After my regular Repair shop closed doors because of Covid Year…read more I had to find a new place to go. I of course have heard of Moodys as they are one of Maines's most known places. I have heard a lot of different stories some I liked and some I thought less of none the less I choose to give them a chance. I do need to say that this shop has a very responsive call service there was no waiting on the phone along with the fact when I placed an insurance claim in with their shop I was almost immediately called and asked to come in with the car within a day or two. I enjoy a good responsive company. Now my first experience with them went bad however it was nothing that was their fault. The second time they got my car in fixed it within a day and I was back on the road. After I got it back however I Noticed that there was still a noise grr. So that was something that upset me. I called up and they took me seriously about still hearing something and scheduled me right back in for another service visit. They corrected the issue within a day. All in all, they are kind people, The shop is in an easy enough spot to get in and out of. I can't say I am happy with all the work because they missed something however they were quick to fix it so there is that. I will say out of the many shops I have tried they are far from the worst and do seem like they care about your business and making sure you leave happy. I will say if you need a place definitely check it out and just be sure to let them know what all your concerns are they will listen.

They are reputable, do good honest work. They guarantee their work and don't try to get out of itread more

Last March I went in for a Maine State Inspection and was told I needed my steering rack replaced…read moreand a rear enforcement bumper. He was quoting $2,500+ for the steering rack and $553+ for the bumper reinforcement. I took my car to three other reputable shops in the Portland area. I was quoted $337 for the bumper reinforcement with OEM part, and the repair man even told my father and I that we could replace it ourselves because my father was able to remove the bumper cover himself. The other shops I went to told me I only needed my inner tie rod replaced including a wheel alignment. I got this repair done for $220 dollars and my car drives great. It is a 2013 Honda CRV with 70,000 miles that has never had issues on the road. The one difference between going to Carter's and going to the other repair shops is that I went ALONE (without my father) to Carter's a as young woman. I remember when I dropped my keys off at Carter's and the man at the desk called me "sweety." Unprofessional and patronizing. Carters is deceitful, greedy, and untrustworthy. Do not come here unless you want to get taken advantage of.

I'd avoid like the plague. Been here plenty of times over the years. They overcharge for EVERYTHING…read moreand always "find" issues I never had before going there. Better off going to the dealer!!

I've been to this shop for auto body work and they do a great job. I had some body work required…read moreand noticed they do auto repair too. This is a GREAT shop! They provide accurate estimates and stand behind their words.

Acme Auto Shop is amazing! Customer service is excellent right from the start when I had an…read moreestimate to the end when they repaired my car in two days. Pleasant people to work with highly recommend. There were other places I could've gone, but I knew that I could get in and out without getting a long wait.

best shop in the area great people...! wouldn't trust anyone else with my vehicles...!read more

I can't speak for the body work side. I can speak to the towing side. Son was in an accident. was…read morecharged $350 to tow 1.5 miles. I had it picked up first thing in the am and was told they would waive the storage fee. Highway robbery. Contacted for explanation of why it was so expensive and was ignored.

I live in NEWPORT BEACH and I travel to Harbor autobody for the best pricing and they do the best…read morejob. Juan is a great guy. He works with you and he'll take care of you. Thanks again to Harbor autobody.

I'm sorry to say the owner retired and sold the business to an out of state private equity firm…read morethat specializes in auto body repair shops. I brought my truck in and they wouldn't even look at it until a week later with an appointment. I've heard horror stories from two other car owners with their cars sitting in the lot for weeks with the work not even started. I'm following Shaun to his new shop, Port City Collision.

Completed work within agreed time frame. Very friendly, great customer service. I have been a…read morecustomer there for more than 15 years and I keep going back

My mechanic told me that my sliding door and transmission issues were covered under an extended…read morecustomer care package so I brought my minivan into Berlin. When you walk into service office, none of the many men at desks there look up from their computers and offer assistance. I waited 10 minutes for someone to give me the time of day, and they just said "you good?". I left my car for for maintenence, and it was there for almost two months. Only once did a rep text me to say they hadn't forgotten about me. I had to get my EZ pass from my car and it took them 1.5 hours to locate it in their lot- they had me roam the lot for 30 mins looking for it myself. They finally called me yesterday to say it had been fixed. I picked it up (after again waiting for a rep to look up from their desk and give me the time of day- alas, I waited awhile and finally got another "you set?" as if I was standing here for kicks. Drove my car home and the sliding door in fact was not repaired. Berlin Toyota has terrible customer service and terrible professional service. Still have no idea what the status of my car is, but hope that after all this, I never have to go back. I will look to a different Toyota dealership in the future. This one seems to be a joke!

New to the area... and dealership said I needed a $800 brake job for pads and rotors. See Yelp…read morereviews of how honest these guys were, tried it out. They inspected and gave me the option, the brakes had 10,000 miles left on them!! So come back in 10k or if they wanted they were prepared to change them if I wanted to. I'll be back in 10k with high confidence they will treat me right not looking to squeeze all my dollars from me. I'll do a follow up with their work - which I suspect is top notch!

I took my car to get an inspection sticker. Well walked out with an estimate of 1500 dollars and…read morethey failed my car. So I took it for a second opinion and I just needed front brakes.everything else passed. So my advice if this shop tells you your car needs a lot done Get a second opinion Will never step foot in that place again.

They communicated clearly and regularly, worked well with my insurance company, got the work done…read morewell and efficiently, and were generally congenial and competent.

I have known the owner Dave for twenty plus years. He handles all of my families vehicles with care…read moreand financial prudence, and he fights properly for your position with the insurance adjusters. Good guy, good service, and quality work. 4 stars, recommend.