If I could I would give ZERO STARS! Seriously the most pathetic sales team at this location, I will definitely 100% suggest not to do any business with anyone here! Extremely unprofessional, my husband and I went to go look at this Jeep Monday august 30th! He submitted an application to begin the process on purchasing this vehicle, Niel (the salesman we had) told us all they need to look is credit score and most recent paystubs from employer which my husband went ahead and sent over to send back to the banks they work with, the next day this Niel guy began going back and forth with my husband saying that he now needs for him to send his proof of residency (we sent them the lease contract we have with the property) but that was not enough, he then went ahead and asked for my husband to send HR contact information from his employer to verify that he does work there (I mean what kind of dealer calls employers first of all) he starts asking to send proof of utilities bills with his name which he did, this whole crap went on until today Thursday, it was some bullshit after bullshit from these people, despite Niel telling my husband "congratulations" on getting approved for the jeep but today out of no where he called my husband to tell him he got "denied" so randomly! I drove my ass to the dealership to find out what all this crap was about, because if he got denied for no good reason, I was going to apply, have all my stuff checked and purchase the vehicle, as soon as I got there they told me that the jeep was "sold" to someone who came from austin" 10 minutes before I got there, which is bullshit because guess what! The jeep is STILL AVAILABLE ON CAR GURU AND ON THEIR ACTUAL INVENTORY WEBSITE!!!! My husband and I are both in the property management industry we handle people and contracts every single day and holy crap we have never in our lives experience this shit show of a service! And by the way..... this is a USED 2011 JEEP!!! Not a damn Lamborghini for them to ask my husband to send them all this unnecessary documents I mean I'm surprised they didn't ask him for his blood type or shoe size! BOTH Niel, and managers are clowns, either they need to be trained better or fired! read more

Final Update....Monument Chevrolet followed through and helped get the issues resolved on a timely manner. Mr. Jensen was very helpful and offered to help in any way possible. He and I kept in contact all throughout. I would have to say Monument Chevrolet is customer friendly and they want to make their customers happy. I am very pleased on how management and Mr. Jensen handled the situation and would definitely do business with them again. THANK YOU Mr. Jensen and Monument Chevrolet. update.....Monument Chevrolet called and after talking, it was decided that Monument Chevrolet would pay for the heater repairs. I have been instructed to get an estimate and then we go from there. It sounds like they are going to follow through. Hopefully everything will work out. Once the vehicle is repaired and liability for the repairs is at the hands of Monument Chevrolet, I will update this review and give appropriate credit where credit is due. Estimate will take place on Wednesday ( Jan 24, 2017). I should have a response in Yelp soon after. Just purchased a vehicle this Saturday - Jan 14 - 2017. Flew in from Amarillo and did a basic test drive. All checked out well. On the way back home I found two issues with the car - busted back speakers and the heater did not work. I informed the dealership and they said "bought as is". The issued was found about 4 hours after I purchased the vehicle and they cannot help? Will try to speak with the manager today (Joe Jensen). I texted the salesperson (who by the way was awesome) and he has informed the manger but the manager stated to him "Bought as is". WOW - what a disappointment! It's funny on how many times we communicated (also instantly) before the purchase, and now that I call, I can't get Mr. Jensen to return or answer my calls. If we cannot resolve, will probably go to the better business bureau and file a complaint. read more

I would like to thank Monument Chevrolet for the exceptional service from the Salesman, Sales Manager, Finance Department, etc. My daughter went to Ron Craft originally as my family has purchased over 10 cars from them so they were our go to dealer. Well we will never use them again after the treatment she received. They didn't care to work with her or me and the attitude of the Manager was - "OK whatever". Howard Williams and Amarr Clark both assisted my daughter and not only beat Ron Craft's discounts on the car but also her final payment amount. I cannot thank them enough for the assistance they gave my daughter as she was in dire need for a new car. As a single mom this was critical not only for transportation but for her and our grandson's safety. Again Monument Chevrolet will get all our families business from now on and I will tell everyone of a very disappointed we are that apparently Dealer Loyalty means nothing to Ron Craft. read more

My Name Is Dave Meadows I Stopped In At Monument Chevrolet Looking For A Silverado Truck. I Was Welcomed By A Salesman, Mr Larry West and He Was Very Helpful. He Answered All My Questions and Was So Helpful To Me. Mr Larry West Made My Shopping Experience So Easy and He Really Went Out Of His Way To Explain Everything In Detail To Me. He Explained The Huge Rebates and The 0% For 72 Months To Me. I Think Monument Chevrolet Is The Best Place I Have Ever Visited To Look For Purchasing A Vehicle. I Am Presently Saving Up My Down Payment and Will Return To Ask Mr Larry West To Assist and Help Me Buy My Silverado Truck. Thank You Mr Larry West For All Your Professional Help. Sincerely, Dave Meadows Shell Corporation Houston, Texas read more

I was in need for a second vehicle, i went to all my GM dealerships in my area (SE Houston, Pasadena, Baytown, and Pearland) and OMG I shouldve just stayed at Monument!!. Even tho i was in the market for a small vehicle, (Spark) its crazy how many typical sales person will try to rip you off. Long story short; Baytown and Monument gave me the best offer, but Monument went above and beyond to help me. The Manager W.C negotiated a GREAT Financial Contract with the lenders, i couldnt walk away from it. The price of the vehicle is one number, the financing adds a couple of thousands of $$$ MORE, every single number counts! And this guys understand that! They really go above and beyond for their Cstomers best interest!! read more

I recently purchased a pre-owned car from this dealership. My salesman, Rick Taylor, helped me choose the perfect car for me, explained all of the features, and gave me a great price! The finance department got me a great rate and helped me get an extended warranty to cover anything that might go wrong with my car in the future. The car was clean, inside and out, and had obviously been completely serviced before being placed on their lot. I've had the car for about a month now and it is incredible. I've heard horror stories about buying used cars but my experience has been nothing short of perfect. I would highly recommend this dealership and my salesman. read more

I had the best experience I have ever had buying a car. Marckel Thomas was very professional, kind and most of all, honest. I told him my limits and what I could afford and he respected it. He didn't try and sell me a car that was over my budget and he worked hard to get me the car I wanted to fit my budget. As a single mom, car buying has always been a hassle with over powering sales consultants...but not Marckel...I had time to look over the cars in the lot first without someone breathing down my neck...He then met me as we were coming inside and made this a wonderful experience. I recommend this dealership and also Marckel when buying your next car. read more

Before and while I was buying a car from there, they were the nicest people in the world. Two weeks later, when my plates came at dealership, I have requested to mail them to me. After that I tried to contact the person but everyday I heard only a answering mashine. I ve left massages. I asked to redirect to the guy's menagers- same thing. Noone answered, No one called me back. It felt like i was ignired purposely. Week later I finally got through to menager and he told me that they sent my plates by mail. I don't know if it's normal or what, plates gonna come in two weeks he said. Inside the Houston. Very disappointed read more

Just bought my 9th car from Monument Chevrolet. The 2011 Traverse is a dream car, and Monument is a dream dealer. I am always treated as royalty and like I am their only customer. I trust Monument Chevrolet. Their salesmen, their service and body shop are all run with such pride. And the facility is gorgeous! One month later, I am so in love with my Traverse. It is really a " chick" car, everything within reach, even the backseat in case you are traveling with unruly grandchildren. Drives like a dream. And the gas mileage.... well... I am saving a bundle. read more

Sent an e-mail to Monument Chevrolet during the last week of Cash for Clunkers program. I told them I wanted the cheapest thing on the lot. Rick Taylor responded with exactly what I needed. He new it was a rush decision and he did not waste time with what Monument may have wanted to offer. He told me straight up what car he could offer to meet my immediate need. Since making the sale, there was some problem with the On-Star system, but he worked with me to resolve that as quickly as possible. I enjoyed working with Rick and my 30+ miles per gallon. read more

So far I can say this dealership (service department) has done a great job in assisting me in my issues. Even though I have not purchased the vehicle from them directly, they treated me as if I did. Super good and thoughtful people who take the time to talk to you and explain what has been done. Keith Clower is a prime example of what a Service Consultant should be. Very good followup and willingness to go the extra mile to make your issues become non issues. A primary reason I will continue business with them. read more

I went thru the miss fortune of having a car accident. My insurance agent was great, even tho he was only involved for 1-2 days. My vehicle had much work to be done, and the Body Shop adjuster was of great help. He kept me updated with everything on my vehicle, from the shop receiving the "OK" to start working on my vehicle, parts being ordered/received, to vehicle getting detailed out for me to pick up. Great Customer service from all the guys there, will defenetly recommend the body shop!!! read more

My experience with Monument Chevrolet has been outstanding. Mostly due to the wonderful job done by my sales consultant Marckel Thomas. Prior to my purchase from him I have been a loyal customer at Billy Navarre Chevrolet in Lake Charles, La for many years. It is my opinion that Marckel is a great asset to Monument Chevrolet. I am letting all of my friends and co-workers know, if they want a pleasant no hassle car buying experience this is the place to be. read more

We had a great experience working with our salesman Nathan at Monument Chevrolet. He made the process of buying our Silverado smooth and stress-free from start to finish. He was knowledgeable, patient, and never pushy--just focused on helping us find the right truck for our needs. We really appreciated how easy he made everything and how well he communicated throughout the process. Highly recommend asking for him if you're in the market for a vehicle! read more

So I recently bought a 2016 Dodge RT and so far I'm loving it before I came here I went to so many dealerships and I just never felt comfortable but as soon as I came to monument they treated me so well and helped me with everything to the get the car I wanted!!! I highly recommend Theo to help you find your dream car him and his team did incredible they really made the process smooth and easy thank you so much monument!!!! read more

Three of the four cars we own were purchased at Monument Chevrolet. All four of our cars are serviced at Monument 100%. The Service dept is awesome & takes care of all our needs. I can't tell you how many offers we've had to buy the 2007 Chevrolet Colorado w/ over 100,000 miles. Everyone knows it's been well taken care of. However, it's not for sale yet. read more

I have just purchase a vehicle through Monument and they were all so wonderful walked through the entire process with me since this was my first time purchasing a vehicle Dalia and the entire team was awesome!! Thank yall so much for all the help and I know when it comes time for me to purchase another vehicle if will be from Monument read more

The guys at Monument Chevrolet Collision Center where great. They took care of all the issues that came between the claim and the insurance. They had no need to call the insurance for me, but Lenny (Manager) grabbed his cell phone and called them right in front of me. Great service and customer help!!! read more

Went to different Chevrolet dealers to find the best deal on my truck. Monument was the only one who negotiated my truck lower than the other 3 places. To make the deal even better, the manager negotiated my financing better than my credit union could. Will highly recommend to anyone!!! read more