6/5 star experience. Got into an accident and had to check into this inn last minute. The front…read moredesk staff were absolutely amazing and so kind and empathetic. They were able to get me a later check out time and discounted rate which really helped me out. The Best Western Heritage Inn is located near a gas station, AM & PM, Jack In the Box, & an iHOP. They have free breakfast from 6-9AM and a clean swimming pool. Parking is free. Very clean lobby and room.

Even before we checked in, received welcoming texts for our upcoming stay. Lobby was nice with…read morecookies and coffee. Very nice! Room was well appointed and clean. Appreciate that there is a fan in the room to circulate the air. Not much around the location, but would stay here again.

I have been staying here many times per year since 1995. I have never been disappointed with my…read morestay. I stayed at nicer places, but I've never stayed for anywhere as inexpensive as this space The rims are very clean. The parking is convenient and free. The location is surprisingly quiet, even though it's close to a major interstate. The staff are very caring. They understand we're coming and tired from long drives and we're staying here.

I used to drive from Palm Springs to Monterey many times, and Buttonwillow is almost halfway…read morebetween the two. Making this the perfect mid way stop. I could always count on a clean hotel room for the night. Close to restaurants. Coffee in room was a plus. Friendly staff was good to see. Loved this place.

I love this place . The property is very clean. The owner and staff are always accommodating and…read morepleasant. I would highly recommend it !

Grimy broken and damaged plumbing fixtures. Holes into the shower walls. Damp moldy smells. BUGS IN…read moreTHE BED crawling around under the covers. Pool is full of algae and bugs, too. Totally unresponsive management. We left ASAP, did not even finish unpacking, did not stay the night as there was no sanitary place to sleep. The room was not habitable and they still want to charge us. A Manager never called about a refund like the lady at the desk said they would when I informed her when and why we were leaving. So, now I spend hours working through my credit card and I have to revisit this gross experience every month. The 5 star reviews have got to be either very outdated or from friends or family.

Fantastic customer service from Delyssa. She was really kind and helped us while we were in a…read morepinch. The rooms were clean and had everything we needed for our short stay.

The staff is friendly, and the room appeared moderately clean. Other than that, this place is a…read moredisaster. My non-smoking room smelled of smoke. The door lock was broken. The window draped was falling off the rod. The bathtub was stained and missing a drain cover, but that didn't much matter, because the shower was broken and unusable. I was glad my room had two beds, because I was able to choose the one that was slightly less sagging. Oh, and the laundry room was out of order. The only reason I opted to spend the night here instead of sleeping in my van at the rest area was that it was 88 degrees at 9:00pm. Fortunately, the air conditioner sort of worked. I still would have been better off staying in my van.

It's a quiet, convenient spot off the I-5 south to get a few snacks in the vending machines or take…read morea restroom break. Women's restroom was clean with soap. I didn't get the same report from my male companion about the Men's. However, it's still better than a gas station! At least, there was soap! Just need to hop off and hop on the road with ease? Buttonwillow Rest Area is perfect for that!

Having both a northbound and southbound side off the I-5, the 24-hour Buttonwillow Rest Area…read moreprovides easy on/off capabilities and modern bathrooms, along with grassy areas for pet relief. It opened concurrently with the interstate in the 1960's and was named for the nearby community (which was named after a historic buttonwillow tree, named a California landmark in 1952) It's about 2.5 hours from Long Beach as one is passing Bakersfield, and became a convenient stop to take a break and change drivers. The lone building housed his/her washrooms, and a drinking fountain that also allowed water bottle fill-ups.

Its basically a motel 6 with an unstocked kitchenette…read more I got a late start out of LA heading for Sacramento, so decided to stop here for the night. I was always curious about the "studio 6" brand. It's motel 6's " extended-stay" Briand. The rate was very reasonable. The front desk clerk was polite. I was a little confused at first, because I had to check in at the vagabond. The vagabond is in front, this place is in the back. The entire property is well-kept, with no smells or freeway noise. The room was "just OK." it was pretty small. I've stayed in regular motel 6'es with larger rooms. The bed was a little bit firm for my personal taste, but not too bad. The beds sleeps, two, , but they were only two small pillows. I normally sleep with two pillows, but they were small even for me. I asked at the front desk for a third pillow, and she said she didn't think there were any but she would check on it and get back to me. No follow up phone call, no anything. Everything was spotless, including the bathroom. They only provided soap, no shampoo, and the bath towels were pretty small and thin. The kitchenette had a cook top, full-size fridge, and a microwave. However, there were no plates, cups, silverware, nothing. I asked at the front desk, but she says that you have to provide your own. there was a small table for eating or working on, but only one chair. A problem if you are traveling with somebody The TV had a good number of channels with a good picture. The Wi-Fi was just fast enough to stream video, but it was spotty. It cut out a few times. I just went to my phones hotspot. they do provide "breakfast", but it's basically cold cereal and waffles. They have coffee and hot chocolate, but they were out of Styrofoam cups. I knew I wasn't going to be getting the Hilton, but even for a Motel 6, this was "extremely just OK." I expected more from this brand. Next time, I will probably just stay at one of the other motels here, or maybe head a little farther on down the road. Thanks anyway.

2-stars seems accurate for my experience. I thought it would be about on par with the Motel 6…read moresince it's an extended stay version, but it was pretty rough. While the room was technically clean, the bed cover was stained, the drawers on the dresser were misaligned and possibly damaged, and the lighting was a super harsh white. The shower pressure was good and the full sized refrigerator was a surprise. The A/C worked well also. We never got around to the pool, but that's another reason we chose this hotel over some others. In general, it seems very safe, just worn down.

I was totally fine with this place until my boyfriend had to be all gross and refer to everything…read morehere as having "trucker jizz" on it. Other than that it was cheap and reasonably safe! :D

While it is clear that the management tries hard - this is the most atrocious hotel I have ever had…read morethe displeasure of spending the night. All the other big chain hotels were full - no vacancy anywhere on the Tuesday night before Thanksgiving. We found a vacancy here - but couldn't get into our room due to a card key/door malfunction. A new key and different room didn't work any better and the "maintenance manager" had to let us in with a master key. Clearly they are going for the "weekly" and "monthly" markets because they are doing some renovations where they are knocking down a wall between two rooms, putting a sofa and oversized crappy tv armoire in the other room. In fact, there were still open holes in the walls and crumbled sheetrock on the carpets. There are still two bathrooms (shower stall only) - and a distinct lack of sufficient overhead or task light. The controls for the thermostat didn't work well (one in each room) and the linens had clearly seen better days. We felt very fortunate that we did not end up with lice or bedbugs. The beds were so uncomfortable that we probably would have been better served sleeping in the car. We were so disoriented in the morning that we continued South on Hwy 5 instead of taking 58 east into Bakersfield as we intended, such was our haste to make tracks away from this awful hotel.

Miss Willes was so nice and patient with my dogs and cat, reasonable prices and I couldn't be…read morehappier with her services, I really recommend this place.

Great caring staff! They catered to special diets. They provide grooming as well. The kennels were…read moreclean when we arrived and when we picked up our dogs.