Would give less stars if possible. Bought a brand new enclosed trailer for $12k and one would think…read morefor that type of money the lights would work. After four months of replacing fuses I decided to track down the problem. Discovered that because they park trailer in the weeds they call a lot mice had made a nest in the frame and chewed the entire wire loom. Went back to see what if anything they could do, and they admitted they get mice in the trailers all the time and suggested a place to go buy the loom. I would have thought the 12 grand was enough to include good wiring but I was wrong. Will never buy a single thing from them ever again. Avoid avoid avoid!

We were in the market for a new trailer and drove an hour to see the trailers they had listed on…read morethe internet. We went and the salesperson showed us the available trailers and printed out the info sheets. We went and looked at the trailers and picked one out to purchase. Upon inquiring about the spare tire the have the tires, mounts and bolts but no nuts? This should have been red flag one. The second is when they couldn't find the title....well it has a deposit but didn't have a deposit? There is a sign when you come in that says no deposit means no promises. Well there was never a deposit put down but they wouldn't sell it as the "guy is coming back later to pick it up". Upon asking to speak to the owner I was directed to a gentlemen who then was not the owner and the older gentlemen was. This was the point when we decided to take our business elsewhere.

I just purchased the parts to do a 3 axle trailer brake job, I got most of the Parts from R&P and…read morenext time will get all. Mostly went without a problem but when a problem happened It has been a long time since I can say it was handled as well as this company handled it, Josh and Amy were so quick to correct UPS screw up and got me the right and missing parts very fast and no hassle about who was to blame, I had the problems in just a couple days. From Now on R&P will be who I recommend and tell all my friends and business relations about !!!!! THANKS THANKS THANKS !!!!!!

This has got to be the worst experience I've ever had in ordering parts for anything…read more I was ignored for multiple days in a row. I finally got a rep over the phone and they still had to call me back. We spent 20 minutes confirming parts and they even texted me pictures of the parts to confirm it was the right ones then they send the completely wrong ones! I made so damn sure by sending them the part numbers and all and their parts rep Dawn confirmed that's what would arrive and it still didn't! Like how are you that bad at your job. Man I would use ANY other trailer parts company before using R&P ever again.

If you are looking for a trailer, this is the place to go or to get yours worked on. They go above…read moreand beyond. We have purchased a trailer from there and have had them work on our enclosed trailer. GREAT people!

HIGHLY recommend buying a trailer from Midway Trailer Sales & Service. Bought a new H+H Aluminum…read more18' utility trailer from them in Ottawa Illinois. Luke and Melissa were absolutely amazing to deal with. Couldn't be more pleased with my purchase. Did everything over phone and by the time I got there just sign, hookup and your on your way. Amazing experience. Thanks alot for going above and beyond Luke and Melissa.

I came in 2 years ago and got a fantastic deal on a 5X6 Trailer from Cargo Mate, and have been…read moreusing it ever since no problems no rust. Fast forward to 4 Months ago: I called Rich (manager), and informed him that we are growing and needed a bigger trailer and soon, we would need more. He was happy for me, and loves to see business grow. He is extremely nice, great salesman but it's important for customers to know what ACTUALLY happens AFTER you make your purchase. We purchased a 6X12 trailer which I assumed to be another Cargo Mate, but AFTER doing all the paperwork I was informed it was not in fact a Cargo Mate but a Commander. Big Tex Trailer World recently got bought out and started manufacturing lower end trailers according to Rich, THATS why I was getting such a "good deal." Within the first 5 minutes of driving off with the trailer I experienced a wheel hub wobble and flickering lights. When I brought it back, they gave me the runaround and told me "That's what it's supposed to do." After going back and forth and going to a different trailer place, they told me the wheel hub was in fact bent. It only took 3 hours of arguing until he "warrantied" out the hub-something I shouldn't have even had an issue with given that before signing I was told I have a no hassle "bumper to bumper" warranty coverage. Awesome, I got it replaced. 2 months later my leaf springs completely snap with the trailer not even close to hauling full capacity. I called them 3 times-all 3 times I got the same response: "I'll have to look up the warranty information and I will call you back." Still haven't heard back. I wish this company all the luck-they are extremely nice to your face and are really good at convincing you you're getting a good deal-but BEWARE. This Commander rust bucket won't even sell for half the value of what I paid-a 2019 should not be in this terrible of condition compared to my Cargo Mate. Good luck keeping customers with this type of quality.

Was looking for a particular trailer at the start of the landscape season that was practically…read morenon-existent with surrounding trailer manufacturers and retailers. Other companies I contacted simply told me they could not obtain the trailer nor did they have any information as to when they might be available. Big Tex in Homer Glen went out of their way to contact manufacturers individually, comparable trailer brand reps and other resources within their network to set me up with the best fit for my specs. I appreciate the customer service and effort put in by these guys and was refreshed to deal with a company that cared as much as I did about ending up with the right product. Thank you !

Called in to JD's Auto week of getting my hitch installed, talked with a very nice lady on the…read morephone named Brenda which she helped and answered all the questions and concerns I had that I appreciated very much! I got a Class 3 hitch installed on a Buick encore, I had a bike rack already built and ready to put to the test, which I drove about 60miles to see how sturdy it is without any load on it. No problems at all and am very happy with my purchase from JD's just because how professional and courteous they were! Will definitely recommend to anyone in the future!

Outstanding in their honesty, transparency and knowledge. They listened (rare today), made…read moresuggestions, asked questions and got to work to make the metal carrier I have for a medical scooter secure on my 4' x 4' trailer. This is an "old school" operation where they do what they say and know what they are doing. I learned so much about safety and was amazed at the superior work they do. Don't go anywhere else. They are straight west of St Charles IL on Rt 64, in Maple Park. They do a lot of work with the horse loving community.

These guys are the best!! Honest shop that knows everything there is about trailers. These guys…read morehelped me with 4 different trailers over a period of years and never disappoint. Look no further for an honest guy!!

My husband brought our boat there because our trailer was broken, super fair price, quick turn…read morearound and towing our boat better than ever! Thankful we came across the place! Highly recommend! Thanks a lot Jason!

Excellent customer service took there time customizing my trailer. I would highly recommend doing…read morebusiness with them again!

From the owner: Products: Trailers…read more Services: Custom Lighting, Custom Trailers, Manufacturer New Trailers, Rebuild Trailers, Trailer Repairs. Location Facts; North of the Ownes Glass Plant.

Awesome service, "JR" was very informative, he knows his…read morecontainers and trailers They even did some custom work on our container, Fast and fabulous work. We got a very good price They do what they say ! Thank you, see you next time

I was able to locate a great trailer for our companies needs at an incredible price. The trailer…read morewas run through and delivered directly to us. I will definitely be going back for future needs. They had a rapid response, great deals, outgoing staff and very professional to deal with overall. This is located in somewhat of an industrial district, but is easy to access (just a long drive off the highway). Best deal when we called Several Competitors.

I went there with some issues that I need to take care of and a young man named Grant assist me and…read morehe was great. He was very patient and explain things to me and we got the job taken care of. I definitely would go back and I would definitely recommend AutoZone.

I have had nothing but amazing! Experiences every. time. I've went in here. The staff is…read moreexperienced, knowledgeable, and helpful! as soon as I walk through the door I'm being helped, so I'm in and out as fast as I can swipe my card lol.