purchased a vehicle on April 03, 2024. Upon test drive , I asked the representative/salesman about…read morethe tape around the hoses and the tire pressure monitoring light. Cristian ( the representative) stated the tape was standard because it helped insulate electrical components of vehicle and stated the tire pressure monitoring light was coming on due to snow and rain. I drove vehicle home, but ride was bumpy and car seemed to be pulling to one side. I drove vehicle to tire shop , the shop said tires were bad and needed new ones. I called Cristian next day and he said he needed to speak with manager &would call me back. He did not call me back. I called on Friday as well, left a text message ( still have). Cristian did not respond. I drove car to auto repair place in Griffith, Indiana to have vehicle check up. I called Cristian again, after no response. I called New Wheels , spoke with someone named Cathy and was told manager unavailable after explaining the tire situations ( too bad ) to drive car back to dealership. On Tuesday, the autoplace in Griffith stated that tires had bad tires plus different size lug nuts on tires thst would have made it impossible for me to change tire if flat occured. Also, found that engine was washed to hide oil leaks and 2 significant belts were dry rodded. I sent Cathy the images of said challenges. She said she would speak to manager. Said that best thing was to drive csr back. I again told her it was a safety issue. I contacted warranty company but none of issues were covered. I psid autoshop to fix the problems. I sent NEW Wheels the billed receipt on April 15, 2024 to ask them to cover /reimburse me additional $769 that was spent to make car safe to drive. New Wheels has not contacted me back in over a week. Pleasant enough to sell car and make car look pretty. Changed what was conveyed over phone in person.

I purchased a 2021 Audi Q5 from this dealership based on the advertised features and condition of…read morethe vehicle, specifically including Apple CarPlay, Bluetooth connectivity, navigation/online functionality, and a properly functioning Audi MMI system. Shortly after purchase, I discovered the vehicle has significant electronic and infotainment issues that were either undisclosed or not properly inspected before sale. Issues identified include: * Apple CarPlay does not work at all * Bluetooth/device pairing is nonfunctional or unreliable * Navigation and online services cannot connect * SiriusXM song/title display continuously blinks on and off * The MMI system repeatedly displays "No data connection could be established" errors * The vehicle appears unable to properly establish network/service connectivity * System resets/factory resets fail with "The system could not reset" errors * The vehicle still appears tied to a previous user account ("Amy Forster has remote access rights"), indicating the system may not have been properly cleared/reset before sale * Multiple warning/error messages appear relating to online services and connectivity * Audi dealership evaluation indicated missing hardware/components related to connectivity/MMI functionality I specifically took the vehicle to Audi for evaluation because the dealership initially suggested the issue was minor and "probably just a switch." Audi advised that the system appears to be missing required components/chips necessary for proper connectivity functionality and estimated repairs could exceed several thousand dollars. When I contacted the dealership and asked to speak with a manager, the situation was downplayed despite the seriousness and extent of the issues. I was then scheduled for an appointment at Addison Auto Clinic on Tuesday at 8:30 AM -- notably after the dealership's stated 10-day warranty/guarantee period. This timing is extremely concerning and gives the appearance of intentionally delaying inspection until after the limited guarantee expires. Additionally, I was never offered an extended warranty at the time of purchase, despite the dealership now suggesting these costly electronic failures are my responsibility. Had these issues been disclosed beforehand, or had I been informed that major components may be missing or malfunctioning, I would not have proceeded with the purchase under these terms. This vehicle was advertised and sold with features that are currently unusable. The system also should have been fully cleared/reset prior to resale. The fact that another individual still appears associated with remote access rights raises further concerns regarding the dealership's inspection, preparation, and disclosure practices. At this point, I am requesting: * Immediate resolution and repair at the dealership's expense OR * Reimbursement/compensation for necessary repairs OR * An appropriate remedy under consumer protection laws for a materially misrepresented vehicle sale I have documented the issues with photos/videos showing: * Connectivity failures * Failed system reset attempts * Warning/error messages * Nonfunctional online services * Prior account still linked to vehicle * Ongoing infotainment malfunctioning Selling a vehicle advertised with features that are unusable or potentially missing required hardware is misleading and unacceptable. I am preserving all documentation for submission to consumer protection agencies, BBB, Yelp/Google reviews, and any further legal or regulatory action if necessary.

Initially, with the exception of the shortage of lending options offered/bad rate, we liked the…read moreexperience. The vehicle was pretty clean, and a minor paint issue was sorted before I returned to do the deal. Unfortunately, the AC that was also to be fixed, wasnt. The part needed hadnt come in, and after taking time off work to drive 1 hr each way to do deal (we both work 6 days a week) we were promised a fix when it came in. So, we did deal. Took home an escalade for 17k plus, in a growing brutal heatwave. The salesman assured us he would drive down to pick vehicle up for the fix, and return it, leaving a loaner car. 2 weeks of mostly 85-100 degree days later and a dozen 2 hour a day commutes in horrible heat later, I had to skip closing at work to drive out myself. 3 hours later, Im still in their office waiting. A loaner car was denied, so instead of getting errsnds done, or eating, here I am. This is all AFTER having to replace slide pins in brakes last week, and BOTH front wheel bearings. The first was an emergency sunday in a rainstorm on side of road repair so doubly unpleasant. The vehicle wouldnt have made it into the shop without likely losing a wheel otherwise.

I highly recommend this car dealership! I was so impressed with how the entire process went. I was…read morebuying a car for my college daughter and had specific things I was looking for. When I saw the car I wanted online for a great price I went in and was immediately helped. My questions were answered, I test drove the Vehicle, and was allowed to bring it to my mechanic to check it out. Throughout the entire process Chad and Cruz were so helpful and friendly ( not pushy at all). The entire experience exceed my expectations! I will definitely be a returning customer and referring my friends and family! Karen Rugg Ps. My daughter LOVES her new car!!

I have been coming to Glendale Nissan for over 20 years. Even though there are closer dealerships…read moreto me, I still take the drive for all my services. Luis & Chris are both amazing in the service department. They really take care of their customers. They go above & beyond. Thank you both!! Marianne

Spent $20k+ at this dealership for a used car purchase. Of course, everything went smoothly until I…read morewrote and gave them a check. They gave me the key and I asked if there was another key and there wasn't. And no it wasn't communicated to me before I purchased. Sales rep said just go to Chevy dealership and spend $350 for a key replacement. Car also did not have books, no owners manual, no nothing. Sales rep text me a manual document which has 350 pages. Told them that I really don't want to print and put 350 pages in the glove compartment. Did they offer to get me one? No! Told me to go on Chevy website and order one. Honestly, I don't feel like I'm was asking them to move mountains, but the lack of appreciation and caring for a customer who just dropped $20k was quite disappointing. Will never use this dealership nor would I ever recommend this dealership. Buyer beware.

The Good, The Bad , The Ugly…read more The good.. The advertised prices on their vehicles are better than other Jeep, Chrysler,Dodge dealerships. I checked most dealerships in a 50 mile radius. The Bad.. Keep an eye out for add-ons!! After reviewing the Bill of Sale and paperwork BEFORE signing, there was approx. 6K in UNNECESSARY and unwanted add-ons! I was originally told I had to purchase these add-ons. Obviously I refused and decided to wait and see if the advertised price would come down which it did. By waiting 3 additional days I saved approx. 2k on the purchase. Also I had to literally scratch off the add-ons and send the paperwork back and actually point out the nonsense. I also took a hit on the trade in which was about 10% percent less then KBB had my trade in listed for after I used the salesmen computer in front of him to show them they were getting over on me there. My trade was offered for sale the next day for almost 10k more then I received like I pointed out it would. Also FYI don't let the dealer use the "you're getting a tax credit" excuse when they give you the trade in value because you will get that from any dealership. The Ugly.. I came back a couple of days later after the advertised price came down on their website. I didn't negotiate any additional discounts after coming back and asked for a new Bill of Sale with the advertised price to close the deal. When given the new Bill of Sale I was handed one with some of the add-ons added back to it. Again I had to scratch them off and send it back. Upon receiving it again, (when the salesperson does the "I have to talk to my boss thing") with they add-ons removed, the Sales manager lowered my trade in to cover the cost. Keep in mind that is NOT a type o. That has to be manually and purposely done changed. When I saw that I went to talk to the "boss" personally and tell him to stop the B.S. I almost walked out right there due to a shady business practice. The correct Bill of Sale was then reprinted and I decided to go through with the purchase because they did have the best price on the vehicle I was looking for. In closing READ EVERY LINE of your paperwork and if there is anything you don't like address it BEFORE you sign. Overall I was ok with deal but just keep in mind all dealerships are running a business and like any business they are looking to make a much as they can on every deal.

Really disappointed with DuPage Jeep. When I bought my vehicle, they pushed the "Tires for Life"…read moreincentive, but conveniently never explained that you supposedly have to service the Jeep with them continuously for it to actually be honored. I even asked someone in the service department about it and was specifically told I could have the vehicle serviced anywhere I wanted. Now suddenly they're refusing to honor the incentive because I didn't service it there the whole time -- even though I've had the Jeep serviced at another certified Jeep dealer. What's even worse is that this requirement was never included in any of the other contract paperwork I signed when buying the vehicle. Honestly, it feels like this was done on purpose so they'd have an excuse not to cover the tires later. This feels like a complete bait and switch. If this requirement was so important, why wasn't it clearly explained or clearly documented from the beginning? The whole thing feels misleading and shady. I'll never buy another vehicle from DuPage Jeep again, and I definitely wouldn't recommend anyone else buy one from them either.

Good talk on the phone and helpful with my situation. Would…read moreencourage me to visit in person if I have the need.

Bought a gently used 2016 Corvette Z-51 from D&M Motorsports online:…read more http://www.dmautosales.com/2016-chevrolet-corvette-stingray-z51-coupe-c-1372.htm Mike, Kevin, and their team were extremely professional and helpful throughout the entire purchase. They even handled the enclosed trailer shipping from Illinois to my home in Las Vegas, NV. Highly recommend these guys if you are looking to purchase a high quality used car online!

Sales Reps- 2.5 stars Cheryl- 5 stars…read more Came here about 9 months ago to by a Jeep. Knew exactly what we wanted, told the sales associates (all 3), and none of them knew what they were doing. Kept getting passed between them for over an hour until we just said thanks, but no thanks for wasting out time and went to a different location to buy the car. So they get the 3 stars. I bring the Jeep here for service, which is a way better experience. Cheryl Shea, the after sales service manager, gets 5 stars! Now, she knows what she is doing and provides great customer service.

We arrived to purchase a new Jeep Grand Cherokee and trade in our previous car. This new car was a…read moredemo but sold as new so we were getting a couple thousand off the price. We drove the car and tested it everything went okay until we purchased the car and AFTER we bought it they told us that the lady driving our car had taken it home already. Absolutely unexpected and absurd. They claimed we had to return another day to pick up our vehicle they had said that when we pick up it up it will perfectly detailed and cleaned up for us. When we arrived it was a complete disaster. We had to wait about two hours for our car to be ready. So we sat around and waited while the frantically tried to clean the car. When it was finally ready the car was absolutely disgusting and not cleaned at all with scratches on the outside everywhere indicating they just wiped the salt off of the car and didn't even clean it. After we complained they told us to just take it home and schedule another appointment to get it detailed again. When we got home the car was leaking oil everywhere in our garage and on our driveway causing us a horrible disaster at home. We then had to drive 40 minutes all the way there to drop off the car again a couple of days later and then had to drive back to the dealership again to pick up our car. During this we received a loaner Jeep Wrangler which went fine. After it was finished again we had to drive 40 minutes back to get the car. When we arrived again the car looked almost worse than when we got it. The car was still scraped up and disgusting inside with an absolutely foul smell. The workers tried to make excuses and told us "this is what happens when you get a demo car" The manager Ken quickly got aggressive with us and yelled that we could squash the deal. We discussed this option and decided to go with it. After that it seemed like they were not expecting us to accept the offer because they then admitted that they already sold our old car. We decided to just take cash for our car and squash the deal with the new car and go home. They also did not let us take our license plates either insisting that they need to be discarded. After paying for a tint that we don't get to enjoy, Having to take numerous trips there and back. And dealing with rude staff and a mess at home this entire situation was a complete headache. This was one of the worst situations me and my family have ever dealt with and we are disgusted and flabbergasted with this dealership. They are planning on selling this Jeep as brand new agin so beware. THIS PLACE DOES NOT DESERVE MONEY,BUSINESS, OR TIME.

I've bought my last two cars from Bryan and for good reason! He's a very down to earth guy, easy to…read morechat with, and is pretty much like buying a car from a friend of yours. He is part of a professional staff at Jerry Haggerty that are set up to pretty much get you what you want in the form of financing, the right car, and great customer service. In my two years of being a customer here, I've had the exact same staff help me both times. I can honestly say that I've found that mythical dealership that you will always buy your cars from. In both my cases, I've gone onto the website to see what they have in their inventory. I tell Bryan which car I want to test drive, and that car is waiting out front when I arrive at the dealership. Both times I've test drove the cars, loved them, and them had financing and was driving my (new to me) car in about 45 minutes. I've also had ZERO problems out of the used cars that I've bought. Seriously the best experience I've ever had in all my years of buying cars.

After an initial poor experience with the service department, the service manager was quick to…read morereach out with an apology and assurances that that's not how they do business and we will not have that kind of experience going forward. He was very professional and very courteous. I will be giving them another chance.

Quick to respond & get out there. Very thorough report & detail in the numerous photos. His…read morediscoveries helped save me a lot of money in the negotiating process, as well as saving me out of pocket repair expenses upon taking delivery of my out of state car. Definitely would recommend!

I requested a pre-purchase inspection remotely (I'm in Oregon, car is in Chicago), and they were…read moreable to get it scheduled with the dealership, the inspection done, and provided an EXTREMELY detailed report to me via email all in record time. Tons of high quality photos and detailed descriptions of any flaws and other observations about the car. From minor scratches, scuffs and paint chips, to the bumper being repainted at some point, electronics function, driveability/performance, component condition (brake pads need replacing, etc.), they did it all. Seriously top quality work, on short notice, and at a very reasonable price. Highly recommended!!

Bought a car here in january. Had autopay through banking error payment wasn't made. My mistake not…read morechecking to confirm payment. When they called it came up as spam. I don't answer spam. They never left a message. Took our car after 1 week. Called to make payment and towing fees to get my car back. They said no they are keeping the car. What the f***. So now I'm out my downpayment and just put 4 new tires on it they won't pay for. Don't go here¡!!!!!!! They will screw you any way they can.

The absolute worst place to purchase a car. The engine went out and I had to repair it at my own…read moreexpense. I paid 3 months in advance and they took my car and said it was an accident. They don't even deserve a star at all.

Manager called and he was very polite, I had good conversation with him, he acknowledged that the…read moremistake was made with my bill. He apologized for the mistake and said that the lady I delt with was new, you should have come to me or talked to the supervisor. Which I didn't do because I was very pissed. He said to come back, and I'll reimburse your money, or I'll give you 3 oil changes free. I'll go there for 3 free oil changes. First experience was bad no but worst with them, but now I can say they realize their mistake and made me go back there as a friend.

Just wanted to share my experience with Sunrise. I was looking for a base model Silverado and…read morecomparing Dodge, Chevy, and Ford. I had a particular budget in mind, and they agreed to my price via email. I showed up at the dealership and in less than 90 minutes, I drove out with my new 2021 Silverado Custom with a ton more features than I expected! Thanks! Go see Nick Mazzeffi! Photo of Sunrise Chevrolet - Glendale Heights, IL, United States