Dr. Kenneth Ross and his staff are wonderful. I'm always met with warmth and kindness. After a…read morescheduling glitch in their software, Carla went above and beyond to reschedule my appointment. Dr. Ross always takes the time to really listen, he explains things clearly, and he never makes me feel like my questions are an annoyance. So many doctor's egos do not allow them to listen and respect their patients. Not Dr. Ross! He's the real deal. He genuinely cares about his patients and it shows; and in turn, so does his staff. He leads by example. I highly recommend him to anyone looking for a highly experienced and knowledgeable family doctor who treats their patients with care and respect. Thank you Dr. Ross, Carla, Jessica and the entire team.

We have been patients of Dr. John for many years, and now of his associates, Dr. Ross, Dr. Patrick…read moreDermody and their nurse practitioners for many years. We are very pleased with their competencies, professionalism, and pleasant and supportive manners. They are good listeners and don't hesitate to call for meds and lab work if needed. Their office staff is also very pleasant and helpful, and it is usually easy to contact them by phone.

I was one of Dr. Burkhart's patients years ago when I first learned there was a problem and signs…read morekept pointing towards Celiac disease. I was trying to be very careful about avoiding gluten but I was still so sick and my doctors had me on so many different medications. I believe side effects and drug interactions were adding to the problem. So I took a chance and contacted a fellow integrative medicine doctor of Dr. Burkhart's, Dr. Jessica Madden. I explained all the symptoms I was having and how I would often end up in the ER with acute lower abdominal pain. Since her practice was located too far away she felt Dr. Burkhart, who is located in Napa, would be more accessible. Although the trip from Bakersfield, where I was living at the time, was still a bit far I decided to contact her and set up an appointment. I was so glad I went because she helped me learn better ways to avoid gluten and manage the disease. I felt a lot better by the time my next appointment came around and I was taking a lot less of the medications I was prescribed. She specializes in all kinds of digestive disorders, like IBS and Chronn's disease, and has Celiac herself. So she can also relate to her patient's health issues, really cares about her patients and knows how to help. I would recommend her to anyone who is suffering from Celiac or any other digestive problem because I can confidently say you'll start feeling so much better once you do!

Dr Burkhart saved my life. For years I was diagnosed with Celiac Disease but continued to feel like…read morecr@p and went to many doctors who told me everything was fine... I finally found Dr. B a few years ago and she told me "You are sick! And I know what's wrong and we can fix it!" it was such a relief to be acknowledged that my body was not well and there was a path to feeling better. She is the EXPECT on Celiac and related issues and it's been a journey back to health but she's been there with answers, guidance, and positivity every step of the way. Thank you Dr B - forever grateful!!!!!!!!!!!

Dr. Row has always been a good doctor to me since I selected her back in 2005. She has always been…read morefriendly, informative, and I don't get that feeling that I'm being rushed through my appointments. I also enjoy the fact that she is English speaking, and that I can clearly understand her! She has always been good at diagnosing my medical issues and tending to my medical needs. I had a ton of bad experiances with the doctors over at the Pleasanton facility that I finally decided to nut it up and take on the crappy parking over in Walnut Creek just to get a quality general practicioner! Since Dr. Row is of Asian decent, she is also well informed of the medical issues that come with my half Asian ethnicity. I liked her so much my mom ended up switching to her too! 5 happy and healthy stars to Dr. Row!

Dr Suard is an incredible physician. He is not only extremely knowledgeable, understanding, and…read morecompassionate but he also is caring, professional and personable. I have been going to Dr Suard for 30 plus years. He has helped me get through many life altering issues and I cannot say enough good things about him.

Dr Suard is one of the most caring, supportive and knowledgeable Doctors, that I have been…read morefortunate to have in my Life. He goes " above and beyond" for his patients. I am truly blessed to have him as my doctor. Thank God , I am his patient.

I've been a patient of hers for years. Now I can't get my meds refilled or an appointment to see…read moreher. I was just informed she only works 3 days a week and half days at that!

What could be more important that the pandemic? How about having a doctor that is your partner in…read morenavigating this awful scourge in our lives. Dr. Jewell has been just that. Throughout the pandemic he has kept us informed with the latest information. He has taken time to personally discuss our concerns and help us make safe decisions about seeing family. When the anti-body test became available, he pre-registered every one of his patients so we could be the first to participate...and we were. Then, he minute 75+ were eligible in January, he called my husband himself, on a SUNDAY night to tell him he had a shot waiting with his name on it! Bill was one of the very first vaccinated in this category. Later, when they opened it up to Educators, another call came, this time to me. Two days later I was "one and done" with the J&J shot. No hassles, no secret hook ups or countless links to try. Just one call from my own doctor and we were vaccinated in the comfort of his office by his caring, highly skilled staff who know and love us. Dr. Jewell is just that - a treasured jewel in the medical profession. Ok, that's corny but we are truly grateful to him and his staff. :)

Great patient rapport and listening skills, with easy to understand explanations & diagrams.read more

Dr. Alex De Moraes has been my physician for roughly six months. As a healthcare professional…read moremyself, and an executive focused on patient experience, I couldn't be happier with my decision to join his practice at Napa Valley Personalized Care. I initially decided to seek out a new physician because I was extremely frustrated with the amount of time my previous doctor spent with me during the appointment. If I spoke to him for more than five minutes I considered myself lucky. Add to that the frustration of multiple lengthy delays in the waiting room when I had arrived 15 minutes ahead of time as requested. The final straw was when my doctor read a lab results wrong. Fortunately, I had reviewed them myself before the visit, and was able to correct his mistake. It's scary to think of the mistakes that likely routinely happen and go unnoticed by less informed patients. Dr. De Moraes has been spectacular. He spends the time with me to talk about my holistic well-being, rather than the symptoms that brought me to the clinic that day. He is personable, thoughtful, thorough and when I leave his office, or speak to him on the phone, I don't worry that something might have been missed. On one occasion the pharmacy I go to made a mistake on a prescription late on a Friday evening. I was sure I'd have to wait until Monday, but he was available to correct the pharmacy's mistake while I waited and there was no issue. I think what I like most is that he remembers my name as patient, which is what prompted this review. I saw him in the grocery store weeks after I'd seen him and he remembered my name, and asked how I was doing. How crazy is that? My previous doctor wouldn't have known me if I was the only person in the room. Would your doctor know you? I'm extremely happy with my decision to choose Dr. De Moraes as my physician. As I mentioned, I'm a healthcare professional myself and can be very critical of the broken system we all have to endure. Dr. Moraes made has made my healthcare easy to manage and immensely less stressful. I would recommend him to all my friends and family and trust him with my well-being. Thank you Dr. De Moraes!

My mother was under the care of Dr. Alex De Moraes at The Meadows Of Napa Valley Skilled Nursing…read moreFacility while convalescing from surgery for a small bowel obstruction. While the most alarming incident -- involving verbal abuse -- occurred just before her discharge, there were other episodes of negligence during her stay there that can be attributed to Dr. De Moraes. During her stay at the facility, my mother was having very severe breathing problems related to chronic heart failure and post surgery complications. Dr. De Moraes was very resistant to input from both family and cardiologist regarding my mother's heart failure-related breathing issues that are relieved by diuresis. He was extremely upset that I was advocating for urgent attention to this matter and he complained vigorously when I consulted with my mother's cardiologist from UCSF and asked her to call him. The first time Dr. De Moraes spoke to my mother's cardiologist, he denied any signs of fluid overload in my mother and rejected the possibility that this could be causing her breathing issues. Based on my experience as her main caregiver and, seeing that her breathing continued to worsen, I contacted my mother's cardiologist once more and asked her to please call Dr. De Moraes again to try to get him to begin diuresis urgently. After speaking to the cardiologist the second time, Dr. De Moraes finally proceeded to prescribe a version of the recommended treatment. However, Dr. De Moraes refused to administer the medication in the correct dosage and manner and, had my mother complied with De Moraes' dosing, it would have been in great excess of what has been determined as the maximum dosage she can tolerate without experiencing acute kidney injury. My mother, knowing this, was able to refuse the quantities that Dr de Moraes had prescribed and instead she took the medication according to her cardiologist ongoing recommendation. Soon the diuresis began and within 24 hours, her breathing began to improve dramatically. After a few days at The Meadows Skilled Nursing, my concern was increasing about the care of my mother was receiving under Dr. De Moraes and so I began to make plans for her discharge early the following week. Beginning on Saturday afternoon, my mother began having painful spasms and cramping in her rectum and anus. After multiple telephone calls to the facility alerting them of the situation and suggesting that they evaluate her for a fecal impaction, the head of nursing examined her late Sunday afternoon and consulted with Dr. De Moraes. I assume they concluded she had hemorrhoids because De Moraes prescribed Hydrocortisone cream which was administered 16 hours later. All day Sunday, all day Monday and all morning Tuesday, my mother was experiencing waves of spasms and cramping every 15 to 20 minutes and would cry out in pain with each of these episodes. I continued to make contact Head Of Nursing by phone and was told that the doctor had decided the plan of treatment and that I should not continue to interfere. Finally, on Tuesday morning when she was about to be transferred back home, I insisted that they not release her without the doctor examining her. O was told he Had already seen her but actually that was before the fecal impaction symptoms emerged. So I insisted they allow me to speak to the doctor directly by phone. He became very upset with me, calling me the worst family member he had ever had to deal with and saying that I was creating a "barrier of care." I told him that I was acting out of love for my mother and that I was very concerned that she was suffering from a severe fecal impactation and did not think it was a good idea for them to release her from their care without addressing the acute condition and determining whether or not she was in any danger. At that time he made several threats about refusing to discharge her and cutting off our ability to communicate by FaceTime during the rest of her stay (this is all taking place during the Covid-19 crisis and visitors are not allowed into the facility). He finally agreed to examine her and within five minutes was in her room. Upon examination, my mother was found to be fecally impacted and the impaction was cleared. She was then discharged and transported home. The pain did not come back and has not come back since. Her 48 hour ordeal was now over. However during the process Dr. De Moraes proceeded to verbally abuse my mother calling her the worst patient he had ever had, a disgusting person and other such things, and saying that she "didn't deserve to be alive." My mother has been very upset in the time since she experienced this abuse. Her memory of the constant waves of excruciating pain, the negligence and the doctor's verbal abuse run through her head throughout the day causing her a great deal of PTSD-like distress. She has had several nightmares involving the doctor as well.

The doctor: 5 stars. Dr. Goss is very reassuring and thoughtful in her approach. They were the only…read morerheumatologist to start me on MTX, which did help my Lupus so much. For 6 months. They keep appointments on time (assuming patients do as well!). My treatment is now at a stand still and my condition has deteriorated. Of course it is complicated. Office staff: As my treatment has become more complicated, this professional patient (me) is incredibly frustrated with their office staff while trying to start a life-saving treatment so I can take my other life saving treatment. The staff have been great until now. While I was relieved and excited to begin treatment for constant, recurring infections due to MTX, and told it would take about 2 weeks, I am now being told 2 months. The staff should send out the correct pre-approval ON TIME and explain to the patient if there are changes in my treatment plan, but have failed to do this. Sparing you all the details, the receptionist continually puts me on hold until the system hangs up on me (daily) and "Maria" has not only hindered my treatment but has personally insulted me. Dr. Goss' office referred me to this pharmacy: https://www.yelp.com/biz/accredo-health-group-memphis They have a 1 star rating. At this point I feel like I cannot trust them with my healthcare. Disappointing to say the least.

Hurriedly misdiagnosed me and put me on inappropriate meds that increased my symptoms and after…read moreconsult w another doctor I was told to stop taking all of those prescribed meds. It took me 1 year to titer them down and off. 2 times my appointments were cancelled when I was enroute.

Best doctor ever , jay s is lame , I know for a fact they answer their phones . There busy because…read morethey rock , get a life jay s!

Dr. Reid is wonderful...the kind of doctor that actually cares and takes the time to listen and…read morehelp. I feel comfort seeing him, I really don't trust other doctors. I cried when he first retired.

I sought PRP treatments after 8 months if recurring patellar tendon pain. My primary Dr had an MRI…read moredone and said it was Tendinosis (not tendonitis) and prescribed pain killers and rest. After 6 months of zero exercise and zero progress, I needed to seek a more progressive treatment and Dr. Joe was able to help me. Dr. Joe's PRP treatment has eliminated aching and limitations that were plaguing me. I was sore for a week or so from the procedure; however almost a month out and now I'm back to full mobility. Professional service, open mind, great treatment options.

I love love loved Gina's work. I had Botox and filler done and am very happy with the results. Gina…read moreand Dr. Joe are very knowledgeable in the aesthetic field and I am definitely going back. Thank you Gina and Dr. Joe.