Even before we checked in, received welcoming texts for our upcoming stay. Lobby was nice with…read morecookies and coffee. Very nice! Room was well appointed and clean. Appreciate that there is a fan in the room to circulate the air. Not much around the location, but would stay here again.

6/5 star experience. Got into an accident and had to check into this inn last minute. The front…read moredesk staff were absolutely amazing and so kind and empathetic. They were able to get me a later check out time and discounted rate which really helped me out. The Best Western Heritage Inn is located near a gas station, AM & PM, Jack In the Box, & an iHOP. They have free breakfast from 6-9AM and a clean swimming pool. Parking is free. Very clean lobby and room.

Grimy broken and damaged plumbing fixtures. Holes into the shower walls. Damp moldy smells. BUGS IN…read moreTHE BED crawling around under the covers. Pool is full of algae and bugs, too. Totally unresponsive management. We left ASAP, did not even finish unpacking, did not stay the night as there was no sanitary place to sleep. The room was not habitable and they still want to charge us. A Manager never called about a refund like the lady at the desk said they would when I informed her when and why we were leaving. So, now I spend hours working through my credit card and I have to revisit this gross experience every month. The 5 star reviews have got to be either very outdated or from friends or family.

The staff here are wonderful. Pete, Samantha and Dominic, have filled my heart with kindness. The…read moreproperty is safe and clean. Its a little refuge in the wide open road. If you are traveling from LA to San Fran or just needing a place to call home for a night or two, be sure to give this lovely place a chance to make you feel at home. The Internet is free so too the in room Coffee and breakfast in the dinning room. The National 9 is also directly located across from a TA travel center, where all the middle of the night needs can be met, including laundry. A great location with comfortable accommodations and lovely staff. What more can you ask for?

Fantastic customer service from Delyssa. She was really kind and helped us while we were in a…read morepinch. The rooms were clean and had everything we needed for our short stay.

The staff is friendly, and the room appeared moderately clean. Other than that, this place is a…read moredisaster. My non-smoking room smelled of smoke. The door lock was broken. The window draped was falling off the rod. The bathtub was stained and missing a drain cover, but that didn't much matter, because the shower was broken and unusable. I was glad my room had two beds, because I was able to choose the one that was slightly less sagging. Oh, and the laundry room was out of order. The only reason I opted to spend the night here instead of sleeping in my van at the rest area was that it was 88 degrees at 9:00pm. Fortunately, the air conditioner sort of worked. I still would have been better off staying in my van.

Having both a northbound and southbound side off the I-5, the 24-hour Buttonwillow Rest Area…read moreprovides easy on/off capabilities and modern bathrooms, along with grassy areas for pet relief. It opened concurrently with the interstate in the 1960's and was named for the nearby community (which was named after a historic buttonwillow tree, named a California landmark in 1952) It's about 2.5 hours from Long Beach as one is passing Bakersfield, and became a convenient stop to take a break and change drivers. The lone building housed his/her washrooms, and a drinking fountain that also allowed water bottle fill-ups.

Okay rest area. Definitely not the cleanest bathrooms, but overall it was super accessible and…read moreconvenient for a rest stop location.

2-stars seems accurate for my experience. I thought it would be about on par with the Motel 6…read moresince it's an extended stay version, but it was pretty rough. While the room was technically clean, the bed cover was stained, the drawers on the dresser were misaligned and possibly damaged, and the lighting was a super harsh white. The shower pressure was good and the full sized refrigerator was a surprise. The A/C worked well also. We never got around to the pool, but that's another reason we chose this hotel over some others. In general, it seems very safe, just worn down.

Hi just a regular Black Nomad Family Here. We travel. Because it's our right to travel. Anyway. We…read morewalked in this room. The floors are CAKED in some black dirt deep within the floor boards. When you mopped the water turned black instantly. We had to use their towels and those turned black instantly. Someone punched a hole in the bathroom door. The door was falling off the hinges. This place does have black mold sometimes in the bathrooms sometimes in the A/C and sometimes in the vents. Yet this establishment instead of having any shred of integrity at all decided we were why that was. When in fact we fixed a lot of that just to sit down for a few weeks. Thanks motel 6 enjoy the 3000 ish dollars over 2 21 day periods. Also when we left the first time and came back they complained about the towels and sheets. I think they are racist. I think this is a descriminitory issue because the rooms were not clean. We cleaned them. We did their jobs. All they do is TAKE YOUR MONEY . FLIES EVERYWHERE THOUSANDS OF THEM. Looks like a plague fr. We just are able to endure a lot but people take our kindness for weakness but I dont know how many health violations I found off the top of my head. Good day and God Bless.

They advertise free breakfast and a pool. When we checked in the staff told us there's no…read morebreakfast. When I went to check out the pool, it was locked up and bone dry. The place smells like garbage, and after walking around a bit, it looks like they don't have a trash service (no public trash cans around the hotel or commercial trash cans visible) and the fenced off area out back appears to be their makeshift landfill - tons of garbage clearly just chucked over the fence. The curtains don't keep out the light, the bed is thin and uncomfortable, doesn't even have a fitted sheet, the shower stained blue(???) but I didn't use it after being told to turn on the water in a very specific way so as not to break the cheap plumbing. One star for being a cheap place to crash with our dogs, the ac that mostly works, and the staff who were at least semi-upfront and helped lower expectations. This hotel is mostly frequented by workers during the week who go home on the weekends.

My husband was on the road back to Palm Springs after picking up a new car, 2 hrs later a deer ran…read moreinto his new car and caused major damage (RIP poor deer) long story short I had to call around for him to stay somewhere on very short notice. Audra at the front desk was BEYOND helping and so sweet and lovely to book a room with, she didn't even know that was what had happened but she was just genuinely helpful and we got a room booked for my traumatized husband! Thank you so much for the wonderful experience Audra!!

I was totally fine with this place until my boyfriend had to be all gross and refer to everything…read morehere as having "trucker jizz" on it. Other than that it was cheap and reasonably safe! :D

While it is clear that the management tries hard - this is the most atrocious hotel I have ever had…read morethe displeasure of spending the night. All the other big chain hotels were full - no vacancy anywhere on the Tuesday night before Thanksgiving. We found a vacancy here - but couldn't get into our room due to a card key/door malfunction. A new key and different room didn't work any better and the "maintenance manager" had to let us in with a master key. Clearly they are going for the "weekly" and "monthly" markets because they are doing some renovations where they are knocking down a wall between two rooms, putting a sofa and oversized crappy tv armoire in the other room. In fact, there were still open holes in the walls and crumbled sheetrock on the carpets. There are still two bathrooms (shower stall only) - and a distinct lack of sufficient overhead or task light. The controls for the thermostat didn't work well (one in each room) and the linens had clearly seen better days. We felt very fortunate that we did not end up with lice or bedbugs. The beds were so uncomfortable that we probably would have been better served sleeping in the car. We were so disoriented in the morning that we continued South on Hwy 5 instead of taking 58 east into Bakersfield as we intended, such was our haste to make tracks away from this awful hotel.

Great caring staff! They catered to special diets. They provide grooming as well. The kennels were…read moreclean when we arrived and when we picked up our dogs.

Miss Willes was so nice and patient with my dogs and cat, reasonable prices and I couldn't be…read morehappier with her services, I really recommend this place.