Mortensen roofers were efficient and respectful. They showed up on time and finished their work quickly. The work was high quality and helped us install exhaust fans in our bathrooms. The price was fair and didn't break the bank. read more

A few years after my husband died, I finally hit a wall when I saw a puddle of water by the front door and realized the roof was leaking all the way through into the house. I started calling roofing companies and no one would come out because they said it's not safe to walk on tile in the rain, I didn't know what to do and then I remember when I was a kid I knew a family that owned a roofing company and sure enough they were still there! I explained to John what was going on and he very calmly said don't worry I'll send someone out right away, he'll do a quick patch job and then when it stops raining, we'll come out to go over your entire roof and see what's needed. They did just that, and when they came back to do repairs and replace cracked tiles they were very thorough and gave a great price. I will never forget that they were the only ones who would come out when I needed them most! read more

Response to Mortensen Roofing - Again ... BE VERY WARY ABOUT USING THIS COMPANY: When the City Bldg. Department was contacted, to speak with the inspector about the passing of what we consider material defects in this roofing job, imagine the SHOCK when we were informed that a roofing permit was not even filed with the City. So in addition to all of the other warnings about using this company, BE AWARE that they charge you licensed-contractor rates/prices, but do not afford you the protections (as required by law) of a roof inspection upon completion. Not only did we not get a roof inspection, which would have been flagged as issues by the City and they would have then been fixed back when the job was completed, but there is also nothing on record to prove that we have an upgraded roof (for insurance purposes, for resale, etc. - if needed). In direct response to John's comments: Discussing the past-issues re gutter maintenance and wood-rot as the customer's fault totally avoids ownership by this company of the current roofing material defects and the fact that an experienced company should have bid the job better. Afterall, the customer clearly knew there were major issues, as there was a complete walk-around done with the company owner before the bid was presented. Many major problem areas were pointed out and discussed in detail at that time, so they could be thoughtfully considered in the roofing proposal (or so we thought they would be)...some places the sky could be seen through the overhang - a LOT of wood rot was already recognized by this customer. An experienced roofing company would take the time to properly bid the job at the outset. We were handed an increase of 26% over the original bit, once the roof was removed, when we were at our most vulnerable state to negotiate (during the middle of the winter weather) -- we are not talking a small under-bidding here, for an experienced roofing company! And the other major issue this company is not taking ownership of (regardless how long ago the roof was done - after all, this is 30-year roofing job) is the quality of workmanship (or lack of). Perhaps there was a misunderstanding re worker's promotion; but that does not negate poor workmanship. It actually makes it a worse issue that (1) someone was promoted to work unsupervised, who performs poorly and (2) this worker is well aware they can leave material defects and it will be accepted or never reviewed by the owner or a building inspector, because no inspection will take place, and they obviously are very comfortable finishing a job w/material defects, w/out inspection/care/follow-up or repercussions by the owner. (By the way, I was also assured by the owner that even though they would not be the person actually working on the roof, they would fully inspect the job upon completed before they signed off on it for payment. Well... either (1) they did not inspect it or (2) they didn't care.) Addressing the 4.5 year delay in warning others of this company: One of the critical areas that was pointed out during the walk-around and discussed in great detail with the owner was in a doorway overhang area that was completely rotted out, because the prior roofer did not address the shingle overhang correctly. I was very emphatic about the need to correct this problem at the time of walk-around, so it didn't rot out again and leave a lake to walk through in the doorway area. I was assured that this would be fixed and would not be an issue with the new roof. THIS HAS NOT BEEN FIXED. I didn't have opportunity to check it out for the 1st few years (due to a multi-year drought and no need to use that doorway during the scant rains we had). It wasn't until this past winter, when we finally had some big down-pourings that I noticed a lake of water outside that doorway area. So I climbed up in the middle of the rain storm, thinking the gutters were clogged (after I had just had them cleaned out). It was then I realized the gutters were not clogged and the water pouring down was not overflow from the gutters; but was in fact the exact same problem I had before -- NOTHING had been changed/fixed. The water is still not making it down to the gutter; rather, is running down between the facia boards BEHIND the gutters -- just as it did before. I was so SHOCKED to see this, infuriated that after specific discussion and the added fees to get this roof on that one of the big issues was still not fixed. We had already looked past the other material defects for 4 years - told ourselves to just put that in the past; but this one item changed all that. We're again insulted by this company who treated us so carelessly as customers. 4.5 years regardless, it is still a problem and will be until another roofing company fixes it. We were not respected as customers and were taken advantage of -- it is important to share these isssues with others, to warn others about using this company. read more

John Mortensen was recommended by a neighbor and now I can't recommend him enough. Our adventure started when our insurance carrier sent a present, requesting that we reroof our home or lose our homeowners policy. As if that wasn't enough, they required the process to be completed in a quick 60-days. John and Humberto were great to work with. From start to finish, they were communicative, able to work within our tight timeline, and come in on budget. They also did an amazing job as our roof survived the bomb cyclone of 2021 with ease. As an add on to the project, we wanted to open up a portion of the overhanging eve to let light into one of our rooms, Humberto spent the time to understand what we wanted and did an amazing job livening up our home office. A great, local team that I would not hesitate calling in the future. read more

Have worked with them for at least 35 years! They are the best. Honest, reliable, best workmanship. We first used them for roof repairs when our house was new and since then had a new tile roof installed and new gutters. Also had sun tunnels installed. Everything has been fantastic. Very fair prices too. read more

I was referred to John for a relatively small job as we needed a handful of broken roof tiles replaced and two downspout drains extended to direct water run off. John was very responsive and quoted the job quickly as well as the repair being scheduled efficiently. The work was performed on time and done at a fair price. Great experience overall. read more

This company has been around for a long time .I asked they come out and take a look at my rental house to ensure everything is OK before the winter rain and they gave me an honest assessment and told me I have a few more years on the roof before replacement. They did this for no charge. I appreciate the time they took out of their day to do this. read more

The recent, heavy rains exposed a leak in our roof above the living room. John Mortensen scheduled our repair quickly. He showed up promptly, and quickly identified the likely culprit: a set of lag bolts holding down our chimney cap that were not sealed at all. Since it was too wet up there for the sealant to adhere and he correctly recognized me as someone who is pretty handy, he recommended the type of sealant to use, (he said an exterior silicone sealant or Sika Flex were both good options), and gave me instructions on how to walk on the roof without cracking its lightweight concrete tiles so I could make the repair myself. Since he didn't charge me for his visit, I want to thank him here for his kindness, thoughtfulness, and insight. read more

From the estimate forward, I found working with the owner, John Mortensen, to be easy and professional. His bid was clearly the best I received. His crew, especially the supervisor, Humberto were skilled, professional, friendly, and helpful. Humberto's entire attitude was "we will make it right". The crew thoroughly cleaned the premises at the end of each day. The roof looks great, and the repair work they had to do (replacing a 35 year old roof) was done quickly and, again, professionally. I'm not prone to writing glowing reviews, but I was, quite frankly, thoroughly impressed. Roof replacement is a huge undertaking and intimidating for the owner. I'm quite comfortable recommending John for your roof project. I know this reads too good to be true, but, I assure you, it is true. It hasn't rained, yet, so I can't attest to leak prevention, but I'm confident if there is a problem "we will make it right" will be the response read more

I used Mortensen roofing last year for a small roof repair on my garage. John was on time and professional and completed the job within his quote. I am very happy with the excellent work and recommended him to my neighbor who saw the work being done. Highly recommend. read more

John and his team are great. I have used them to fix leaks in our roof as well as install a new roof and gutters on an addition. I will continue to use his services and refer him to family and friends. read more

John Mortensen is the best!!! He is so kind, and he goes out of his way to make sure that people are taken care of. Today he had his employees come over and install gutters on our home that needed them desperately. He was so considerate, thoughtful and they did an excellent job. Just in time for the first rain of the summer! The timing was perfect! John has over 30+ years of experience in his business, and he is reliable, dependable, reasonable and he's very tall so he can reach any roof. I highly recommend him! read more

My home needed a new roof. I called several roofing companies for bids. Not only was I looking for a good price, but because of the expense of putting on a new roof, it was important to trust the company I selected to do a good job. Without a doubt, I found everything I was looking for with Mortensen Roofing. Although today Composition Shingle is the more common roofing material, John (owner) and his team installed a wood shake roof on my home. THEY DID A FABULOUS JOB AND EXCEEDED EXPECTATIONS!! So if you are searching for an honest, hard working roofer. Give John Mortensen a call. read more

John Mortensen came highly recommended by a realtor friend of mine who I called and desperately needed a recommendation to have my roof looked at. I am so thankful that John was the one I called. He is an honest professional , so caring and sincere and the best. The flat roof on my family room had a constant problem of "pooling water" and just needed a different design that would allow the rain water to drain out into the gutters. John explained what he was going to do, showed me pictures of before and after. He is so considerate, something rare in the business So if your roof or gutters are leaking, Call "John Mortensen" Maureen B read more

I contacted John Mortensen for a quote on a small roofing leak that ran down one of the corners of the inside of my living room wall. I say small leak because the only thing that lead me to believe that there was a leak was because the paint in that corner only started to peel. He came out on 11-19-2010 to take a look at my roof and then he had me climb up to the roof so that he could show me his findings. He lifted a roofing tile and examined the felt paper underneath and stated that it looked like it needed to be replaced and then proceeded to prove his point by poking a hole in the felt paper with his finger. 1st mistake! He also pointed out that a longer valley flashing should have been installed because the water may drip under the roofing tile. He then went back to his truck to get a roofing shingle and lodge it under the valley flashing so that the water would fall onto the tile. 2nd Mistake ! So let me explain what happend with his mistakes: 1st Mistake - poking a hole in the felt paper: When it rained there was about 4inches of rain that was coming from the window and sheetrock. 2nd Mistake lodging the roofing shingle under the valley flashing: He made the water seep backwards behind the roofing tile and then water fell right onto the felt paper that he made a hole on I emailed, text messaged, and called him and asking him to come and correct his mistake to stop the leaking and he never got back to me until the following day and all he replied with was, "I am working on your quote." As you can imagine I was quite upset at this point because he caused so much damage that I doubt he is even going to acknowledge. I do have pictures if any of you are interested in seeing them. Think twice before calling this guy. read more

Mortensen's did a great job on our new roof. They responded quickly with a quote, and scheduling the install. They converted from shake to composite with 2 sun tunnels. They were efficient and clean and priced a little below others. We are very pleased with their work. read more

Contacted "J" about a month ago to get a quote. Quick call-back, prompt responses via email, timely production of rate quote, very professional & knowledgeable in my opinion. Although we haven't yet decided which company we will ultimately go with, he made a great first impression.... (will update) read more

The owner John, showed up on time a couple weeks back and gave a bid with a good explanation of what the problem was. He did as the poor review said go up on the roof and showed me deteriorated paper but mainly focused on the valley flashing which was inadequate to handle the flow when the rain was heavy. He submitted a a good bid. When I asked him to show proof of insurance it was dropped off the next day. I was not here when the work was done but the neighbor said he up there better than 3 hours. The total was $695 and it did not leak a bit when it poured the next day. We can now fold our carper back and move the furniture where it belongs! I wouldn't hesitate to refer him. This was the third contractor to try to deal with this problem. I think we got it this time! Dave read more

I had an excellent experience using Mortensen Roofing and would highly recommend this company. My situation was unique in that it was not a straight forward roof replacement. A large part of the roof was fine, however I had several problem areas including a leak that needed to be addressed. When I contacted other roofers the input ranged from two extremes. Some just took the easy way out and recommended replacing the whole roof. Others came up with shortcut ideas that wouldn't solve the problems over the long-term. I chose Mortensen Roofing based on the solutions proposed by the owner John Mortensen. The work was completed this summer, and now in January after several heavy rains I can report that all of the repairs have fixed the problems and the roof is performing better than ever. The crew that did the work was outstanding and they put in the extra effort to get things done right. What I particularly appreciated about hiring this company was the excellent judgment and guidance provided by John Mortensen. He clearly has a great deal of experience, and also has the ability to make good balanced decisions. I feel fortunate to have found this company, will use them again in the future, and I recommend them to others. read more

Mortenson Roofing is a great company! Last year we had a repair done.The quote was reasonable and our leak problem disappeared. This year we called them again and John, the owner was honest enough to tell us it was merely a clogged gutter. Not everyone would be so honest. When you can't go to the top of your roof yourself, call Mortenson Roofers. You don't have to worry about their honesty or integrity. read more

Very fast and polite. Pricing is reasonable and work is done immediately. Willing to take on small repairs without charging a steep price for a small job or putting you off for bigger jobs. I am very satisfied and would recommend to everyone! read more

I would highly recommend Mortensen's Roofing. It has been one of the most pain free large work projects that I've encountered and that has been plenty! The crew was extremely well trained, pleasant to deal with, and left the premises spotless everyday. I am extremely happy with the quality of the finished project and overall experience. read more

John is an honest professional with a lot of experience. I was told I needed repairs on my roof during an inspection, I called Mortensen and John showed up the next day, at a time of my choosing. He checked my roof and found no damage whatsoever. In fact he showed me my roof is still in great shape. If you need someone with real knowledge and experience, call Mortensen. read more