I decided to go all electric for heating and air conditioning and went with a heat pump and all new duct work for my home that was built in the 1950s. I had solar added to my home so it was the logical choice. I was quoted a price for a Mitsubishi system, but of course "supply chain" caused a change and I went with the Carrier system to avoid a 4-6 month delay in having the installation complete. I went with Moore Mechanical because of their years in business and most of the reviews I read were very positive. Kevin, sales technician, who came out and gave a great sales pitch. He was very knowledgeable of the products and design. He definitely made the process smooth. The technicians that came out, Luis and Danny, were great. They were polite, professional and efficient. They took the time to answer any questions I had while they were working and kept me up to date on the progress of the job. I will say Moore Mechanical was not the most affordable bid I got, which is why they didn't get 5 stars, but I am definitely satisfied with the product they installed and service I was provided. read more

Just moved to the area, wanted to have some routine maintenance done, like oil the blower motor. The furnace has a Moore Mechanical sticker, so called them. The person who answered said it would cost $125. I asked if that included oiling the motor, she didn't know then transferred me to someone who would know. Waited for at least 30 minutes, no one picked up. Bottom line, if this is the way you're treated when asking a simple question, I don't want to deal with them. I see at least 10 other HVAC companies in this area with better ratings that Moore, and I will be using one of them. I will use goof off to remove the Moore sticker from the furnace. read more

Shawn was prompt and polite. He quickly found the problem and was able to repair the unit. I am very happy with the service.

Buyer Beware. (This pertains to an older house in Berkeley.) They put in an undersized heat pump heating/cooling system. Subsequent load calculations (unfortunately not done beforehand by Moore -- it's not required in Berkeley unlike other towns like Piedmont, but it should be -- I had to pay someone else to do it), call for a system in the range of 55K+ BTU. And they replaced a 78K BTU gas furnace. But they installed a 38K BTU heat pump. They tried, and are still trying, to sell me an additional resistance "heat strip" to supplement the system. But that would have caused high electricity bills. Instead, there are higher BTU heat pumps that would have done the job without having to resort to outdated and expensive resistance heating. When confronted they said that they put in the biggest heat pump of that brand which was not true, and irrelevant because I didn't ask for a particular brand. They chose it. They also left a potential lethal situation in the electrical panel: wrong brand and size of breaker. The city inspector told me to immediately stop using the heater (in the winter) until it could be corrected. Moore had to have a separate electrician, employed outside the company, to correct the situation. Even there he changed the breaker but not the fuses at the outside unit, so had to be changed by someone else before the city inspector would sign off. They also ran bigger ducting to a room that I asked for more heating in but didn't enlarge the existing or add a new register so the impact was nil. Also, the day of installation the rep tried to get me to up-size my electrical panel for several thousand dollars. I didn't and they made the existing one work. Seems to be a tactic of some electricians, PV installers and this HVAC company that is unneeded and expensive, and perhaps makes it easier for them in that they don't need to re-arrange the circuits to fit the new one, in some cases. The homeowner can't be expected to know all this stuff about load calcs, etc. The HVAC company needs to provide this. I had to educate myself after finding the system took 3-4 hours to go from 62 to 67 degrees. It also freezes up in temps as high as 50 deg. outside. Buyer beware. read more

Jesse at Moore Mechanical has been amazing!!! I own a salon in Pleasanton so when our heating or air conditioning is not working properly, it's imperative to get it up and running as soon as possible to keep our clients comfortable. Jesse is always right on time, extremely professional and gets the job done right & in a timely manner! He's extremely informative, shows me pictures of my equipment, makes recommendations and really knows his stuff! I really appreciate the excellent customer service he has provided every time! Thank you Jesse and the team at Moore Mechanical! read more

Amazing company! We had to uninstall and then reinstall our AC unit for an outdoor project. Of course we had to reschedule it a few times due to delays with our contractor. Moore was amazing at accommodating our changes and did an excellent Job! Highly recommend them for any of your HVAC needs!!!!! read more

Prompt efficient service! Got our ac back online just in time for the heat wave! Thanks!

Keith was excellent. Friendly, knowledgeable, and efficient. He explained what was going on, and and what to look out for. He was very thorough in reviewing what was quoted. He left me with a functioning A/C unit. Thanks! read more

I would give 0 if possible. our furnace was failing to ignite. the service person from Moore mechanical was on time. He claimed the igniter was faulty and charged an exorbitant price of $459 to replace it which included a service charge of $125. Three hours later our system was not working. The next Moore service representative diagnosed a circuit relay on the circuit board which did turn out to be the problem. Moore mechanical wanted over $ 800 to replace. we bought the board for $140 from APD appliance parts Distributers and it took 20 minutes to install! ThIs Outfit is Way overpriced !!! read more

The rep showed up a few minutes early and compl the service read more

Moore Mechanical - Beautiful evening sky - Heating & Air Conditioning/HVAC Near Me - Dublin, California

Chris Peña did a fantastic job with our HVAC maintenance. He was knowledgeable, prompt, courteous.

Shawn provided great service. Identified problem quickly and had a part on hand to fix the air conditioner in time for our next heat wave. Price seemed reasonable. read more

I've been paying for a Bronze package for a few years and a few weeks ago a technician came out to do the winter maintanance on my furnace. He told me that the "blower" was over heating and shutting off and said that the furnace would need to be cleaned. At the time, this technician seemed very confused and also mentioned that my air conditioning pipe was draining into the crawl space. I reminded him that Moore Mechanical had been out several years ago and pulled my air conditioning unit so I didn't even have one. I was sent an estimate for over $2,400 to clean the unit and one of the charges was close to $900 to have an additional technician on "stand by" for three hours. I tried calling them and left a few messages to get some clarification about that, but they never got back to me. I had another company come out for a second opinion and they have advised me that there is nothing wrong with the unit. Oh, and I will add that the filter they used to replace the old one wasn't even the right size! read more

Moore Mechanical - Heating & Air Conditioning/HVAC Near Me - Dublin, California

I called in June to get an appointment for a new unit. They gave me an appointment for July 5th in the afternoon. I waited all afternoon and called them when they did not show up. They told me that they had changed the appointment to July 9th And left me a message. Checked both phones. No message. On July 9th Daniel G came out to give me an estimate. He was here about 30 minutes and we discussed what was needed. When he left he told me that he would have the estimate to me by the close of business that day or if not definitely the following day. Today is July 26th. still no estimate or communication. I called the office this morning and explained the chain of events. I was told I was being transferred to another party but instead got disconnected. Since they have all my information I was sure they would call me back but I still have not heard from them. They used to be a good company because I've used them in the past, but something is not the same. read more

Great business! They're reliable, competent and fair. I trust them. We've used them for a few things and recommend them to friends!

We've been using Moore Mechanical for many years. Today was a tuneup on the air conditioner. These last few weeks the temperature has been hotter than the surface of the sun. Anthony and Ron came out. They were within the time window I was given and very soon after the text that I got stating that they were on the way. They put booties on before they came in the house and got right to work. They tested the capacitor on our unit outside and, it needed to be replaced. There was no way I was going to live with our existing capacitor with the temperatures we've been having. Anthony was very quick to replace it, and they replaced the filter inside our house. There were some other recommended items to take care of, and I was given a price on the spot. Again, we've been using Moore Mechanical for many years and I always recommend them to people when asked who we use. I'm very happy with their service and will continue to use them in the future. read more

Ron is a great guy and completed the scope of work very professionally. I am really happy and content with the service and response.

Our new tankless water heater had a failed motor & circuit board. My husband had already ordered $800 in parts directly from the manufacturer as our 5 year parts warranty had just expired. We needed help with the installation so we called Moore Mechanical. They had a tech out within 30 minutes(great). I had to pay $750 in labor. He arrived at about 10:45 & was done by noon. (great again.) I just think this was extremely overpriced. read more

I was able to get same day service when my AC stopped working. Ron was able to quickly diagnose, fix and provide short and long term options

I have used Moore Mechanicsals' services for 6 years now. Every interaction that I've had with the office and the technicians have all been stellar. We had our 6 month maintenance yesterday, and the technician Joe P. that performed the service was top notch, he was very knowledgeable and personable. I highly recommend Moore Mechanical for any HVAC services you may need. read more

Ron came out for the initial AC inspection. He is super knowledgeable, professional and an all around great guy. I feel like my AC unit is ready for whatever this summer brings. He even recommended a way to maximize the cool air according to the house architecture. I've already signed up to see Ron again, in October, for my heater inspection. I would definitely recommend this company. read more

Came out to fix a broken fan on an AC unit. They changed the compressor out as quick as could be and we had our cool air back. Moore moved some schedules around to accommodate our quick repair due to extenuating family circumstances. Hard to find a company that care these days, so we really appreciated their quick services and friendly staff. Couldn't recommend Moore Mechanical enough. read more

Joseph provided superb service. Answered all my questions and was very professional. He represents Moore Mechanical extremely well!

Power failure to thermostat due to failure in air handling unit. Very knowledgeable tech. Efficient and courteous

it was really excellent service that Tim gave very professional and give quick repair and honest suggestion.I would recommended Moore Machanical heating and Air conditioning for your next any cooling system repair. I also very impressed The way Tim very concious about wearing shoe covering during his repair inside and outside my air conditioning too.I would 100% cheer and share to my friends if they ever have issue read more

Efficient and knowledgeable, I recommend this HVAC company to everyone, Shawn was very courteous and he explained the process very well. He was also thoughtful in that he made sure to put on shoe covers when going in and out of the house. read more

The technician Joseph showed up exactly on time, serviced both our units and kept me informed the whole time. Moore installed both Carrier units several years ago and have been great. Would pick Moore again for all our HVAC needs. read more

Excellent service. Service staff, Ron, Was on time, explained use of equipment in very understandable terms. He had a professional manner the entire time on the job. read more

On time, friendly, knowledgeable technicia. Office staf& is always fast, friendly and available. read more

Richard, the service tech who came out in the rain, was awesome. Knowledgeable, friendly, efficient, etc. Parts for repair were on warranty hence free; labor charge for service call seemed reasonable. Only complaint is that we were without heat during a cold spell from Wednesday until Tuesday; they don't take service calls on weekends which led to a long delay before they could schedule an appointment. read more

Nate always does a terrific job on electrical work. He re-wired a complete bathroom remodel and did a fantastic job.

When I was searching for someone to service the A/C in my office, Moore Mechanical was the first place I contacted. They responded quickly and were helpful and professional from the very beginning. Received the first service from them today and I am so glad I called them! The technician was friendly, professional and knowledgable. He walked through the process, which hadn't been done in a long time. I feel very satisfied with the service I received and look forward to a continued service schedule. Pricing was the best I found for the service I scheduled, and the customer service was definitely the icing on top! read more

Very professional, dependable. Responded to my needs very quickly and the best to their ability. I've had two technicians at my home to work on my furnace and have been a pleasure to work with. read more

Pricy. the labor costs $$$$ for replacing motor module + $60 (not installed by them). not recommend if you are looking for cheaper service.

I had been a long-time customer of Moore - but no longer. They did not detect a failing A/C unit in my building at their routine maintenance checks, then charged me for coming out for an additional inspection, then actually refused to fix what was wrong, and then gave me a huge quote on a replacement unit. When I found another company that was able to replace the unit for over $2000 less, now they are literally telling me they don't want to have me as a customer anymore for the maintenance contract saying they can't maintain someone else's equipment - which is BS since the original equipment that was there wasn't installed by them either - they are just mad I didn't go with their high quote. This is terrible customer service and I will obviously be going elsewhere. read more

Very professional, reliable & knowledgeable services from original A/C system design & install to ongoing maintenance service.

Super nice guy came today to give an estimate on a new HVAC system. He went through with my husband how they are a no-pressure outfit and all of that. It's a shame that we won't be using him because he slapped a company slicker on our furnace when we weren't looking. Did we put a sticker on your car when you weren't looking? That'd be wrong right? Totally inappropriate to glue your business card on our personal property. Don't bother bringing us your bid- bring your razor blade and scrape that off our furnace. read more

Moore Mechanical - Slapped their sticker on our furnace during their estimate process. Classy. - Heating & Air Conditioning/HVAC Near Me - Dublin, California

The technician, Joseph Poquiz, was very professional and cordial. We received excellent service.

Our furnace was in pretty poor shape, and our AC was unserviceable, and I had been looking to replace it for some time. Our experience was excellent, start to finish. From Kevin doing a thorough walkthrough and giving honest estimates and information, to Byron, Paul and co. Doing an excellent job all the way through. We are very pleased with the results, and we look forward to working with you again! We will be sure to recommend Moore Mechanical to anyone who needs similar services. I'd give you all 10 stars if I could! read more

Moore Mechanical installed two HVAC units. From proposal through installation and follow up service, I found their work to be professional, well planned, and complete. I was very impressed. I recommend them. read more