This company uses predatory business practices. They lure you in with their reputation and their fancy show room and act super professional in the beginning - but the fact is they require $550 for an in person quote, and 50% down before starting... as soon as they received my 50% down payment (you should never do this, 50% gives the corporation far too much power) all of a sudden it's like a switch is flipped and they treat you completely different. That's because they have successfully trapped you, after that all promises of high quality, timely work, and project management that is supposed to be all of high standards, given the premium price points and additional costs of this "professional" establishment, stop existing. They then higher random 3rd party contractors for the bulk of the project for the cheapest prices - while charging you top dollar. They don't hold them accountable, and they don't care. You will have to beg to get them to show up, and beg for them to come back when round 1 ends up being such low quality work that you'll need a re-do. They do this on purpose because a lot of people want to avoid the headache and will accept the low quality work. Avoid this corporate nightmare, they deliberately will try to cut corners on you, they force you to manage your own project, and ultimately you'll realize you got completely taken advantage of. The time frame for the project they present is a lie. The high quality and professionals they promise it a lie. You need to beg to get their experienced pros - they will send you random workers they find who barely know what their doing for the first round - then give you the better workers if you complain. Get ready to get on your hands and knees begging for your project to get focused on while you try to compete with 10+ other people begging for their project to get done at the same time. They over schedule and don't care because all they care about is getting you wrapped up in the predatory contract and then that's it, you're trapped. Find businesses that don't have these predatory business practices, go directly to places and work with them directly. You don't need a glorified middle man to "manage" the project for you, it's nonsense - it actually overcomplicates the project and they don't manage anything anyways, they make you become a full time project manager or things will never get done - or be such low quality that it'll appear your premium priced project was a DIY job. If you respect your time, money, and soul, you won't use KSI corporate nightmare. read more

3 week job turned into 6 month, wall & seat frame wood cracked & crooke, tile guy was awful & had installed crooked & unlevel tile with grout all over the tile & now grout is cracking all over read more

I had a much different experience (thus far) than some of the others like Sheryl that posted earlier. I went in this last Saturday with my measurements, but too was quickly greeted and explained to the process of how it works. They even gave me a sheet of a timeline--each step of the process is clearly mapped out for you! I'm a very busy person and work a LOT, so I immediately loved that. This is not Home Depot, so the designers are not hourly employees and are VERY busy (especially on Saturday) when people stray in to browse and the designers are busy with their appointments. They're more than happy to allow people to browse, but don't expect a lot of help with pricing questions.. However, I DID get a lot of help! Both of the receptionists came over and talked to us and showed us many of the different cabinet features, granite and finishes that they loved and were the top sellers.. Both women even gave us a list of the vendors they work with.. That was VERY helpful as we stopped by a couple places after. I was so frazzled on Saturday, I wish I remembered their names because they were excellent and went above and beyond and deserve a proper shout out! After talking to both of these nice women for a minute, I assumed they were designers that had a little extra free time. Nope! But they knew their stuff.. If you're wanting to discuss pricing and go over finishes, you have to make an appointment.. but even though I didn't have one, I was more than happy to schedule one and come back next week. I'm going to be investing a lot of money--I really liked that they are smart too and don't just run around wasting their time with every person that walks through their door that is only half serious and not ready to start their project now (like I am). I've worked in a similar industry most of my life and chasing around people that want to dream shop is EXHAUSTING, especially when you have ready and willing people that NEED to get their project done right away, but can't because of time wasters. Lastly, after we left the showroom, we went to one of their preferred flooring company in Livonia. I was blown away by the selection. They have a designated employee that works there on certain days that handles KSI people. He was not there, and the other guy that greeted us showed us around and answered so many questions for us even though he knew at that point he heard KSI he wasn't going to get a commission. I loved that. People that genuinely care! I asked him to honestly tell me, is it worth if couple extra bucks to work with KSI. He said that actually, you end up spending just as much working with KSI than any contractor you would find on your own. The people they have contracted don't fuck around--because KSI will cut them off. They know this.. Also, KSI gets big discounts from all of their vendors.. Plus, the designers coordinate everything. A lot of their vendors only work with designers so you get discounted pricing already because they order in bulk. If this guy who is commission based only cared about his paycheck, he would have lied to me and told me they were horrible to work with and encouraged me to do my floors first, which is a bad idea and he didn't. Instead, he escorted us around their massive warehouse and explained all the flooring options. Looking very forward to working with this company! read more

Three times we stopped in there in the last year. Three times we were treated like we were annoyances with whom they could not be bothered. One Saturday, we asked for help (remodeling two bathrooms) and the receptionist said no one was available. We could see two employees standing toward the back eating cake and joking. Today, my husband went in to buy cabinets and the receptionist said no one was available again. Maybe they didn't think a bathroom would be expensive enough. Maybe we don't look rich enough (we CAN afford their cabinets). We had ordered our kitchen cabinets from them in the past; we will never bother with them again. When the recession hits, maybe they will rethink how they treat potential customers. read more

If you seek a perfectly ordinary cookie cutter kitchen design at a very high price then this is the place for you. Also be very careful when it comes to the offer to do a design for $300.The will NOT provide you with any designs. Your $300 will get you a useless 3D perspective drawing that only they can use. Save your money and go elsewhere. read more

High pricing for particle board cabinets, frames and sides are particle board and tape wood look over particle board. The only wood in cabinet is the door, even some of those are laminate. Shayna the salesperson had no design ideas or suggestions and appeared to have no design experience or credentials and was very slow to follow up. Go elsewhere. read more

I went in for a quote and brought measurements. I had to make another appt for ballpark quote two weeks later. I couldn't make the appt because I was ill, the designer never called back after leaving a message. I had two competitors measure at my house and give me quotes within a week. I can't even compare the pricing at KSI because they don't seem interested in providing any. read more

Ed is a very good kitchen designer! I did not end up going with KSI due to timing of when I needed my kitchen complete (big mistake on my end) but I cannot say enough about the talent and patience of this individual. He has been designing kitchens for years and his customer service was phenomenal. He would incorporate my ideas into plans, but also provide (in a positive way) constructive feedback. read more

Steve at the Livonia location did a great job designing our kitchen, it looks amazing! Highly recommend them!!!