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    Mossworld Enterprises

    5.0 (2 reviews)
    InexpensiveKitchen & Bath

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    18 years ago

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    Dillman & Upton - Award Winning Kitchen 2015

    Dillman & Upton

    3.1(15 reviews)
    5.8 mi
    $$$

    A month ago, they charged my husband's credit card $60 AND my credit card $60 for renewal. I have…read morecalled 3 times and stopped in the store (they can't help) and to date have not received a refund. Also, neither credit card is the one on file for pick-up purchases and thy couldn't explain how and why they had alternate credit cards. Zero stars

    As most have experienced home remodeling and construction can be an arduous challenge. After…read morecontemplating several alternatives for our home we chose to work with Dillman & Upton primarily considering our initial experience with their designer and our perception of their team's quality Beginning with our first conversation, we believed that our designer provided sound advice and guidance, had valuable experience, was knowledgeable, considerate, thorough, and accessible for advice, suggestions and questions. The designer proved out, thankfully. Interactions with the D&U office staff were overall good. A significant surprise was the assignment of both subcontractors other than D&U's usual team. While it is impossible to directly compare our subcontractors with D&U's longstanding team, our's did not have deep, meaningful, value added experience dealing with D&U schematics, overall design and details. This required or significant involvement of our time to interpret details of the blueprint to affect the design goals. We had to call our designer and adjourn major meetings several times for reinforcement of the construction details. Requesting and requiring that some work being redone and changed to conform with a specific design specifications. We had to be our own advocate for a correct job and request repairs for damages to our home (three walls which require our own sanding, priming and repainting). Most disconcerting we had to be our own on-site project manager. A very important aspect we believe dealing with D&U would have provided. Perhaps D&U will say this is over stated and normal construction angst. However, we do not believe it was completed in good faith, as contracted and representative. It was far more tension to get what we paid for wanted or believe was appropriate. In retrospect we believe that the subcontractors should've been highly versed in D&U design goals and had the ability and desire to fully comprehend blueprints and call D&U directly when necessary to discern and clarify. Is this the best craftsmanship that our community offers? Opportunity for improvement include addressing all of the above concerns. Additionally, the price, documentation and communication regarding change orders must be improved. We recognize that some contractors or self-motivated and completed high-quality work, the first time. At our projects conclusion the project, while painful several times, was mostly completed successfully.

    Photos
    Dillman & Upton - Mid-Continent Cabinetry

    Mid-Continent Cabinetry

    Dillman & Upton - Dura-Supreme Cabinetry

    Dura-Supreme Cabinetry

    Dillman & Upton - Dura-Supreme Cabinetry

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    Dura-Supreme Cabinetry

    KSI Kitchen & Bath - Missing shelf didn't have set holes top shelf has scratches

    KSI Kitchen & Bath

    2.3(9 reviews)
    18.2 mi

    This company uses predatory business practices. They lure you in with their reputation and their…read morefancy show room and act super professional in the beginning - but the fact is they require $550 for an in person quote, and 50% down before starting... as soon as they received my 50% down payment (you should never do this, 50% gives the corporation far too much power) all of a sudden it's like a switch is flipped and they treat you completely different. That's because they have successfully trapped you, after that all promises of high quality, timely work, and project management that is supposed to be all of high standards, given the premium price points and additional costs of this "professional" establishment, stop existing. They then higher random 3rd party contractors for the bulk of the project for the cheapest prices - while charging you top dollar. They don't hold them accountable, and they don't care. You will have to beg to get them to show up, and beg for them to come back when round 1 ends up being such low quality work that you'll need a re-do. They do this on purpose because a lot of people want to avoid the headache and will accept the low quality work. Avoid this corporate nightmare, they deliberately will try to cut corners on you, they force you to manage your own project, and ultimately you'll realize you got completely taken advantage of. The time frame for the project they present is a lie. The high quality and professionals they promise it a lie. You need to beg to get their experienced pros - they will send you random workers they find who barely know what their doing for the first round - then give you the better workers if you complain. Get ready to get on your hands and knees begging for your project to get focused on while you try to compete with 10+ other people begging for their project to get done at the same time. They over schedule and don't care because all they care about is getting you wrapped up in the predatory contract and then that's it, you're trapped. Find businesses that don't have these predatory business practices, go directly to places and work with them directly. You don't need a glorified middle man to "manage" the project for you, it's nonsense - it actually overcomplicates the project and they don't manage anything anyways, they make you become a full time project manager or things will never get done - or be such low quality that it'll appear your premium priced project was a DIY job. If you respect your time, money, and soul, you won't use KSI corporate nightmare.

    3 week job turned into 6 month, wall & seat frame wood cracked & crooke, tile guy was awful & had…read moreinstalled crooked & unlevel tile with grout all over the tile & now grout is cracking all over

    Photos
    KSI Kitchen & Bath - Photo courtesy of Zey Hill, KSI Designer for Cranbrook Homes.

    Photo courtesy of Zey Hill, KSI Designer for Cranbrook Homes.

    KSI Kitchen & Bath - Photo courtesy of Zey Hill, KSI Designer for Cranbrook Homes.

    Photo courtesy of Zey Hill, KSI Designer for Cranbrook Homes.

    KSI Kitchen & Bath - Photo courtesy of Zey Hill, KSI Designer. Dura Supreme, Crestwood, Square Inset Arcadia Panel for Cranbrook Homes.

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    Photo courtesy of Zey Hill, KSI Designer. Dura Supreme, Crestwood, Square Inset Arcadia Panel for Cranbrook Homes.

    Menards

    Menards

    2.4(16 reviews)
    45.4 mi
    $$

    I use to love Menards until today. First time having an order delivery. I was held hostage all day…read morewaiting for my order. I was given a window time of 8- noon over the phone last night. Then I received an email saying 8-1. They showed up at 1:15. I just got out of the hospital and needed my son to assist me at medical appointments. I called them twice during the day to just be told they are out for delivery. When the driver finally showed up he tells me was to be here early but his equipment got stuck in the mud. Extremely poor customer service. That information soul's be relayed to the customer. My son could have provided assistance to me at my medical appointments instead of waiting around from 8-1. The managers could have cared less. They just lost a long time customer who just spent almost 3k on this order.

    This Menards is a joke, we came from Algonac to purchase Nuway Black Rubber Mulch, we called other…read moreMenards"Warren" and they said that Port Huron had 124-Bags in inventory, we get there and proceed to garden area and there was "o" in stock. We then proceed to customer and the customer service person said , they did a inventory the day before and they had 124-bags on hand. They are giving a 15% rebate on sales. They have no clue of the word "Service" and could care less. The reason why l gave 1-star is because of the women at Warren location, to at least check to see where, stock inventory was supposed to be, also, Mennards does not honor "Veteran's" with discounts. Back to Home Depot, what were we thinking to want to save money, not worth the aggravation.

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    Menards

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    Mossworld Enterprises - kitchenandbath - Updated May 2026

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