Simple oil change done wrong. Plug not tightened and oil everywhere. Also overfilled so I guess that helped. I've read some bad reviews and I realize why. Choose another place. I wasn't even offered anything for driving back down to have it on the lift. They didn't call me back after I left a message either. Just disappointed. Whether it's $40 or $100 I'd expect good service read more

I was on a road trip with two of my friends when all the idiot lights starting flashing on my dash board and we were 50 miles from home. I pulled over and all three of us got out our phones to look for service places. We ended up at Johnson & Son Tires. THEY WERE WONDERFUL! Very professional. They ran a diagnostic on my Subaru to see what we were dealing with. They even started looking up car rental places for us so if we had to leave my car, we could still continue our day and come back later to get my car. After about 30 minutes they found out it was an O2 sensor. (They didn't have the part there to fix it) I could still drive my car but I should have the dealership replace it as soon as I can. read more

This is why you use YELP! I should have before I fell into this trap. I went in for an oil change with a $29 coupon. I was told at the desk that my car called for only synthetic. I said if thats the only option then I will have to, but I would check myself. He told me that he would check and asked for my number to call me. I only received a call when it was done. Came back to pick it up and the bill was over $90, dont remember exactly. He said he checked and synthetic is what the car called for. Then he said something very key, he said that it is possible to put in a synthetic blend if I wanted. Of course this is half the price and I was only told this after they did the change. I was very upset. Asked for the manager who came out and was just as argumentative as the associate. I paid the bill, cause I had no choice. I immediately called Ford and was told that I absolutely did NOT need to use full synthetic, that a blend was just find and at the dealership it would be around $35. I paid $82 because of false information by this shop. I feel that I am partially to blame for not asking more questions and finding out this info first. However, people take their cars to shops where their should be honest professionals. Thats not what I found. I will be pursuing a partial refund and will take this as far as I need to on principle. UPDATE: I was able to get a response from the store manager, who apparently has been moved to another store or no longer works here. Despite this, the gentleman whom I had the original problem with was very different and apologetic. He asked me to come in and gave me $60 back on my original purchase and my next oil change for free. I thought this was a great gesture and sorry it took this to make the change of heart. However, I am businessman and everyone has an off day or mistakes. He did the right thing so I am going to bump my review up to a neutral rating and after my next interaction, I may move it up more. read more

In the past the work has been decent. A recent trip in to fix a heater that was blowing cold proved otherwise. They changed the thermostat which seemed reasonable, then the pressure cap on the fluid reservoir. That didn't work so they told me it was likely the water pump - ok. That still didn't fix it so they unplugged the AC and said that fixed it and it was blowing hot. Paid the hefty bill and drove 10 miles home at the heater never blew warm air even after the engine being fully up to temp. None of that bothers me too much except for the fact that they looked me in the face and told me it was fixed and sent me on my way. I also asked them to do an oil change, when I checked one day after getting the car back the oil was dark on the dip stick and a quart low. I doubt that it was changed. These guys are either inept or dishonest and I won't be back. Took the car to anther shop, they diagnosed the problem as a plugged heater core, changed it out and voila! Summers Automotive in Kirkland. It's a little more of a drive, but worth it. read more

Figured I would give another shop a chance at putting new tires on both of my vehicles instead of just going to the normal Les Schwab. Got some quotes and they scheduled them in right away which was nice. Ended up telling me after putting tires on my pickup a list of things wrong. Got a quote of $1000 and the kid at the counter was nice and itemized them for me in order of importance. My boyfriend ended up deciding to have them do some of the work that needed to be done first that week. Dropped it off, $500 later we got the truck back. Next day driving it only to find that it has a serious vibration. Called in and they said to bring it in and they would look at it. This was on a Saturday. They called me a couple hours later and told me that my truck died on the test drive and they had to have it towed back and wouldnt be able to get to it until Monday. My truck never had issues with dying. Went over and got some stuff for work out of it and started it up. Sure enough it was backfiring, sputtering and dying. Monday comes around and I called in three times to see if the truck was ready for pickup. They informed me some sensors came loose and they were able to fix but that my truck wasnt ready to be picked up. They stated they wanted the original mechanic to look at it on Tuesday when he got in. On Tuesday the original mechanic Wes calls and stats a whole new list of things that he says we should fix. Just nickle and diming me because they dont think I know what im talking about. Spent almost 2 grand there in a week only to have more issues, btw my truck had no issues driving or running prior to taking it to them. Stear clear read more

Great and friendly service They Repair my Ford F150 Had an engine light on for 2 months 2 other shops tried to fix it and could not . They hand it fixed within a couple of hours. It runs great with no problems and at a reasonable price. read more

These guys are not even worthy of 1-star. Took the vehicle in with a specific symptom. Received a call from the establishment stating that the cause was the transfer case. After some price haggling we agreed that they would fix that problem because it was the cause of the symptoms we described. When they were done with the repairs they called and let me know our vehicle was ready to be picked up. We told them what day we would be in. A day later received another call stating that my vehicle would not start due to a bad starter and that they would have to replace it. The next day received another call stating that it was actually a bad battery cable that they fixed free of charge after we protested them fixing the starter as we did not believe the starter was bad. We picked up the car, paid for our repairs and drove away. Initially everything seemed normal. A few days later, the symptoms returned. We returned to the establishment, they said our drive line was stripped and that it was a whole new problem. They said they fixed the transfer case because it was the cause of the only symptom they discovered when checking out our car. They did not detect the symptoms we described when we brought the vehicle in though they never informed us of this. Basically, they fixed a different problem unrelated to the symptoms we were experiencing. We spent over $2,000 that we didn't need to spend when the actual problem cost just over $700 fix. We have since had the problem fixed by a more reputable establishment for $700. Don't use these guys, they are unprofessional and cannot diagnose something as simple as a bad battery cable. read more