My friends and I have had the pleasure to rent from Moose Creek Crossing a # of times, with…read moremajority of our stays in the cabin "Fit for Kings". We have come to love this one in particular thanks in particular to the distinct layout of the beds, which has a few private bedrooms but also a fun downstairs sleeping space fit for kids or in our case kids at heart. Likewise the kitchen space is wonderful, especially as we tend to stay in more often than not to cook our meals, though the cabin is conveniently close to Pigeon Forge and Gatlinburg for day trips. We stayed in the "Fit for Kings" cabin 1/22-1/25 2016 most recently, and during this time thanks to the snow blocking us in on Saturday we had a chance to meet more of the neighbors too, including those who live year round in the cabins, and they were all very pleasant as well. I mention this because this is just what I would expect from such a lovely cabin and cabin community. Now if you're looking to book know that each cabin is different of course, with different accouterments such as pool tables perhaps, hot tub, TV, wi-fi, as ours had, but regardless of what is in your cabin you'll find they're clean, well kept and maintained, and that the management is great to work with when looking for your Smoky Mountain getaway locale.

We rented Fit for Kings in September, 2018. The inside of the cabin is excellent - clean and…read more plenty of room. The cabin is in a great location, away from the crowds and close to our favorite place, Cades Cove. Unfortunately our first impression was shock at how high the grass was and how unkept the shrubbery is. The grass and weeds in places was up to our knees. Didn't make walking through the beautiful yard very pleasant and created a look that the cabin has been abandoned for quite some time. I can't believe the management company would let the yard get in this shape.

Stayed Oak Heaven for a 4-day golf tournament. The cabin was new and had a coke memorabilia theme…read morewith coke collectibles in every room. The cabin had pool table, full size pac-man machine, and hot tub. The check in and check out process was simple and flawless. Easy access to the main drag and everything from Sevierville to Gatlinburg. The rental prices were reasonable too.

After having to leave another cabin we had booked through Timber Tops/Amazing Views cabins ( do not…read moremake the mistake I and many others have made feel free to look up my review )...I was scrambling to find somewhere to stay that wasn't going to cost twice what I was already out. I was getting overwhelmed and upset, this was supposed to be a fun, short stay that was getting over shadowed by an unscrupulous company and a misrepresented and poorly maintained property. Then Ginger answered the phone at Oak Haven like she was manning the phone for the Lord's personal office. She found an available unit with the bedding we needed that she could offer the best rate on for same day check-in. And did it all with the sweetest, kindest and most helpful demeanor. And seemed genuinely interested in helping us get out of the dilemma we were in at the current cabin we'd rented elsewhere. She was a Godsend in a wretched moment where I was ready to pack up and head home! She assured us their office was open for check in til 10pm so there was no reason to change our days plans and race over. We loaded up and went about our day trying to forget what had come before. When we arrived we were met by Josie I believe her name was? I was a lot calmer and not as desperate by this time so she wasn't blazed in my mind quite the same way Ms Ginger was, but this young lady was equally delightful! And.. as a 50 yr old female I feel ok saying it was very refreshing how she was dressed and presented herself! She boosted my hope in younger people! Anyhow, obviously their customer service was a delight..you arrive and the office is at the foothill of the entrance to the resort.. a quick stop for check in, meet their delightful staff- heck grab a fresh coffee, its there! They have a map of the resort, they'll highlight the best path to get to your cabin! The gated resort has a pool, an arcade I believe and a playground maybe other things but we were already pretty planned out. Arriving at the cabin...1st thing we saw was a hard lined propane gas grill, no worries about providing your own tank or running out half way through dinner... and there was a charger by the porch for an electric vehicle. The cabin itself, #54 was a 2br..the entire upstairs was a bedroom w 2 queen beds and an full bathroom. Down stairs was an open concept w a living room, a game area with a retro arcade console, pool table, foosball, board games, extra couch seating - kitchen complete w everything needed large seating area, washer/dryer and a large master w a king, a soaker tub and an en suite bathroom with walk in shower. The screened in porch had lots of seating options, a full patio table rocking chairs, 2 porch swings, lights, ceiling fans, a large hot tub w steps and a handle, and towels hanging by the hot tub!! The beds were all comfortable, everything worked as expected, there was an abundance of towels and kitchen linens, they had after hours emergency #s posted for maintenence emergencies. The resort itself is lovely and is built around a mountain side... the drive through it isn't treacherous, but is steep in areas and might need to be a consideration if you're coming in a winter month, there also wasn't any splendid views to be had other than the beauty of the surrounding area, which has been well preserved and cabins positioned in a way to still seem remote and private. I can honestly say for future visits to the area, Oak Haven will always be where I check out 1st. I truly appreciated all they did to salvage our stay! Thanks so much!

This hotel was AMAZING! Super clean , quiet, very…read morecomfortable beds and at a VERY GOOD rate!! We were shocked that the room was the quality it was for the rate we paid!! Since we were out of state we were just hoping that the reviews were legit and were pleasantly surprised to find that this hotel way exceeded our expectations ! Michael , the owner was super nice and VERY accommodating from our first phone call for our reservations throughout our stay.....and was even hospitable to provide the extra needs we had !! Thank you guys so much for a super pleasant stay!! Thank you guys so much

What lovely lovely place!! The room is adorable and just enough for for my hubby and I. We live 20…read moreminutes away but came up for our parents 50th wedding anniversary party. We stayed two nights. The staff was fantastic and gave 4 extra pillows too! ( we have 9 on our bed at home and forgot ours). It was pet friendly and they even supplied treats, a leash, bowls, and clean up supplies in a cute pale!! We were also placed in area where potty areas were easy to get to!!

I took my mom here for her 75th birthday in May of 2018 and had a delightful time. The location,…read morelooking south towards the Great Smoky Mountains National Park was peaceful, and even though it was a short downhill drive to Gatlinburg, it felt like it was miles away. We were greeted by one of the managers when we arrived who made us feel welcome. While there is not daily housekeeping, we had more than enough towels (and coffee pods!) for our three night stay. There was a fire through this area back in 2016. There is no sign of the fire in the remaining lodge building. Off to the side, up a hill, are the foundations of former their lodge buildings and restaurant. The view to the south includes some burned trees in the distance, but I found that it didn't take away from the ambiance. Due to the fire, the does lodge have a more remote feeling due to the lack of telephone, cable, or internet. We didn't miss any of these, and we had reasonable cell phone reception. I look forward to seeing the lodge thrive again and wish the owners the best in their continued renewal.

Me and my boyfriend stayed here for four days during the week after Christmas. Found this place…read morebecause I wanted a bed n breakfast & this was the closest I found. It's unfortunate what happened with the fires back in 2016 but the business keeps on pushing through. They still have a decent amount of amenities even without the other spaces they had offered before the fires. The rooms are a decent size, especially for two people. They offer a full sized kitchen which was nice so we didn't have to eat out every night. The balcony is cute & have great views of mt leconte. The bed was comfy & everything was clean. They had plush robes in the closet which were super comfy & great to put on after a hot bath in the spa tub in the bathroom. They also maintain hiking trails right by the lodge & they had a nice set up by the creek, there was a bathroom down there & a fire pit and lots of chairs set up. The lodge is only a mile up the road from downtown & the national park entrance so it's in close proximity to alot of great things. The only issue we ran into was not enough parking but we made it work. Overall had a great experience here & would definitely stay here again.

We traveled to the Smokies for vacation and made a point of riding bikes at Cades Cove, so needed a…read morenearby place to stay. After exploring all the options, I decided on Townsend Gateway Inn because of their cottages. We stayed a couple nights and had a nice time. Staff were super friendly and check in was quick. We were given a couple goodie bags of candy and then made our way to our cabin. It's basically a small house, with a bedroom, bathroom, living room (with a futon), and small kitchen and dining area. It was perfect for our 4-person family. Air conditioning in both rooms, comfy beds, and black-out shades. Our only complaints were that the floors could have been cleaner and the kitchen should have been stocked with more/better utensils, dishware, and cookware. We enjoyed the amenities, like the pool and cornhole. The location was great, which only took 20 minutes to get to Cades Cove. It's also right on the main road in Townsend, which has some good restaurants. The price was a bit on the high end (more than $150/night), but I'm glad we stayed here as the cottage in particular fit our needs and was unique.

Clean, comfortable, updated, very nice folks working in the little hut of the main office. And as a…read morebonus, they give guests a little brown party bag of snacks to enjoy when you're out hiking or fishing. Firepit onsite and a nice one at that, with about a half dozen Adirondack chairs. No restaurant on the premises but many are within a 1 mile. Rocking chairs in front of each room at the motel. There are also about 6 or 7 cabins and don't think they have porches large enough to accommodate rockers. We stayed in one of the cabins our first trip, and I believe those have cooking stoves? Anyway, both the motel rooms and the cabins are quite nice, and this coming from a hotel snob (I can't help it, too much business travel and it upped my game for nice linens, new rooms, amenities, etc.). Having said that, Definitely Would Stay Here Again!

I've been staying at this hotel every single Gatlinburg/PF trip I come on! Nearly a decade now…read more Yet, I've not had one bad experience!! They are so friendly and I don't have one bad word to say about them or their hotel. Rooms a spectacular, and no matter what balcony you receive, you get a good view. I love the "Historic" label, makes it so fun to stay at and look around!! My favorite part about this place is how convenient it is to just walk out onto the main strip of Gatlinburg!!!!! To the owners: Never let anyone take this place from you or try to buy it!! You are sitting on a relic! I always look forward to coming back :)

A step back in time with great history. Overall they have upgraded an original hotel from 1937…read more Don't miss the breakfast! Probably the best you will find in any hotel anywhere all home cooked. Bad part is out of their control, BEARS! While we were there several cars were destroyed. Don't leave anything like gum in your car. Honestly would probably not come back during summer months when bears are out. They have a security guy checking passes when you enter the parking lot not real sure why they don't arm him with bear spray and have him patrol the lot. This is a real serious problem so be aware.

We loved staying here. We had a girls' weekend, there were three of us and we stayed in the…read moreBunkhouse which was rustic but clean, cozy and comfortable. The bunks would probably be fine for kids but the mattresses were a bit thin for adults. We greatly enjoyed the wood-burning stove, plenty of wood was supplied. It was such a treat to watch the horses as they were getting ready for trail rides. We could see them from our deck. The goats were close by -- loved them! Hot tub was great. We would definitely stay here again. It is a peaceful and soothing environment.

This place it's the place to go. We've stayed here a number of times and love it. Every once in a…read morewhile we'll try another cabin rental outfit and always come back. Great, clean cabins, really nice owners and in the middle of Smoky Mountain paradise

This is an amazing place. Located close to everything. Easy to get to. Decorated cute for…read moreChristmas. Had everything we needed. Will definitely return.

We stayed at one of the Units during the Jeep Invasion weekend of 2023…read more The condo we rented was absolutely filthy and in very poor condition! There's no way to sugar coat this. The first thing we noticed upon arrival was how hot the Unit was! There was a heat wave that weekend and when we arrived around 6pm it was 95 degrees outside. Inside the thermostat said it was 79 but there was zero air flow so it felt like we had walked into a hot sauna. We immediately turned the thermostat down to 68, made sure the cool air was set to "on" and turned the living room fan and bedroom fan on high. We then went to check out the rooms. We found blood stains on the top blanket in the master bedroom. There were also stains on all of the pillow cases in both of the rooms. The sheets in the second room had stains on them as well but we couldn't tell exactly from what (maybe that's a good thing). The bedding was very inexpensive and not what most people would expect from a vacation rental. The sheets and pillow cases were uncomfortably scratchy and rough. The main bedroom had a thin "quilt" style blanket but the second bedroom and pull out sofa had fuzzy fleecy type blankets, the kind that is a pain to wash because it absorbs a ton of water and takes forever to dry! That screamed sanitation problems to me because there is no way those blankets are getting washed after every visit. When we entered the kitchen we were met with crumbs on the breakfast bar counter, crumbs on the dining table and on the seats of the dining table chairs. The sofas cushions were stained as well and (also) were covered in crumbs. One sofa had cup holders built in that had sticky drink rings in the bottom and what looked like a few cheerios stuck to them. When I lifted the sofa cushions to pull the sofa bed out I found whole pieces of cereal (looked like cheerios and Froot Loops). I also found chunks of scrambled eggs! Chunks!!!! I pulled the sofa bed out and to my horror there was food on the pull out sofa bed as well! The bed was premade and I guess someone ate their breakfast on top of the bedding before putting the sofa bed back up. I assume they thought after they left the bedding would be stripped, washed and cleaned, but it was not. This place looked like a family with a small child/children had stayed there for a week and left an hour before we arrived with no cleaning done in between! Now I can't imagine that's what really happened, but I also can't believe housekeepers would leave a unit that dirty! I don't know what is better, the possibility that housekeeping ignored all of this or the possibility that there never was a housekeeper that came to the unit in-between rental changes! Whatever the case, it never should have happened! So moving on to the cosmetic issues, the whole Unit needed a thorough deep cleaning and fresh coats of paint! The walls were so banged up and scratched and there were yellow streaks all over the wall in the hallway bathroom. There was a layer of dust collected on all of the base boards and the fans needed a good wipe down. The outside balcony was terrible! It was covered in bird poop! Covered!!! Bird poop on the door! Bird poop on the door handle! Bird poop all over the furniture! Bird poop on the ceiling fan, the rails, the table, the cushions and pillows, the ground! It was like 50 birds had been roosting on that balcony and it hadn't been cleaned in years! There is no way that wasn't a health hazard! I understand that you can't control nature, I get it. However, the balconies either needed to be screened in and/or the balconies should have been checked prior to anyone checking in and cleaned regularly! Having the balconies screened in would actually help with the bug problem as well but I'm not sure this place is interested in putting any money back into this place! Everything was very dated and dirty. The final issue I have to address is that the A/C was completely broken! After we turned the thermostat down we kept an eye on it to see the progress. After 3 hours the temperature had not changed at all! At this point we left and bought 2 box fans from Walmart. The temperature finally dropped down to 72 degrees around 3am! I truly believe that was because the outside temperature had dropped into the low 60's that night. We would have left the doors to the balcony open in order to cool down the Unit if it wasn't for the bug issue! By 6am the temperature was steadily increasing back up and was 75 degrees! We left after only one night! Between the filth and the heat, we just did not want to suffer anymore! ***My mother was the one who booked this***