Bill, Cathi and the rest of this crew are awesome! I had an event with about 70 people being…read moretransported from Logan airport at various times and they made the setup of getting everyone picked up on time seamless! Guests were in town for a 3 day sales meeting so we used their services multiple times. They were available 24/7 during our event for any changes and were very accommodating in the requests we had along the way. No issues at all and I would highly recommend them if you need any transportation services. I will be contacting them again when the need arises!

I have used them for airport drop offs and picks ups and they provided outstanding service and kept…read moretheir word. The cars were excellent and very nice drivers. The owner is a pleasure to work with. I wish all businesses were this responsive.

Garbage operation…read more Drivers were over an hour late. rude, uncooperative and threatened to leave multiple times.

If I could give this business 0 stars I would. We booked through CharterUp and one of our guests…read moreleft their phone on the bus. I called the driver multiple times and was sent to voicemail. I finally got the drivers phone number. The owner is miserable and was screaming at me on the phone, telling me "I DONT BABYSIT MY DRIVERS I DONT KNOW WHAT YOU WANT FROM ME IM NOT RESPONSIBLE FOR YOUR LOST ITEMS" How is someone like this even in business? Disgusting behavior and I am filing a complaint with the FMCSA.

We used Concierge Limo for our wedding and after the fact, I really wish we would have used a…read moredifferent service. The limo showed up early at my house and loaded me, the bridesmaids, and all our stuff and away we went to the church. Upon entering the limo and opening the champagne, we noticed there was a crushed Busch Light can in one of the glasses and what looked like lipstick and a leftover beverage in several of the provided glasses. Gross. Yuck. So after the ceremony we were to go from Randolph, MA to Easton, MA to do our outdoor pictures. Knowing that daylight was of the essence, we asked the driver to make sure we got there quickly. That definitely didn't happen. Instead, we went the most ass-backwards upside down way through Randolph and Stoughton (down Rt. 138) which added nearly 30 minutes to what should have taken 20 minutes, tops had we gone down Rt. 24 which we requested in the first place. Needless to say, I was pissed and I still am. Since we got virtually no pictures, Hubs and I have to get re-dressed up and try to recreate our wedding pictures. Factored in with the fact the whole situation could have been avoided had we taken the most direct way, I called the company to explain the situation and let them know that we were not happy with the service, let alone the dirty limo. Am I a girl that drinks Busch Light? Absolutely not!! At any rate, the person I spoke to never really apologized and instead blamed our photographer and kept re-emphasizing that "we gave you a free upgrade." While that is true, we did take the free upgrade, any professional driver would know one of the easiest ways from Randolph to Easton is a quick zip down Rt. 24. Three lanes of highway traffic always moves faster than one lane of traffic with stoplights. The red flag should have been the cash-only aspect of this business. Had the limo been booked with a personal check or on a credit card, I would have issued a stop payment so fast, heads would still be spinning. In the end, a refund was offered and although nothing can be done now after the fact, I can't say I will call Concierge again for when I need a limo.

I was so disappointed with the service offered by this company last weekend. Our driver's name was…read morePam and the entire day was ruined due to the following issues: 1. Pam was a smoker and when we arrived and got into the bus it smelled of cigarettes due to her smoking directly outside. 2. Pam claimed to "take this route all the time" and "know the backroads" which was a complete and blatant lie due to the fact that we left the North shore to go to Gillette Stadium at 12:15 and didn't arrive until 4 hours later. Even allowing for massive traffic, it should have taken no longer than 2 hours to get there. Every "back road shortcut" she took was blocked off by barricades and police officers. 3. Pam literally stopped for a bacon egg and cheese and coffee from dunkin donuts on our time and money. 4. It was on our second "shortcut" that the bus started to smell.... 5. When we complained that the bus started to smell like gas, Pam's response was, "It's fine, open the windows"...no PAM, the bus is about to break. The bus started smoking and broke down on the side of the road at 3:30 PM while we were still a half hour away from the stadium. We waited for a substitute bus and was assured we would be on our way. 6. When the next bus arrived, a man who I believe to be one of the owners got off and explained that this was a 14 person bus with no storage. We had rented a 24 person bus with storage. He told us what was most important was getting us to the concert and that he would send a new bus while we were there....that never happened. 7. We finally arrived at the stadium after 4PM where Pam promptly started smoking again. She then proceeded to complain that we were "talking about her" behind her back. HELLO LADY WE ALL JUST HAD TO WAIT ON THE SIDE OF THE ROAD FOR 30 MINUTES ONLY TO BE SQUISHED INTO A BUS THAT CAN BARELY FIT THE NUMBER OF BODIES WE HAVE NEVER MIND ALL OF OUR COOLERS, FOOD, GRILLS, GAMES, ETC. When all was said and done, we had no choice but to take that bus home since the company never fulfilled their promise to provide us with a new one. The FINALE: When we tried to get a refund or partial refund for this horror of a day, the company said that Pam gave us $200 back in cash and since we couldn't prove that she didn't, they couldn't do much more for us. She lied and screwed us over. This company is complete and utter crap with unreliable employees who lie and steal in order to keep their company going. There are a million other bus companies who will do an amazing job for you (WebbTrans for example), you don't need this aggravation. Thanks, Pam!

I have used New Travel for many years and have been very pleased. Drivers are very good. Have had…read morevery few issues.

I found a New Travel Transportation on the website Wedding Wire. I had hired a few vendors already…read morethrough this website and I trusted it. I went back-and-forth emailing and we originally wanted two vehicles but then reduced it to one vehicle once our guest list was cut in half due to Covid. They were very nice about refunding us with no charge and continuing on with the one vehicle. In my opinion, their prices were fair. I didn't have any interaction with the actual transportation services on the day as I was briding it up, but I did ask the wedding party what their experience was like. They said the driver was incredibly nice and punctual, in fact our reception ran very late and he was nice enough to wait until everyone got into the the vehicle safely and with no extra charge for him waiting for them. When I realized the reception was running late I checked my phone to see if anyone from the travel services had tried to contact me, I thought it was nice that they left me alone and just waited outside. The only negative I heard was that the vehicle was very hot. He was transporting the groomsmen who were all in full suits, it was about a 70° day and sunny and they asked him to turn on the AC. He said that it takes a long time to kick in and by the time it started working they were already at their destination. That was the only negative, otherwise it was a great experience. Thank you New Travel for contributing to our special day.

Company no good!!!! Drivers always on phones, with there ear pugs! They drive way too!! Fast!…read moreCompany I would not recommend ever!!!!!

If you are considering this company for a charter, I implore you to look elsewhere. After booking…read moretwo buses 17 months in advance for my brother's wedding, Academy backed out of the contract 10 days prior to the ceremony. The sales representative lied to my family about his attempts to contact us, and later admitted that they had known for the past 3 months about a driver shortage that would impact our reservation (our last correspondence with him was two weeks ago, when he told us everything was moving forward as planned). This company does not deserve your business or anyone else's for that matter.

The bus is a bus, so my expectations were met there. I always find they are timely which is about…read moreall I can ask for. Unfortunately, one of the drivers made me cry on my last trip (12/2025) while I was alone on the bus, I'm not sure if he was just having a bad day, but it was a struggle to keep it together the rest of the 2 hour trip from Logan. I'm not even sure what caused it since I always have my ticket ready to scan. I'd never had a problem traveling with this driver before, and I've driven with him probably 4-5 times now, so I want to give the benefit of the doubt, but did want to address it given the distress and embarrassment it caused me.

HORRIBLE. Go with…read morePeter Pan or Cape Flyer (MBTA) I booked yesterday to leave Falmouth Station at 4:10. I waited 2 hours. No word. Sitting alone in a station watching Peter Pan customers getting picked up. and Peter Pan had reps out there explaining delays for inbound on Cape delays. I asked "what about about p&b"? He looked at me sympathetically, and just laughed at me... oh. you went with them? good luck buddy" The lady next to me said, "hey... check your app... you can see where the bus is now..." P&B - NADA!! I called P&B for guidance and some low cognitive voice said, "We are closed.... call us Monday" I ended up taking the shuttle to Bourne and the Cape Flyer back to civilization. DO NOT EVER BOOK P&B!!!!!!!!!!!!!!!! Book Peter Pan or Cape Flyer.

Our buzz bus experience was amazing!!! Mike, our driver was the best!! He was extremely friendly…read moreand accommodative to all of our requests. He got us from point A to point B safely, and responded to text messages right away. The bus had loud speakers and was clean and ready for us as soon as we hopped on. Would highly recommend this company to anyone looking for a great time ! I'm ready

We rented the Buzz Bus for our daughter's sweet sixteen party; a night on the town. The bus driver…read morewas courteous and friendly and drove expertly the entire time. The bus arrived perfectly on time and knowing we'd arrive a little ahead of schedule back home took some back roads home so the kids could listen to music and dance for a bit longer. The booking process was simple and the staff was great to work with each step of the way and communicated effectively from start to finish. Definitely would recommend using them for your next fun night out on the town!

Goldies experience exceeded expectations. Was headed to hospital and not in great shape. Driver was…read moreon time and car was clean and comfortable. The driver himself helpful and pleasant. Communication with scheduler is great. Provided information the day prior. Cost extremely reasonable, but worth more for that level of service.

Way too expensive. To go from Medford and pick up my partner in Everett then to Logan Airport which…read moreisn't far total trip they wanted almost $200. I got a minivan from Malden Taxi the guy was fantastic Plus $43. That was a total of six miles. Oh well never using them again I took them out of my phone book.

Pearl limo was absolutely wonderful. We had a night out to Encore and our driver was on time and…read moresuper nice. Leading up to the event, Eric was very responsive and friendly. We can't wait to use this company again in the future.

From the owner: Providing Luxury Limo Services for weddings, parties, proms, sports events, bachelor parties,…read morebachelorette parties, sporting events, concerts, & more. When you hire a Pearl's Limo Service limo, you get more than just a ride - you get an experience. Enjoy professional drivers, meticulous vehicles, and prompt arrivals for every ride. At Pearl's Limo, we also offer lots of luxurious extras, including city tours, weddings, proms, nights out, bachelor and bachelorette parties, party buses, VIP services and more. Based out in Norwood MA, Pearls limousine service has 20+ years of experience and is the leader in providing the best luxury limo, stretch limos, and party buses for weddings, parties, proms and more. Pearls Limo is the very definition of high-class transportation for all your needs in and around the Boston area. We Are New England's premier luxury transportation limo service with a full, beautiful fleet of vehicles and staff that will ensure a ride of a lifetime. Our fleet includes Stretch limos, party buses, Mercedes sprinter limos, and Trolleybuses.

We had a great experience with Local Motion for our wedding! They were responsive and easy to work…read morewith during the planning process, and all of the drivers were on time and professional during our wedding. Highly recommend for seamless wedding transportation!

Stay clear of this company. I booked two buses for my daughters wedding -one showed up 25 minutes…read morelate and the other 45 minutes late . In a panic I tried to call but could not get through to anyone. . I never got a call to inform me they were on the way . No communication whatsoever, so I assumed they just weren't coming. Many of my guests quickly found alternate transportation . When they finally came the second bus left empty sInce the riders had already left. After the fact , when I dealt with the company they said the problem was they had used subcontractors which they had assured me that they did not use them when I signed the contract . Then they had the gall to try to charge me for the second empty bus. This is a horrible company. Go anywhere else.