Steady performance from a variety of pediatricians. Sports physicals. ADD diagnosis and proper…read moremanagement. School physicals. Vaccinations. Real good and very polite start to finish... a keeper! Go Bayside Go Bayside :)

Full Disclosure: Dr. Zwerdling was my pediatrician growing up - so I like him - a lot…read more Bayside Pediatrics is GREAT! We've been in to see pretty much all the Pediatricians during my kid's 17 year life span and like them all. Through every circumstance: birth, after-hours call, routine check up's and the occasional "gotta get in now" appointment, Bayside Pediatrics is able to handle everything with a "can-do" attitude. In my experience, the pediatricians have been thoughtful and pretty good with their diagnosis' and have that "special touch" with making my child feel at home and comfortable during my child's visits, through every stage of life - even when shots and other uncomfortable procedures are involved. The front desk has always been helpful, even in stressful times and I have noticed gone out of their way to get things done in a friendly, efficient manner - from getting me that last minute immunization certificate for the first day of school on short notice, to writing notes to the school, I'm pretty satisfied they always try their best. As far as the back office - they also do their job - helping me through the "co-payment" jungle, resubmitting insurance claims promptly if they don't get paid the first time and their availability (as well as phone manner) has just been fine. They even accept online payments through their website! I love this feature! Overall I can't complain about Bayside Pediatrics and most of all, my kid has NEVER complained about them and in fact has come to trust them. Through Bayside Pediatrics, my kid has learned a bit about how to navigate the medical community - not an easy task for anybody. The best proof of all, I believe is a healthy, (relatively) happy 17-year old with a great attitude and interest in their overall health and well-being thanks in part to Dr. Zwerdling and Bayside Pediatrics (oh, and of course, family :) ).

When I was a kid and growing up until I was the age of 18 I have been going here. My primary care…read moredoctor was Dr. Lackman. Loved her as a doctor. Now that I am 22 years old, I no longer come here but when my daughter was born I knew that I wanted my daughter to come here to receive the great care that I did when I was growing up. When I delivered my baby back in September , two of the doctors from Hilltop came to Alta Bates to see my baby girl. The last day I was in the hospital the primary doctor I picked for my daughter came to see her. Dr Erica Leigh. She is really nice and answered all the questions my boyfriend and I had. After I got discharged from the hospital my baby girl had an appointment at Hilltop for a follow up appointment. The staff is generally OK at this location, they use to be way better when I was going there. The doctors are always great and always really nice and answer all your questions and literally take your time. The office itself, has been remolded (since I was there) and is always clean (which is always a plus). The only thing that my boyfriend and absolutely hate about this place is the waiting time. I mean I know it's a doctors office, but it shouldn't take more half an hour to get in and seen by doctor. I mean I would hope they would have that in mind since they do see children and children quickly loose patient and get flustered. Hard to keep a child entertained in a doctors office. Other than that, the doctors here are great. Hours are good and appointments are usually available, especially last minute. They are also available on call for emergency or for a general question, which is good to know for a first time parent.

This group is conveniently located to us and came recommended by a previous respectable…read morepediatrician. Initial impression was that the office staff is grossly incompetent. Dr Erica Leigh seemed very attentive and caring to our newborn daughter, however, after being prescribed a very important medication, the pharmacy never received the prescription. The Dr's office has been contacted repeatedly, even directly from the pharmacy, and the staff is incapable of resolving this problem and are unwilling to allow us to speak with the Dr. This is gross negligence, very unprofessional and extremely rude. I don't know what else to do besides contact and file complaints with the California Association for Medical Doctors, my health insurance provider, and find another Dr for our baby. I cannot recommend this medical group based on my brief experience. This is TOTALLY UNACCEPTABLE!!!!

My insurance changed and I was looking for a new place to take my toddler. My sister in law told me…read moreabout this place and I decided to give them a shot. I scheduled a new patient appointment and over the phone everything seemed fine. The day of the appointment I arrived on time, after filling out the paper work it took them maybe 10 mins to bring me back which wasn't bad. However I noticed that the place seemed very messy. Not clean and very disorganized. The medical assistant brought us back and pinched my daughter's finger for the iron check, got her weight and height, and then sat us in a room. 35 minutes later another assistant comes in to tell me the doctor was not even in the office! She tells me that he is on his way and that he had to release a newborn from the hospital and that he forgot to tell them. I had two main concerns at this point: 1) How did THE doctor forget to tell his staff knowing he has appointments?! 2) Why is the office they are they running so messy and unclean? This assistant offered me to keep waiting another 20-30 minutes, and I declined. I would never come back. Such a bad experience in this place. Please do your research and find another office with nicer and cleaner staff too. Other offices do a better job at giving updates as well!

Doctor who always talk about himself, suggested something that parents already know what to do…read moreabout homework, tablet, and future careers of my child every time visiting . My daughter had been visiting to this office for many years since she was toddler, and every time the doctor say the same thing over and over about something that's not related to health wellness of my child. Recently I took my daughter to have travel vaccines before going for vacation, and my hometown has high risk of malaria disease causing from mosquitoes. Could you believe the doctor suggested me to buy OFF sprays instead of having vaccines! No wayyyyyy.... !!!!! I am going to transfer my daughter where else for a better care quality. This clinic doesn't have enough knowledge to care for your child. No, no, no and no! Goodbye

If you want to get calls from a monotoned secretary with no personality to see a doctor who won't…read moresee sick patients (only phone appointments if you're actually sick), then this is the place for you!

1 star since it's the minimum I can choose. I will not tell my story as it's too long and…read morefrustrating to take the time to type and post. Take my word for it, or find out on your own, either way it's unfair and amazing how inefficient and lack of compassion they have for the urgency of the patients and families needs. Hopefully this changes, you are dealing with real people and real lives.

Everything. The best medical care a person could have…read more Kaiser has the best Doctors and Nurses. Even the pharmacy is excellent.

I had a very good experience with Stephanie Argast, a Health Educator at the Pinole Kaiser Medical…read moreOffices. She is a good listener, and carefully explained solutions to my health problems. Our discussion was calm and professional. I didn't feel like she was just following a script or set program. We simply discussed my medical condition, and she offered treatments and links to reading materials online. I had a very good experience.

Over the years the quality of service here went down. The office manager is extremely rude and…read moreincompetent. Numerous occasions where she would promise things would be ready for pick up such as doctors notes, medical records, or even basic things such as to stamp/ have the doctor a document for my son to use his inhaler at school. She said it would take 3 days and I gave her a week and still it wasn't ready. She even argued and got loud at me when she promised to have a record by a certain time and I just asked politely why wasn't it ready because It was promised at this specific time and its 30 minutes after and its still not ready. She went all nuts and started yelling and refused service to me and said she would mail it. Forget that I spoke to Dr. Enz directly and he made sure I got it. And even at that she was still mouthing off. And sadly the patient care. Dr. Enz by all means is extremely nice but when I moved to a different pediatrician I found out he neglected my sons care. For example. My first trip to my new pediatrician for my son's was amazing. She found out that my eldest son had wax build up and pulled out from both ears some disgusting ear wax the size of a small puzzle piece. She stated it was from years of wax build up because we were using qtips. And we should just wash out his ears from now on. Years? Really? Dr. Enz said everything was fine when he check his ears. I brought up my concern that my son right ear was bothering him and he checked and said everything was ok. But obviously not. PARENTS BEWARE!!!

Dr. Enz has been pediatrician to all three of my children. He is patient, kind and caring. But…read moremore importantly, he is a GREAT doctor! He has years of experience and yet he is able to explain things in a way that we can understand. We love Dr. Enz and his staff!

Be careful. The guy will try to upsell you on a cataract lens. He did this to me a few years ago,…read moreand now I am with another doctor. Much happier,

Very disappointed, I was scheduled for a routine eye exam and had requested time off from work only…read moreto be told that I could not be seen because I refused to provide the care center with my credit card to be placed on file as per the offices new policy, I expressed my concern and stated that I did not feel comfortable with this new policy mind you I pay in advance for my copays and my eyeglass prescriptions as a matter of fact I was the one overcharged at my visit from last year and now I am finally getting a refund. I did ask to speak with the office manager and she rudely ignored my request. Make this make sense! UPDATE....sent an email that was also ignored!