So far, so good. Let me preface this review by explaining the reason that I've given them 4 stars…read more Why? Because I've only had one visit with them. I try to never leave negative reviews, yet it's extremely hard for me to give a glowing, 5 star rating to an establishment that you will be visiting multiple times; I find it best for me to start with a 4 and adjust from there, if the service is good.
So, yes, it's good! Recently, my dog developed an ear hematoma, and the vet that I was going to select for him would not see him without any sort of payment. They insisted that the hematoma could wait until Monday to be looked at, when I could have help with paying for it.
So we did, and they gave me an estimated bill, and I took him home, and surgery was scheduled for Wednesday. Well, he didn't wait until Wednesday.
Poor hound started crying and whimpering and then I noticed some blood on his neck (this was Tuesday, btw), and when I got closer, I saw blood shooting out of the pouch. I called the vet who was going to operate, and they said they would not do anything, even over the phone, without Care Credit or Money (needless to say, I'll be revising that review), so an internet friend referred me here.
I called, simply asking "can it wait, or do we have to get it done now?" By that time, it had burst again, as well. They explained that it could be done the next day, by either place, but the risk we took was it bursting while we were either gone, or asleep; which would not be controlled like when I was with him, and the result would look like a murder scene.
So, my husband's paycheck direct deposit came while I was on the phone with them, so I said I'd take him out.
I bring my dog out, and they were the most sweet people I've ever seen. They knew exactly what was going to be done, already had a doctor ready, and brought him back for care. The staff up front explained that if it was too much cost up front, I could elect payment arrangements. MAN, that helped!
The next day, my dog had his ear drain in (I asked them to keep him overnight), and they did great with him, as temperamental as he was being.
So, right now, he's on the mend. He's doing well, procedures and medicine were well explained, and so far, yes, I am happy. I hope to have a long relationship with this vet.