In celebrating 5 years as residents of San Luis Obispo County we feel obliged to share this review about our experiences with local merchants and service providers.
Since beginning our transition from the east coast we have of course sought support from countless businesses in/around the area. However, this review focuses primarily on [new] construction and home improvement companies and their associated suppliers.
We can say with confidence that the number of our experiences compare and likely surpass the average new resident to SLO--particularly the new construction homebuyer. Moreover, we have virtually encountered the full spectrum of service, i.e., excellent to utterly pathetic, in terms of customer service (including administrative support and overall customer relationship management), product quality, on time delivery, etc. And, although several meet our "average" and a few "above-average" standards, still, regrettably, far too many below.
That said, without hesitation we can say that Morro Bay Cabinets, a family-owned and operated business, is far and away superior to any other product and service provider we have encountered in SLO County, in any category for that matter--"head and shoulders" above the competition!
From the moment I walked into the MB Cabinets showroom until the very last cabinet was installed in our home, this was the most gratifying of any experience during the past 5 years of our transition and relocation.
I was met by the owner, Steve Gordon, who graciously welcomed me to the establishment, initially spending a couple hours explaining cabinetry generally but more importantly MB's special attention to quality and construction (including a tour of the adjoining manufacturing facility). We then spent considerable time the next day selecting just the right cabinets, including raw materials, style, color, etc., and over the next several days computer-aided design (CAD) modeling so that we could see precisely how the cabinets would fit and look in our kitchen.
Note: Kudos to "Al", who has reportedly been with the company since inception, for an outstanding job measuring our kitchen for the new cabinetry.
Over the next several weeks while cabinets were being constructed Steve constantly shared status updates and solicited our concerns and feedback (including being extremely generous in accepting and replying to "no-kidding" voluminous email and text messages from me). Then, inviting us to the workshop to approve the cabinets prior to applying the finish.
Finally, installation was smooth, with cabinets fitting flawlessly. Not to mention an outstanding onsite installation team, supported at all times by Steve and a host of family and other staff located at the company some 45 miles away.
So, we actually have an ulterior motive in presenting this 5-year review: To be sure, MB Cabinets has set the standard for construction and home improvement contractors, as well as other merchants in SLO County and elsewhere for that matter--and the bar is set extremely high.
However, to be clear, we hope to elicit some changes in SLO County--from the local "mom and pop" diner and/or hardware store to the finest restaurants along the Pacific Coast Highway to the purported most prestigious new home builder.
MB Cabinets did not do anything difficult or complicated, nor impracticable/impossible, or anything of the kind. All that the company has done is to build and maintain a reputable business providing quality customer service, i.e., honesty and integrity, product and service value, fair and reasonable pricing, on time delivery and installation, and exceptional management and administration.
The type of business that any consumer would be eager to patronize and proud to recommend to family and friends.
Honesty and integrity, fairness, and reasonableness...easy, simple, practicable, and possible for any merchant in SLO and elsewhere, regardless as to size and product or service to achieve.
And, best of all, it does not cost anything!
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