Customer service here is terrible…read more From the moment I walked in, I wasn't greeted and was immediately spoken to rudely. I explained exactly what I needed and even mentioned I've worked in the tire industry for 2 years, yet I was still questioned and pressured on my own specifications. I waited over an hour for a simple flat tire replacement. During that time, I asked an employee to grab something from my car he "forgot," and I had to ask again later as there were multiple times he wasn't even busy. After all that waiting, they finally brought my car in, only to refuse service due to a stripped lug nut, That part is understandable. What's not understandable is them trying to pressure me into still buying the tire even after refusing to install it and wasting my time. When I pushed to cancel everything, the "manager" told me he could technically still charge me for installation since the tire was already on the rim, and that I'd have to pay for installation even if I didn't get the tire but he was going to "let it slide." That's not how you handle customers. To top it off, when I went outside to get my car, that same "manager" came up holding a broken plastic piece from my door handle and said, "sorry, I broke it can you take it out for me." No accountability, no real apology. At that point, it felt like the situation was handled out of ego, and frustration rather than professionalism, especially after I pushed back on being charged, not surprised. If customer service matters at all, this damage should be addressed and paid for. I won't be coming back.

This link of the Discount Tire chain has the best service that I found. I've been in a long time…read moreDiscount Tire Customer, in multiple locations across Utah and Colorado . This Orem location is prompt and when they say it's gonna be an hour - they are spot on. Their service is wonderful. They explain everything thoroughly. Not sure what else you could wish for in a tire repair place. Although they don't offer the exact same tires as Costco - I have compared prices and find that discount tire holds their own as far as value in pricing. They also can get tires in same day everyday. Costco is more of an assembly line. Discount Tire seems to care about the individual and loves to explain what's going on with your tires They pretty much have a customer for life in me.... Well done discount tire!!

I have always hated going in to mechanics/ anything to with car shops because I am scared they will…read moretry to take advantage. I have gone here multiple times and Ive always had a great experience. They have never used scare tactics, and half the time they have said that the thing the mechanics at Hyundai told me I HAD to replace, didn't need replacing (and they were right.) I really appreciate them and their honest work/ great prices

I'm always reluctant to send my wife to get anything done on our cars, because she's easily…read moreconvinced that the car is gonna explode into smithereens if she doesn't take people up on their upsells (air filter, coolant flush, blah blah blah)...nothing to worry about with these guys. Also, I've waited outside the restroom for my wife longer than it takes these guys to finish an oil change!

"I had a screw in my tire and stopped by Big O Tires. They patched it up quickly, didn't charge me…read morea thing, and had me back on the road in no time. That kind of service is rare these days. This is exactly why I keep coming back--honest, professional, and customer-first. Highly recommend this shop! The bald guy at the counter... I wish I knew his name, but he was awesome and I so appreciate the way you handled this. I actually walked back into the shop and told him thank you. I told him this is why I come back to you guys time after time." Kevin Warner, Orem

Thank you for the speedy quality service. We will be back for future tire/ car needs.read more

They are the best. Miguel made sure I loved the result! They know what they are doing for sure!!read more

They helped me out in understanding my issues with my vehicle and the incredible patience. The…read morepricing was exactly what I was looking for and the service was done to specifications, i recommend for anybody needing to do repairs to their vehicle to go here.

I needed a flat tire repaired (screw right in the middle of my tread), and was about to take it…read moresomewhere else when my brother in law said he only comes here for his tire needs. This specific Big O is doing it right. They got me right in, and I was out in 15 min or less with no charge! I watched an older woman and college age guy come in for different needs while I was waiting and they were treated with the same kindness and speed. They also have a clean waiting area. I'll definitely be coming back for any tire purchases and needs.

Horrible. They talked down to me as female. They "checked" the tire that was less than a year old…read moreand told me it was fine. I have continued to have flats non-stop in that tire. Literally the worst "service" I have experienced at a tire shop.

My time at Clegg Auto was short but sweet! My car started making a loud unpleasant noise, so I…read morebrought it in. I was helped instantly and a mechanic took it for a test drive to hear the problem. He diagnosed it very quickly, and it turned out that I needed to go to a more specialized shop to have it fixed. They recommended me to a place nearby and didn't charge me anything for the inspection! Clegg has great customer service and they work fast! I will definitely bring my car here next time I have a problem! P.s. They have free drinks!

5-star service! Quick, reliable customer service. My steering fluid needed to be filled up, and…read morethe Clegg team took care of my car!

There were two cars ahead of me but as soon as I pulled up and was greeted, I was able to pull in…read moreand get help. John was nice and professional. Didn't push or try and up-sale me on extra add ons. He helped me get the best discount and other guys working on the car did great. I went for the convenience and quick service. Took two cars and obviously I wanted it to be cheaper but was willing to pay to save time. It's tucked back down the street but easy to find.

The owners of this place are crooks. I brought may car in to have the battery replaced and they…read moreinstalled the wrong battery for my car model. I received a copy of the car manual from the manufacturer and my mechanic and they just told me I and the manual were wrong and refused to change the car even though it was having issues starting after the battery was installed. Three weeks since install and the battery terminals because THE BATTERY WASN'T DESIGNED FOR THE CAR, but they don't care. They got their money and now they refuse to fix their mistake. Never. Going. Back.

Honest guys, quick and high quality work! Won't try to oversell you stuff you don't need…read more Definitely recommend.

these guys are the best!! took care of me quick and got everything done well! i had no idea what i…read morewas doing walking in and they didn't use it as an opportunity to oversell me. honest good guys over here!! will definitely be back!! they are so friendly too. and the price was unbelievable!!

Make sure you mark your tire rims these guys claim to do the tire rotation and trick people into…read morenot doing them they end up doing it until the get caught

My best tire experienced I have ever experienced…read more In and out service I called at 10:45am looking for snow tires, and they were able to get me in at 11am the same day (15 minutes later) The snow tire installation took 15-20 minutes The price was unbeatable!! Great service (thanks, Colton!) Clean waiting room Will be back again and again

Recently, I had an issue with my car window, and also needed an oil change. The mechanics working…read moreon things made a mistake with the window, and when I confronted the owner about it, he was super committed to making it right and the experience I had working with their staff was incredible. They made it right! I took my car here for over 4 years up until I left to move out of state, and after doing over 15+ oil changes on 2 different cars, I can tell you these guys are the real deal. They know their stuff and they have so many services all in one spot (tires, brakes, oil change, emissions, registration, mechanic work, diagnostics). I honestly don't know why any people in Utah would go anywhere else unless it's because these guys happen to be full or something haha. Great experiences for a long period of time with them.

Selling low quality rotors and brakes. Instead of calling clients to let them know the rotors are…read morewarping premature. They wait for the warranty to expire. New management is more concerned with profits then providing quality parts and service. Stay away save yourself the headache.