Dr Paula A Monroe DVM was all about blaming me, because my dog apparently got bitten while in care at Rivertrail Animal Hospital. My dog had been given a bath, when I picked him up, because the dogs played in mud. (where worms live?) I noticed a bump on his back, but didn't examine it carefully the next day. I called Rivertrail the next morning, and took my dog to his Vet then, to Rivertrail. Dr. Paula A Monroe,DVM, was very much on the defensive. I was told over and over again, that dogs nip. My dog is a jack russell, the bleeding that I washed off him, wasn't caused from a nip. And I saw 2 distinct puncture wounds. When I explained, that I was not even asking them to pay, and the wound was healing fine, Dr Paula A Monroe, DVM became very aggressive, demanding to know what it was I wanted. When I explained I didn't want anything, and tried to explain, they were aggressive about it, she just kept saying I just don't know what you want. Out of sheer frustration, I said , you know I am tired of being attacked about this, I haven't done anything , she got even more upset with me, and demanded that I leave. She accused me of cussing, because in exhaustion and frustration, I said I didn't need the shit. When I stopped at the desk on my way out to try to figure out what to do, she popped out from behind the counter and insisted that I leave and threatened to call the POLICE! I had never raised my voice, she did, and did from the time I got there. I only needed help with my Jack Russell. I needed him to be SAFE, and unfortunately, it seems they cannot assure that at Rivertrail Animal Hospital, as my dogs hide is VERY VERY tough, and he hadn't been chewing on himself AT ALL. He is with me 100% of the time and I would have known. The bleed out on this was dried blood and unfortunately no one saw it but me. Therefore, it didn't happen. I WOULD NEVER take my dog there again, and I would certainly NOT recommend anyone take their dog there. Dr Paula A Monroe, DVM was aggressive, offensive, condescending and unprofessional, the likes of which I have never observed in my life. That is my experience.
I never once intimated that I wanted any amount of money, or anything except an assurance, I obviously needed a place to help. I sure didn't need this! read more