I have used FWL several times in the past without problems, but this time, it was kind of a mess. I…read morebrought my concerns to the owner and was met with an excuse for each item. 1. In the past, the driver arrives a few minutes early to show you around the limo and map out the evening. This time, they arrived late, which set us back by the time we all got on-board....Excuse was it was only a few minutes late because he had to get gas and swap vehicles. 2. The stereo was pushed into the frame, no bezel and not working. It was my daughter's birthday dinner night out so music was important for her and her guests. For the first 15 minutes, no power at all. It was turning on and off intermittently after that. Excuse was some kids used it for a prom and they may have screwed it up. 3. AC needs to be charged. Main unit was blowing warm to slightly cool and the back of the limo (which appears to be a different zone) was actually blowing hot air though we had the knob on blue/cold (it was about 80 degrees out as it was). We ended up shutting that unit off. Driver tried to reset it for the drive home, but after a few minutes, we noticed it was blowing hot so it was shut off for the remainder of the drive and I opened the windows. Excuse was it just needed a reset, but again, he tried that but it didn't work. It's expensive, I know, but that limo needs the AC to be charged. 4. The roof on the black limo had very unsightly and very low-budget looking black duct tape along the length of both sides of the limo's roof outside. Front-to-back. It was a bit embarrassing to be honest. I want to feel good and pampered and this limo didn't fit the bill. Excuse was the limos are kept outdoors and the heat has taken its toll...They should not be running this vehicle looking like that...period. If it was a $40/hr. limo to a Patriots game, maybe, but anything charging premium rates, I expect a premium vehicle. Period. This was simply embarrassing! 5. In an effort to make up for showing up late, the driver was speeding up RT24. I opened my Waze app and at that point, it was showing 79 MPH. I had to raise my voice from the back of the limo to please slow down. I also spoke with him when we arrived and he said he was trying to get us there in-time for the dinner reservations. My preference is to arrive safe and alive and not spend my drive worrying about an bad accident. Excuse was that the limos all have a governor on the accelerator not allowing the vehicle to travel over 65MPH. This is simply false, or the unit does not work. No grey area on this one. The drive home was at reasonable speeds. 6. Because we were late for our reservation, our table was given to someone else, so we had to wait for another table to become available. It was only 10-15 minutes or so, but should not have happened...Excuse was it was only a few minutes late and the restaurant should have waited... I spent time mapping out the night to be sure something like this doesn't happen. If it was me who screwed something up, I'll own it, but the limo company screwing up my schedule for the evening was irritating. I wish there was room for flexibility on this but when you are paying for service, with a NON-negotiable 20% gratuity built it, this is unacceptable. We arrived back at my house 20 minutes beyond the stop time and the fee was waived "as a courtesy". I appreciate that, but we were behind for the evening because they were late and our table was given away... Finally, that limo should be decommissioned, or only used for kids looking for a night out on a budget, a bachelor party or something. It should not be used for a special family night out/dinner in Boston. No effort was made to make things right. I was only met with a list of excuses at each concern I raised and they took no ownership of the problems. Sadly, I think I will use another company for my needs moving forward. If I am paying $200/hr. all-in, I expect much better. I expect a worry-free and fabulous evening.

Fast Wheel Limousine out of Taunton is a NO !! USED them twice , 1st time over charged $200.00…read morewas told a office mistake. 2nd time wrong address pickup 1st. Pickup had to drive himself to 2nd pickup everyone was LATE. Double cost of the rental was put on hold the day before . A joke !! Agreed on a generous $100.00 off of the bill for ALL the B.S and never received that !! After this post put on there website...owner and his friend gave them self 5 stars !! A joke !!!

I asked my Son and Grandson about their trip to the Airport for their return to Idaho after their…read morevisit. I could sum it up with one word--GREAT! Andrew was at my home and waiting right on time. The trip went fine with traffic cooperating they arrived early. It should be noted that Andrew was very professional in all his actions and made the journey an enjoyable trip. But that is how we found every trip conducted by Pro Limo. Here is where a Corporate name is exactly the service they always perform. Thank You.

Can I give less than 1 star....I'm writing this review as we are in our Uber from Logan Airport…read more(Monday, Jan 26, 2026 at 8:50PM...day 2 of the snowstorm) Pro Limo is unreliable with terrible customer service. We scheduled a ride home and due to the snow storm they "assumed" all flights would be canceled so they canceled our pickup. When I spoke to them, they were argumentative....the drivers have to shovel out...it's still snowing...etc. The reason you spend more for a car service is reliability. You also expect professional communication. We arrived at Logan and there were multiple car services waiting for their valued customers. We were able to get an uber within minutes for less than ProLimo and with far better customer service skills. I suggest thinking twice before you count on them. Since writing this the owner has decided to argue with a repeated customer on Yelp instead of calling the customer to discuss the matter.

Rey and his wife, Gabriel, were terrific! Dealing with the owners and not a middle man or 800…read morenumber was the best decision we made. They answered all our questions, even suggested a few things, which were very helpful. The buses were very clean and the drivers all experienced and made the ride very fun! We used them for our sons wedding in Boston and making the turns in the busy streets of Boston is not easy, but they made it seem so simple! Great prices and just a well run company! We will definitely use them again!

We used Z&M for transport to and from my sons wedding and they did an amazing job! Our driver Kim…read morewas phenomenal! She was continually on time for each trip transporting guests from hotel to venue and back again. She was able to maneuver the large bus through NH back roads through a thunderstorm and downed trees! We will definitely call them first when we need transportation again! Thank you!

Service is excellent always on time Very professional and…read more reliable Chauffeur has excellent customer experience

Everything went well. Awesome company, awesome service. I highly recommend Red Rose limosread more

I had a great experience with this limo company! The driver was very friendly , and the limo was…read moreclean and comfortable.They arrived right on time, which made the whole experience stress-free. I would definitely recommend their service and would use them again!

Took our family of 4 adults and 1 infant to and from the Logan airport with a lot of luggage…read more Process was very smooth, they send you a text the day of with a link with ALL the info. The driver name, picture, phone number, where they currently are & they track your flight. Very tech savvy. Would highly recommend :)

A bit on the pricey side, but you get every penny's worth. Had a trip to/from Logan with my family…read moreand it could not have gone smoother or been handled more professionally. Vehicles were spacious and comfortable (for six of us with luggage), both drivers were professional, courteous and helpful (hell they had no problem waiting for us as we got stuck waiting for our luggage at Logan for an extra hour). Couldn't be happier and would definitely use them again.

Nick came early to pick us up. He was friendly and professional. We chatted the whole way to the…read moreairport. When we arrived I left my wallet in his car by an accident. When it was discovered he took the time to go to a UPS store and had it send to my destination. Amazing! Great service and a dedication to his clients. I highly recommend their service

Greatest service to Logan and around area 5+ star rating and drivers are…read moreallways polite and on time Jay B.

My wife and I use Really Robin's exclusively for transport / shuttle to Logan or Green airports…read morefrom Taunton. She is exceptional. It feels like you are getting a ride from a very professional friend. Her cars are always cleaned and well maintained. If you don't get Robin herself, her drivers are always friendly and professional. They help you with your luggage and always make sure you know where they are. As I write this review, UberXL is $158 from Taunton to Logan. Robin's is less. Highly recommend her service.

Really Robins is the real deal! If you want to get what you…read morewould expect from a driving service look no further. Simple booking, on time pick up and drop off, friendly, professional, dressed like it's a business not like they came from a ball game, very helpful with luggage, supplied bottles of water clean and good size vehicle I can go on and on. Very impressed and will always be my new go to for a driving service. This will also always encourage me now to not even second guess whether I should drive myself or get picked up for trips to the cruise port or airport, it's a no brainer! Thank you Robin and team