WORST. EXPERIENCE. I didn't want to have to leave this review, but after the owners promised to make it right and then never made good on their promise, I can't stress enough how horrible our experience was with Moore and Smith. They were by a mile the highest quote, and we don't mind paying top dollar for good service, but this was nothing short of disappointing. The company came highly recommended, however they repeatedly dropped the ball on our rental when we needed to have trees removed. They presented a waiver to our tenants stating it was "to cover the property under insurance should anything happen". This was in fact a waiver in case the lawn and or driveway got torn up. I, as the owner of the property was NEVER presented this document, or I would have certainly requested to move the service to another day when the ground was more firm. Lo and behold, the lawn is a demolition derby, the driveway is damaged, and the tenants were picking up trash and debris for days. Not what I would expect for an $8000 service. When I called to get to the root of the problem and express my frustration, I spoke with Megan, who is equally as classless as she is condescending... not sure what swamp they dug her out of, but I've never been spoken to by a more repugnant person. Any company that would have THAT as their customer service person clearly doesn't give a shit about customer service... The owners called me back to apologize for how she spoke to me, which showed class, and promised to return to our rental, smooth out the tracks from the damage, and to reseed the lawn. He also promised to come to our property for free for a service should we need help. They never made good on either promise, and calls to the owner have been unreturned and texts left on read. Needless to say we are disappointed and will never be hiring them again. read more

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Beware. Took advantage of us by overcharging for removing one (!) tree that was on the ground. Estimate was $6,000 came in at $17,000 and refused to pro any sort of discount on the bill despite that I did much of the work myself with help from the local utility. Threatened to sue us for slow payment when our spineless insurance sat on their bill. Horrible people. read more

Ok so let's start with the back story: A 150 year old grande oak tree sat behind our back fence in an alleyway. This tree was pretty much as tall as trees get in the city of Tampa. Grande oaks are protected in this city, and if you do so much as sneeze on them the city will fine you. Well this grande oak decided to die on us and began slowly leaning on our back fence. One of the limbs decided to fall and literally crushed our metal shed and went straight through the wooden fence. It sounded like a bomb went off. This thing was coming down. So naturally we called the city saying their tree was falling. Apparently when oaks are alive its the cities but when they die and cause damage its ours. Fun. We had to pull a permit and pay for removal ourselves. So we began the tedious process of looking for a contractor. If you've never looked for a contractor listen up, it's hard. You get a million calls after going to one website. Most do not care what you want, they just want you to pay them. I literally had one tell me that they "wouldn't even come out for less then $500 and they charge for estimates". Some did not have the experience or equipment to deal with a mammoth grande oak. It's a super dangerous job. Your going up a hundred feet or more carefully taken down small 3 foot sections. You need professional and well trained climbers because people die doing this, and most importantly you need someone with a lot of insurance if anything happens. I live in Seminole heights, if that tree come down wrong it'll split my neighbors house in half and take the neighborhoods power lines with it. The estimates start rolling in and my bank account starts crying. There goes well...everything. How Moore & Smith Tree Care LLC came into my life: Then all of a sudden I got a call from a very happy go lucky English/Scottish accent guy. He tells me he's a local contractor and would love to give me an estimate. Then he tells me about his experience, and man oh man he's got a lot of experience. As I agree to get one final quote I realize he just called me on his personal cell. If you've never worked with a contractor you should know getting a contractors cell is something reserved for big CEOs dealing with huge properties not a school teacher living in Seminole Heights. He comes back with a quote by the next morning, and my bank account stops crying. It's literally $500 bucks less. He says no pressure and sends me a very detailed pdf of a contract outlining the work his crew will do. If I like it and would like to hire them just reply to the email. This was Wednesday. I reply and hire him. The city of Tampa typically takes about 3 days to get a permit. But Phillips(the contractor) wife was Downtown pulling the permit at 9 am on Thursday. We had the permit by the time I got home from work. That means the city Arborist came out the same day the permit was pulled. At this point I assume she's a magician. We scheduled for them to bring the mammoth down Saturday at 9:00 am. Saturday came and they knocked on our door at 9:00am sharp. Again not what I expected, a contractor on time. And it was Phillip knocking not someone from the work crew. They got straight to work. They worked the whole day carefully taking the mammoth apart piece by piece. The work crew was cheerful and meticulous. They were so very careful with the back yard. They were clean. They even took away the smashed shed and put up new fencing to replace the crushed fencing. That wasn't in the contract, they did not have to do that, but they did. They finished with daylight to spare. Phillips wife came to complete payment at the end of the day. What I think of Moore & Smith Tree Care LLC: This is literally the best contractor I've ever worked with in this city. This is the best customer service I've ever received. read more

Moore & Smith Tree Care - The mammoth - Tree Services Near Me - Nashville, Tennessee

Back in 2019, I researched arborists and licensed tree care specialists in the Sumner County and Nashville area to find someone with knowledge to help us conserve our 150-year-old oak and trim other trees that had never been attended on our new property. We were so pleased with Kassandra and her team with their impressive knowledge and skill, that when it came time in November 2023 to do it all again, we called Moore and Smith once more. Kassandra came out to evaluate our trees again and she was pleased with the way the conservation had helped preserve and foster growth. She was so honest with her current assessment of several other trees that would have made her money but were not in need of work, she advised us thus. Not too many contractors would talk you OUT of work and money for themselves. Integrity matters as much as skill to me. Are they the cheapest? No. Are they skilled and trained arborists that will shape and groom your trees PROPERLY for health and growth? Yes. Thank you, Smith and Moore for your excellent customer service and skilled workers. We highly recommend this team. read more

They are real nice people. They do good work & have competitive prices. They even came back out to chop off a branch that I wanted removed that I missed on the walk thru. I highly recommend. read more

Excellent service... not at all surprised why they have such great reviews. I called at 8:45am and left a message on the voice mail... ( honestly I really wasn't expecting a call back because my messages are rarely returned if I'm not an existing customer) But my call was returned by 10:30, unfortunately Moore & Smith was not available to give me what I needed, which was landscaping cut back/clean up and I needed it yesterday... so instead they asked if they could give my number and name to someone they refer... who does that anymore? That is excellent service. I received a call from another company by 4:30 and they will be out in the morning to give me a quote possibly do the job if it's in my budget. read more

I contacted this company because of their excellent reviews. I would like to add mine to them. Cory and his crew could not have been more efficient or helpful. They did their work quickly and cleaned up just like I would have. Cory went beyond what he needed to do in being helpful. I do not think you will be disappointed with this company. read more

Moore and Smith came to remove a huge dead tree in our yard. Access to our home isn't the easiest, and despite a few hiccups, they rolled with it with care and ease. They are a true pleasure to work with as Kasandra and her team made every effort to do what they said they would. That's a hard thing to come by these days. Thank you to Cory as well for leading the effort to bring down our big ol' dead tree! Recommend and would use again. read more

We had the misfortune of having a tree come down on the house during the train wreck known as Springtime in Tennessee. Moore and Smith came out the day after we contacted them and explained everything from an insurance perspective. They were also able to come out the following day to take care of the job. The team was friendly, and extremely efficient, getting the tree off the house as if they were a pit team for a Formula One driver. During the operation, they disturbed a family of raccoons living in the tree. Mom ran off and left 2 one-week old kits behind. The guys pulled the babies out and were concerned enough to bring them to us. Luckily my daughter works for a vet, and we were able to get a game plan together quickly (no reuniting with mama as of yet, but we've got our fingers crossed). The team even went so far as to remove a large branch off another part of the roof that wasn't a part of the job. When they were finished, they tarped the area, and cleaned everything up better than they left it. The best part was that I didn't get the bill.....they sent it off to the insurance company themselves. Great job and I can't recommend these folks enough! Thank you, thank you, thank you! read more

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Not only are these guys friendly, polite and personable they are really, really good at what they do. Unimpressed by another tree service that seemed to be making it up as they went along I called Moore and Smith and Cassandra gave me expert advice and won my confidence. That confidence was fully justified when the crew showed up and expertly carried out the work. They also gave me some free advice on two other trees in my yard. Get other quotes if you must but at the end of the day hire these guys, you won't regret it read more

It's weird giving this company only one star. Kasandra was so professional and pleasant. Her office was going to send me an itemized list and cost of all that needed to be done. I received the estimate but it wasn't itemized. I've left several messages, I replied to the email (which included the estimate), I've called many times over this past week and nobody answers the phone. This is just so disappointing so apparently I have to find another company. read more

We interviewed several tree services before settling on this particular company. Kassandra and her husband, the owners, made this an easy decision. They were extremely knowledgeable and honest. We needed a large tree removal in the front and considered a second tree removal in the back. After meeting with them, it was determined the front tree needed to go but the tree in the back was actually Healthy. Their knowledge, integrity, and efficiency made this a great experience. Would recommend for tree removal as well as consultation. Great people! read more

As a new homeowner and a single working professional, it is very difficult to find affordable, accredited companies who are willing to work around your schedule in a due diligence time period. I was ecstatic when I called Moore & Smith and was told they could come to my home two days later. In addition to the timely service, their quote was the cheapest one I had received thus far after using thumbtack and talking to various companies who seemed too bothered to coordinate with me. The gentlemen who came to service my home were friendly, timely, got the job done quick, cleaned up debris and even offered to show me how to properly trim my maple trees out front. I highly endorse this company and will certainly be using and recommending their services in the future. -Allison read more

These guys are good. They charge a little more than their competition, but they will work with you and give you a competitive price. They were in and out quick and did a quality job. They are flexible and will accommodate your request without charging extra. They cleaned up before leaving, and you would never guess that they just trimmed half of a tree. Kasandra and Cory both are professionals and get stuff done. Hire them! read more

I finally bought a home in Land O Lakes after renting for 5 years. Being from Virginia, I have never owned Palm trees and have no idea how to care for them properly. But what I did know is that they didn't look quite right. I called Moore & Smith because of their great reviews and spoke with Kasandra. She is a licensed arborist and offered to come by for a consult. I immediately thought consult = expensive, but I decided to see it through. She came out, answered my 100 (probably really dumb) questions, took a lot of time to teach me about each one of my 4 types of palms, and even told me that one of them is poisonous (OMG - who knew) and to never reach inside it. She's so knowledgable and really nice. To my surprise consult did not equal expensive. Her written estimate was perfectly reasonable and the service was scheduled for the next day. The crew that came to do the work were professional and again were willing to answer my questions, not making me feel like I was delaying them or keeping them from their next job (which is common in these businesses) they just chatted with me. Educated me more about my trees and it is very obvious this isn't you run of the mill "guy with chain saw" business. Oddly, I know this sounds weird, but the convey a real love of trees. The whole process was actually really enjoyable and my trees look happy now. :))) Happy Stagecoach Resident, Erica. read more

Strictly professional! Their crew and equipment were very efficient. Kasandra gave me a quote. We agreed and she saw it all the way through. They did an outstanding job taking down a huge tulip poplar in a moderately risky location. Hauled everything away and cleaned up. The foreman gave me a walk through before given final payment. They of course made it seem like they did it for a living. EXCEPTIONAL! read more

I liked Moore and Smith. Even though I didn't do business with them, I liked their honesty. I made an Appt with Tony to come look at my tree and give me a price. Tony gave his honest opinion and I respected that. I liked the fact the he didn't try to rip me off just to get his business out of me. You can trust this company and count on Tony. read more

I had a great experience with this group. They are honest and professional and really know how to keep your trees healthy. It's a passion for them, not just a job. I highly recommend them and plan to use them again in the future if I need more work done. read more

Mostly dissatisfied with Moore & Smith. Contracted them for a full days work. To start off, they were 1.5 hrs late with no call. They did work later, but was still short changed about an hrs worth of work as they also took a longer lunch than promised. Their work before lunch was not very productive. Seemed that most of the time only one person was working efficiently. I was a little surprised to observe that the foreman is really the only person using saws, skid and bucket. The other guys do a lot of waiting. I'm not sure what changed in the afternoon, but their efficiency picked up and they were able to get a good bit done. Had they shown up on time, put in the full 8.5 hours of work as promised, with the production they had in the afternoon, I would have been a satisfied customer. What really left me dissatisfied was the way they handled my concerns when I shared them. read more

They are very professional team. Willie came to my house for quoting for 5 times since I need to do the discussion with my neighbour and I went abroad for another month among them. He was patient, professional and very thoughtful for the customers. The communication was easy and efficient. Later, I was very impressed by the work by Phil and his team. Very knowledgable about the plants and trees and gave me lots of useful ideas. Besides, they finished the work on time and thoroughly. I've recommended to all my friends already and my neighbors. I believe it worth a try to contact them at least for a quote if you have any thoughts about doing something with your trees. read more

Moore and Smith arrived at my location on time and provided a detail analysis and estimate on the removal of a dangerous tree that was damaged during recent storms. I was also provided with the bond and insurance information without having to ask for it. They carry the best insurance coverage of anyone I received estimates from, and I got 5 estimates. I was at risk for possible property damage on three sides that belonged to me and my neighbors' property. On arrival prior to beginning work they politely spoke to each neighbor in person explaining their plans and ensuring everyone they would work safe and do their best not to cause damage. They work very carefully and methodically and absolutely no damage was caused. Keep in mind there were structures, fencing, landscaping, and other trees less then 5 feet away from a broken tree 70 foot tall and 50 foot wide. Everyone wore there safety equipment in the air and on the ground and they never took it off. They raked and cleaned up all leaves and twigs everywhere they and smoothed out any rough spots from equipment and heavy limbs. These people are the real thing and highly trained. True Arborists. They are also competitively priced in my are which is Hendersonville, TN. As an added note, 2 of my next door neighbors hired them to major tree work on the spot after watching them at my place. What does that tell you? I would hire them again without question and so would my neighbors. read more

We used Moore & Smith Tree Service to trim some trees on our property this month and were very pleased with the service they provided. Cory did a great job in the trees, while Brandon, and the woman (apologize as I forgot her name) on the ground were excellent in clearing the trimmings. Would highly recommend them! read more

My house and and I are from Texas. We were contacted by this company and told he was wanted as a climber. We told them that we didn't have the money to make it out to Tennessee. They advanced him $150 to get there from Texas to Nashville. When originally he was supposed to be advanced 500. to take care of the vehicle to make sure it would make it. All three worked off. now if they had to give us the money to get there why would we have a place to live when we got there? So we upgraded our family drove 12 hours to Nashville Tennessee. To be treated like crap. Not even be looked in the eye. We understand handshakes are a No-No right now. They put us in a motel room and said it's only because we had our daughter with us. Their communication between husband and wife the owners of the company were terrible everything we were told by the husband was shot down by the wife. We were supposed to be put on a 5-day trial for cash. That I was going to report to my insurance company myself instead of being put on payroll and losing my insurance. Within 24 hours of getting to Tennessee we have already been threatened by these people that they're going to call CPS on my children. My husband was followed when he left the job site. And now we feel as if we're in danger. This company may be a great company to take your trees down. But to work for it's absolutely terrible. There's no professionalism. There's no communication. They threatened us. When he was trying to speak to them they refuse to listen to him he was talked over the crew that he was supposed to be on hadn't even been assembled yet they were calling old people and trying to get them to come for double the pay. But they refused to pay him for coming four states away. Absolute terrible company would not recommend to work for or to cut my trees down. We gave them pure honesty we uprooted are entire family. And now we are $450 in debt to a company he's not working for. Because they want him to go from $300 a day to working a whole week just to pay off the debt. Which we won't be able to go back home after. And now we're stranded in Tennessee trying to figure out how to get back home before we lose the house we have and our animals that is still at home being babysat. this company has destroyed our entire way of life. We quit the jobs we had gave up all of our customers because we own our own business as well. And came here within 48 hours Ulta find out they sold us a dream and bullshitted us. God bless to anybody who has dealt with this company and had issues. And God bless to anybody who may be screwed in the future. You will be in our prayers. We made this mistake. we just hope others do not make the same mistake. read more

Found them on yelp after reading reviews. Fabulously responsive and accountable. Owner was on site and workers were excellent. Highly recommend and will repeat business in future. read more

Very professional and knowledgeable. Excellent communication, arrived when they stated they would. Price was very reasonable. Cleaned up to perfection after cutting down tall pine. This company is top notch. I could tell from the second I spoke to them they knew what they were doing. Will hire them again in a heart beat as well as HIGHLY recommend them to friends and family. read more

These are wonderful, knowledgeable, and friendly people who care about taking care of your trees professionally and properly. I've used them repeatedly to trim my palm trees and cut down a large dying deciduous tree which was posing a danger to my dock and potentially people. They always clean up before they leave and I am always delighted with the work performed. I can't imagine why anyone in this area would use anybody else for their tree service needs. read more