Steve at Sportsman's Warehouse, 5215 Century Ave, Kalamazoo, MI 49006, is a terrible person who is…read moretarnishing the reputation of Sportsman's Warehouse by promoting discrimination and abusing power. November 25, 2025, was one of the most humiliating, degrading, and disrespectful experiences I've ever had! Upon arrival at Sportsman's Warehouse to pick up my order for a Rose, a limited-edition firearm, we walked past a man we later found out was Steve. Several other people were in the department at this time while Steve began helping other customers. When it was my turn to talk with Steve, I let him know I was there to pick up my firearm arm. He asked for my name, then went to the back. He then returned and said, "We have it, but I'm not selling it to you because you two smell like weed." My significant other and I assumed it was a joke, so we laughed it off. Steve kept a straight face, and at that moment, I realized he was being serious. I asked him to repeat himself, and he did, saying he had walked past us twice and that we smelled like weed. I immediately told him he had to be joking and that I did not smell anything like weed. He insisted we smelled like weed and wasn't giving me my order. Thankfully, a customer in the department overheard Steve's accusations and intervened, stating that it was him and that he works at a dispensary, and that he just swung by to purchase ammunition, which is why the department smelled like weed. Steve did not do his due diligence to determine where the smell was coming from, but instead assumed it was coming from my significant other and me. We thanked the man for speaking up. Had this man not spoken up, we would have remained the victims of Steve's power trip, lack of professionalism, and ridiculous accusations. Out of everyone in the department, why were we singled out? Why were we discriminated against? Of everyone in the department, he blamed us, and I was upset, so I expressed my frustration respectfully. I had every right to be upset. However, according to Steve, if I were upset, he had the authority not to give me my firearm unless I agreed to let it go. No law requires you to have a good attitude or tolerate disrespect to receive your firearm, but it may be in Sportsman's Warehouse's policy and procedures. This is the primary place to purchase ammunition for our firearms due to its affordable prices and inventory. Unfortunately, I can no longer say this after spending over $1,000 on a firearm and being disrespected, threatened, and humiliated by Steve. Steve's word against mine, I think not! You don't have to take my word for it; listen to it for yourself. The audio recording can be found at https://youtu.be/fQE0u0UrqJg Sportsman's Warehouse needs more people like Andrew and none like Steve! Andrew overheard Steve's nonsense and immediately came to apologize for Steve, attempting to de-escalate and diffuse the situation. He provided excellent customer service and apologized for our experience. We are aware of the laws regarding substances and firearm purchases. What's even more important to me personally is that I pride myself on being one of the few individuals who have never done any substances other than an occasional glass of wine, so hearing that I smelled like weed was a slap in my face and an attack on my character. I have wanted this firearm since it was released, and unfortunately, my excitement and joy have been taken from me, never to return, thanks to Steve. Every time I go to the range or show off my new firearm, I will be reminded of the horrors of Steve. You can record a conversation in Michigan because it is a "one-party consent" state, meaning you can record a conversation if you are a participant and have consented to the recording, and I have consented.

Love to wander around this place and think of wonderful things to do with the cools stuff for sale…read morehere. I got a new sleeping bag online cyber Monday and picked up at the store. Good deal and staff had it to me in minute or two once i verified my is and order. Store is big and well stocked and staff is very helpful in finding stuff if needed.

You have no business calling yourself a retailer. You advertise products on your website that you…read morenever carry. For the past several months, I've been trying to purchase a dumbbell set you constantly advertise but never have available. I've contacted multiple stores over this time and am always given the same pathetic response from employees with no understanding of customer service: "We don't have it in stock. We have no idea if we will ever have it in stock. No, I can't order it for you." Do yourselves a favor by turning off the lights and locking the doors. I'll be shoppng elsewhere.

I haven't been into Dunham's in ages and I was pleasantly surprised how nice this store is in…read morePortage. We found everything we were looking for and more. The staff is very friendly and helpful. Even when were checking out, the couple in front of us had an issue with their return, but the young guy running the register called and had another team member up in a matter of minutes to open another register so we didn't have to wait. Now that's customer service.

D and R is the most friendly and professional boat dealer I've done business with…read more The entire staff was very genuine and our boat consultant, Sawyer was amazing. Great prices , service and supplies Thanks again for your commitment to your customers Cory PS. Super dog friendly and allowed our 2 retrieves to test out our new pontoon boat!

Sold me a boat with the promise of delivery. Ten minutes after I paid over the phone they called me…read moreback saying they no longer can deliver because they're too busy with putting pontoons on the water for other customers. Spent almost $70k on a new boat and they immediately back out of promises as soon as they get my money.

It's all good with the Brothers Schanz! They are the most friendly and fun loving guys you'll ever…read moremeet. Ask for Tim he's especially friendly. I buy all my supplies there and rarely shop elsewhere unless I really really need it. Hands down simply the best!

Great crew, very helpful and knowledgeable on their products. A fantastic amount of inventory, they…read morehave it all at a fair price. Highly recommend them.

I was there today, I needed inserts for my plantar fasciitis, a guy sent me to the basketball…read moreaisle, the lady there sent me back to the shoe area, I bought a pair , they have a very limited selection, nothing for fasciitis, just for comfort, I bough a pair, took it home and it one of them was broken, I took it back, went to get another one, still no other options, I said to the guy I bought this one and it was broken, I grabbed a new box, opened it and there it was, another one broken, he said I've never seen that before, he asked me if I wanted to order it on line but I decided that if 2 of them are broken they must be of poor quality, he said, yeah, you can go to ... this other store and get pair, so I did. Funny thing, he put the broken inserts inside the box and hung it back on the display. Ugh, really? I told him not to put it back, so I took it back to the front where I had left my original and the receipt, i got my money back and went to the other store to get the inserts, better quality and very similar price.

twice now, I have been told I could not purchase some shirts because technically they had not been…read morereleased yet to sell? WTH? why put them on racks if you can not buy them? Seems like they some leadership with some common sense. first time I understand- maybe a simple mistake to put out on the rack with out a release date but twice, c'mon people get your sh** together

Awesome sports store!! They have absolutely everything you can think of here. And very good,…read morereasonable prices. I wish I had one of these closer to me. I know they are around for the fact that my older sister has been to one in Indiana but I guess I'll have to do more research. Despite the customer service being extremely slow when checking us out at the front, I'm not going to give it a bad review since it was a slower day being that it was New Year's Day (I'm assuming). So they probably didn't have much help. I would most definitely come here for any kind of sporting goods. They also have other sports team items here for those out of state or if you are a fan of other teams, which is awesome.

Dunhams in Southaven is a disappointment. Misleading sales, wrong price on items, and sale items…read morenot stocked or missing

so good I asked for something they got in for me quickly and I was in kind of a hurryread more

I am so excited that Yoder's has reopened! Family run business. They have pretty much every school…read moreapparel to support your favorite team.

I love this store. The owners are the nicest people. Make you feel like family. I would highly…read morerecommend them. You never know what you'll find here & always great deals.

I went there to buy a stationary bike for an upcoming knee surgery. Though their options for…read morestationary bikes was narrow I was disappointed to learn that they no longer deliver or provide someone to setup the bike in a customer's home. I also had problems finding someone to assist me. My visit was very disappointing and I will not shop there again.

I bought multiple guns from the store, including firearm accessories, I will never come back as…read moretoday the old female I'm guessing to be manager was extremely rude. There was a whole crowd of people waiting at firearms, she's upfront just hanging out and has the audacity to snap at me telling me there's only three employees. Take your money to Sportsman's, shame on you I've spent an incredible amount of money here and I will never come back and spend another dime