This was a nice stay in sevierville away from the crowd of gatlinburg…read more First check in was super quick and there were no issues. As we were walking through the halls we were greeted friendly by stay so this hotel definitely has hospitality down from our experience. The rooms were large and clean and beds were super comfy. There's no confusing light switches they some hotels tend to have. I didn't ever find a safe in the room but you have drawers to store clothes in the living room and an armoire to hang things if you so choose. The hotel breakfast was great they had oatmeal, 3 cereal choices including fruit Loops, okios yogurt, muffins, eggs, biscuits, sausage, pancakes and more. Overall a solid breakfast station and it was clean. We enjoyed our stay very well and the view from this location gives a nice view overlooking the gatlinburg mountains.

We were only here for one night, but they had the most friendly and helpful staff. The room was…read moreclean, and breakfast the next morning was good. I don't know if I will be in that area again, but I would definitely stay there again.

Was not happy with the courtyard Marriott. Temp in room was hard to maintain as thermostat was…read moredisabled and only control on the ptac itself. They love to do the laundry at all hours of the night. Stay far from room 204 unless you want to hear the main laundry room during you whole stay. House keeping loves ro never refill all your towels one night it will be 2 another night 3 out of 6 night we got lucky with 4 only after we leave a huge note to leave 4 towels....

In my personal opinion this continues to be an amazing hotel. Very clean and modern rooms, good…read morelocation and friendly staff. The fire pits, lazy river and hot tubs are very relaxing.

The people who work there are so nice I made a mess up and there help me with a smile worker: Jasonread more

Electronic let card would not work at all during stay…read more Breakfast is average. Pools are good. Stayed Sunday - Saturday, housekeepers only came one time. Had to ask for towels every other day which was challenging bc the staff acted as if they didn't speak English. Took the trash to lobby as the can in room was small and no housekeepers and for it. The beds are 4/10. Room was cleaned about 0/10. Stains on items. Dust. Hair. Won't stay here again when there are so many options.

Initially started out great ! They became too big with many clients and cussed some lax in quality…read morecontrol

If you are self-managing your short term rental cabin in the Smokies your cleaning / handyman crew…read moreis the most important hire you will make. I'm a new cabin owner in the Smokies. I can't say enough good things about Mandy and Billy Gerken and their cleaning / handyman company. Without a dedicated, professional, high quality team like these guys I don't think it would be possible to remotely manage my cabin as successfully as I have. In less than 90 days of operation I have achieved Airbnb's "Superhost" status, and earned 16 nearly all 5-star reviews from guests. Many of my guests have remarked how clean and organized my cabin is. "Extremely clean" "Very clean, cabin feel" "We appreciate how clean the cabin was" "The cabin was extremely clean and organized" And for the Yelp Mafia who hid my last review for being fake, I invite you to go to my Airbnb listing to see these glowing reviews airbnb . com /h/libertyhaven What my guests' don't know is how much work Mandy and Billy and their team did to get my new cabin rent ready. Not only did they drive all over Sevier County to different Home Depot's and Lowe's and Walmarts picking up and shopping for stuff the cabin needed, much of which they recommended (e.g. bigger cooking pots, some throw rugs, bathroom mats, etc) but they assembled and installed tons of stuff like the blinds and drapes, the rocking chairs, the CO2 detectors, the dedicated laptop workstation, carpenter bees traps, string lighting, illuminated address plaque, etc. Every time I ship something new to their house, they bring it to the cabin, set it up, and send me a (very reasonable) invoice. Are these guys more expensive than some other cleaners in the area? Yes. In fact they were 5 times more expensive than the lowest bid I got from a bid site (like Angie's List or something like that). But I simply pass their cleaning fee on to my guests AFTER I mark it up by $49. So not only are they a SOURCE of revenue for me, they actually SAVE me A LOT of money. If I didn't have this incredible team (and they are the most important members of my short term rental cabin team) on the ground, I would have to hire an expensive old skool property management company. Looking at the low star reviews of competing neighboring cabins, nearly all of them are managed by property management companies. Low ratings on Airbnb is slow death. People won't book a low rated, dirty cabin. And eventually Airbnb will delist you. If you're planning on managing your Airbnb VRBO cabin remotely (and why would you not?) HIRE THESE GUYS. They will save you money. They will EARN you money. And you'll sleep well knowing they are on top of everything because they are very experienced, consumate professionals, as good as it gets.

Excellent in every way! It is always clean and festive, we love Christmas and that's what this…read moreplace is all about.

Day 2- breakfast staff was much more friendly. They seemed to be much more inviting and helpful…read morein their service. This we appreciated. I'm not sure where we've gone wrong. This place was the place to stay. Staff was once super friendly and seemed to care.. not any more. Day one breakfast, the hostess was so friendly and greeted everyone. The lady cleaning the dining area too was very friendly. But the serving staff in the breakfast area treated us as if we annoyed them for being there. The hotel is clean and beautiful. Our housekeeping staff member was so very friendly as well. Now the gentleman at the front desk with the short beard.. he needs hospitality lessons. We come back because it is clean and our children enjoy it here, but it's become harder to return.

We enjoyed our time at Wilderness at the Smokies. We did get a group rate as we were attending a…read morehardware show so the cost for us may have been lower. We stayed at the hotel that is connected to the indoor water park. Upon arrival we had a lot of trouble checking in. It took us over an hour to get things straight and the lady at the service desk almost gave us a room that was reserved by someone else. She still didn't give us the correct rate and my husband had to spend another thirty minutes when we checked out so that was annoying. The water park was very clean and fun. I will say that some lifeguards enforce rules while others don't. Also our grandson purchased a water canon in their store and then was told that he could not use it at the pool so be aware that toys are not allowed in the waterpark area. We enjoyed the arcade and I would suggest going between 8 AM and 10 AM when the arcade is half price. For the most part we went out and got food because the waterpark resturaunts are expensive. We did eat one day at The Swimmin' Chicken and the food was very good! Please note that the hotel can get loud as you may hear kids running up and down the halls and babies crying when you are trying to sleep. We did have tickets for the big outdoor water park but we never went to it. I would give this 3.5 stars but I am rounding up.

Our experience at Wilderness at the Smokies was unfortunately disappointing due to ongoing room…read moreissues. The water park facilities themselves were great, we got a Cabana for the day , the service was great the food was average but consistently served hot and reasonably priced 5/5 stars. Had it not been for the room problems, this easily would have been a 5-star visit. The rooms, however, were lackluster at best. The beds were comfy, pillows were thin and horrible, but I bring my own pillows for a reason We were initially placed in a room with a leaking refrigerator that gave off a strong sour milk odor. Staff was called and came up with the bright idea of applying disinfectant and assured us the room "should be good," but the smell now became" lavender flavored sour milk" and never improved. After nearly 20 hours we were finally moved to the room across the hall. While the second room was somewhat better, we were still greeted by that same sour mold smell every time we stepped into the hallway. Eventually, day 3 we requested yet another room. Three rooms in three days is simply too much moving for anyone trying to enjoy a vacation. They should have never put anyone in the initial room to begin with. Because of this and the repeated room issues and the disruption to my vacation they caused, I have to give this stay 0 stars for accommodations, despite the otherwise enjoyable facilities and dining experience. Overall 3 star visit.

it was a good experience. pool was cold (wish it had a hot tub) nice mini golf and had a good gym…read moreand it was pretty local to the great smokey mountains

So we have been to quite a few club wyndhams. This by far is on the bottom of the list. We had…read morefruit flies bad when we checked into our room. They came & sprayed which did nothing. The clubhouse would be great , but total ass holes were running a muck and the poor staff couldn't do anything. Then in the indoor pool had a couple of whales who were running and cannonballing into pool. Which I didn't allow my kids to be jerks. We ended up leaving. It's not enjoyable getting soaked. And if I wanted to be splashed like that I would have went to sea world. Again the employees were sorry, but said there was nothing they could do. The put put was a joke and not convenient to the club house for balls and clubs. The coffee is the worst!!!

This place is very relaxing to stay in. We are not packed in like most RV places we have stayed…read morein. Two pools, one climate controlled for big kids and a small lazy river for the smaller ones. Also a variety of pull through or back in spots are available. Well thought out lay out with all spots on concrete slabs. Also two dog parks for those of us who have fur buddies. A gym and a small arcade. If you stay here I am sure you will enjoy a quiet restful stay, we have the last two stays!!

Do not stay here in the winter!!!…read more We stayed at The Ridge Outdoor RV Resort and unfortunately, for the price, this was a huge disappointment. I'll start with the only positive: the pads are nice and level, and our fifth wheel parked easily. That's about where the positives end. What they don't tell you when you book--and pay well over $100 per night--is that the hot tub closes every single day at 6:00 PM during the winter. There are no signs anywhere stating this. We showed up night after night thinking something was wrong before finally asking, only to be told, "Oh yeah, it closes at 6 in the winter." That makes absolutely no sense. Most adults use a hot tub at night, after a full day of activities--especially when visiting the mountains. If I wanted to sit in a hot tub during the day, I wouldn't have traveled to Sevierville/Pigeon Forge in the first place. This felt like false advertising, as we always choose campgrounds specifically because they have a hot tub--and we were unable to enjoy it when it actually matters. Next issue: the laundry facilities. We intentionally booked a site close to one of the two laundromats. Unfortunately, the card-only washers and dryers do not work. Staff is well aware of this and said it's been an ongoing issue, yet it hasn't been resolved. At one point, we were told another guest was charged $90 while machines repeatedly said "declined." There is one washer and one dryer that you can use--but they're double the price, and you'd have to wash everything together (colors, whites, towels, jeans--all in one load). Completely unacceptable. We also expected at least some activities in the clubhouse, especially for kids, as many resorts with large clubhouses offer. There were no activities at all. Bottom line: this resort charges premium pricing but offers very few conveniences. If I want no amenities and no nighttime hot tub, I can stay somewhere else for $50 a night. This stay felt like a complete waste of money. Needless to say, when we return to the Sevierville/Pigeon Forge area, we will not be staying at The Ridge again.