Staff were organized, friendly, and fast! We went straight out across the street and were kayaking…read morewithin 10min of checking in! Advice for a simple trip, bring flip flops/water shoes, a change of clothes (at least pants), and a towel. They have a restroom but more importantly they have dressing rooms and complimentary HEATED towels! Only problem is there really isn't a "secure" place to store your stuff, but it is pretty safe behind their counter! Great adventure!!

We rented a two row bike to get some excercise and ride around Cannery row. It was a nice cruise…read morestarting from Lover's point beach. The girls working here were friendly and helpful. We took a few breaks to just take in the views. Of all the times I visited Monterey, I'm glad we did this with our kids this go around. There's a basket in the front with a seatbelt for the younger kids. It was an enjoyable activity for our whole family and the weather was beautiful. We got to see the seals the Monterey bay Aquarium are trying so hard to keep safe. We rotated so all of us got to ride in the back and enjoyed the cruise. I recommend this activity if you have other adults, older kids (teens and up) or if your little ones can fit in the basket. Not the in between ages, there aren't any seatbelts or safety restraints. If you are in the area keep this activity in mind. It's cost friendly and the views are beautiful.

Visiting from out of state, the whole family went in, and Paisley was AMAZING!! Helped my girls and…read moreI with clothes, wrote down the best places for us to go see... truly the best customer service. Thank you so much!!

Best surf shop on the Monterey -peninsula! The selection of clothing is endless and so well put…read moretogether by "Karlee". "Mike" at the counter has the best customer service...! Both very Knowledgeable and friendly. We always visits this spot when in town you feel like you're stepping into a surf paradise the minute you walk in!!! "

Dishonest and Unprofessional - Avoid This Place…read more I rented kayaks here with my girlfriend using a Groupon that vaguely said "kayak rental for two" with no clear time limit. It was our first time kayaking and we were just trying to have a good time, but when we got back (about 90 minutes later), the owner, Trudie and her aggressive employee ambushed us with an extra $50 charge for supposedly going over their "one-hour limit," which was never clearly communicated. I should've known this place was shady when Trudie asked for a tip before the service, holding the POS iPad and waiting for me to say an amount she could enter herself. It was awkward and pushy--I reluctantly said $5 because what was I supposed to do, tell her no while she stared at me? Their employee originally told us, "You have about an hour or so," which was super casual and vague--nothing about a strict time limit. When we returned, suddenly he was claiming it was "one hour, give or take 10 minutes," which makes absolutely no sense; what does that even mean, 50, 60 or 70 minutes!?!?! Nobody talks like that unless they're scrambling to save face in front of their boss. It was obvious he made it up on the spot to cover himself. What made it even more infuriating was hearing the employee lie to my face while condescendingly saying, "Hey buddy, I said one hour, give or take 10 minutes". The attitude, the dishonesty, and the fake "policy" were a perfect storm of unprofessionalism. On top of that, Trudie knows most people don't bring their phones or watches out on the water, especially first-timers like us. We had no way to accurately tell time out there, and it feels like she counts on that to trap people into being "late" so she can tack on extra charges. When I pushed back, Trudie, her employee, and a random bystander--who seemed to be her personal friend--ganged up on me, trying to intimidate me into paying the surprise fee. The whole situation felt like a setup. I even saw Trudie earlier trying to overcharge tourists for paddleboard training they didn't need. On top of all this, the harbor was packed with over 100 boats constantly coming in and out to park, causing delays and creating a chaotic situation that made it genuinely hard to get back on time--especially as we battled the wind and current on the way back. Trudie didn't care about any of that; she was just focused on squeezing out more money. It really feels like Trudie targets tourists and Groupon users to tack on hidden fees. She clearly resents people using Groupons and will find any excuse to charge you more. I mean, if you don't like giving deals through Groupon, then don't even offer them! Even if you're just a minute over, they'll round it up to the next full hour and hit you with a $50 charge--with ZERO upfront warning. There are much better options nearby like Monterey Bay Kayaks or Kayak Connection--they offer clear expectations, honest pricing, and actually know how to run a customer-centered business. Oh ya, almost forgot to mention that there weren't any kind of demonstration or instructions offered like there were when I recently visited Monterey Bay Kayaks so they obviously don't care about your experience or your safety. Avoid The SUP Shack at all costs. I've been in customer service management for over 10 years, and this was honestly one of the worst, most unprofessional experiences I've ever had.

I had a Friday "wellness day" from work and decided to head up to Santa Cruz for the day. Went to…read morethe SUP Shack on Friday, which was great because it was super quiet, but I had a great time. Saw a Sea Lion just hanging and couple harbor seals deep in the harbor. Local business run by Trudie, she's so helpful and kind. Will definitely be back!

Dude the kid with the blonde hair is literally the most helpful ever. Helped us get a surf rack,…read moreand ran!! To go help us. Like so good at his job. And very kind, needs a raise lol. But recommend this shop for sure! Very good prices, (25$ board rental for a day) and 50$ for a surf rack for our sedan. For sure come here. Great workers, great prices, great shop. And organized very well.

one of the last traditional surf shops left. Owned by a legendary shaper Sticked with his and…read moreother too shelf boards. Actual kn knowledgeable staff with lots of experience can help you with any of your questions. Also, they actually sell surf parts like fins chords, and actual resident epoxy you used to fix your board with probably a YouTube video or two also world champions work here how many places can see that

SO MUCH FUN! I am a…read morebig guy and was scared out of my mind BUT the nice little lady...Natalie I think...was very helpful and calmed all my fears. She showed me pro techniques that helped me in the calm water and the baby surf that was out there. I was doing hand stands by the end of the day! We got out early, it was calm and a little foggy but then the fog burned off and it was amazing! So peaceful. We got to see dolphins, sea lions and an otter with its baby! And schools of fish under your board...pretty cool! Can't wait to take my 9 year old out there! Thanks again!

1st. Class Service. This is a paddle surf shop. and I am a longboard surfer. I needed a special…read more"Waist Leash". Olivier Guincetre the owner said not problem. He took the time to show me how to take apart my ankle leash and install the waist leash and even gave me the little allen wrench.

My friend Hayes and I went on a tor with LB and had the best time. She was an expert guide and had…read morethe best jokes!

We had a blast kayaking with the otters and seals!…read more Parking was easy as was check in at the store. They gave an informational overview of where to paddle to see wildlife as well as other recommendations and safety tips. They provide life jackets, waterproof jackets and pants which were great too keep water off your clothes. There are porto potties available if you need to use the facilities. The staff were well very nice and helpful. The main con of our trip was the two person top sitting kayak we were on seemed to have problems with steering. No matter how hard we tried to turn right, the kayak always tended to veer the other direction which was frustrating. We got another kayak to check if they saw anything wrong visually on the water, but they couldn't see anything so maybe there was something going on with the underside of the kayak. Besides that, we had a nice time on the water and were able to enjoy seeing all the birds and cute otters and seals out and about. Later in the morning and early afternoon we even got to see the otters get more active and go diving for mud worms that looked like bright orange cigars. It was super cute seeing the otters sleeping nested in the kelp too. Try not to disturb them though since they need to conserve energy to stay warm! We unfortunately saw one tour group led by a guide that went right next to a sleeping pod of otters and woke them all up. Overall, fun place to go kayaking with wildlife! Glad we went on this trip here!

I came in for a quick saw rental. the price was very reasonable. I broke the saw and expected to…read morehave to pay for it. When I brought it in they said don't worry about it we'll will fix it. They did and gave it back to me with no extra charge. Excellent service!!

I called and spoke with Eric. He is the best. I was looking for port wine glasses, and even…read morethough he confirmed that he doesn't rent party equipment, he was kind enough to sit with me for a moment and give the numbers to 5 other businesses around the Monterey area that might be able to help me. As a hotel Concierge, I deeply appreciate how Eric went above and beyond the call of duty to assist me - that's what customer service is all about! Thank you! I will be calling back when I need to rent non-party equipment!

This place is awesome! Accomodated every one of my needs went above and beyond. And I learned how…read moreto surf! The employees are so friendly and the owner is so so nice. I am definetly coming back here

The service was fantastic! Very knowledgeable, affordable, and friendly. They have plenty of…read moreoptions as well, so people from all kinds of levels can rent from them. Seemed to have a good selection of clothing, though we only went in for board rentals. Highly recommend!

I love this area. The wildlife spotting is amazing, and the views are spectacular. The beach is…read morenice, but really, it is all about the wildlife here. On one side, you've got sea otters playing in the water, on the other side, you've got deer wandering through the neighbors front yard. It's currently warm, and it's just such a cool spot. Definitely one of my favorite spots of all time. I love coming back here.

Beautiful place to walk or watch the sunset, it's dog-friendly & there's tide pools at low tide. We…read moreeven saw deers nearby.