Service department needs a training on how to clean suspension, especially when they're charging $600 for it to be done. Don't go here for any service read more

Edge Powersports - Dirt still all over suspension after paying over $600 for a service. Do not go here. - Motorcycle Dealers Near Me - Draper, Utah

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We bought a Rawrr e-bike for my 9yr old. Great customer service. So much so that we went back on Monday and decided to buy another from them! read more

Walked in with cash in hand to buy a new bike and no one even greeted us or came to talk and show us around.

I needed to replace the front tire on my R1. Ron, at the service desk, got me scheduled and had the tire replaced, and wheel balanced, before the end of the day. before I left, he took the time to go over safety suggestions, which, if I hadn't already known about, could've been an issue. The price was cheaper than other places where I checked, which is always a big plus! This place had loads of other bikes and related products. I definitely plan to go back, and highly recommend them. read more

I'm reviewing their store - I can't speak to their service department. I've been in here 10+ times to buy gear. They almost always have a 10-15% off deal going on. Go in at the end of the season and you can get screaming deals on gear. I bought a bunch at KM Powersports and ended up returning it as I got a much better deal with these guys. Very friendly and remembered my name. Can't speak towards mechanic department or sales on machines. read more

Normal dealership, not too bad. Expect on paying full msrp, but their used bikes can ve a good deal. I bought a new Husky 450fe and love it. Overall the salesmen were nice and showroom is large. The deal was honest and I would recommend if you agree looking for a KTM or Husky. read more

You could show up desperate for help willing and able to buy a $200+ battery with a $50 tip and they still won't help you install it. They'll sell the battery to ya though! read more

Service department reminds me of hot garbage. It's as if they just take anyone off the street and call them a mechanic. The amount of phone calls I received regards me them scratching their heads working on a completely stock KTM, the bikes that they sell, is just mind boggling. Customer service is horrible across the board and apparently everyone but me knows how bad the service department is. Don't worry though, when it's time to pay there is no delay. Do yourself a favor and go anywhere but here Update 6/18/2020 Still hot garbage. Just FYI. read more

I had broken a part on my KTM 690. This shop was the only one in the western US that had it. They held it for me and even let me use their parking lot it replace the part and save my trip. Really nice inside. Has any equipment you could want for adventure motorcycling. read more

Wow- Did I pick the wrong dealer to order a bike from- Had money down on a bike for a couple months. Most calls to these folks usually ended in a runaround without any info and or call back- Fun. Kept tracking delivery of the KTM without much info but was told I would get a heads up 4-5 days before the bike arrived of course this did not happen as I had to find out after the fact . So anyways I did finally get an OTD door invoice after more calls, folks here just don't seem to really want to move bikes, I actually don't know what they do but do know that lots of days the people that write your invoice wont be around to answer questions or problem solve. So we set a bike pick-up day, I communicate them well in advance that I would be coming down with a rented trailer and will have final payment and be ready to off into the sunset- Showed up to a brand new bike with scratches and a hacked on barkbuster install. With the wind now out of my sail, my confidence level with the service dept setup is at about a negative ten, I get some guy who doesn't introduce himself and walks me thru what they can do to fix the issues. Fine, Fine - I said ok cool- Guy comes back 10 minutes later "well we have more bad news" KTM issued a vin recall to check out some screws and the bike is locked and they have no further info and can not release/sell the bike. I get this is not the dealers fault but I have information from other riders getting the same bike on the same day with the recall lock, that had dealers actually get the needed fix and performed that work same day so folks could leave with bikes in hand. The concept of customer service is so lacking at this joint its not even funny. Then moving into the next week without a bike again its me begging them to get any info regarding the recall so I can actually get the bike. Phone calls went south, spoke to ownership and the guy just goes off into left field with a completely different version of what went on thru all of this and just starts making things up and saying I have been unreasonable and attacking people and saying I love to argue ? WTF. At the end he says we will sell this bike to someone else and refund your money. Is this the kind of place you would ever want to work with ? Me thinks not, save yourself the mental cruelty and shop anywhere else but here. Yowsa- So glad to be picking up my bike next week from another dealer-) read more

Edge Powersports - Barkbuster install- Yikes - Motorcycle Dealers Near Me - Draper, Utah

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I just purchased a new bike from these guys, excellent customer service. They answered all my questions and took the time to walk around the bike to get me familiar with the in and out of routine maintenance, suspension adjustment, and how to operate all the bells and whistles. It was a completely different experience from when I purchased a bike at Karl Malone. I nearly didn't buy another new bike after how Karl Malone treated me. Edge Powersports treated me right. Oh and they gave me a huge discount on all parts and accessories the day I bought the bike so I stocked up on preventative maintenance supplies. Thanks Edge! read more

Update: Just got a call from the next shop it took it to. So edge missed a leaking seal around the front sprocket, needs a jet kit to fix the idle issue, needs a new back tire, headlights not working, needs a new front sprocket, the brake fluid changed,and the start button that they "fixed" actually needs fixed still. This is all after edge charged me 1500$ and said my bike was 100%. What a joke of a company. read more

Awful. Don't trust these guys. Unreliable and their customer service is just awful. They get you to buy something and then bail right when the sale goes through. Their service and mechanics couldn't do anything. ***Avoid at ALL costs.*** read more

Website says they work on all kinds of bike. They don't even do oil changes on Honda's, so that clearly isn't the case.

As a busniess owner, I hold myself and others to a high standard of service/care. EDGE motorsports is the best experience I've had in a long time! I took my boy's dirt bike there. They helped me find less expensive ways to get work done, kept me updated, explained in words I could understand, and overall are THE BEST PEOPLE in the industry. If you need work done on your toys, I wouldn't hesistate going anywhere else. I made that mistake and they cleaned up others poor quality work. These guys are doing what they LOVE and it shows!! THANK YOU EDGE MOTORSPORTS!! read more

I paid for Edge to diagnose and repair my bike. It still has the same issues and their service team doesn't care. They recommended another power sports dealer for me to spend my money at. read more

I need to update my review. Not sure if they changed management or what but the last two visits were great. I purchased a side by side and it needed warranty work and I didn't want to drive across the valley so went here. I called first and made an appointment for the warranty work so it would not be a surprise visit wait two week type deal. When I pulled up there was room for me to unload and turn around in the parking lot with the trailer which was nice. When I went to the service department the manger guy had my paperwork ready and walked out side to ask questions and look the rig over. One thing I was impressed with was I felt like they fought for me as the roof broke and they got it covered under warranty. Most impressive. Made me feel like they were on the customers side not their manufacturer and in it for a quick buck and leave you high and dry when you need them. When I got the side by side back it ran great and was purring ready to go. So glad this went well now I will not have to drive a half hour plus for Amy work on my quad or side by side. read more

I bought a bike from this location last week and I'm so glad I did. I was impressed with each person who helped me along every step of the way, from the moment I first walked in, to the point of driving off on the bike. Thank you for not only matching me up with the right bike, but also for making the whole buying experience fun and pressure free. read more

I always feel they are there to help me with what ever I'm looking for. From setting up my motorcycles which I have had 3 in there the last 2 years to service or add stuff. The team in the service department are always straight up and when I need something they strive to make it happen. The parts department team have been so helpful in costing out my wants and needs to following up. I wouldn't say they are cheap but I don't feel they aren't worth it. Thanks for the great service guys! Ken read more

This is the kind of shop you want in your area. They have a close relationship with KTM and not only promote the brand and the products, they work hard to bring the culture into our area. They work hard to bring KTM to us by doing things like the local KTM rally weekends, (awesome) and having the KTM factory trucks bring in demo units for people to try. (Awesome)They also partner with companies like Continental to bring in Reps to show us the newest technologies. Their low pressure sales allow you to go in and drool over the new stuff without feeling like you just walked into a time share sales seminar like some other dealers. I also want to give a shout out to the Service Department and the Management team for making my purchase experience a very positive one. Great service and good people with the best appreciation for the products they sell. read more

Edge Powersports - Boys and toys.... - Motorcycle Dealers Near Me - Draper, Utah

This is a bad outfit. I bought a 250fe and an owners manual did not come in the envelope, when I asked they said to bad. They came up with a bunch of nonsense about my trade in to lower it's value. Don't go to Edge. read more

Brian Sommerville and Tosha....I can't say enough. Both are incredible. Brian is the sales guy. Talk about ZERO pressure but, complete knowledge in the KTM products. Great experience! HIGHLY RECOMMENDED! read more

Ron Sprouse is great at the service desk. He really bent over backwards to help me as I live 250 miles away and had to be in Salt Lake City for another reason. He worked hard to fit me in and answered my questions about previous service problems. He is a life-saver. Thanks, Ron. read more

The worst How do i start by saying how terrible the customer service is , They do NOT stand behind there work, I brought my 15k snowmobile in for the reverse not working in 2015 and they fixed it i payed for it when it should have been warrantied, Well it stopped working about a month after that, no big deal ill deal with it later, Well it has always made nose since the day i got it back my fault for not bringing it back then, so it has since gotten way worse now it has 300 miles on it since there repair so i tear it down myself I own a auto repair shop and find there is 0 oil in the chain case not to mention there tech had broken 3 tabs off the cover of the chain case, So i called them told them whats up and to get the parts i would do the labor and not charge them or want anything from them all i asked was for the parts to be warrantied they screwed up so service was not help so i talked to Brian One of the Owners and he said there was nothing they could do for me , Worst customer service ever, I have spent over 20k there in a year and a half and will never spend another $1 there agai read more

If you take your bike into the edge for repairs, just be prepared to not get it back for several months and also be prepared to hear every excuse under the sun read more

I needed new tires, I went in and told them the kind of riding I do and depended on their expertise to guide me to the tires I needed. First they gave me a tire that didn't fit my bike. When I returned they seemed annoyed and threw a tire on that fell apart after ONE ride. Now not only will they not work with me they basically called me a liar. I will never spend my money at their shop again. read more

Very good sales experience at Edge tonight. They let me kick the tires on a used DRZ400 and put up with all my questions. Happy to drive away with a cool bike at a great price. Helpful people, cool shop, great experience. The sales staff are casual and knowledgeable. read more

Worked with Randy on trading in my KTM 1190 on a new Husqvarna 701, couldn't have been happier with his straightforward approach! Unlike most dealers who throw out a lazy, low ball trade in, he worked hard to get me the most for my trade and treated me more than fair on the new. Truly grateful I didn't have to resort to selling stuff on KSL, he made the whole transaction, smooth, painless and fast! read more

What a great place, everything you need to Moto, great people who know all about the sport and products, great service, just bought our 2nd KTM there and could not be happier with the experience, price, service, and advice they give! Bob Shay read more

Great place to get your bike serviced! The people were great and informative of what they were going to do. Mike the Tech did an awesome job for me! Will go back anytime! read more

Edge Powersports has done great with anything I've ever needed. I can count on Bryan Green and Mathew Peterson for being there any day I walk in and making the experience great. Thank guys!! You rock! read more

Bought an awesome 2016 701 supermoto from matt there and was always there to help. Unfortunately I got in an accident shortly after with a cow and seeing as I bought from them I thought I would go to them to get it fixed. That's where I went wrong. After correcting the edge on several things they over looked that needed to be replaced (huge gash on rear wheel and tire that I had to explain to them 2x) I finally got the repair bill, only took them four times. After the bike was "fixed" I was too quick to take it back and put in my garage without over looking it. The next day I went out to see her and noticed yet that they had still neglected to fix parts on the bike. Upon my accident I slid forward into the handle bars bending the key and handelbars severely. The edge decided to bend the key back and give it to me and not fix the ignition/lock system on the bike (internals bent and hard to turn key, Spair key). Next I noticed that the rear brake light will not disengage probably due to them not assembling back properly. After not going anywhere with the service department over the phone they have me Brian's email, Manager over Store, and i emailed him what was going on and pictures of bike. I have yet to hear back from him as I have emailed him multiple times. Due to winter I have set this aside hopping that someone would contact. Working at a Atv/mc parts store I have urged customers to stay away from the Edge and explained my story with them. Hopefully this helps your decision to choose elsewhere. read more

I purchased a Lower Chassis Suspension Kit from Brock in parts. I did this over the phone from online sales. They had one of the last kits available in the country (2006 KTM 950 Adventure). First off they gave me a 15% discount right out of the box cause they had the part in stock so long. The kit cost me about $350 with shipping. When I received the kit I notice I was missing two components. I called Brock, we reviewed and confirmed that the pieces were missing and he said he would work on it and make it right for me. He called me later and said he talked with KTM, found the right parts and they were on the way to their shop and when they arrived they would ship them to me. I ask him how much all this was going to cost me, he said no worries we got it covered. I received the two missing parts today and the KTM tag said retail price was $332 for the pair. Then add shipping again to me. I have never been in their shop and they do not know me from "Adams Goat" but they have just redefined customer service. They could have easily blown me off, made up excuses, or just gave me my money back and said sorry, the parts are gone. But no, they took the time, did the research and ate the cost. There might be some bad reviews in here somewhere but these guys went above and beyond for me and I cannot say enough good things about them. I do not know if Brock got into hot water for telling me they would make it good, but if he did, bro you did an outstanding thing here and you should be the employee of the month for going the distance. Thanks to all the Get2theedgepowersports team for walking the walk. Expect some cookies in the mail for being standup people. Craig, Smith Valley, Nevada read more