We have used MC Livery Services several times in the past and always had great experiences. Unfortunately, our last two experiences have been very disappointing.
Over a year ago, we used MC Livery Services for a trip to the airport and left our daughter's car seat with the company for our return pickup. When we arrived home from our flight, they did not have the car seat due to a scheduling mix-up. To their credit, they made it right by delivering the car seat to our home the next day.
Because of our positive experiences before that, we decided to give them another chance for our family's trip to Disney World.
We were scheduled to leave on June 13 for an early morning flight, with a pickup time of 5:00 a.m. The day before, my husband received a text confirming our trip. At 4:00 a.m. on the day of our flight, we also received an automated text saying our driver would arrive in one hour.
When 5:00 a.m. came and went, we were concerned because they had always been punctual in the past. By 5:15 a.m., no one had arrived. We called two different phone numbers multiple times, but no one answered or returned our calls. We also replied to the text message, but never received a response.
At that point, we had no choice but to drive ourselves to the airport to avoid missing our flight. While we were driving, we received another automated text saying the driver would arrive in 10 minutes. We continued to the airport. We have a Ring camera at home, and no driver ever showed up. We also never received a phone call explaining the situation.
We left for our vacation expecting someone from the company to contact us, but we never heard anything. Finally, on June 18, while we were still on our trip, my husband texted to confirm that our return pickup should be canceled since we had driven ourselves to the airport. That was the first time we received any explanation. We were told that the driver's previous pickup had been delayed, they had tried to arrange another driver from a different company, but that driver overslept. By then, we had already left for the airport.
The most disappointing part of this experience wasn't just that our ride never showed up--it was the complete lack of communication. Had we not reached out nearly a week later, we likely never would have heard from anyone. We have still not received any follow-up or apology from the owner.
It's unfortunate because we truly had several positive experiences with MC Livery Services over the years. However, after two disappointing experiences--especially one that nearly caused us to miss our flight--we no longer feel we can rely on them. Unfortunately, we will not be using their services again. read more