Do not buy Mophie's 3-in-1 charger. Even after they updated the firmware, you have to unplug it and then plug it back in for it to work properly. read more

Two years later, my Mophie Powerstation Duo is still going strong and holds a full charge for weeks without use, so why the loss of a star? (It would be a half star less if Yelp had that feature.) I now have an iPhone 6s Plus that has a much bigger battery than my 5s. Charging my 6s Plus from 4% to 100% used about 90% of the Mophie's juice (my 5s would suck up about 45-50%.) Its true that the battery pack was designed back when phones were smaller, but Mophie does tout that it can fully charge an iPad when in fact it really can't. OVERALL: Good for small smartphones, it does the job for larger smartphones but sucks up most of the juice while utilizing just 1 of the 2 USB ports, definitely not for tablets. read more

Mophie buttons on their juice pack are terribly cheap. Every one of my 4 mophies have had the buttons break off. Now I can't even take a screen shot. Cheap China crap. Don't buy. read more

Wow, some companies just don't get it! Supposedly their extended battery case products are of great quality and everyone seems to love them, but their customer service and distribution sucks big time. Over the weekend, I ordered a $100 Mophie Juice Pack through the company's website mophie.com. The site states that it will ship within two days. I never received an email confirmation, so did the order go through? I'm able to login into my account and it shows my order in "processing" status. I figure I'll give them until Tuesday morning and then see what's going on. Tuesday morning, the website shows the order still "processing". I send them an email but I don't get a response. They should at least have some support ticketing system, right? Around noon, I decide to call to see what the deal is. The rep checks on my order and tells me ..."My accounting department just notified me that we actually don't have in stock the product you ordered. We don't have a set date as to when we will be receiving them in our facility." Of course, I ask why they would 1) put the item up on the store implying that it's actually in stock, 2) take the customers money, 3) fail to inform the customer the item is out of stock, and 4) not send any email confirmations. The rep apologized for "my inconvenience." I said, if you can't ship it then cancel my order and refund my money please. She said she'll see what she can do. That evening, I found a better product (3600mAh vs. 2300mAh) at the Verizon store for only $70. When I got back home, I emailed to confirm the cancellation and the refund of my money. The next morning, I emailed again to confirm the cancellation. No response either time. Later in the afternoon, I get an email stating ... "I apologize your order shipped early this morning all I can do is set that up for a refund once you receive the Product. Have a nice day." If I have to pay for return shipping, I will be soooo pissed. On the other hand, if they come through for me, I'll change my rating and update this review. read more

My Morphy juice pack air makes me safer. You see, for some reason, my iPhone has decided to stop charging to capacity. This means that when the battery gets below 50% it drops rapidly to nothing and I can be caught unaware with no phone. This has happened it seems like a gazillion times. Need to call a Lyft to get home? Oops, guess not. Waiting for that special call? YEAh-not now. Out and need a clarifying conversation so you don't stand and wait forever? Oh well. Not feeling well and need to make sure you have a way to reach out? It won't be this! You get the idea. When your phone is dying and you NEED it- Mophie is there. Yes, you can replace an iPhone battery. It is a bit costly for a phone that is starting to lose its way. Yes, I could just go purchase a new phone and let's be honest it's getting to be time. I feel like I'm turning into my father but there's nothing else wrong this phone and I'd rather wait to purchase a new one until I have to do so. So, Mophie comes to the rescue. The juice pack air fits as a case and recharges the battery on the go. It provides many extra hours of strength. It's easy to remove. You can charge it alone, or on your phone at the same time as your phone, you choose the method. It provides something like 500 extra charges to your battery. If my phone lasts another year and a half (to use all of those), that will be amazing!! I've had absolutely no problems with the device and for that, I am extremely grateful. read more

Just awful, and possibly damaging to your phone battery. Buy something else. I've now gone through 3 of these, 2 replacements sent by Mophie when I returned the others. Every one, same fault: Doesn't keep it's charge, therefore making it a heavy, clunky, 100 dollar phone jacket. If you plug it in, it will "remember" it's got a charge and then work for anywhere from zero minutes to an hour and allow you to charge. But since you needed a plug to make that happen anyway, this thing is useless. It will also disconnect and re-connect your your charger to your phone when you (per instructions) charge your phone through your case. This can lead to battery damage, it turns out, and shorten your battery life. Buy any other phone cover. There are much cheaper battery pack cases that actually work. read more

I recently mailed back two (2) defective Juice Pack Airs. The company promptly replaced both units and sent me two (2) new ones free of charge. They have an excellent warranty policy. I highly recommend this product to anyone with an Iphone 4.0. It prolongs the life of your phone. Get one today!!! read more

I recently purchased a Mophie charging case for my iPhone. The charging capabilities are exactly as advertised. It works flawlessly in that regard. Here is why I can only give Mophie two stars: For my model, only one color (white) was available. After using the phone with the Mophie case attached, I quickly found that the case is quite smooth and slippery -- in the first week of using the Mophie case, I dropped my phone more times in one week than I had previously in 2 years using a different case. My Mophie case uses a micro-USB cable to charge the phone. I'm not sure why they decided to go with this type of cable instead of the easier to use, and sturdier lightning-to-USB cable that Apple uses. After 2 weeks of use, the cable provided by Mophie began to fail -- each time I plug it in, I have to keep moving the cable around so that the incessant beeping ceases. This cable is also much more difficult to quickly connect than the lightning cable. I then contacted Mophie and asked them to provide me with a replacement cable (my case was still under warranty after just 2 weeks of owning it) -- Mophie refused to honor my warranty without my having to jump through time-wasting and annoying steps that they have in place. It's obvious to me that these tactics are in place in order for Mophie to avoid honoring their warranty in as many cases as possible. To get a replacement cable from Mophie, I was told I would have to first return the defective cable to them. I was told by the mostly-rude Mophie rep that I would also have to pay for the packing and shipping of the return package. For a cable that couldn't cost too much, this tells me a lot about how Mophie does business. Again, their case charges the phone and performs well in that regard, however, consideration of Mophies lack of support and concern in honoring their warranty is something you should think about before purchasing Mophie products. read more

I purchased my juice pack air for my iPhone 7plus a few months back and forgot to register it with the Mophie company. The case broke and since it had a two year warranty I contacted the company. I was impressed with how friendly and respectful I was treated and also how quickly they took care of my problem. In exchange for returning my broken case I received a new one at no charge except for the shipping and handling. Good to know there are still s few companies out there who provide excellent customer service and stand behind their products. Finally, if your tired of continually charging your phone and you want a charging unit that is not only efficient but has a sleek thin design I highly recommend the Mophie Juice Pack Air. Joe G. read more

I recently purchase the Juice Pack for iPhone 7. I wish I read the reviews on here first. The case is terrible! My biggest complaint is that a customer service rep told me it would be compatible with the wireless charging functionality in my car - come to find out it is NOT compatible. False advertising! The case's charging power is terrible. It takes forever to charge it, then it's dead after one day. There are much better options out there for half the price. Now I have to pay a return shipping charge for a product that was falsely advertised. I'm sure they will be out of business soon. read more

I bought a Mophie using Groupon. It has a full charge but never worked, no matter what cable or phone I tried. Waste of $50.

Very happy with the customer service provided by Mophie. Mophie makes I-phone cases with a backup built in battery pack. My case was having problems and they provide a year warranty. I was lucky and was helped by Betty Sanzchez who went out of her way to keep me happy and replaced my case standing behind their warranty. I would recommend this production to all my friends. read more

AWFUL CUSTOMER SERVICE. When I purchased the mophie spacepack I expected to be buying from a reputable business. Much to my dismay, this was not the case. I purchased my spacepack several weeks ago and, whether due to a design flaw or mine being a "lemon", my bottom piece fell off. I was unable to recover it. Unfortunately, mophie told me there is nothing they can do to help someone in my position out and encouraged me to buy a new one! Although I expected them to send me a bottom piece free of charge, I offered to pay for just the bottom piece to render my case usable again. They claimed it was impossible to do so. The customer service representatives were completely useless. The manager of the department offered zero solutions and I felt as though I was speaking with a robot. Just because these products are sold at apple does not mean they share business practices. read more

I ordered a mophie phone case and a cable on May 14th for a birthday gift. I was led to believe it would arrive 5-7 days later. It is now May 23, and I have yet to hear from mophie about shipping. I called today and the customer rep said he would call me back. 1 hour later and no phone call. I called again and was told they had sent a request to their operations department, but that they were closed. So why did I not get a call back to let me know this? I will NEVER do business with this company again. read more

I purchased the juice pack for my S6 and I love it. It's a little bulky, but I love that it covers and protects my entire phone. It completely charges my phone to 100% and for me that gives it a 5 star rating! The convenience of not having to carry around a charger makes this case worth every penny!! read more

The quality and service provided by Mophie is borderline at best. Within the last 12 months I have had 2 juice pack air for an iPhone 4. I am now on my 3rd. When I had problems with the USB connector on the first bought through Amazon,(worst possible place to put this connector) they told me that my unit was a "grey market" unit and although it looked the same, it was not a mophie authorized product and they wouldn't cover the product under warranty. I contacted Amazon and they fortunately refunded my money. I decided to give them / Mophie another shot and I found the same unit from an "authorized" dealer, Staples to be exact, and low & behold after about 6 months the problems began to occur. There is no "protection" provided for your phone, the phone does not fit all the way into the juice pack and you can actually see light through it. (interestingly, just like the "grey market" one) BTW, the only difference in the "authorized" and "grey market" that I could see was the much of the writing was in a foreign language, as was the "authorized" unit. (There all made in China) If you drop your phone in this mophie case even if the phone is in a holster, YOU WILL crack the case at the USB hub. Very poor design. Fast forward, to a couple of weeks ago, I sent my unit back to be replaced for many of the reasons previously stated as well as the battery was not keeping a reasonable charge, (which is why I bought it in the first place) and the communication was poor at best. I finally got someone over the phone to discuss the issues. The discussion was a description of the problem, and what I requested them to do. There prior email to me was that when they received my unit and inspect it (allow 1 to 3 business days) I would receive a follow up regarding "the next step". I requested a replacement for an iPhone 5 as the company phone that I purchased the original juice pack had been replaced with an iPhone 5. I requested a "Helium" unit for the new phone, which has the exact same price point, with less capability (can't sync via USB hub, unlike the iPhone 4) so I thought, no worries. They told me they currently do not have any "upgrade" options. REALLY?? How is this an upgrade I asked, and was never answered. I asked if this is the way they really wanted to deal with this, and they repeated the company line. So, after the email, phone conversation, and dealing with this for 1 to 2 weeks, a package from Mophie arrives in the mail. It appears to be a refurbished unit (Juice pack for iPhone 4, useless to me) with no explanation, no communication from Mophie what so ever. I did email back when I saw something shipped from Mophie via email and I inquired/replied then as to what was sent. NO RESPONSE!! Bottom line, poor design, poor quality, and even worse customer service. Had to spend $85.00 for a Lenmar battery pack that gives me more battery life, appears to be excellent construction, USB hub where it belongs away from any corners and it is performing flawlessly!! 24hrs or more on a complete charge. Thanks for nothing Mophie. Jeff J, is completely correct, YOU JUST DON'T GET IT!!!!! read more

The mophie juice pack air is horrible. One week after purchasing the juice pack air, the standby switch no longer works. Therefore, in order to charge my phone, I have to remove the standby switch & plug the charger into the phone itself. In addition, in order to replace the standby switch, I had to take a picture of my receipt & fax it to mophie corporation because when I tried to e-mail the receipt to mophie corporation, mophie received the e-mail but could not see the receipt. It was a complete waste of my money to purchase the juice pack air at $99.99. read more