I would like to say sorry for the 1 star review since Yelp does not allow me to post 2 separate reviews.
First I would like to give 5 stars to Fran, Dr Mike and James, the temporary hygienist who took care of my deep cleaning for first half of my teeth in my first visit. They are very friendly, professional, detail-oriented and patient. James explained what he was going to do and what to expect. He is very passionate and loves what he does, that's why he makes sure I get the care I deserve. One example was when I told him I have very low pain tolerance, when I was getting anesthesia shots, he padded on my shoulder to distract me from focusing on the needle punctures. Small act made tremendous impact. As a patient, I feel I was in the right hand, and make my experience so much more enjoyable. At the end of the deep cleaning, James took the post X-ray making sure he got everything out. There was 2 residues seen in the post X-ray so James went back to clean them out for me. I was very pleased and happy that I finally found the right dental office to have my teeth taken care of.
Then here comes my second visit for the second half of my teeth, everything was the opposite of what I expect. 1 star for Trista, the hygienist who took care of the deep cleaning for my second half. First she roughly swap the gel to numb my gum prepping for anesthesia shots, I informed her that I have very low pain tolerance, I barely feel the numbness so I requested for more gel, she told me this won't make any difference as you will feel the pain anyways. The entire deep cleaning process was only 30mins compared to 1hr15 in my first visit. Even the routine cleaning of the lady sat next to me took longer than my deep cleaning. When I came out of the room, she was still in her room even she was called in b4 me. I felt like Trista rushed through it. She was rushing to take out the suction twice when there was still water & blood in my throat, I choked & coughing so hard, almost aspirated. Then at the end, I asked if she was gonna take post xray when she told me I was all done. She said "may be that's how James does his deep cleaning but that's not how I do mine since I'm pretty confident that I got everything out!". I mean this is not the first time I have deep cleaning, the pre & post X-ray is standard in all dental offices. Then when I asked if we could take the post X-ray for my peace of mind since I went through all the pain for this. Her face turned color, she got frustrated, & took an X-ray of my front half. On the X-ray with only 2 teeth showing, she said "there! All clean!" I gave up, didn't feel like going back & forth because I know I won't be coming back for her to take care of me.
As a healthcare professional, I always put myself in my patient's shoes to know my patient's expectations and provide the best quality cares as if I was the patient myself. James & Dr Mike are in that category. But not Trista. I'm sure she won't want the care I received from her today if she was at a dental office or in a hospital. I hope after this review there will be a change in practice because everything and everyone else in that office was wonderful. So if anyone is looking to have procedures done, this is where to go, Dr Mike does all the procedures! Unfortunately, he doesn't do cleaning so if u are looking to do routine cleaning or deep cleaning, look somewhere else. read more