We hired Flooring Direct to refloor our approximately 700 sqft living room with tile. The most difficult part of the job would be the curving steps into this space as you can see in the pictures. Where others said it couldn't be done or offered solutions that were not tile, Flooring Direct said they could do it. I'll admit that it was a challenge to fully conceptualize how to do it but working with Moji and our installer, Jose, I believe the results justify the effort. The old carpet quickly came out and the initial part of the tile that was straight went in in about two days. Jose spent some time cutting and grinding to get the tiles to match the curving steps but was all finished by the following Friday. Jose and his assistant, Gustavo, were both courteous & professional throughout the project as was Moji who came by often to check on the progress and to be sure we were satisfied with how it was coming together. All the steps from tile selection through scheduling, layout, designing transitions, grout selection and final cleanup, were all pleasant. Would not hesitate to use them in the future and highly recommend them for your consideration. read more

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I had carpet installed at a cost of $13,500. When my wife returned home, she saw an area of carpet that was wet and appeared to be stained. The outsourced installers said that it would not leave a mark. And, of course it was stained. How could the installers spill something on the brand new carpet? How did it get there? Nobody but the installers were in the home. And, they admitted to having been who cleaned whatever it was. Flooring Direct sent over a product for cleaning the stain. I asked the owner to replace the section of carpet where the installers spilled something. No, Navid refused. Sleazebag owner operator. Then he sends me the invoice with updated charges with a payment due date which was 5 days in the past making it seem like I am overdue even though the job was not complete yet. This owner/manager will make arrangements for the installation but he will not stand behind the damages that his installers caused. Who wants brand new carpet that have had a soda or dirt spilled on it? I don't go to a clothes store and expect to buy new underwear which comes with a skid mark... Go elsewhere or be the next victim of this shoddy business. Here is how Navid, the Owner, handled the refund due to defective service and faulty materials. No content is anything different than what was actually sent to me or from me. This unhinged communique took 1 week after the Owner, Navid, was to have mailed me a refund for defective merchandise. Me: "No check has been received yet..." Navid: "I waited to see if you would respond. Zelle would have been fast and easy. I mailed it out yesterday. I hope this does not frustrated you." Me: "Yet another passive aggressive attempt to mess things up... Hopefully you can not muster any more incompetence in this matter. It is beyond frustrating." Navid: "I actually helped you more that you can imagine. So shame your anger has caused you to see things clearly I asked a simple question. Why was it so hard to answer? Take a pill. I actually helped you more than you can imagine. It's a shame your anger has kept you from seeing things clearly. I only asked a simple question--why was it so hard to answer? Maybe you need to take a step back and calm down." Me: "Once again, just send me the funds so that I can be done dealing with you. I have more important things to tend to than being dicked around by some lowly shopkeeper." Navid: "Careful little boy. Check was mailed out. I am just getting sick of your nonsense. I am out of town. I make sure I call you personally to deal with your unjust words and personal attack once I get back. I feel so sorry for you. I am sure your childhood must have been a unpleasant one. Take a pill Me: "F**k off kindly." Navid: "Definitely. Must be a childhood issue. How bad was it??" I had to block him as he continued making personal attacks and by name calling. In Closing: Is this a person that you trust to have your email, phone number and address? Is this a business person that you can feel comfortably to provide fair, professional service? I think not! This man is unhinged. Beware. read more

Flooring Direct - Our brand new carpet installation and the stain the installers made - Flooring Near Me - Tucson, Arizona

Flooring Direct helped us choose the luxury vinyl for our home and it is perfect!! Floor boards and flooring were expertly installed by the professional and friendly team. I was worried about the rounded corners in our home but they finished the corners of the floor boards MUCH better than the original builders (see photo). The price was lower than any other quote but they didn't cut corners. Very professional and responsive to our every need. Thank you! read more

Flooring Direct - Flooring Near Me - Tucson, Arizona

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Flooring Direct turned our upstairs bedrooms, hallway, and stairs (both risers and treads) from a cheaply carpeted mess to a beautiful, classical, interior finished with LVP. The difference is like night and day. They had a wide selection and the exact flooring we wanted so choosing was easy. Flooring Direct's crew, headed by Tino, carefully removed and disposed of the carpet the builders had slapped in, sanded the subfloor level, and did a meticulous, detailed, basically *perfect* job installing the flooring. Not to mention the stairs which are a real pain to LVP. They measured thrice, cut once, and even made sure the stairs looked good despite some uneven drywall in spots. The final product looks fantastic and that should be where this review ends, but I would be remiss not to address the punctuality, professionalism, and responsiveness of the flooring crew. They were here when they said they would be. They left their workspace immaculate. They worked so hard and so fast and did an install that looks great and is good to walk on, too. Tino communicated with us every step of the process- what they were doing and why, what would come next, and answered any questions we had. Finally, a note on the company itself: they were communicative, they gave us one estimated timeline and were actually able to get done well before that, and they were easy to get in touch with. I would absolutely recommend these detail-oriented and talented flooring installers. We were so happy with how they did our floor that we now have them back tiling our kitchen backsplash. Excellent work! read more

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We used Flooring Direct 1 year ago (Fall 2024)- as a follow-up review, we have been happy with the results of our Flooring Direct project. We have gotten numerous positive comments on our new floor and on the bathrooms that FD installed. We have had no issues in the first year so I can not comment on their follow-up efforts but certainly offer them my endorsement and recommendation. read more

I was looking at some new build homes and the person working there told me she had hired someone to do flooring for her own home and the installers never showed up!!! She even hired them through a business!!!! After hearing this I changed my 4 stars to a 4.5-5 star review for Flooring Direct! Tino was the installer I had from FD and the end job was a very attractive product and he always showed up. I have included a picture of the flooring on the stairs that he did for me. As always, try to always keep the communication flowing to make sure you cover your expectations on details to ensure you have a 5 star experience! read more

Flooring Direct - Flooring - Flooring Near Me - Tucson, Arizona

FANTASTIC ! this is the third ! floor for my old house Its a new place.The installers were very professional and it shows. so nice. my house was is 40 years old and difficult. the foundation had settled a big way and was repaired so perfectly. Carlus is one good experenced wood master ! I am 100% happy 1200 square feet. big wood long wide omg. we wear socks and slide around like disney land read more

We are extremely disappointed with Navid Abedian and Flooring Direct. Navid is an excellent salesman but, once he's got your money, pray it goes well because, good luck if you have to try getting any of it back! Our nightmare with Navid began on 5/29 when my wife and I stopped by Flooring Direct and showed Navid a sample of travertine stone floor tile which we had found at Floor & Décor which they did not have in stock. Navid "sold" us on something similar. We put $2,000 down as a deposit to get the order going for $1,050 sq.ft of travertine. The tile arrived towards the end of June at which time he collected the balance of $2,825. I had our contractor pick-up the tile at Flooring Direct on 6/28 and deliver it to the front yard at our home. In early July, Navid had some of his people come and remove an unknown quantity of the tile, telling me that he'd given us too much and that it was for use on another job. The tile had been delivered in hundreds of shrink-wrapped bundles and stacked in large pallet boxes. We hadn't counted the tile, assuming that we had received the 1,050 sq.ft for which we paid. Having placed our trust in the seemingly-honest Navid, we had no reason to consider otherwise. When we were getting ready to install the tile in August, we took a closer look at what we had in our driveway and got the sense that there didn't appear to be enough tile. We counted the bundles, opened one up and laid it out to measure it, did the math and calculated that we had only about half of what we paid for and needed to tile our new deck. Navid came to our house to see how much tile we had. From our driveway he texted, "U r correct. I will get you the rest. I need to fire my warehouse guy. My apologies." Once inside our house, Navid said he would get the rest of the tile ordered. I told him to hold off, that I wasn't crazy about the travertine he sold us and that I might consider doing something else. Now, I wasn't asking him to take the tile that I already had, only not to order/deliver the shortfall. Navid emailed on 9/6: "I tried very hard to return the travertine, they will not take it back. The rest of the stone should be here next week, that is an ETA. I am so sorry. Here are how the text messages transpire from there. Read them and then judge for yourself whether this is someone with whom you want to do business: 9/24: I texted "Do you want to issue a credit back to my Visa or cut me a check? Second, would you be interested in backing back the tile that's here? (I'll discount it). Navid replied, "They will not give me a credit. They give me the tiles. I just told them to hold off for now. Let me know how much do you wanna sell them for?" I replied, "I need a credit for the tile I did not receive." 9/25: I texted, "I fully expect to receive a refund....in short order. I will sell the 576 sq.ft we paid for and have in our possession. We are not asking to return that tile even though it was never what we wanted. Please let us resolve this amicably." N: I will talk to them. I will do my best. Me: I'm sorry Navid, that is not a sufficient answer. I don't want to get into a battle here. I will if I need to, but it is so unnecessary. Please just do the right thing. N: I am doing the right thing. My job was to get you the 1,050. I don't deny that. So should I deny it, then you have every chance to do what you need to do. I ordered what you wanted. I did my best. Then things went sideways. The manufacturer will not give me a credit. They are charging me for the restocking fees and freight from Texas to phoenix. So. This is what I am dealing with. Hope you understand. I ordered what you asked for. I will let you know the amount of credit that I can do in about an hour or so. I have no desire to mistreat you. Me: I'm sure that you could sell it to another customer. I know you've sold it to others as you came and got half of what was delivered here to use on another job. Look, you've got your markup built into the price so you couldn't possibly be taking much of a loss, if any, on a restocking fee. I, on the other hand, am taking a big one on the tile I've got here. In my business, if customers want to return a product, they may do so no questions asked. It's not worth the risk of getting bad reviews or losing other sales. You know this. N: I don't appreciate the threats. I also don't respond to the threat. Again, I do my best. Mistakes happen. I can get you $1,900.00. Trust me, I am taking a hit. I did my best. Just remember. You keep changing your mind should not reflect on me. I have no intention to treat my client unjustly. I am very sorry. Me: I'm sorry but that is not acceptable. N: Then you can pick up your materials. I will have them send it from the phoenix branch to here. You changed your mind. I don't have to pay for it. Ran out of space but you get the idea. read more

I went to the store on Speedway and Moji helped me select a few samples of flooring that I was able to take home and see how it matched the walls in different lighting. I choose my favorite. Within a few days, Nevid came and measured. We set up a date for installers. Pablo & John came to our house a few days later, and in 3 days they transformed our flooring into a thing of beauty. They look just like wood planks (LVP) Honestly, by the time they put the baseboards back on, it was even nicer that I ever imagined. I highly recommend this company. And if you are lucky enough to get Pablo to install, you will see what I mean! read more

We are SO GLAD that we contacted Flooring Direct for an estimate because their service and price were unbeatable. Their workmanship was impeccable and the price was $1,000 lower than a bid for the same exact materials! The sales rep that took measurements and coordinated the job was excellent. Moji was friendly, professional and a total pleasure. Her lead installer, Yayo Falcon, was the best! He was always kind, super polite and had an amazing eye for all the details of the job. The end result is an absolutely gorgeous Gemcore wood floor with beautifully painted baseboard molding. They left the jobsite perfectly clean. The Flooring Direct showroom on Speedway Blvd in Tucson is well stocked with many great choices but isn't very appealing visually. Their budget location seems to keep their overhead costs down allowing for very competitive bids. Both the storefront and the interior could use some decorative upgrades but, really, who cares about this if it can save the customer lotsa bucks? Get past this somewhat cluttered or run down appearance and you will have no regrets in using these folks for your floor installation. read more

Flooring Direct - Beautiful Gemcore Jade Hickory floor - Flooring Near Me - Tucson, Arizona

I'm very happy with Flooring direct. I knew exactly what floors I wanted and they helped me get it done. Not all companies carry all the brands. The experience was great from beginning to end, coming over for measurements and also the end result :) read more

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Navid was excellent to work with from start to finish. Helped me pick out new carpet for an office remodel, came out to measure and ordered the material ASAP. His guys showed up right on time to complete the job and did an excellent job. I even added wall cove last minute and they got it all done faster than promised. Highly recommend Flooring Direct and Navid for any of your flooring needs read more

Flooring Direct - a man standing in the middle of a room - Flooring Near Me - Tucson, Arizona

Loved working with flooring direct. Reasonable price. Completed the job quickly. Professional staff. Beautiful final result.

We replaced the carpeting in our 2 bedrooms and living room with LVF. We priced out the job at a big-box store, which nickeled and dimed the job and wanted 100% up front. We then decided to go to Flooring Direct for a quote. The product quality and selection was way better, and the quoted price was only slightly more than the big-box quote ($75!), and only about 1/2 down payment. The installation took only 2 days for flooring and baseboards, and the work was quality!!! We are very happy with Flooring Direct and would not hesitate using them again. Thanks!!!! read more

I was ready to lose my mind with all the decisions to be made on a complete home renovation on the money pit from hell, that we just bought in East Tucson. Moji, one of the owners was sooooo helpful. She actually was able to pick a carpet for the bedrooms, that would detract from a sort of beige peach color tile in the hall. She is one of the sweetest people you will ever meet. They used professional installers and she was so great about keeping me up to date on the project. Of all the total disasters we have had, from people we hired to help, SHE WAS NOT ONE OF THEM! Love love love her and am so thankful for her patience! Sandi and Bryan read more

we hired Flooring Direct for their speed and flexibility. They delivered! With an 17 month old, and two cats, carpet is our worst nightmare. half of our house had carpet and we needed to get rid of it ASAP. We closed on our house on the 17th of OCT. they were able to start That same night! they worked hard, and fast. I love our new flooring! read more

Flooring Direct makes a big job look easy, with high-quality service from start to finish, all at a great price! Our project involved ripping out several rooms of carpet and replacing it with a match to the existing ceramic tile. Team manager Moji streamlined every step of the process, personally overseeing the estimate, the delivery of the product from across the country, and the quick and professional installation of the new tile, which her crew blended seamlessly (even at tight baseboards and door thresholds). They performed diligently to meet a tight deadline and stuck to the original estimate, with no hidden fees or add-ons. We're thrilled with the fantastic Flooring Direct's fantastic work! read more

After purchasing a house, we hired Flooring Direct to remove old carpet and install luxury vinyl planks. The project went smoothly from start to finish. We received a few quotes and Flooring Direct was the lowest cost option, but the quality of their work and the product is fantastic. The project was able to kickoff a week early, which we really appreciated, and they finished exactly on time. Jose was the lead installer and he did thorough, great work and always showed up on time. I'd recommend visiting their showroom and getting a quote if you have flooring needs. read more

Flooring Direct - Flooring Near Me - Tucson, Arizona

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What a great company to work with! They took care of my mom's floor so quickly and it looks fantastic. I will be calling again for the rest of her bedrooms soon! Thanks again! read more

Update!!! Moji and Navid made it right! She sent a new team to replace all the baseboards and re-grout the tile. Frank and Poncho are FANTASTIC! Their work was immaculate, fast, and clean. We love our new floor now. While this job started off rough, Moji and Navid worked very hard to make sure we were 100% satisfied. Thank you! Thank you! Thank you! read more

I have a new hard-surface floor thanks to the wonderful folks at Flooring Direct. From the moment I walked in, I felt welcomed and comfortable, and I was treated like their most important customer. Moji spent so much time with me, finding out just what kind of flooring I wanted. She helped me find the product I loved at a price that was affordable for me. Although the flooring was back-ordered due to Covid and shipping issues, I was kept informed about the timeline. My flooring was expertly installed within days of it arriving at their warehouse. Here is the second part of my happy story - only after my floor was installed did I realize it was the wrong color! I took all of my information back to the store and they worked with the manufacturer, who had indeed sent the wrong color! I will be getting my 'new' new floor installed soon, all because of the diligence of the staff and owner who wanted to make sure this customer was satisfied. I highly recommend Flooring Direct for anyone looking to upgrade their home. You will receive good prices, attention to detail, and be treated as a valued customer. Thank you, Flooring Direct! read more

Love our new tile! Flooring Direct was recommended to us by a friend that used them in her Bear Canyon home. We went to the store located on Speedway. David greeted us and was most helpful but not pushy! We've been wanting to re-tile the whole house since we bought it 4yrs ago. This was going to be a BIG project! We found an awesome 20 X 20 porcelain tile. David came out within an hour to measure and give us an estimate. The great price he quoted included tear out, haul away, install on the diagonal, grout and clean up. We paid half down and the remainder due after completion. Let's do this! The men arrived the morning of the agreed upon date. They hung plastic to help keep the dust from the tear out contained. It took just over a day to remove all the old ugly tile. Good riddance! They cleaned and prepped the floor. I had asked if they could do a little design at the one kitchen entry as the living room, dining room and kitchen are all connected and open. Putting the tile in on the diagonal would not meet up correctly coming back around to the start area. Or, so I thought. They began laying it out and said they'd see if they could make a continuos run. They started in two different areas. Oh, no. My stomach was in knots. We had some errands to run so we left. When we returned they had a line of tile run from the entry, through the living room, dining room, kitchen and matching up perfectly with that in the entry. Wow! We couldn't believe it. We didn't have to break up the flow of the tile. Happy dance! After grouting everything they washed, washed and thoroughly cleaned up. What a huge difference the new tile made in the house! David even came out to see the install and make sure we were happy with the work. Absolutely wonderful service from start to finish! Thank you so much read more

Flooring Direct - Cool looking tile! - Flooring Near Me - Tucson, Arizona

I recently had flooring purchased and installed through this company and expected a better outcome from all the positive reviews. I was initially very impressed with Moji and Navid as they seemed professional and very eager to please and meet my needs. I picked out the most perfect flooring and set up installation to begin on a Wednesday and we were both told it would be completed likely by Saturday night, but that the installer could come out Sunday morning if there were a few things to finish up. We had been looking at other stores, but no one could complete as fast as this place, so we decided to purchase from here. Well, there's a reason why... every other store was just telling the truth at how long it would take. Our floors were finished Friday evening, 5 days after initially expected. The installer Yayo was excellent throughout the entire process. I was confused to find out that he was the only person coming and it took so long because of that. He was able to find another guy to come help him on 2 of the 9 days, however time was not managed well, at no fault of his own. It's because he had to drive 45 minutes (one way) across town to go to the shop on 3-4 different occasions. He had to go pick up supplies (which there was not enough of and he had to make a second trip for that. He also had to drive the baseboards out and paint them and then return again the next day to finish and then return again once they were dried. There was no help from the store. I read other reviews about how Moji or Navid came to check on progress and see how things were going, and they did not seem to assist at all during this. It would have made more sense to allow the one man who was working on this huge project to work as much as possible and have another staff member run back and forth so many times. There were days where he was literally gone for 4-5 hours at a time when no work was being done on the actual removal and placing of floors. There were issues along the way, which i understand, but it is unprofessional to make promises that are impossible to keep and to send 1 man to lay 1000 sqft of flooring in 4-5 days. Not only was I unimpressed by the timeliness of the entire process, I was also upset about the "finished product". There is nothing that says finished product like holes in the walls from removing carpet and ripped paint and drywall that I am apparently responsible to fix since "it's a flooring company. I dont mind doing a little touch up paint, but I shouldn't have to fix 8 holes and several more drywall tears in addition after paying $8,000 to have beautiful floors installed. Yayo told me about the holes in the wall and I was aware and he said that he only does floors, which is understandable. I figured I would contact Moji again and see what can be done. Turns out all she did was call Yayo and tell him to make it better when he already told me he cannot. This was all 2 days ago and I have not heard anything since then, ironically enough the contact stopped once the full payment was received. So, my floors aren't done and the staircase, which has beautiful flooring looks horrible due to the holes and missing paint all over (see attached pictures). There are also small issues that I have noticed, including a few nails sticking out on the vertical aspect of the staircase (the rise) and loose flooring pieces upstairs where it feels like the floor is bowed and when you step on it you can bounce up and down. My realtor, who is very well-known in the area recently asked me how Flooring Direct was and if he could use them as a recommendation to his clients (he currently has 3 people looking to replace floors). I told him the truth and every issue that I had as well as sent pictures, so he will not be recommending this place to all his clients and neither will I. I will be looking for a new flooring company to replace all the flooring on the main level of my house in the winter. The previous reviews seemed so hopeful, but I am sad to say I did not have the experience that I hoped for and was expecting. read more

Flooring Direct - Flooring Near Me - Tucson, Arizona

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The individuals who work there are extremely helpful. I walked in hoping to find a project that would work after contacting others and their bid and their work were excellent. The workers completed the job in less time than I expected and left a clean, well-executed job. read more

I wanted to replace my kitchen flooring. All I knew was that I wanted something lighter than what I had, and I wanted Luxury Vinyl Plank. Moji was a great help; she took what little I knew and found me the perfect color. The installer was really nice, and did a great job. It is a small kitchen, so it only took a day, which was very nice. The floor is gorgeous and I couldn't be happier with the service. I definitely would recommend Flooring Direct. read more

I love the quality of the work, the tile Layers and all involved. Definitely pride of ownership. Navid is honest business man I am very pleased with his work read more

Excellent service from start to finish. Perfect installation of my wood flooring. Moji, Navid and David made a 2,500 mile relocation smooth.

Wonderful company to work with! Our experience was easy, no hassle, and a major flooring job was completed on time, which is unheard of with the majority of contractors in town. I wish I could hire them for all my home improvement projects. Thank you Flooring Direct! read more

Navid and Moji were a pleasure to deal with. Navid was in the showroom and answered any questions we had; very respectful. Navid was out to our house within 48 hours of making a flooring choice. Moji called the next day to scheduled our install. The entire process was completed in less than a week. The installers were very courteous, did a great job, and cleaned everything up to perfection. Price was fair as well. Could not have been happier with the entire process and our decision to go to Flooring Direct. read more

We had flooring direct do our carpets for all of our bedrooms and tile work for our master bathroom. The prices were great! Moji and David are terrific to work with. They are professional and stand behind their products and workmanship. I have already recommended them to family and friends. We plan to use them for tiling the rest of the house down the road. If you are looking to get new flooring, I highly recommend them. read more

We had tile, carpet, and Bamboo installed about 1.5 years ago. After some time, there were problems with the bamboo due to our homes foundation. The folks at Flooring Direct stood behind their work and replaced the bamboo with some beautiful tile. Very happy with their work and customer service. read more

The flooring is lovely; however, they charged to remove existing parquet but installed on top instead creating problems with height for refrigerator and toilets. They were very slow to return to rectify. Dented the refrigerator side, failed to cut some interior doors. Worst of all was the failure to properly reset toilets leading to both leaking raw sewage under the new floor. They offered no apology or consideration. I would not recommend them under any circumstances!!! read more

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I want to give Flooring Direct a 5 star rating for several reasons. They are very professional and courteous. I especially Like Moji she is very easy to work with. They were willing to work with my budget. They delivered all that they promised and sent the most efficient tile layers. They were always on time, hard working, very friendly and my tile floor looks beautiful. I highly recommend this company and if I need any more flooring I will always call them first. read more

We love our new Engineered hardwood floors. They are beautiful. Moji at Flooring Direct was so helpful. She always went above and beyond trying to help me. I bought the tile and my husband installed it. Moji was very helpful in answering any questions I had. Flooring Direct gave me a great deal since I bought so much of their product. I would definitely go back and use them again. I really appreciated the "family" like feel of the store. read more

Great service from Moji. She saved me so much time by looking through the stock to find exactly what I wanted over the phone then sent over a sample with the estimate team. It was perfect and the price was very reasonable. Next day, bright and early, the installation was fast and the guys were friendly and courteous. read more

Spent several days looking at different flooring stores and picking Flooring Direct was easy. David knows his products and what works in Tucson. Choices were impressive for all types of flooring and we went with manufactured wood on the main areas and carpet in bedrooms. We got quality products at a fair price. Installation looks great, installers arrived on time and completed on schedule. David even altered his plan to accommodate a unique situation we threw at him in the last minute. What more could one want? Thanks David and your team! read more

David at Flooring Direct came highly recommended by our realtor, and he did not disappoint!! He was most helpful, honest and down-to-earth while we searched for our perfect tile and carpet. Installation was beautiful and has kept up very well, 1 1/2 years later! They even installed the baseboards. Our flooring is still beautiful and feeling new. The carpet really resisted spills, too! We had an unfortunate incident with our new dog and our new carpet, almost a year after install, and David and his team went out of their way to help us make it right - above and beyond what I'd expect from a flooring company. We will definitely be using Flooring Direct again (not to be confused with the big warehouse nearby, similar name - this is a hole in the wall, local store with outstanding service) for some outdoor flooring needs. Highly recommend. Thank you, David!! read more

My husband has ALS and we needed to have tiling put down along with redoing our bathroom. David and his staff did an excellent job and paid attention to every detail. Asking questions because of my husbands condition to make sure it would be able to fit our needs. I have never loved a bathroom as much as I love mine. I feel like I am in a spa and you do not have a handicap look. I have told all of my friends and would recommend them highly. David cares about every client and their needs. Which is sometimes very hard to find now . Thank You Beth and Matthew Gentle Oro Valley read more

I have a rental property in Tucson, AZ which needed new carpet. I live in California and did not really wanted to drive down to hire someone to take care of the matter. I found Flooring direct online and started working with Moji to replace my carpet. From day one Moji was very helpful and put me at ease that I didn't feel the need to make the drive. Moji sent me pictures of samples and answered all my questions in a timely manner. I would highly recommend Flooring Direct, specially Moji. I was so grateful and would use their services again if I ever need flooring again. I am extremely happy and most importantly my tenants are happy. Thank you Flooring Direct for a wonderful service and Moji. read more

Pre installation floor preparation was poorly done. Owner would not return phone calls. Required several trips to store to track the owner down and insist on correcting the problem. He promised to do so after an on site visit. So far, no follow up. They make a lot of promises and don't follow up. We'll never do business there again. After months of phone calls and no response, filed a complaint with the BBB. No response from Flooring Direct. read more