Two stars due to 2 increases totaling $20 in 8 weeks. When does it…read more stop? I can look beyond the many outages but not when they screw me and my money. I have allowed them to send paperless bills and autopay, but I still am not a valued customer. I've had it and will search tomorrow for another provider.

My experience with Optimum has been terrible from start to finish. The internet service is…read moreextremely inconsistent--constantly up and down--and when something goes wrong, don't expect the company to take meaningful action to fix it. Trying to cancel was even worse. I encountered repeated delays, obstruction, contradictory information, and assurances I could not verify. I was told the "system was down," promised confirmation that never arrived, and left feeling deliberately blocked and deceived simply for trying to end my service. The entire company--its technology, systems, service, and customer support--feels prehistoric. At the end of the day, all I had was basic internet service, yet Optimum still managed to make the experience needlessly unreliable and exhausting. This company is failing its customers. Its leadership needs to be held accountable, and, in my opinion, replaced with people capable of operating a modern, reliable, customer-focused business. I strongly recommend looking elsewhere.

When their service works... it works well. When it doesn't you're out in the cold…read more I've replaced every wire and even my own internal router to placate the "Oh it isn't us" attitude I've gotten from Morris. I've replaced their modem I pay rent on and had house calls multiple times. I've tried to point out issues of packet loss, and even showed them 20% loss between two of their devices 14.|-- host-24-246-128-33.com.morrisbb.com 20.0% 10 125.0 124.9 124.8 125.0 0.0 15.|-- host-24-246-128-10.com.morrisbb.com 0.0% 10 124.7 124.6 124.5 124.7 0.0 ... but to no avail. Of course normally their service takes a hit at night when everyone is actually using the service from home, to which if you call you find out "we have no technicians till 8am". You have no network admin on duty? Seriously? As I said, when it works, it is fast. When it doesn't due to their hardware constantly taking hits from southern electrical storms, poor configuration/redundancy, or just a port needing reset... you have to wait till someone is in, make it through their multiple layers of 'have you turned it off and on again' phone monitors, and then hope... HOPE... they believe that your 25+ years as an IT professional opinion might mean something. I cannot say I'd recommend them, however there are so few options out there you'll end up here anyway... just preaching to the choir like the rest of us.

Absolutely hands down the worst cable internet service I've had in the 45 years of my life. Even…read morethough I live, a half a mile from the highway, and I qualify for their fastest internet plan available in my area, my service is constantly out. It's probably out more than it is working. You can't rely on it from anything. I call to complain but all they do is send a technician out every now and then or make me come in and replace my cable box but the issues have been persisting and getting worse everyday. If you have absolutely any other option, go with it. Don't even consider this business because their customer service is abysmal and everyone there generally hates their job I'm convinced.

After six months of daily negligence, paying among a "forgotten id" among contract for a shelter,…read morelost efforts among an inferior exterior cable, a living attendant inspected my "situation". Mistakes and accidents happen. Excessively overcharging utilities that are not provided forced cyclic abuses to my credit. Splicing, splitting, and streaming thieves among padded water bills also added to the wrong bills. Enjoy the Southern Charm, Magnolias, and racism next door.

Mathew from Comporium in Brevard NC is a keeper in your company…read more No one could figure out why internet was not working. He showed his valuable experience and knowledge testing every resort to solve it, til he found it. My wife calls him our hero Superman Thank you so much Mathew

Folks, believe all of the ONE STAR reviews. Charter service, or lack thereof, is HORRIBLE in the…read moreArden area. Call, lose half day of work, tech comes, issue not at house, work order for service crew placed, service crew arrives don't fix issue, does NOT test to see if issue is fixed, marks service call as complete, drives away. Call, lose half day of work, tech comes, issue not at house, work order for service crew... Rinse and repeat for two years. Charter is horrible and the price continues to increase. Offer $25 service credit and have to have special approval for that large amount. Charter is horrible.

No bars of cellphone service for 10 days!!! Charter blames Verizon. Verizon blames Charter. I…read morecan only contact people if I'm at least 4 miles from my house! Not one tech rep has been able to help! I live in an area where only 4G is available, surrounded by mountains with 5G, so "Sorry, come back when our specialist is in. He'll be here in 3 days." "Maybe he can help you then." If you can avoid both Charter Spectrum and Verizon, I highly recommend seeking service elsewhere. I'm paying about $180 per month for just 1 cellphone, 1 TV and internet!!! They should rename their Customer Service Dept 'Customer Disappointment 24/7' and their Technical Support Dept 'What Tech?!'

We lose our connection a lot. Since early July 2026 it's happened 3 or 4 times. Can't get a…read moreresponse from anyone there. We've been customers for at least 5 years and currently looking for new, more dependable service.

Back in February when I was unable to connect with the wifi, I contacted skyrunner and I was…read moreadvised that after the ice storm, the snow and rain was shorting out the service I was advised that it would be fixed by February 24th. Now two months later, with perfectly blue skies...I haven't had Wi-Fi in over a week and a half. I have never experienced such lack of service to this extent with any other internet provider. Wi-Fi is included in my rent and I cannot afford another provider. I am so disappointed in this company.

I was having trouble with a commercial install of DirecTV after a lightening strike. These guys…read morehad all the parts and pointed me in the right direction. I had my services back up quickly. Thanks Guys!

From the owner: Serving Upstate for over 15 years. We specialize in Dish, DirecTV, Hughes Net High-Speed Internet…read moreSatellite. We also sell and install Sony and LG HDTVs. Call us for a new install, dishmover, service call, or any questions you may have, we are happy to help or stop in the store to see the new programming and pricing packages and get a brochure to take home.

Spectrum can not provide reliable service for any given length of time . 35 yrs with other cable…read morecompanies, and Spectrum has been down more times in 2 yrs than all other companies 33 yrs combined. See screenshot of their quality below

Charter internet goes out for multiple hours at a time, multiple times per week, sometimes even…read moremultiple times per day.

as I was trying to leave a lost service tech parked on my property asking me for directions, later…read morewhen I got home I found out his truck left giant deep ruts, as it had rained a lot the night before. I called and filed a claim, was told I would hear back in 10 days, no one called, of course, so I filed a complaint with BBB and found out AT&T doesn't care that they damage your property, they will not fix it and basically call you a liar. The so called executive office that called me even said they do not fix tire ruts in yards......like idiot your lost employee parked in my yard , damaged it and I wasn't even the one that was getting the service and now you won't fix it. Seriously it would take some dirt and maybe a half hour to fix! Like are you even kidding me. This place is a joke. Can't even make it right. HORRIBLE COMPANY!

AT&T has like most large companies gone the way of robo response to solve problems. It generally…read moreleaves more than a lot to be desired. A one hour wait is not uncommon, an a call back from an unknown number that you won't recognize in an age when you don't answer calls from unknown numbers. Beyond dumb. Most devices are fine for 5g connections but occasionally not. Normally you have the option for a 2.4 g connection apparently AT&T decided to merge them making this impossible unless they intervene. Which means days attempting to contact them and no response. Has to be a better solution. Like a human/ humane one.

Do not go to these people. They will tell you anything to get you to sign up. They will withhold…read moreinfo from you. I signed up and left their store thinking I was going to save lots of money. The bills started coming in and I found out what I was not told. I was worse off after my wize guyz visit than I was before I went in.

From the owner: We are the Wize Guyz we save people money on TV, Internet, Home Phone, Security and so much more…read more We are the top retailer for companies such as Directv, Charter, AT&T and AT&T U-verse, EXCEDE (formerly WildBlue) and even Honeywell. By being an authorized dealer for all the major TV providers, Wize Guyz can provide an unbiased opinion on which provider is best for you. Let a Wize Guyz bill consultant help you choose the best package at the best price today.

Absolutely would recommend Keith at One Touch AVL. He was friendly and knowledgeable and had…read moreeverything needed to hook our Sonos system up to the TV and the internet and then explain it to us. I will definitely call him again

From the owner: One Touch AVL is unique in its comprehensive approach to home technology, specializing in mounting…read moreTVs, setting up home audio, and integrating Control4 systems to control lights, cameras, TVs, and sound. Each project is customized to fit the client’s specific space, needs, and lifestyle, ensuring a seamless blend of technology and design. Using Control4, we bring all devices into one intuitive platform, enabling clients to control their home with a remote, smartphone, or voice commands. This system allows easy automation—imagine adjusting lights, sound, and security settings with a single tap, tailored to daily routines. Our high-quality installation goes beyond functionality. We focus on aesthetic details like clean cable management and optimal equipment positioning for a sleek, professional look. Beyond entertainment, we provide complete smart home integration, combining security, lighting, and audio for a connected environment that enhances convenience and peace of mind. Our commitment to customer satisfaction extends to support and training, ensuring clients feel confident and comfortable with their technology. With a focus on customization, aesthetics, and usability, One Touch AVL transforms homes into smart, connected living spaces.