In January I ordered and paid for a new grill. In June I gave up waiting. Arizona Grill and Hearth…read morereturned my payment.

Great service and help from the BBQ King, Val? nice guy! Needed a part to hook up our gas fireplace…read moreand turns out, needed 4 parts from him an elbow, 2 extensions and a reducer and he sold them all to us for $10 which would of been the price for one part from Home Depot! He also recommended an Ace Hardware nearby that carried more parts than HD for the last part that we needed :) Thank you BBQKING!!

We replaced an elderly Viking grill with a Lynx Professional…read more Flame connection explained our replacement options, quoted a reasonable price and promptly delivered the new Lynx. Its crew of talented masons installed a new flagstone top and the new grill. Everything was profession - Thank you Flame Connection. Brad Hintz.

We ordered three very expensive fire bowls from flame connection that we were supposed to receive…read morein six weeks. We paid in full when the order was placed. it took six months for us to receive them. I was told we would be given a small partial refund due to the multiple delays and excuses, but it never happened. Beware of a company that takes your money up front but fails to deliver.

Michael at Lucky Cricket was terrific. He came out to clean our chimney as requested and did an…read moreexcellent job. We knew we needed some repairs and asked him if he knew someone who did that kind of work or whether he did it. He said he also did that kind of masonry and would assess the chimney and provide an estimate. He did so before he left. The estimate was beyond reasonable for the work that needed to be done. He then scheduled it for the following week. His work was master craft. I thought I had done this review a few years ago when we hired him. But, apparently not. I can say his work has stood the test of time. He also gave us a good timeline of how often to clean the chimney and flue. Highly recommend for excellent service, rapid response when I bid the work initially, kind and helpful demeanor and quick to schedule new work not originally planned. Thank you!!

I don't know how this experience could have possibly gone any better! I wanted my fireplace…read moreinspected and cleaned if necessary, ideally in the next several days in my mind and when I called, he was able to come over to the house within, I'm not kidding, barely an hour! He happened to be on the way to another job and happily offered to stop by after that job was completed. The service was phenomenal. Thoroughly inspected the (gas) fireplace, provided great direction in terms of maintenance of the lava rocks the logs, the whole setup, and got up on the roof to inspect the top of the fireplace and the flue, and even rearranged the gas logs in a formation that is absolutely perfect and I never plan to touch again. All done quickly, incredibly pleasantly and helpfully, and at a VERY reasonable price and a great value. I wouldn't hesitate for a SECOND rehiring Lucky Cricket!

CHIM CHIM CHER-EE!…read more Chris and his business, Affordable Chimney Sweep is everything I wanted and expected from a small business. Chris was friendly, on time, personable, clean and extremely professional. He called before he came over and educated me on the physics of air draft and woodburning. Not only did I learn a lot but respect the overall ethics and professionalism of Chris and his business. Need a chimney sweep? Don't hesitate to give the business a call. Chris was always prompt in answering any inquiry I had and calling back the same day. Thank you for magically making my fireplace look brand new and teaching me the intricacies of sucessful firemaking!

Everything went exactly as promised and more. Very reliable service, on time, friendly and…read morehardworking. Austin and Dillon went above and beyond Thank you guys !

Firefly Chimney is a local family-owned business and I recommend them highly. I have a simple gas…read morefireplace that is so good, I actually use it more than my furnace. (Firefly came recommended to me by the company that installed the gas fireplace years ago.) However, as the weather gets colder, I'm always afraid to start it up. So I've used them now for 2 years. This year James's son came by 1 day after I left a message. He started it up and checked it out, all for a very reasonable price. I will be calling them again next year to start my fireplace!!

I had another fireplace repair guy out and he was awful. So I called the store where I bought the…read morefireplace and they recommended these guys, and I'm so glad they did. James is a really nice fellow with a lot of experience, evident by the things he did (and explained them all to me, which I really liked). His 'helper' Missy was also very, very nice. They weren't here long, their price was very reasonable, I would strongly recommend them!

Great communication and our stump removal got completed in a timely manner. Very affordable as well!read more

Rob and his workers truly live up to their name of Extraordinary. I had a very large aleppo pine…read moretrimmed as well as a bush and tree removed. They were efficient, reasonably priced, very knowledgeable and took great care of the pine tree. My niece, who lives next door was interested in the wood. so they happily sawed some of the large tree limbs into pieces she could use in her firepit and stacked them in her backyard, no charge. These guys are great and I'll be using them for all future tree work.

I hired b and r for my trailer and they did an excellent job. I called before moving to Tucson set…read moreup the appt when I got here and they have always been fair. I value there opinion and the crew was alway respectfu. thank you

Disclaimer: I did not hire them to assemble my storage shed, so this review is based on their quote…read moreand not from in-person interaction. He quoted me $1000 to put it together. (!) This is a 4' X 8' simple shed, vinyl, and I have the pavers and the plywood for the foundation. The manufacturer estimates a 2 to 4 hour job. So $1000 would be a $500-$250 an hour charge! Hoo wee! I spent $900 on all the materials. Others quoted $250-$400 to do the job. Sorry, I can't recommend their handyman services. So take this review as if I went to a store, found that they were charging $16 for a gallon of milk. I didn't buy the milk, but I certainly cannot recommend buying that store's milk. And if you would read the owner's comments to the 1 and 2 star reviews including this one, the tone of his voice is telling. When a business receives a bad rating or review or a customer complaint, it is a great opportunity to make good and create immense good will, not only with the customer in question, but for anyone reading the review and how it was handled. More business owners would do well to learn this lesson. ***UPDATE So the owner then sends me a personal message to further berate me. This is unprofessional and childish behavior. I hardly write any 1 star reviews, but when a business owner is unprofessional, immature, and way overpriced, it leaves me no choice. Be cautious about hiring him. Do your homework and get other quotes. ***UPDATE (AGAIN) He changed his reply to this review from the negative one he originally posted. 5* = A top favorite. Mind-blowing good. I will definitely return and I will go out of my way to go here. Worth every dime of my money. 4* = Outstanding. Tucson-top-tier. Some elements not quite as good as it gets, but it still is worthy of my regular business. 3* = Good experience. I might do repeat business if it is convenient, the only option, the only one in its category, or on a whim, but would not be among the first thing to come to mind. Would definitely recommend you trying it to get your own take on it. 2* = Not so good. Would not recommend at all. Waste of money. 1* = How are they still in business? Stay away at all costs!

awesome company!…read more Randall was prompt when he came out for the estimate (unlike other companies), was very helpful in explaining the estimate and how he would resolve my roof leak (as well as providing a good warranty!)! After deciding to go w/his company, he arrived on time on the date specified! His team cleaned everything up (no debris or leftover tools etc) when they left. I had a concern with my porch and he was very responsive explaining the damage the mesquite leaves/beans do and how best to care for my roof. I've met some of his staff and can't say enough about their politeness and professionalism.

Randall is highly professional, competent, and really goes the extra mile with his service. He is…read morean excellent communicator, shows up when he says he was will (unlike many contractors), and has a really excellent team that cleans up and is very good with attention to detail. He also has an excellent warranty, although I've never had to use it fortunately. He's been around a long time and definitely knows what he's doing!

Stopped by to inquire about purchasing a few ton of flagstone. No one came to help, waited about 20…read moremin and then left

One thing I can tell you about this company is they will NOT take responsibility for damages that…read morethey cause! I would run from these guys! Looks like from other reviews I am not the first person they avoided doing the right thing. Seems as though they will never admit fault for anything they do, nor will they step up to the plate and do what is RIGHT! I would not recommend doing business with a company who works like that. There are far to many other reputable companies to work with. Please find someone else and save your self from having to take them to small claims court like I have to!

Prompt response, very reasonable prices and great and thorough customer service. Angelina was who I…read morecontacted and then later contracted two times and referred her to other people.

Pretty poor. Cheaper than most but I've realized why. Didn't check smoke detectors and said when…read moreasked "they should work". Not good at communication. I will not be using in the future.