They are really good service really slow it took almost 6 weeks to finalize my deal but they did refinance my home and they are legit business, I thought at first it was a scam but it is legit, there a little steep on there fees to. read more

Lies!!! I am submitting this formal complaint regarding the handling of my elderly parents' recent loan application. My parents, who are both older and in poor health, placed their trust in your agency and the loan officer assigned to them. I assisted them throughout the process to ensure clarity and accuracy. During the application process, your representative repeatedly assured my parents that the loan was good to go. Based on these assurances, they proceeded with the required appraisal and paid a fee of $900.00. Despite these guarantees, the loan did not fund and did not close. At no point were my parents informed of any risk that the loan might not be approved or that the appraisal fee would be non‑refundable under these circumstances. They were led to believe the loan was secured and that the appraisal was simply a procedural step. As a result of this misrepresentation, my parents--elderly, vulnerable, and acting in good faith--have suffered a financial loss of $900.00. This is unacceptable and does not reflect ethical lending practices, especially when dealing with seniors who rely heavily on the honesty and professionalism of the agent assisting them. Terrible business practices. read more

I receive unsolicited calls from this company 5-10 times a week even after asking them to remove me from their contact list. I would never consider doing business with a company who purchased my contact info, let alone trust them enough to handle a mortgage. read more

This is a company that depends on high pressure & dishonest sales people. When Sam Pokorney told me that he was going to door dash me bottled water to use for my well test, I knew something was not right. That was one red flag. When I saw that they wanted almost $31,000 in closing costs & had the rate as adjustable to go up to 10% that was another red flag. When someone you don't know says "trust me" we won't let that happen & then you get a docusign with that exact same thing on it you know they cannot be trusted. Sam even told me that he did not know the lender sent that out. The final piece being when I tell them I do not want to proceed I get very unprofessional text messages from him. This is not an organization anyone should do business with & I will be contacting the BBB about them. read more

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I took a call from Angela Jaryes to discuss my current issues with lending. He said he'll run a soft-pull to get numbers. I did NOT authorize him to do a hard pull and he did! Not only that, he had to call the mortgage company to get information that's already on the mortgage statement provided. HARD SELL AND DOES NOT LISTEN! YOUNG AND UNEXPERIENCED! DO NOT USE THEM OR ASK FOR AN EXPERIENCED AGENT! read more

I was working with Noah & Melissa Barraza, for a loan consolidation. It all sounded good at first until I asked about the closing cost. He mentioned it was around 31,000 to 39,000. That sounded VERY HIGH. I got with my former financial advisor, he said it was a Extremely High. I was asked if they could do a soft pull. I agreed for a "SOFT PULL ONLY", find out a couple days later that is was a Hard Pull, as I had to explain it to the loan officer I decided I give my business too! They were also persistent on the text and phone calls when I kindly told them NO, and Thank you many times. Noah, sent me a copy of a site with good reviews. I found this one and seen all the negative comments. I'm glad I went with my gut instincts that this company is pushy and over priced! read more

Melaine is very professional and work with me nearly a year to refinance my VA loan. Very thankful for her assistance throughout this process. read more

Kevin Pelky was trying to set me up on a refi. On the surface it sounded good. It would cut my interest rate from 6.625 to 5.499, sounds good until you crunch the real numbers. Though what he did not tell me was I would owe almost $10,000 more on my loan, which would be his closing costs. I would only get $30 more going to my principle, with no other financial benefit, other than getting to pay my taxes, homeowners insurance, and pmi out of my pocket each year instead of putting it in escrow. Plus it would take me almost 5 YEARS, just to get my loan balance down to where it is now. I recommend NOBODY do business with Kevin Pelky with Mortgage Pros!!! He will screw you over, while making you think he is helping you. TOTALLY DISGUSTING!!! read more

I was initially going to pull some cash for, the equity in my home and started working with this company. I ended up deciding now was not the right time and backed out. they charged my debit card $600 for an appraisal that never happened and had been canceled anyway! I'm a disabled veteran on a fixed income and they left me with no money for the rest of the month (3 weeks)! I called to demand a refund and they never got back to me as promised. Avoid this company and any other company that takes advantage of disabled veterans! PS the guy who was going to do the appraisal said $600 was way more than he charges anyway so that was also a rip off. read more

Sam P with Mortgage Pros reached out to me when I was refinancing my mortgage loan. He and his manager reviewed my current offer and actually advised me that their competitor was offering very good terms, and that I would be safe going with them. 5 stars for the honesty and integrity. read more

They wasted my time sent out untrained appraisal person were very rude and then sent me a document stating that my application would be closed if they didn't receive some documents in 15 days with no documents listed . My credit is good I was pre approved right away and I own my home outright and could not get a home equity loan .they kept sending me stuff asking why I didn't complete my loan when they were the ones holding it up and I still don't know why it didn't go through I asked for them to call me but they did not and I lost the home I was trying to purchase because I wasted my time with them read more

I have received over 20 calls. I stated from call #1 call me when you can meet the interest I requested. Each person said they would update their system to do so. Howeve, the calls have yet to cease.....EITHER THEY HAVE SOFTWARE ISSUE OR THEIR IT TEAM SHOULD FIND A NEW JOB!!!! read more

I've been getting amazing service with Raquel Namo at Mortgagepros. She is very knowledgeable and has answers for all of my questions and if she doesn't, she's able to find them for me, promptly. She makes the process pretty painless! 10/10 recommend her and Mortgagepros for all refinancing needs read more

I utilized MortgagePros to refinance my house. I had a very low credit score and no one wanted to help. Shane from MortgagePros reached out to me and was able to assist with my finance and offer solutions for ongoing support. Even after closing, Shane still reached out to me to ensure that I received payments and that I was satisfied with the refinance and his support. Thank you! read more

I would love to give a special shout out thank you. To Allen Toma, Daniel Elia, Dylan Elia​ and the Mortgagepros team. They worked with me from the beginning. They never left me hanging read more

They are basically a call center. They spoof numbers and call 30 times a day. If you are dumb enough to entertain them they will link you with a lender. The problem is these people are not legit. They will link you with any number of shady lenders. They just want thier money. George Abros should be fired. read more

MortgagePros - Mortgage Brokers Near Me - Troy, Michigan

I worked with Lucas Rohr for well over a month and we finally closed yesterday. He personally kept me informed and with Tim and Katie he was able to assist and get my refinance approved. He was my calm in the storm. I so appreciate all of the time and effort Lucas put into my case. He truly went above and beyond. Thank you Lucas read more

Oh my goodness I am so thankful that Mr. Burhan Yaish contacted me regarding my concerns about getting a Helco or to refinance. He educated me on the differences and with his guidance and reassurance and honesty I made my choice. He also answered my many other questions regarding my finances, being that I am widow and having to make these decisions on my own. He is truly a blessing and an asset to Mortgage Pros . He stayed on top of everything with daily updates and requests. I just can't say enough about how amazing and smooth he handled every aspect of my application from start to finish. read more

Consumer beware! They are Predatory lenders! Once they get you to sign the agreement they are hard to get ahold of! They are super nice to begin with until you sign the contract that isn't very well explained! read more

BEWARE!!!! THEY ARE A SCAM!!! They keep mailing me junk marketing letters telling me that "after careful review of my mortgage I qualify for a home equity loan" which is total BS as they don't HAVE access to my mortgage!! I've called them over a dozen times - every time I get their junk mail to tell them to stop sending this crap to me and that I'm on the Direct Marketer's Do Not Market list and have been told to "F off", I've been told to "deal with it", I've been told they are "Exempt" from the list and I've been just hung up upon. Plus, their junk mail come in an envelope with NO RETURN ADDRESS!!! NO LEGITIMATE BUSINESS WOULD EVER SEND ANY MAIL WITHOUT A RETURN ADDRESS. THEY ARE SCAMMERS SO FIND A LOCAL MORTGAGE COMPANY WHEREEVER YOU ARE AND DON'T GET SCAMMED BY THESE CLOWNS!!! read more

Nguyen is so knowledgeable and always super helpful when I needed, I would definitely recommend Nguyen for your need 10/10

Jordan is awesome to work with and OUTSTANDING when it comes to follow-up and information. Thanks Again Jordan and Mortgage Pros Dejon iglehart read more

Julian Guzman is an absolute joke! Spoke with him about a refinance option to help cash out some money from our home and pay off debit. When we decided to not use their offer to keep a lower interest rate and pay off debit with another option he began insulting me and being extremely rude. I am SO HAPPY we did not use mortgage pros or Julian. Use anyone else is my recommendation. read more

Complete liars and scam artists. WI'll say and do anything to close the deal and steal your money. Insurance rate wasn't what he said, taxes and homeowners insurance were not wrapped into the plan and to top it off he didn't pay one of the debts he was supposed to, with my money.... Horrible people.. read more

I receive a phone call from this company claiming I had applied for a mortgage and they were going to pull my credit. The woman on the phone spoke over me and would never tell me what company she was representing or when I allegedly submitted an application for a mortgage. I had to call the number back to determine the name of the company. Very aggressive and unprofessional. read more

DISHONEST, PREDATORY, DO NOT DO BUSINESS!! They continuously call me pretending to be the mortgage company I am working with. They buy your contact information from the credit bureau and say that they are "partners" with the credit bureau trying to trick people into thinking they are involved in your mortgage process. They try to get you to apply through them by telling you that your information was "sent" to them so that they can handle your mortgage. They have hired young people to make these dishonest calls with a script they follow full of falsehoods. My favorite was when one guy told me he was licensed in 51 states...I must have missed when we added another state! read more

Mortgage pros were completely professional. Andrew was by far one of the nicest people that I've ever dealt with at any business. He just made the whole process very seamless. He was so polite and respectful. I will recommend this place to my mother if she were still alive when I'm ready to buy again I'll definitely go to MORTGAGE Bros, best service great quality and they are very reasonable with their rates. Thank you Mortgage process for being so wonderful! read more

Tyler VanDenBrouck completed my refinancing May 2024, but has continue to assist me with any questions. I was pleasantly surprised when Tyler promptly responded after 8pm to answer my question that profitted him nothing. That is family and I will be continuing my loan options with Tyler and his team in 6 months. Extraordinary service. Thank you. read more

I wanted to take a moment to throw a 'shout-out' to Caleb Patterson. We just completed our 2nd refi with him. Caleb did a great job working with me, he was able to keep the process relatively easy with very little input needed from me! He also was able to deal with my property taxes that were in the rears. I look forward to working with Caleb again as interest rates continue to dip. Caleb goes above and beyond the needs of the average mortgage as he does take care of this Veteran... Thanks Caleb read more

After over 3 months time and promised all kinds of things, also taking over $600 and not reimbursed one penny. 2 people named Remy and Milan very unprofessional people. Could not communicate with their customers let them know what was going on. Just very very disappointed in this company and these 2 individuals. read more

Do not do anything business wise with this company.They are full of nothing but con artists from the receptionist to the actual mortgage guys.I was told if I put up the money for the appraisal I would get the money back 550 dollars..Lies.They almost guaranteed my appraisal would go through.I didn't and they get my money. Bad business..Do not do anything with this company read more

Do not, I repeat DO NOT, use this company if you are a veteran. We were told repeatedly (and we have it in writing) the the VA funding fee would NOT be charged since my husband is 100% disabled. However they put in MY certificate of eligibility instead of his and REFUSE to help resolve their mistake. Still today, months later, we are out 12,000!!! Once your loan closes DO NOT expect them to EVER take your calls again, you are "completed" in their eyes and they have NO desire to assist you again. The owner of the company was FAR more concerned with my negative review than helping us. They even rolled my deceased fathers credit card debt into MY loan and I had to get that resolved ON MY OWN. DO NOT USE ANYONE FROM THIS COMPANY FOR A VA LOAN!!!!! read more

I would give 0 stars if I could! They call ALL day and night. Every 2 minutes. Almost 100 calls. All of them are from different phone numbers, that say they are taking my number off of their list and they continue to call and ask for the wrong person. I tried to leave a fb review and they blocked me. They are awful, rude and disgusting. DON'T DO BUSINESS WITH THEM! They called me non-stop in July asking for a different person. read more

They got the job done and made it right for me. Thanks, Julian. I was really impressed by your professionalism, hard work, and resourcefulness. read more

This company has been spamming my phone. They scramble the area codes where they are coming from. They start calling as early as 7 a.m. I have blocked their numbers and asked to be removed from their call lists. They call 20 + times per day, I don't know how to get them to stop calling my number. read more

I just closed on a refinance Patrick H was our mortgage broker. he did an outstanding job and very professional and polite! He answered all my questions and calls even when at times I was unsure about the whole process! Thank u Patrick! we will definitely be returning in the future read more

Alan Yousif is a good real estate broker he done excellent for me. Get my money back use the old appraisal that was just last year appraisal. He got my interest rate lowered from 6.5 down to 5.9 got my escrow speak got my taxes fixed and get my money back in my pocket how much better can a real estate broker be, I gave him all the praise glory. Need make sure you keep this man around I will be used to him again and telling other people about him he is great. read more

I received a cold call from MortagePros. The person who called me refused to tell me their full name or the name of the person who gave them my information referring to them only as "George". I asked what was George's last name. He refused to tell me. This guy knew my full name, phone number and address and he refused to even tell me his full name. Totally shady. I would stay away from any company that had employees who refuse to identify themselves. read more

Using unprofessional tactics. Request of transfer of information after they were told no!

It was stressful buying my house, among everything. the realtor had pushed me into using her lender. I didn't like the interest or fees or the 100 phone calls. I ended up on the phone with Christopher R from Mortgage pros. Once I explained my plan, He explained the whole process to me in a way I understood. I found him extremely knowledgeable. A big Thank you from my family to yours read more