When their service works... it works well. When it doesn't you're out in the cold. I've replaced every wire and even my own internal router to placate the "Oh it isn't us" attitude I've gotten from Morris. I've replaced their modem I pay rent on and had house calls multiple times. I've tried to point out issues of packet loss, and even showed them 20% loss between two of their devices 14.|-- host-24-246-128-33.com.morrisbb.com 20.0% 10 125.0 124.9 124.8 125.0 0.0 15.|-- host-24-246-128-10.com.morrisbb.com 0.0% 10 124.7 124.6 124.5 124.7 0.0 ... but to no avail. Of course normally their service takes a hit at night when everyone is actually using the service from home, to which if you call you find out "we have no technicians till 8am". You have no network admin on duty? Seriously? As I said, when it works, it is fast. When it doesn't due to their hardware constantly taking hits from southern electrical storms, poor configuration/redundancy, or just a port needing reset... you have to wait till someone is in, make it through their multiple layers of 'have you turned it off and on again' phone monitors, and then hope... HOPE... they believe that your 25+ years as an IT professional opinion might mean something. I cannot say I'd recommend them, however there are so few options out there you'll end up here anyway... just preaching to the choir like the rest of us. read more

We had to swap out two cable boxes. The shop is clean. We were greeted immediately. We weren't bombarded with questions about what was wrong, when did it begin, etc. and that was refreshing. Thanks to technology all equipment involved was scanned and registered, we were given our new devices and sent on our way in a matter of minutes. And yes, the problem was actually the cable boxes so we now have fully functioning tv service. The 4-star rating is simply because the entire process was totally business so not much personal interaction or opportunity for in depth assessment. read more

Morris Broadband - Store front - Internet Service Providers Near Me - Hendersonville, North Carolina

Run away as fast as you can! Called prior to purchasing the new home and was told absolutely can provide service - set up a date, drove eight hours to make the appointment, no-show said they'll be there the next day the next day the next day fast forward 5 total days of waiting and being told yes someone is coming today... now being told they can't service the area at all. Beyond fraudulent. Lost work, frustrated, and now back to square one because they were not honest upfront read more

High prices and slow internet, i pay for 300megs and get like 5 to 20, i have called so many times and they will not send no help. Had a lady hang up on me yesterday and im so sick of they're bad costumer service looking for different internet and so is my family and friends we are all filling the same way about how sorry Morris broadband in hendersonville is. read more

Morris Broadband - I pay for 300megs and this is what i get and no one will help - Internet Service Providers Near Me - Hendersonville, North Carolina

WE have li ed in several.states and had several cable/internet providers. Morris Broadband is the worst we have have ever experienced. We have experienced several ca led and internet outages. All take several days for them to send a technician to address. We also need to specifically ask for a refund for services not rendered, even when their technician come.tonour house and identify an issue. We are currently working Monday 17 of an issue, with two technician visits and no resolve. Worst provider ever! read more

If I could leave zero stars I would. This company is garbage from service all the way to customer service. Optimum bought our local internet company, When they bought them out they sent a letter stating we would get the same great service. We have a large household and during Covid we paid for the maximum plan which was 1GB. Once optimum took over we were constantly lagging, getting booted offline. Every time I would call they would tell me everything was fine. I would argue it wasn't and they would send a tech out, and every time there was something wrong with it. The first tech was extremely rude and condescending. Every time he would ask a question and I gave an answer she would either scoff or roll his eyes clearly indicating I was wasting his time. He tried to blame my wifi router and explained I would not be getting 1MB through wifi. I explained I knew that and was irritated that I was getting 75 mbps download and 8 mbps upload speeds while hardwired to the modem and not through wifi. I explained I was continually getting kicked off my game console and then he said you'll never get those speeds on a console. I told home that was not true and I was not an idiot and then he corrected himself and said well unless you have a PS5 to which I responded I had a PS5. Then he corrected himself and said you should not have any issues. He then corrected himself and said yeah you should not be having any problems. He ended up having to switch out the cable on the outside of the house and install a new access point in the house. My service was great for about a month and then at 9:30 pm on the dot every single night I kept lagging and getting kicked offline. This wasn't even peak hours so it was clear they were throttling my service. Every time I would call and complain about it, my service would run perfectly for the rest of the month and then the same thing would happen again. After my fifth call, they sent another tech and they ended up replacing the modem. Nothing changed and it's clear they replaced it trying to cover up that they were purposely throttling the internet because the issue continued. Fast forward to me disconnecting the service. I called to have the service disconnected on June 8th and when I called the representative explained that I would be receiving a prorated refund for the service I did not use since it was 3 days into a new billing cycle. I reiterated that question 3 times to ensure that I had not misunderstood him. The following month they auto-drafted my account so I called to ask why and they said that was their policy. The woman was extremely rude and dismissive and completely gaslight me and told me that none of their representatives would have told me that because they have a script to read. This really upset me because she inferred that I was lying. I asked to speak to a supervisor because I did not appreciate how I was being treated since I have literally given this company thousands of dollars over a 4 year period. She then told me that I had "no right to speak to a supervisor and that she was the only person I would be allowed to talk to." she repeated this to me twice and my husband hear the whole conversation because it was on the car's Bluetooth. I told her that I was not going to continue to be accused of lying by her and I would like to speak to somebody that could offer an explanation as to why I was misinformed and correct the misunderstanding. She kept interrupting me and I eventually hung up. I called back and ended up with a new representative that was empathetic and able to explain the policy and would have a supervisor contact me regarding the other representative's behavior. While I was on the phone with him the prior representative called back and left a message saying I am sorry you were disconnected during the process of transferring me to a supervisor. Once I got off the phone with the man the woman called me back again to try and say the same thing to which I replied that I didn't appreciate her lying to cover her bum because at no point did she try to transfer me to a supervisor and we were not disconnected during a transfer because I hung up on her because I was not going to tolerate her behavior. The next day I received a call from the supervisor and I explained the situation and she said she will review the recording and get back to me. She called the next day and literally left a message that said that I misunderstood the first representative. She tried to say that the representative was telling me I had a right to speak to a supervisor which simply was not true. The correct response should have been her saying the employee was inappropriate and would be reprimanded and corrected on how to appropriately deal with people like people. I called back to talk to the supervisor and explain that I do not appreciate being gaslighted and inferring this was all in my head. The reality is that if the initial representative was empathetic and not dismissive read more

Needed a tech to open the box and rewire my TV input cable. Arrived the next day, opened the box and identified the appropriate connection on the splitter in 5 minutes, connected the new cable and helped me run the new input cable through the wall. Excellent service! read more

High prices, slow speeds, and rude customer service. Long hold times to order service or get assistance. Took a month to bury the line. They are the monopoly in our neighborhood and act like one. read more

This is THE ABSOLUTE WORST internet experience I have ever encountered in my entire life! Not even been with this company a year and have had issues almost every single month. The office staff in Hendersonville, NC is rude when you call to make reports (especially Amanda and Krissie).... They won't call you back. They tell you that they will send a tech out right away and no one shows up until 2 days later. Just the absolute worst. RUN from this organization!!!!! read more

If I could give a zero I would. This is the worst Internet company,worst customer service company and will literally lie to you on the phone and then hang up on you and just keep juggling you around. if you can go through a different Internet company,if you have that option unlike me ( which I think should be illegal, the worst company has a monopoly on the area) run as fast as you can to whoever else is providing service! read more

Not enough speed for zoom meeting or video conversation. I is not the sound problem. It's frame per second. I use sign language as primary mode of communication. It's keeping frozen. I miss what they were saying. I have upgraded speed. Still the same. Waste my money. Will have to file complaints with FCC. I have talked to Morris people. Charter or spectrum can't hook up due to living in rural area. Why do I have to pay 83 dollars just for 10 mbps. Saw their website. Said 200 mbps for 75 dollars. Why? read more

This is a follow up to a previous review of Morris Broad Band in which I reported that I was waiting for a balance of $200 and change to be sent to me after closing my account in Hendersonville NC two months prior to the time of the yelp entry. I called Morris Broadband billing today and was told that the refund was "processed" on 5 January 2020, nine weeks after I closed the account and that it would take four to six weeks for them to issue a refund check. That will be fourteen weeks after closing the account. This outfit is obviously delaying reimbursing their customers in order to draw interest as long as possible. Since there is no customer protection in NC, I strongly recommend that you do not do bussiness with these people or never pay any more than actually owed on the last day due. There service was lacking during the eighteen months I was a customer. They laid a cable on top of the grass for about two hundred yards that would get cut by a lawn mower about once every two months, I never received the bandwidth I paid for and I had to purchase my own router. One of their techs told me the routers they use have only a short transmitting distance. Morris continued to charge me for the junk router I returned. read more

The same as everyone. Zero isn't an option for a rating. The literal SNAKES with Comcast and TWC can at least stand behind the reliability of their service. I previously on AT&T DSL for half the cost and they gave me faster speeds than this. I cannot fathom how I WAS paying $99 dollars a month for 50Mbps and only getting 5-9. It was recommended that I reduce that price to 20Mbps (because he said that would help my speeds?!?! Sure bud). Now I'm still pulling 5-9 and any streaming I do attempt is buffered when I send a picture message. Online gaming is interrupted by only a text message. This company has no right to charge what they do nor make any promises of comparable service. I can't wait for Morris to be absorbed by someone competent and reliable. Edit: this review took three times to send because of network loss. @&$! you guys. read more

Morris Broadband - The lightning fast speeds to expect. - Internet Service Providers Near Me - Hendersonville, North Carolina

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If it was possible to give a Zero, I would. Totally unprofessional company and service. Continued problems with service, infrastructure, the company NOT delivering anywhere near the contracted bandwidth, etc. Just make it a highly frustrating and unprofessional experience. It challenge the executives at MBB to SELL the company to an operator who knows how to run a business operation. If you're not going to even attempt to make things better (and from the long standing history of continued problems and poor reviews, it is evident you are not), then please retire and GO FISHING! read more

Again I'm off today and I'm having to use my Verizon carrier to even write this post. Lol I can remember getting dialup for the first time and it wasn't this bad. If they can't keep up to date it's time for you to sell. Definitely False advertising UPDATE!!! It's 11:10 pm Thursday Jan 14 and oh I'd say 14 hours since the lol Big Update. Starting at 12 am till 6am they shut off their services to update. Guess what? The service is worse. Wifi sucks and the latency is ridiculous. Do you people even read your own complaints. UPDATE!!! As of 6/12/2019 every day between the hours of 10:30 to 12 Noon frequent blackouts. No phone call nor letter just on one minute and gone the next erasing data that I need to save. Lol I guess I'll have to travel into Asheville to my office to do my work. Better more reliab. 9/21/2019 guess what lol no change. Trying to do work from home and it just deleted 2 whole important pages of work. If your paying for a service and not receiving it shouldn't you get your money back. I ought to bill you for my time lost. read more

Geez...pay way too much for this service and it's crap! But don't have a choice at this point...we are on a weird spot on the side of a mountain and we've tried other services and the movies look like jigsaw puzzles. When another service comes along that's better.. we are gone!!!! read more

I received a notice that my bill was past due, even though I've never missed or been late on a bill. I logged on and paid what was due ($20 more than my usual rate). After doing some research, my bill was not past due. I contacted Morris regarding the bill. They stated that my promotional rate had ended and my new rate started this month. They stated they still over-charged me and I should have a credit on my account. I was NEVER informed of any promotional rate and never received any notice of my rate increasing. Absolutely terrible customer service. Blackouts in WiFi occur frequently with this company. I called because my internet was down for longer than usual. The woman on the phone was very nice and helpful. She offered to exchange my modem. I went to the location on Grove St, and the woman at the front desk didn't speak to me at all. She took my modem, walked off and brought me a new one. No instructions, didn't even ask if that's what I needed. With my new modem in place, the service still sucks. Absolutely terrible. I don't know how they're still in business. read more

Worst. Customer. Service. Ever. Our cable and Internet went out a week and a half ago, just before my wife and I left on a business trip. 24 hours passed and still we had no Internet, nor technicians at our house to see what might be wrong with our equipment. We couldn't wait around and we left town. We returned yesterday and still, no Internet. Now they say it will be the day after tomorrow before someone can come over to restore our service. that would make a total of 72 hours with no Internet. Nobody at the company seems to understand that because I work from home, this is unacceptable. Morris Broadband will soon have competition in this little rural town. When they do, if this is the best service they can offer, they will be out of business quickly. read more

Awful service imo. Even if go to more expensive tier, still really unreliable speed if you get service at all and frequent service interruptions. And no, I do not want deregulation of ISPs so they can charge whatever they want and not be accountable for their quality of service. read more

I wish I could give 0 stars. Sadly, Morris has the monopoly in my town (Hendersonville) and my neighborhood specifically. I work remotely from home for my company, and I lose A LOT of hours due to their internet outages. I've complained to the FCC x 3 now with no results. I'm paying premium $$ for service that is shabby at best. Update: for the last 6 weeks, my internet has been consistently going down every Mon-Fri afternoon, somewhere between 12 noon and 2 pm EVERY DAY until 5 pm (at least) and I have reports to prove it. This of course negatively impacts my work from home job. One day, I was told it was a "broken amplifier" the next day, they said it was the "main trunk line". I have a letter from Morris BB stating exactly that as well. I've filed a complaint with the BBB (**interestingly they have a D rating) and I am also filing a case with the NC attorney general. read more

WORST INTERNET SERVICE PROVIDER!!!!!!!! Terrible customer service & internet service from the dark ages!!!!

Morris broadband thinks they have a superior business plan which offers the customer "promotional" pricing. It's akin to slick sales gimmicks where the seller over prices their product and baits you with a discount. Fair business practices create a loyal customer base; not gimmicks. So they want an additional $60 for me to continue on their promotional program. Hey Morris, why don't you pay me $60 for the days I was without service during the last year? Eric, the customer representative supervisor, thinks he is a slick dude and customers are the idiots. He even said I was an "idiot to think the way I did." Truth be told this company is the biggest idiot to do business with... Internet/cable innovations are progressing rapidly and as a result this company will be a result of their own demise. Zero rating for gimmick product marketing. Double zero rating for the customer service. Time will tell who the real idiots are .... read more

I made a payment in June of this year. It is verified in my paid account from my bank. Three weeks later Morris turned off my internet for lack of payment. When I called to ask why they said no payment received. When I presented the proof of my on time payment they blamed the US Mail. Three weeks?! The truth was Morris received payment on time but did not post to my account. So they had shut off service b/c of not posting a timely payment. So I shut them off for not doing their job. Bye, bye. read more

I had anticipated a bad experience after reading the reviews on here and elsewhere, but I can only comment on my experience. Moving from a Charter Spectrum system with 60 mbs download speed to 10mbs, I had expected the worst. However, the 10mbs, has been as good if not more reliable than my Spectrum service. I do most of my TV watching via streaming and I am very satisfied with the 10mbs. The technician arrived on time and completed the installation in a timely manner. I would recommend Morris Broadband without hesitation. read more

There are no words to describe how horrible this company is. The only aspect of service that deserves even the slightest nod to consistency is their drive to take your money. They take your money very effectively, and barely provide a service in return. Morris Broadband, you are thieves. read more

Morris Broadband/Opitum totally suck. Their service was bad before but now that they were bought out I didn't think it could get any worst, I WAS FREAKIN WRONG. GO TO SPECTUM IF POSSIBLE. read more

Henry did an excellent job trouble shooting the problem I was having with my cable after a lightning storm. He was knowledgeable & very patient! Thank you Henry! read more

Morris Communications is a privately held media company with diversified holdings that include newspaper and magazine publishing, outdoor advertising, radio broadcasting, cable television systems, book publishing and distribution, visitor publications and online services. Owned by the William S. Morris III family since 1945, today the Georgia-based company reaches across the nation and overseas and employs 4,000 people. But yet this company will only provide service to one home and no others on my road because 1. The distance is too far from a switch (300 feet) and 2. The only house that has Morris Broadband has it because they paid to have the fiberoptic installed. 3. Then I was informed that option will not be provided to any of the other 7 homes around the one house that has service. read more

TLDR: Terrible & rude customer service. Flaky onsite workers. Bad communication between their office and onsite workers. Full story: Signed up. Waited a week for a technician to come out. Guy came and said a new line would have to be laid. Few days later technicians came and laid part of the line on the street. Next day guy came at 9 am. Told me he would have our internet ready to go by the end of the day. All he had to do was set up a line from the street to the house and prepare the modem. 10 min. later he left without saying a word and never came back. I called Morris and they didn't have a clue where this guy went off to. Two days later, without any update, my family calls again and the rep on the phone was really rude and terrible at explaining what was going on. Was being contradictory and when called out on it because of the confusion he called us liars and hung up the phone. It's been 2 weeks since we were promised internet. There's a business to run so we canceled and unfortunately had to go with AT&T. We wanted to go local but if the professionalism and timeliness is not there then we won't go for it. read more

Absolutely the worst service provider. Sweet customer service people. The tech people they send out seem knowledgable but very dejected, like they're forced labor. This company can not keep cable operating reliably and internet at advertised speeds. In November I logged 13 days of outages...in a row. Now in January it's starting again. Avoid this provider. Sorry Morris. read more

I am probably the most fussy customer and I have used all kinds of cable companies in the past and I would say Morris is on par with these other companies. I really have not had any issues in a year of service. I am only commenting because I was surprised at how many bad reviews there were. read more

Worst ISP I've ever had. If I could give 0 stars I would. I pay extra for a paltry 20Mbps and have never seen 20. It fluctuates from 2-8 Mbps. When I call to complain they blame my WiFi router, which is bunk. I've connected a cable directly to the Modem and still get the same poor numbers. At one point I bumped my service up to 50Mbps, at a cost of $50 extra a month. I never saw more than 30mbps so I went back to 20. Morris needs to improve their internet service or sell to a company that can! read more

I made the mistake of choosing this company for internet when I moved. It is stunning how poor my connection is. They ruined my driveway when they buried the cables. Also, it is virtually impossible to pay your bill online. WORST INTERNET SERVICE PROVIDER OUT THERE! Seriously, if you see this; spare yourself the headache and just go get AT&T like a normal person. I pay for 200mbs and when I test it I receive less than 30. I question how long before they are shut down... read more

We moved to H-ville in April. We have both internet and cable from Morris Broadband--we thought it would be nice to have a local company, and, there are not many options. First bad news--the highest speed internet 108 mbyte per second, which would have been exciting, never worked. Highest I could get was 50, so I changed my service to 50. It's actually more like 35 to 40 on most days. Second bad news is the field service, which takes 2 to 3 days to get, and then is not reliable. I am going to start some movement to get Time Warner into my area. Morris needs some competition read more

Sorry i have not yet taken the chance as is often the case when rating businesses that would be immediately out of business if it weren't for a monopoly, i would prefer to give 0 stars, Gorgeous weather out and for the 2nd time today, the internet is down, The satellite service was more reliable in the Sudan than Morris in Hendersonville, NC 9/2016 UPdate: I don't know 20th outage/major throttling this year. According to Morris, my outage is a single report and they can't provide any support until other reports come in, I'm a techie 25+years, with latest modem and numerous devices. *I also see lots of new 5 star reviews on here from people with only 1 review. Hmm, i wonder.... so many 1 star reviews and yet some people who have literally never had a bad or good restaurant experience signed up for yelp just to let the world know how great the service at their isp was, yeah I'm just saying, you guys haven't even read how to leave fake reciews for dummies, (Hint, review another business in the area so it at least appears like you aren't an employee)? Then again, it shows just how little effort this company makes since they have a monopoly. read more

By far the most incompetent service provider I've ever dealt with. Morris Broadband has terrible customer service, rude supervisors, "green" techs who have no idea what they are doing, and no remorse about their crazy expensive services that never meet reasonable expectations. I was a cable internet subscriber on a business class internet account for the small business my wife and I run from home. We had the service for 6 months and had nothing but issues from day one. Our connection was down 25% of the time, slower than dial-up 74% of the time, and somewhat functional 1% of the time. Eventually, the local supervisors began to ignore any phone call or email from me, refusing to respond. I was forced to physically go down to their office, threaten filling with the police and getting our business attorney involved. Eventually, after arguing/yelling with Morris for over an hour in front of other waiting customers, refunded every penny that we had ever been charged with them. By comparison, our ATT U-Verse Business account has, currently, 200 days of continuous uptime (meaning no outages in 200 days). We pay half of what Morris was charging and our upload and download speeds are faster. read more

The service is okay. The website needs work. It would be nice to have easy access to view outages or report outages vs 20 minutes wait time for a call when it's a know outage. read more

I bought a property in September, and thought it would be nice to work with a local company. What a mistake. It took 3 months to get fully connected; I'm still getting the runaround on all the credits I'm due; and now my phone is out again. Internet is slow as molasses when it's working. Can't believe anyone could drive me back into the arms of AT&T, but that's how it's looking. read more

Morris Broadband - Sad, sad customer service, and constant outages. - Internet Service Providers Near Me - Hendersonville, North Carolina

Morris broadband Internet and cable is THE WORST SERVICE. My cable never works and my Internet is constantly down. I have called morris broadband over and over and over. Their reps are rude and nasty. They have never helped me repair my service. The techs that come to my house to "fix" the worthless service have no clue what is going on and cannot fix anything. I have paid over 100 every month, on time, and have no service, no customer service assistance and techs who cannot fix a thing. The service is worthless and there is no customer service at all as they are disrespectful and unwilling to help. read more

Omg if I could give 0 stars I would. They have horrible costumer service!!!! They literally told me there was nothing they could do to fix my internet and then hung up on me! Really do not go with this company read more