The dental group accepts DMO insurance to get business and then inaccurately represented a treatment not covered by the DMO insurance to boost their billing. The client, who has no dental training, ultimately has to decide whether to accept the treatment. After speaking to the DMO insurance company about the treatment I was informed by the DMO that I was misled about the purpose of the treatment. I tried to negotiate with the staff and office manager to get the cost of the treatment back. The office manager took my call and told me that I approved the charge at time of service. This is true. I did approve a misrepresented treatment and its charge. I was also told she would talk to the owner dentist about my claim. This never happened. Then, by email, I asked to talk to the owner dentist and I even offered to pay part of the charge as a compromise. The office manager never responded to me on two separate email attempts. I consider these business practices unscrupulous and poor customer service overall. Ghosting customers may be the social trend, but it's very poor customer service! Fulshear Modern Dentistry seems to overlooking all the choices their customers have for dental care in the area. The situation/charge above was in dispute with my credit card company initiated by me. This dispute was unanswered by the office manager. However, my bill is paid in full even though I was unable to work something out with the office manager due to her lack of response. read more

Worst experience EVER. Had my teeth cleaned of which they said they could only do one side at a time so I had to come back another time for the other side! Also told me I needed a deep cleaning in the back on 2 teeth. It's been 2 weeks and I still cannot chew on that side and it's super sensitive to cold. The other day I went back for a filling. The dentist drilled my tooth for literally an hour and a half (I chose no Novocain)! While performing the filling she was very rough and said well you wouldn't feel it if you had the Novocaine. It was as if she trying to break me down and submit to the novocaine. It was beyond ridiculous! I have never had a dentist treat me that way. The side of mouth has an open sore and oozing where her equipment and hands pulled on the side of mouth. I also have sores on my lips from having the metal equipment against my lips for so long. I finally had to tell her stop and that I was done! She walked me the front and did not say a word! Very inexperienced & unprofessional. If u want to go to the most amazing dentist in Fulshear go to Dr. Lathrop. My insurance changed so I can no longer go there after 8years read more

Excellent care and very nice.. I recommend them. We switched after our insurance changed. read more

If I could give a ZERO Star, I would!!! My wife had a procedure done here and I had some out of pocket expense to be paid. This location sent me an invoice and I took it to my insurance company to review. Since the Insurance Company Reviews takes time, the office manager (YB) of this facility who also handles billing, sent this to the collection agency to ruin my credit. I immediately called her and explained that this claim is under review and sent her the Insurance Company Claim number as well. Again the insurance company was taking their sweet time for review as they have to arrange non-biased people to review these claims. But Ms. YB being very efficient did not wait, and sent it again the second time to the collection agency. She is very quick in sending invoices to the Collection Agency to ruin patients credit history, because she can do it. I told her on the call as well that just because she has the power of doing it, don't misuse or abuse it. read more

Victoria Santibanez is the best dentist; Dr. Santibanez is our family dentist and we all adore her. Her special skill is understanding along with soothing treatment. I, myself have a frightening fear of dentist but she always manages to get me in for all my appointments and out without tears and/or a panic attack. Her approach is amazing! Prior to my initial appointment, she called me (personally) to discuss my fear of dentist; which meant she had read my intake paper work. We discussed the issue in depth and decided on a plan of action; in order to make my initial appointment as pleasant as possible. This impressed me! And she has been wowing me ever since. My spouse and daughter both agree that Dr. Santibanez is one incredible Dentist! Let's not forget about the amazing staff! The front desk staff/receptions are professional - delightful people; and the dental hygienist, Leslie is the world's best! I'm so thankful for this team! read more

I've been coming to the office for 3 years now and always have a great experience! Making my appointment and checking in is seamless online and Brittany and Dr. Santibanez are a great care team! I love that they remember me and our unique conversations visit to visit, making it clear that they care about me as a person and not just a patient. They make treatment options clear and have never offered me any services I don't need to have done, plus the one time I had a filling, they outlined all the costs and made the billing super easy to understand! read more

If I could give them Zero Stars I would. Horrible office manager, horrible dentist. While we were waiting in the waiting room a customer came in screaming that they "Pulled the Wrong Tooth!!" Dr. Santibanez should have her license revoked. My wife needs extensive dental work done and they made a temporary flipper that they wouldn't let her take out of the office!? Who does that!? My wife was so upset with how they treated her she cried all the way home. I hope y'all are proud of yourselves. Be forewarned. Go someplace else. read more

Fulshear Modern Dentistry - General Dentistry Near Me - Katy, Texas

I had an appointment for a root canal in May, but for whatever reason the endodontist was not able to finish it the same day so I had to come back. I made a 3:00 appointment for the second visit. A week before I get a call from them that they need to move my appointment to 2:30. I do work, but I move my meetings to accommodate them changing my time. Day of the appointment, they call me 2 hours before my appointment that they had a cancellation and I could go at 1:45 instead. However, I have a work meeting so I can't change my appointment to earlier so I said I'd like to keep the time they gave me last week. However, and this is what frustrates me, I can't keep my original 2:30 appointment, I either have to take the appointment someone else cancelled or reschedule!! So I waited 3 weeks to get the appointment, they change it not once, but a second time and because I can't rearrange my schedule last minute they cancel me altogether! That is not very good customer service at all in my opinion. Very frustrating! read more

I found my dentist! Stephanie greeted me right when I walked in. Checked me in and made me feel right at home. Explained the procedure and the next steps. Dr. Santibanez was awesome and great to work with. The office is very warm and inviting. They even work well with you to help cover the cost of taking care of your teeth. I definitely recommend if you are looking for a local dentist. read more

Fulshear Modern Dentistry - General Dentistry Near Me - Katy, Texas

Dr. Santibanez is a fantastic dentist. She's extremely professional, knowledgeable, and caring towards her patients. She is honest about which procedures you need and don't need. She gives patients all the options, associated risks, and then lets the patient choose, which I really value. Dr. Santibanez's best trait is her transparency - she walked me through each step of the process as she was doing it, so I felt very comfortable. Her office is also very clean and modern, with the newest technology. There's ample parking out front and it's conveniently next to HEB. read more

Today I visited Fulsher Modern Dentistry and had a positive experience. The online appointment AP was easy and quick. The front receptionist, Douglas, was very helpful and got a hold of my insurance right away. The entire experience was great from the X-rays to the cleaning and polishing! The X-ray technician and Dr. Santibanez were very comforting and listened to my situation with my previous dentist. The explanation of work I would need was very helpful and they were NOT pushy! I will definitely be heading back to get it done and am glad I chose them. It has been a long time since I've found a good to honest dentist office I trust. I highly recommend Dr. Santibanez and their team at Fulsher Modern Dentistry. read more

Dr. Santibanez and the rest of her staff were warm and welcoming and displayed the utmost professionalism. I don't normally like going to the dentist but Dr. Santibanez and her team helped put me at ease. They were not only kind but also competent and efficient. I didn't have to wait long to be seen and when I was seen, I felt that I was fully taken care of. Dr. Santibanez helped walked me through what she was doing and was very descriptive on what to expect. Overall, one of the best experiences I've ever had going to the dentist. I highly recommend them to anyone and everyone. read more

This is by far the best dental practice I have ever been to, exceptional service from the moment I picked up the phone to make an emergency appointment, to the moment I walked out of the office. Friendly staff willing to help in anyway, knowledgeable doctor willing to answer all of your questions and provide options. I highly recommend this practice especially after I received a phone call from the dentist the following day to check on me. read more

I thought I had found my dentist, but ended up having a horrible experience! I will definitely be looking elsewhere. I had an appointment, so my husband managed to leave work early so that we could pass the kids off and I could make it on time. As soon as I told the receptionist my name, she told me to take a seat. I sat waiting to check in for about 10-15 minutes while they checked in people who came in after me and those leaving and paying. I started to wonder if they forgot about me. Eventually, another receptionist came out and said that I had not verified my appointment so they had given it to someone else. I received a call two days ago that said exactly "we are calling to confirm your appointment on this date at this time." Then, I received a text message two hours prior to the appointment with the details again. There was no option to confirm. I showed the receptionist the text and she said she has no control over the server that sends the texts? Anyways, it put a bad taste in my mouth. I hustled to make it there on time tonight only to have them not have availability after confirming it multiple times? It's not worth the trouble, there are so many dental practices in the area that are more respectful of your time. Go elsewhere. read more

This is by far the best dental team I have ever had work on me. In 39 years I have never had some such an amazing time as I did with Annie, Rochelle and Dr. Reza. We were literally laughing so much that i forgot I was there to get a deep cleaning. They are so warm and caring as well as extremely professional with top notch equiptment. Never have I been in and out of a dentist office as Fast I was with them. I highly recommend this team at Fushear Modern Dental. I will never leave my new friends and go else where. Make sure you ask for Annie!! She will get you all scheduled and ready. read more

I had my implant placed at Fulshear modern dentistry. From the beginning, Dr Santibanez and her staff made going to the dentist a very pleasant experience. They were so kind and welcoming it took away the stress from getting my procedure done! The front desk check in was very smooth and their waiting area was very clean and comfortable. Dr Morris performed my procedure very efficiently and with no pain! I'm beyond happy with my experience! read more

I recently moved to the area and needed a new dentist. The customer service from all staff members was excellent. I fear the dentist but Dr. Santibanez made the process comfortable and painless. read more

I have major anxiety when it comes to going to the dentist. Dr. Santibanez has ALWAYS been patient, understanding, and gentle. I highly recommend her! I currently drive 7 hours, just to have her as my dentist. read more

Dr. Foster did a great job on my family dental health. He adjusted to our needs and explain carefully each treatment. I really recommend him and his team. And he just gave me a follow up call, so nice to take time in each customer. read more

I had brought my daughter here for a Perio treatment that she needed. She had went elsewhere but walked out of the chair in tears due to her diagnosis. She was very embarrassed of her teeth and would not smile. I thought she would need extensive treatments, crowns, fillings etc. Well, I wasn't there when she started her visit as she is 18. I showed up halfway through. I gotta tell you what I saw come off her teeth was a little scary. However, Leslie the Hygienist was so patient with her and pulled me aside and asked if I minded if she spent a little longer on her so she could be as thorough as possible. We agreed that would be fine. My daughter left smiling, confident and no tears. The entire staff was aware of her hesitations and handled her with kid gloves!! Everyone was just so empathetic to her! read more

Fulshear Modern Dentistry - General Dentistry Near Me - Katy, Texas

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I went in for a cleaning as a new patient and I was extremely in awe of the pleasantly decorated contemporary office. I was greeted by two staff members and they asked me how my day was and what my plans were. They were super nice. The hygienist cleaned my teeth and in over 30 years it was one of the best cleanings I had ever had. I have recommended this dental practice & will recommend to all my family and friends. read more

Being in the healthcare field myself, I tend to put a heavy emphasis on quality patient care. That is exactly what I get when I get my dental work done with Dr. Santibanez and her staff at Fulshear Modern. You can really tell that Dr. Santibanez understands what she is doing and takes pride in the practice through her treatment and her attentiveness. My whole experience was delightful from the check in, to the treatment, to the questions that I had about my insurance coverage. If you need any dental work done, this is the practice you want to get it done at! read more

I absolutely LOVE Dr. Santibanez and team! I do not live in the Fulshear area, but I make the drive to come see this team! Dee, Laura, Steph, Leslie and Doug are BEYOND EXCEPTIONAL! Keep up the FANTASTIC work :) read more

Dr. Santibanez was great, she listens and always keeps me aware of what is happening with my teeth. She never forces me and let's me make the final decision. I did want to say that this dental office was amazing from the initial phone call. The office manager, Annie, was really nice and helpful on the phone, She was able to get me in the same day I called. She even offered my mom who wasn't even being seen: water, coffee and snacks. I saw Dr. Santibanez and Dab was really nice! She made me feel comfortable which was something I never felt at a dental office! read more

This is the BEST hands down dental experience I have had in 10+ years! So grateful I found this place ;)

Great office! Super friendly staff and Dr. Santibanez is awesome. I'm really glad that we found a great dentist so close to home.

FRAUDDDDDD!!!!! I went in 5/2021 and I gave them my insurance AND my social security number for verification. I was a first time patient of theirs and had been searching for a new dentist. I was told I had progressive gum disease and that I needed to pay for a more extensive cleaning plus my deductible. I have never paid a deductible on my cleanings, but assumed my plan changed. I spent $150 on a cleaning. And it did not feel extensive at all. Same basic scraping, cleaning and polish. The doctor spent less than 5 minutes on her consultation with me and was very short on her answers. The X-rays alone took an hour, waiting on the doctor took 20 minutes, 5 minute consultation, and a 40 minute cleaning. I was annoyed at how long it took. I was the first appointment but since the X-rays took way longer than needed, that bumped 2 people ahead of me. I needed to schedule an appointment for additional services. I ended up requesting to reschedule for a Saturday and the receptionist told me "we only book major repairs on Saturday" I was about to spend $400 with them. So I cancelled. I've searched for a new dentist and it hasn't gone well so I decided to give them a second chance since they have my X-rays already. It is less than a year later, there is absolutely NO record of me ever being there, my account could not be found with DOB, name, phone #. I already was hesitant to go back so I backed out. I found a new location. I was told I do not have gum disease and got a thorough explanation. I was quoted on the same repair for half the price. I was NOT charged a deductible. I am searching my insurance records and there is no record of me attending this place in may 2021. They took my money and didn't even have the audacity to keep my information on file. read more

Great staff and super friendly. I am extremely glad our family switched to this dental practice here in Fulshear. If there ever was a great experience at a dentists, I would have to say this was one of them. Great service from start to finish. read more

This place is great! I had oral surgery here a few weeks ago and today I had 3 fillings and a crown. Dr. Memar took great care of me. He explained everything he was doing and made sure I was comfortable the entire time. I am usually very anxious about the dentist but Dr. Memar and his staff made the procedure totally painless. It was quick, professional, and my teeth look perfect! read more

I recently had the pleasure of being seen by the staff at Fulshear Modern Dentistry, and I am completely satisfied by the service provided. The examination I received was thorough. I had some dental work recommended, and that work was done in minimal time. Dr. Chu and the staff that worked with him were all great. I would recommend this establishment for anyone needing dental examination and/or dental work done. read more

What an amazing dental office! Dr. Santibanez and her team were professional, considerate, empathetic and super friendly. They explained everything in thorough detail, made me super comfortable, and were such a pleasure to be around. I'll happily refer anyone and everyone (especially family and friends!) here. I had a wonderful family dentist growing up, then awful experiences at numerous different dental offices since then. It's so nice to be back with a great dental team. Thank you! Five stars! read more

The bridge and work they did was good but I asked them to make certain my insurance would pay their share, they didn't and I was stuck with the whole bill. When they contacted me about payment I was out of work and that I would pay them in January when I had some money which she said that would be fine. About a week ago I started getting calls from a collection agency, 2 calls every day. Very disappointed, no integrity and I will not go back nor recommend them. read more

New to Katy, TX and it's always scary to try a new dentist. I noticed that Fulshear Modern Dentistry had good reviews so I decided to try them. Great service, they were honest and there wasn't any up selling. Good cleaning and friendly staff. read more

The employees here are so courteous and make sure you are comfortable through the entire visit. I got my teeth cleaned and whitened, and both were done so well. Very happy with the finished product. Annie is such a sweet front office lady, and she explained the financial aspects so well. Lina is the best assistant and was very cheerful the entire time. I would highly recommend this place to everyone. read more

Love the entire team at Fulshear Modern Dentistry. My last visit was just absolutely great! Everyone was so nice and professional. Office Manager, Jennifer greeted me as always with her warm smile and made me fill comfortable and taken care off. Hygienist, Talonda was very gentle and considerate while taken the the images and polishing. Dr. Santibanez took time for thorough exam and talked to me about the health my teeth and things that can help me to have healthier teeth. The entire atmosphere of the office is so relaxed and definitely patient - centered. I will be absolutely recommending this office to anyone I know :-). read more

Went to Dr. Santibanez for a mouth guard for my teeth grinding. From start to finish, she and her staff were professional, kind, and knowledgeable. I hate going to the dentist and was nervous about getting the mold done, but she and her staff talked me through the whole process and went out of their way to make accommodations to make it as comfortable as possible. Clean and modern office, and friendly and professional staff. Will be back for future teeth cleanings. Highly recommend. read more

Best dental office I've ever been to! As someone who struggles with extreme anxiety, especially with dental care, this shop has always made me feel comfortable, and cared for. I have never had anxiety in their office. As soon as you step in the doors, Doug at the front desk is so nice and welcoming that you immediately feel right at home. My dentist is Dr. Santibanez and she has always explained everything to me and made me feel so confident and comfortable with the treatment I received. I have also been seen by their surgeon and multiple dental assistants who have all been absolutely wonderful. The whole team at Fulshear Modern Dentistry make your experience perfect from beginning to end. The fact that you can see so many great highly trained professionals all under one roof is so amazing. I highly recommend them to any and everyone I can. If you are thinking of going making an appointment here, do it!! I promise you won't regret it. read more

Great experience, the management and staff were friendly and efficient. I will definitely go back. Better thank any other office in the Fulshear/Katy area. It was quick and convenient, I will definitely be returning. read more

Dr. Santibanez was great! She took care of my whole family. She was patient with our daughter and was very informative with each step throughout our visit. The staff was also friendly and did a great job making us feel comfortable. I highly recommend coming to see Dr. Santibanez and the staff at Fulshear Modern Dentistry. read more

I highly recommend this dentist! I lost a temporary crown on Thanksgiving day and I was devastated! I called Fulshear Modern Dentristry on a holiday weekend when they were closed, and within a couple of hours, Dr. Memar met me on his day off to replace the crown! I am truly grateful for his kindness and professionalism. This dentist and his staff go above and beyond to provide their patients with excellent emergency customer service! read more