Premia made my first time buying a home and relocating to a different state so easy. My mortgage…read moreconsultant Scott Jansen, kept me informed every step of the way. I felt like he listened and acted on my best interest by presenting solutions that fit my needs. My Loan specialist Isaac Nye, ensured that process went smoothly till closing. Which only took 13 days! We love our new home and we have gained a network of people we trust to send friend and family to.

Jansen and Jon are pretty patient to us. They provide not only the low rate but very detail and…read moreclear roadmap and itemlize everything that we will need to finish the application. They are also very responsible to do active tracking to make us on the right track and meet the timeline. We are very happy to work with them and get things done efficiently.

Melaine is very professional and work with me nearly a year to refinance my VA loan. Very thankful…read morefor her assistance throughout this process.

This is a company that depends on high pressure & dishonest sales people. When Sam Pokorney told me…read morethat he was going to door dash me bottled water to use for my well test, I knew something was not right. That was one red flag. When I saw that they wanted almost $31,000 in closing costs & had the rate as adjustable to go up to 10% that was another red flag. When someone you don't know says "trust me" we won't let that happen & then you get a docusign with that exact same thing on it you know they cannot be trusted. Sam even told me that he did not know the lender sent that out. The final piece being when I tell them I do not want to proceed I get very unprofessional text messages from him. This is not an organization anyone should do business with & I will be contacting the BBB about them.

OCTOBER 2025 I closed on my Refi using them about two weeks…read more It was a very painful 9 week process. In all honesty I had no intention of releasing a review until I was done with IRRL. this entire process has been exceeding challenging and disappointing. The communication has been dismal. I had to repeated ask for information to never get the information that i requested. I was lied to multiple time and every time they messed up on the process which cost me on the amount i was going to receive they always justified it was out of their control. it started with 44k cash in hand at the beginning. then they made a mistake and it dropped to 37k. then dropped again to 34k and then dropped again to 31k. what truly upset me was at the day of closing when they robbed me 3 grand. my cash in hand was to be 34k. i get a update hours before close that it was actually 31k. which i should have had just told them to piss off at that point but i really was broken down by them and my wife asked me to just close on it and move on. the 3k i was told was out of their control and was based off of the mortgage company. to find out they bought my mortgage to sell it to another company. so they could have done the 34k but decide to screw me over. even after the closing. i have asked for some information and still have not heard anything from them. I am terrified to see how this IRRL goes in six months. that is if i can actually get in touch with them to get it done. or if i don't lose it due to something that was out of their control. As things stand i would never recommend them to anyone and i actually used them. sad. ***** FEBRUARY 2026 The mortgage company they gave me just increased my mortgage payment 350$. Awaiting a call back from a supervisor from the mortgage company as to why. but if i miss or late a payment I lose the capability to get the IRRL so i am not surprised. reached out to eMortgage Contact. no answer. SHOCKER. *****APRIL 2026 They keep calling me about the IRRL even though i told them i will never use them for anything and they keep calling and harassing me on it. i am literally taking it to my local bank and not saving as much as i could but at least I trust my bank.

I worked with a loan officer named Donavan Best and had a very frustrating experience…read more I asked if I could review the loan numbers again from the e-doc so I could better understand everything. He told me he had already sent me a picture, but it only showed a few numbers and not the full breakdown. I asked if he could send the full details again, and instead of helping, he questioned why I needed to see them and responded with an attitude. When I said never mind if he didn't want to provide it, he replied, "good, have a good day." I was simply trying to review the numbers for a major financial decision. I would recommend that anyone working with this company make sure they are able to review all documentation clearly before moving forward. Who refuses to give somebody the numbers that they're asking for and then gets mad that I'm asking for the numbers again and questioning me for it and then when I get mad about it he just gets more cockier and more rude. And then tells me he doesn't have to explain anything to me yeah he does I gave him all my credit information he ran my credit and he told me that he works for me so you don't treat somebody like that and yeah I was cursing because he shouldn't be treating me like that. I don't know how your company ever does any business with someone like that but then again with the one star on the Better Business Bureau I could see why.

this place was very unhelpful and unprofessional, Rami, Randy, and Mark and Ryan. We're all trying…read moreto get my information and scam me out of my mortgage.

From the owner: Conventional, FHA, VA loans. No Income Loans. Commerical loans. read more

Amazing customer service and mortgage company! They were so quick with their response and service!…read moreNothing but good things to say!!!

Easy closing. Helpful service Everything went well with no…read moreproblems. Easy to work with........,......,,............... _------------------------------------------

Rocky and Brian at the Waterford Mi branch, along with Scott and Rachel at the Milford Mi branch,…read morewere exceptional at helping with a fraud case which I had no idea how to handle. Their communication and advice was spot on and 24hrs later, my accounts are taken care of with no issues. Thank you so much!

I've been working with the Rushville, IN location, they have been very helpful in dealing with…read moreTrust and Estate of my parents. Calls are answered or promptly returned. Staff is kind and personable. I'm very grateful for their service!

I have refinanced my mortgage from Citi Mortgage to Hall Financial. I have gone through the…read moreprocess of refinancing several times. I can say that this was by far the easiest, prompt, and user friendly that i have ever had. Props to Hall Financial and their team. I look forward now to see how their ongoing customer support is, but if it is like what i've experienced - I look forward to working with them. I would recommend without hesitation.

You can start by training your staff correctly. My loan officer didn't do his job. Jason Wagner…read moreaka Hall was made aware of my mistreatment of my refi. Nobody followed through with theblances. My creditors are being sent the wrong amount bc they didn't do their job to go over numbers. My advice. Stay away from Hall Financial. The BBB complaint is next.

This group called me, gave alot of "fluff" and I fell for it. Long story short, I have the income…read moreand all the nuts and bolts to make a refinance pretty easy. The appraisal company they use, awful. They will appraise at a loss .. even with receipts of repairs and such. Go anywhere else but here, and don't fall for the nonsense.

We are currently refinancing our mortgage through a different lender. Due to this we get a lot of…read morecalls from other lenders as well. Most are respectful and no longer call. Blue Whale decided to call my work, recognize it was in deed my place of employment and then decided to text the number so that my whole work and employer knew my personal business. I called to talk to a manager and he was very dismissive and did not care about my privacy concerns, proceeded to talk over me then hung up on me. Not a professional company. They saw our credit was pulled by our lender and they jumped on board. Based on the conversation and lack of concern for my privacy and the way "management" treated me. I would never do business with them nor would I hire someone who treated a "potential customer" the way they did. I was unable to get his name as he never gave it to me and hung up. Good job Blue Whale Lending!

I had a very poor experience with AFEX Lending, specifically dealing with Chris Younan. The…read morecustomer service was extremely disappointing. I was given clear expectations about what would be done for my refinance loan, but those promises were not followed through. Communication was inconsistent, and when I needed updates or clarification, it felt like I was getting the runaround. What Chris said he was going to do simply did not happen, and there was no accountability or effort to make things right. Refinancing is a serious financial decision, and I trusted AFEX Lending to handle it professionally. Unfortunately, that trust was misplaced. I would not recommend this company if you value honesty, follow-through, and reliable customer service.

At the beginning it felt like a scam and I was seriously worried and felt like everything was about…read moreto fall apart but then Javier reassured me and completely turned things around. His dedication, confidence, and genuine care made all the difference when I needed it most. He didn't just help he fought the underwriters to make sure I was taken care of, and it honestly felt like he pulled me back from the edge of a financial nightmare. Absolute lifesaver. If you need to do a refinance work with Javier.

Ken Mascia is the best. He worked hard to get me the best rate available and is a pleasure to do…read morebusiness with. Highly recommend working with Ken.