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    Mosa Pet Spa Resort

    3.5 (22 reviews)
    Closed 8:00 am - 6:00 pm

    Services - Mosa Pet Spa Resort

    Bath and groom only

    Pet boarding

    Full grooming

    1 More Service

    Pet haircut

    Mosa Pet Spa Resort Photos

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    proof of charges

    If you even think you may need to reschedule your appointment, find a different groomer. For just booking an appointment, you'll be charged a $97.50 "non-refundable holding fee," even though there's a statement at the top of their booking page stating that you will not be charged until you receive services. God forbid life happens and you need to make adjustments, they're keeping your money and telling you "we can forward your info to the owners but there's nothing I can do." They do not allow you to reschedule or cancel appointments online, leaving you to the mercy of someone *maybe* answering their phone. This is avoidant, cowardly, and an incredibly unethical way to do business. I'm only glad that my pet never made it into the "care" of this place.

    Dog eye build up.
    Demini P.

    I normally do not write reviews but this company has to be stopped. Upon dropping our dog off for grooming services we were told he would be ready around 540 and they would send a text alert to inform us of his pick up time. We received a text at 520 stating he will be ready in 20 minutes. In route to picking him up at their new location there is a lot of construction happening as new buildings are being built. My husband got stuck in the traffic back up on or around 550. I called and informed them that he was less than 5 minutes away but he was stuck in the traffic due to construction. I was placed on hold and then they returned stating if he was not there by 555. They will be boarding my dog and we will be charged an overnight fee. Now I'm going to put this into perspective. My dog was dropped off at 340. His last feeding was at 230. My dog has a sensitive stomach in which he is on a special diet. I informed the establishment that they did not have any of his special food. Enforced that his dad was around the corner and that we were not comfortable boarding our dog. She stated he was placed in a kennel with WATER and proceeded to hang up. My husband arrived to the boutique at 6:00pm. He parked in the handicap spot as you drive up the hill at their new location. I called to inform them that he was outside but the door was locked and Amanda the owner stated that there was no on present on the property, and that we can pick him up upon them opening at 830 am. She then hung up the phone and refused to answer any of my calls going forward. This is over 10 hours of my dog being fed. There policy states. "Late fees do apply $1 a minute after scheduled pick up/ completion of service time, Late pick up fees cap at $25 (25min) past service ending at that point daycare/overnight fees will be applied in addition to accrued fees. We will only accommodate a 10 min delay after closing fees due apply at a higher rate $5 per min past closing (cap at 10 min then overnight fees apply with pick up next business day. $55 per night)" As we were ok with paying the late fees we were not ok with him staying overnight due to health reason of our pup. This matter was forced and shows that the owner of this establishment does not care for the pups in which they are grooming. Our dog has never been in a kennel or boarded anywhere overnight. Upon picking up my dog at 825 am, you can tell he was crying as the side of his eyes were full of build up, he smelled like pee and had "bile" throw up on the bandana that they place on the pups after grooming services. I inquired about their policy, and it's evident the policy in there emails do not match the policy on the website. Amanda was in no way apologetic and stated she was at the boutique until 610. (Yet refused to answer the phone or allow my husband to pick up our pup) As previously we were happy that we found a groomer that we thought cared for our pup and thought he was being handled with care. Especially due to his health concerns. After the service we received yesterday we are VERY displeased with the establishment and do not recommend it. This establishment not only lacks communication with consumers, but they are unprofessional, unrealistic, frauds that do not abide by their own policy and will tell you they can do what they please at their discretion.

    Kelly W.

    New to Cary and a few friends told me about this place, finally we got our foster in today. They're very punctual and text msg communication is so convenient. They also have dog stuff collars, little fun costume for your pooches

    Mocha and Reesie

    Mosa is the best pet spa in the area. I love this place and more importantly, my babies love it here. My oldest, Mocha gets so excited the night before to "go to the spa" She knows exactly where she's going and she absolutely loves it. Amanda and her staff treat our girls as if they were their own and that means a lot. They aren't just another client, they're treated like family. That gives us peace of mind. The services offered are top notch as well. Our girls are so soft and clean after their visit and they're so happy the rest of the day. I would recommend Mosa to anyone who loves their pet.

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    3 years ago

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    Amanda B.

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    8 months ago

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    1 year ago

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    3 months ago

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    7 months ago

    Incredibly rude owner. Just a bad attitude towards customers. The "resort" is literally her fenced in back yard . Ridiculous.

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    3 years ago

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    2 years ago

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    2 years ago

    My dog is often a nervous baby when getting a bath but he was relaxed and calm after getting groomed here. Loved MOSA!

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    2 years ago

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    4 years ago

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    Amanda B.

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    3 years ago

    My 15 month cavapoo enjoys her grooming sessions at Mosa. Extra Bonus... Gracie always looks amazing.

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    4 years ago

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    Amanda B.

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    3 years ago

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    3 years ago

    I absolutely love bringing my dogs here! The staff is so nice and they do a fantastic job grooming both of my dogs!!

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    3 years ago

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    Amanda B.

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    Ask the Community - Mosa Pet Spa Resort

    Review Highlights - Mosa Pet Spa Resort

    Amanda is always willing to work with them and they always come out looking their absolute best.

    Mentioned in 8 reviews

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    Dogtopia

    Dogtopia

    (19 reviews)

    We've been taking our 6 year old doodle to this location since he was a pup: weekly for socializing…read moreand boarding as needed. I can't say enough about the staff and management (not going to name names for fear of missing someone!). They are responsive, caring, proactive when the see something different, clean ...

    To Whom It May Concern,…read more I am submitting this formal complaint regarding my experience with Dogtopia's handling of my adopted dog during multiple visits and boarding stays. Across these interactions, I observed repeated communication inconsistencies, a lack of transparency regarding incidents, and increasingly unprofessional conduct toward my pet. Records show staff provided conflicting explanations about my dog's behavior and condition. At times, I was told my dog was "great overnight," while at other times staff described him as "grumpy," "snappy," "overstimulated," or involved in behavioral incidents. There were also discrepancies regarding the cause of my dog's limp and paw injury. These inconsistencies created confusion and concern regarding the accuracy of incident reporting, staff supervision, and the overall handling of my pet. Communications frequently came across as defensive and dismissive of my concerns rather than providing clear, professional, and collaborative updates. I am concerned my dog was unfairly labeled as aggressive while staff simultaneously acknowledged he was placed in overstimulating and crowded environments without access to calmer accommodations. This raises concerns that environmental management and supervision may have contributed to the reported incidents. Additionally, some staff communications became excessive and distressing, feeling accusatory and intimidating rather than compassionate or solution-oriented. As the owner of an adopted pet, I expected consistent, professional care and respectful communication. I respectfully request the following actions: Conduct a formal review of how my pet was managed while in Dogtopia's care. Review staff communication practices and incident reporting procedures for consistency and accuracy. Provide clarification regarding the conflicting explanations concerning my dog's injury and behavior. Ensure fair and professional treatment for all customers and adopted pets, free from bias, intimidation, or unnecessary escalation. Take appropriate corrective actions to improve transparency, accountability, and customer relations moving forward. This complaint is supported by documented text communications from Dogtopia staff describing the incidents, behavioral assessments, injury explanations, and subsequent interactions. I appreciate your time and attention to this matter and request that this complaint be formally documented and reviewed. Sincerely, [Redacted] Supporting Notes From Communications * Staff initially stated there were "no issues," then later reported aggression and overstimulation concerns. * Conflicting explanations were provided regarding the source of my dog's limp and paw injury. * Staff acknowledged the playroom was unusually busy and that calmer rooms were unavailable on certain days. * Repeated behavioral accusations were made while also acknowledging environmental overstimulation and lack of separation options.

    Bone Voyage Pet Resort - Kelso

    Bone Voyage Pet Resort

    (26 reviews)

    The staff (Particulary Jody) is amazing! Very responsive to inquiries and quite friendly…read more My dogs love attending doggy day care at Bone Voyage. They get excited, their tails wagging, and vocal as we pull into the parking lot. I highly recommend Bone Voyage whether you're seeking a doggy daycare visit or overnight accommodations. Great service all around.

    At $35 tops a day for boarding, I feel like it's a pretty good deal. They utterly fail at…read morecommunication though. When setting up boarding, I followed online steps to generate an estimate only to be told by automation that they didn't give estimates. Prepare for things like that to just happen. Good luck getting them to answer the phone. I tried putting my dog in daycare for a couple days so she could feel the place out before her stay and I kept getting brick-walled. They never, within 45 days, had an opening. I was told they were getting such a demand that they have to turn away regulars. When you set up a profile, you fill in important info about this and that. It's mostly easy. I did so, preparing for a getaway about a month and a half later. My puppy Angel wasn't spayed at the time. By the check-in date, she was spayed. I took her to the facility, signed her up, provided a bag of food I bought, and went on my trip. The website says they'll send you pics of your dog in activity. Two days into my vacation, no pics. I called, no answer, so I left a message. I was eventually texted back with them saying I hadn't signed up for it. Okay, my fault. Keep in mind, you have to sign up for this. Then I found out she wasn't playing with the other dogs because they had assumed she wasn't spayed. Again, I had no idea about this, but you have to take it upon yourself to update ALL information in the profile, as the staff operate off that. So...after finally getting someone on the phone, I had the profile updated and Angel was clear to play with other dogs. The pics they sent me were 4 blurry, hastily taken photos of Angel and another dog in the lobby. Nothing of her taking action in the play area or anything. And no photos of her playing the next day. While the woman who contacted me was great and literally went above and beyond in trying to please, the results weren't satisfactory. It's a good place - don't get me wrong. But they tell you almost nothing, the website features seem neglected, the pics weren't good and communication is tough to come by. A.

    Gentle Care Animal Hospital at Tryon - Dr. Backus

    Gentle Care Animal Hospital at Tryon

    (42 reviews)

    Waste of time and money... We have a three-year-old female German Shepherd that we have brought for…read moreshots, nail clipping, and washing for the past three years to Gentle Care Animal Hospital at Tryon. Lately, we seem to have an issue with getting the dog washed or nail-clipped there. They claim the dog is being aggressive by showing her teeth to the tech. We even gave the dog Gabapentin which was recommended by the Gentle Care Animal Hospital but still, they couldn't finish the assignment and blamed her (the dog) for being too aggressive. Our dog is not aggressive, she probably just didn't like what was being done to her. The clinic is supposed to know how to handle larger dogs in similar situations and not make excuses all the time. If this would be super easy, we would have done this ourselves. This is your line of business and you should be able to tackle slightly more complicated than straightforward assignments... This happened to us there (at Gentle Care Animal Hospital at Tryon) on several occasions even as we followed pre-procedure procedures given by Gentle Care Animal Hospital. Tried discussing this with the local manager (I think her name was Becky Stevenson) but that didn't help. We will not be returning there and be taking our business elsewhere.

    Staff is rude and unhelpful. Place is disorganized beyond belief. Definitely going downhill and…read morethe owner is lashing out at google reviews. Don't waste your time or money here, you will wait 45 minutes at least to be seen and receive subpar care for elevated prices.

    Mosa Pet Spa Resort - groomer - Updated May 2026

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