I WAS SHORTED 582LBS. of aluminum on my weight ticket. I give MCR a three star rating ONLY because the gentleman in the office did what he could to come to an agreement on a fair payment upon returning the next business day. I showed up later than I had wanted on 07Apr2018. Knowing that I was running behind I had called and told them that I estimated to be there around 11am, knowing that they closed at 12:00pm I was given the assurance that it was ok to come up. When I arrived at shortly after 11:00 I scaled in an unloaded my mixed steel. then I backed my trailer up to the receiving dock to sort out the metal. It took several minutes for anyone to come and offer assistance and when the receiving manager came out he said that we close in twenty minutes and that I should come back or throw it all out as dirty aluminum. I told him that I lived two hours away and that I thought it could be unloaded in a timely manner. He reluctantly brought out containers all the while telling me that his guys needed to go home to see their families. I was not short in showing all of them appreciation for their willingness to help me and stay after, but every time that I said: thank you, they let me know that I was an inconvenience to them an told me I should plan better. In the end and for whatever reason I don't know, my printed weight ticket showed that I was missing 582lbs. This was unacceptable, unfortunately I had found this out upon returning home.
When I returned Monday morning and discussed it with the gentleman in the office, I was sent out to receiving to try and sort out the weight issue. My reception was pretty poor and when I tried to talk civilly with the manager profanity was used to prove a point. I was told to leave the dock and that they would help me when they finished with what they were doing.
I returned to the office and worked out an agreement with there.
The prices seemed fair, and they were professional on the surface, but this is not how a customer should be treated, especially with his family present.
Always get a Gross and Tare weight upon arrival and before leaving. read more
