Great response time. Clean, no mess at all. Give step by step explanation and costs. Felt heard and…read morein the end repair was made in a timely manner from Daniel who was very kind.

Bathtub was not draining quickly so my roommate called Mr. Rooter, who sent over a technician with…read morea free estimate. The technician showed up a hour late and said that they would be able to unclog the drain for us at a discounted rate of $300, but added that "it will drain better but can't guarantee how significantly better." That concerned us but we thought fine, as long as our bathtub drains normally. To our concern, the technician struggled to the point where he had to call in another technician for assistance. He then could not replace the screw on our faceplate, stating that the hole was stripped, and just left it as it is! We were concerned but he assured us that this new hole won't create any leaks and that any water that gets through the hole would just go down the drain. However, this now creates the new problem - we can't take any baths because this new hole drains our bath water. Now we have to hire someone else to replace the faceplate. Two stars for clearing the drain, -3 stars for creating another problem and just leaving it. **Edit: my roommate called to complain, especially since the technician told her it would be a $700 2-man job to replace the screw. They sent the manager over. He managed to place the screw back with some 409. They gave a 30 day warranty if the drain backs up again. 4 stars, minus 1 only because we shouldn't have to go through this ridiculous song and dance in order to finish the job we paid for.

Easy to communicate with and schedule. We were able to get a next day appointment since our kitchen…read moresink was clogged. We do not have a clean out, so to clear the drain and replace a ptrap slip nut was $155. Worth it for the drain to be cleared by the next day. He accepted Zelle, Venmo, or a check. This made payment options simple.

Jose has done it again! Great guy! Hard working and so helpful. He came right away to help us. He…read morehad helped us with our water heater in the past and now our toilet. I know I can depend on him. If you are looking for help, Jose is your guy.

We were extremely fortunate to be given Andy's name by a relative. Long story short....Andy made it…read morehis mission to not only fix our recurring issue but go above and beyond to determine the root cause. This diagnosis was something other plumbers failed to recognize and diagnose. A plumber that is honest and trustworthy (not going to take advantage of you), thorough, and highly professional and experienced is huge. Highly recommend Andy and his crew at Peter Lai Plumbing.

I called for a small plumbing project and Peter came out next day. He provided me with a great…read morequote that was lower than others. Very friendly and easy to talk with. I would definitely recommend.

Elijah provided a quick and fair quote to remove the cracking grout on the sides and corners of my…read moreshower and replace with silicone. He was responsive on Yelp. I appreciated his friendliness and thoughtfulness as he wore booties before stepping into my home. He was able to provide a quality finish in just about 30-40 minutes and gave me some tips and what to watch out for.

Extremely disappointed with the level of customer service. I called today to request a quote, and…read morethe representative who answered assured me they would be able to assist. After I explained what I needed, he asked me to text over photos, which I did immediately. After receiving no response, I sent a follow-up text approximately 45 minutes later to check on the status. Unfortunately, I never received a reply. It is now the end of the day, more than 10 hours later and I still have not received a call or text. A simple update or acknowledgment would have been appreciated. The lack of communication was highly unprofessional and left a very poor impression.

Wow, great guy Alberto came over had inspected what was wrong and kept it honest with me. It's a…read morefamily owned business. I would definitely be calling him again if I need any help with my Plumbing. Thank you Alberto for your help and awesome customer service.

Highly recommend! Super fast response time, extremely professional, and knocked the job out fast…read more Alberto gave some really solid recommendations and charged a very reasonable price. Honest, reliable service is hard to find. Will definitely call him again for any future repairs!

I have nothing but great things to say about QP Plumbing! Oscar is very responsive, professional,…read moreeasy to work with, and an overall stand up guy with a high level of integrity. Last year we had a water heater installed by QP Plumbing. There was one part of the installation that was overlooked and caused us some issues. When I told Oscar, he took complete accountability and offered to give us monetary compensation. I told him if he could just provide us with a credit on future service that would be great. Fast forward to present day, we had leak with one of our pipes. Oscar was able to come immediately to diagnose the issue and got his crew here the next day to get the issue resolved. Oscar did in fact give me the credit we had discussed over a year ago which I appreciated. I certainly plan to use QP Plumbing for any of my plumbing needs moving forward and I would highly recommend them.

I've contacted Oscar twice now for a clogged kitchen sink in a townhouse (one service provided by a…read moretech, and another by Oscar himself). Both times they were timely and communicative, and the 2nd time, I couldn't be there, but Oscar checked in with me when the situation required extra services. Pricing feels very fair, and they were able to come same day when I called in the morning.

Free Flo Rooters was one of 6 companies I called for an estimate on sump pump replacements at my…read moreparents' home in San Marino. Their bid was competitive, but what sold me on them was Patrick. He's both analytical and methodical. He took his time to evaluate the situation, clearly communicate the work needed, and identify any potential issues. After work began, Patrick found two large roots growing in the drains that clearly needed to be addressed. He and his crew opened the concrete, replaced pipes, and even added new drains to help with the upcoming rain. He knew I was on a tight budget and found creative solutions to keep costs to a minimum. Being a woman with next to zero knowledge of plumbing, I could have been an easy target. I'm grateful for Patrick's honesty, kindness, and patience, even as I picked his brain on other trouble areas of my parents' home and my own home, with no promise of additional work. I never felt rushed to make a decision or given false promises. I even came out of this whole experience with a better understanding and appreciation for plumbing! Free Flo Rooters, please expand your service area to Culver City just so I can hire Patrick again!

The guys came out and worked their asses off to hydro-jet the tree roots out of my main sewer line…read more The showed me video of what was going on while they were working. They had to go all the way from my house to the junction in the street but finally got through. Polite, clean, priced right, I'll 100% hire them again

I had a new water heater installed last Monday,The plumbers, Fernando and Brandon were courteous…read moreand informative. Robert sent Fernando to my house to in s pect what all was needed prior to our scheduled date of installment,which saved time the day of the installation. The plumbing supply store was closed on Friday, the day before July 4th so that day was not wasted because Fernando did a thorough inspection. The team arrived exactly on time. They quietly finished exactly on time so I did not have to rearrange my schedule. They patiently explained all the workings and gadgets before they thoroughly cleaned everything up and left. Being a senior citizen I appreciate their style of efficiency, honesty and, equally important, THERE WAS NO CATASTRAPHYZING from anyone or att e mats to talk me into unnecessary work. THIS IS MY GO TO PLUMBING COMPANY.

Super fast service! Called in the morning and they were here in the afternoon. They did what they…read morehad to do and the pricing was very reasonable. I'll be adding them in my contacts.

Major bathroom sink clog and Western Rooter is our go to for all our plumbing issues. Joe S…read morearrives at 8:27am and is as polite as can be. Comes in assesses the situation goes to his truck comes back with his snake and worked it out and was literally done and gone before 9:00am. But Joe S, again was very polite, respectful and skilled. He showed the black sludge buildup that he worked out and he cleaned under the sink and surrounding areas that had that back sludge from our plumbing attempts before the call. Theam is always great and Joe S definetly maintains that sentiment.

I called last Thursday and got a same day appointment. My guest bathroom had a loose toilet handle…read moreand the cold water handle on the sink stopped working. Joe called before he came and arrived 15 minutes later. Very nice and professional but also friendly and easy to talk to. He diagnosed the problem within 10 minutes and fixed the toilet handle. I was given a verbal and written estimate. I needed to purchase a new sink fixture and I did that over the weekend. I called Western Rooter Monday morning and Joe came back to install the new fixture that same morning at 11am. Everything was completed by 1:30pm, including clean-up. I have no idea how their prices compare to anywhere else because after meeting Joe, I knew I wanted to use him for the job.

We had the best service! Quick and very clean. We will definitely be using them again!read more

The plumbers that came out to my house did an amazing job, very professional and very neat work. I…read morehighly recommend them.