friendly, helpful staff. They have a great inventory of in-stock parts. And good pricing. Asp/…read moreParts Authority is becoming a first-call for me! Ben, in Medford

Massive warehouse at wholesale prices I love it!!! Reminds me of this massive auto warehouse in…read moreCarson CA. I definetly plan on comming here again for auto parts!!

I WOULD GIVE THIS ZERO STARS IF POSSIBLE. This is not a safe…read moreplace for women to shop for auto parts. The staff are unprofessional and will give out your information to non-employee friends without consent. Take your business elsewhere.

My 2015 Rav4 needed a brake light bulb replaced. I usually do these repairs my self, but Cody, the…read moresales associate, did it for me. Exceptional service! All my auto parts now come from his store on Barger Ave. in Eugene.

After my car unexpectedly broke down right in front of NAPA Auto Parts, I was met with kindness and…read morecourtesy from the staff which was a relief to be met with compassion during an otherwise stressful and unpleasant situation. It's reassuring to know there are good people all around us.

Great employees the took time to explain all the products I purchased and inquired about. They even…read moreexplained the problems I was having with my vehicle. After my bad experiences at Auto Zone it was a fresh breath of air when I went into Napa looking for answers and reliable products. Napa you solved the problems I was having with my vehicle, Thank you. Highly recommend this location.

A one day job turned into a week and a half ordeal. Welds are sh***y. Looks like a rushed job, no…read morecommunication, I called for a status update and they said they'd call me right back and never did. Bad customer service, is there a zero star rating? How hard is it to shorten a straight drive line 3"

I ordered five cab marker lights for my pickup which fit properly. They promised to call me when…read morethey arrived. I received no phone call. I finally called them and was told that my lights are in. I made arrangements to travel in to get them the next day. I arrived at the store and examined the lights and determined that they were correct. Robert made up an invoice and let me look at it. I told him he had over changed me by a few dollars each and told him what I had been quoted. Robert kindly repriced the order for me and I paid him. A bit of a hassle but everything worked out well.

When they were in business that recommended the perfect battery for me. They were always friendly…read moreand helped you find the need item.

Yelp 100 Challenge 57…read more Came in looking for a sunshade. Didn't notice other customers in the store at the time. Two gentlemen were working behind the counter and pointed me towards two types of shades. The shades weren't as thick as I was seeking and since the employees didn't offer assistance, I left. Store was clean and shelves were orderly however, would be wise to offer better customer service. Parking is available out front even during the current construction.

Absolutely the best! Im a older female with my grandkids in the car. The youngest not yet 2. Issue…read morewith battery cable coming loose. Bryan spent a good 15 - 20 cleaning the cables and tightening. Auto Zone Barger Thank you for awesome service

I was buying a rubber hammer and the price said it was $6.99 but when I went to check it out the…read morelady said it was $8.99. She said they might've put the hammer at the wrong spot but it wasn't at the wrong spot. She raised her voice for no reason. I recommend not going to this store.

Went to autozone because my car was having trouble starting. The guy didn't know they could test my…read morebattery, needed help to do this correctly. His manager showed him then disappeared telling him to change it out as it was corroded. He clearly did not know what he was doing, it took 70 minutes to change my battery and I have zero confidence it was done correctly. I will never return to Autozone, I have lost all confidence in them.

They're alright, but a bit on the expensive side for products out on the floor. As for parts, I've…read morefound them to be reasonable. I wish we had a better option closer to home.

My friend needed an air filter for her car & we knew O'Reilly's could help us out. What we didn't…read moreknow was how above and beyond Marcos & Damien would go to assist us. They were both patient and understanding when explaining what we needed & made the experience fun. Definently what we received at the 99 store. Thank you Marcos & Damien! Appreciate you.

Yelp 100 Challenge 49…read more With the weather approaching 90 degrees, I was looking for a thick sun shield for my car's windshield. Arrived at this store to find meet Robbie, the store manager who was very willing to help me in my quest. He stopped what he was doing, took me over to the aisle and showed me the various shades. When I found one I liked, I wasn't sure if it would fit the car. He was so kind to walk to the car with me, allow me to check out the shade to be sure it was what I was seeking before I made the actual purchase. Now, that's incredible customer service! The store was clean and organized. Parking is available in the lot out front. There are even discounts for people over 55 and military personnel, both current and retired. Highly recommend this O'Reilly's for your automotive needs, it was a pleasure doing business here.

Putting on a black armband. Was informed by the AAA the the battery on my Hyundai had gone over…read morethe lead and acid bridge to the land of dead auto parts. Got a jump and let the car run for 20 minutes while beloved Bride got dressed for the cold. Drove to Competition Auto Parts (fictitious name) and their price for a replacement was $200+. Decided against this price. Drove to Advance. Their agent told me he would NOT sell me a battery until they tested the on I had. Fine. Their battery was about $30 less, so even if I had a brick, I'd be okay. Testing proved my battery after 45 minutes of being recharged by running engine was now ALIVE! "Ha ha ha! Give my battery LIFE"! (Thanks to Mel Brooks and Gene Wilder). So, they fine folds at Advance did not charge me, sent me on my way and gets my eternal gratitude. If you decide to go there, tell them Perfesser Howard sent you. They'll have no idea who I am, but free advertising never hurts.

On Friday, Oct. 25 at 7:30 p.m. I needed a new battery. The only retailer who would install one was…read moreAAP. Shea was on duty. He was extremely patient, over 3 phone calls, in helping me find AAP. When I arrived he was helping a non-native English speaker find a rare part. AAP didn't have it and couldn't order it. Shea was infinitely patient. He found it online and wrote down for the foreigner where he could get it. Then Shea installed my battery. Krystal (Shea's boss) - Shea's a great employee. You'll never find one better. Keep him around. Duncan Murray

Great service and people! Same day appointment and car was washed for free. Have had multiple VW…read moreserviced here.

I'm shocked at how bad this service department is. This time - I had my car fob stolen & needed a…read morenew one ordered and programmed. They told me 3-5 days & $475. It ended up taking 16 days and costing $600. And I had to have my car towed because I left town right after my fob was stolen. The front office said they had it don't worry they'll take care of me and when I got back after five days not only did they not know where my car was they didn't have the fob that was apparently not delivered- even though they ordered it & I had paid for it 5 days before. They didn't know where it was. No car no fob? No call to update me ? They treated me with a very standoffish kind of vibe brushing me off, acting like it was my fault that they didn't know where my car was towed to. I walked about three minutes and found my car. Lazy ass staff. Really there is no customer service at this business. None of the staff is very professional. They should take a lesson or a class before they get hired. I wish I had other options for Volkswagen in this area because I would definitely go there instead of Sheppard. Train your people !!!!