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Flooring Direct

4.5 (47 reviews)
Open 9:00 am - 5:00 pm

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Services - Flooring Direct

Carpet binding

Carpet installation

Carpet removal

3 More Services

Carpet repair

Carpet restoration

Floor installation

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Recommended Reviews - Flooring Direct

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The subfloor/ripped up stairs and patched drywall before Flooring Direct installed.
Gil M.

Flooring Direct turned our upstairs bedrooms, hallway, and stairs (both risers and treads) from a cheaply carpeted mess to a beautiful, classical, interior finished with LVP. The difference is like night and day. They had a wide selection and the exact flooring we wanted so choosing was easy. Flooring Direct's crew, headed by Tino, carefully removed and disposed of the carpet the builders had slapped in, sanded the subfloor level, and did a meticulous, detailed, basically *perfect* job installing the flooring. Not to mention the stairs which are a real pain to LVP. They measured thrice, cut once, and even made sure the stairs looked good despite some uneven drywall in spots. The final product looks fantastic and that should be where this review ends, but I would be remiss not to address the punctuality, professionalism, and responsiveness of the flooring crew. They were here when they said they would be. They left their workspace immaculate. They worked so hard and so fast and did an install that looks great and is good to walk on, too. Tino communicated with us every step of the process- what they were doing and why, what would come next, and answered any questions we had. Finally, a note on the company itself: they were communicative, they gave us one estimated timeline and were actually able to get done well before that, and they were easy to get in touch with. I would absolutely recommend these detail-oriented and talented flooring installers. We were so happy with how they did our floor that we now have them back tiling our kitchen backsplash. Excellent work!

Flooring
Danielle C.

I was looking at some new build homes and the person working there told me she had hired someone to do flooring for her own home and the installers never showed up!!! She even hired them through a business!!!! After hearing this I changed my 4 stars to a 4.5-5 star review for Flooring Direct! Tino was the installer I had from FD and the end job was a very attractive product and he always showed up. I have included a picture of the flooring on the stairs that he did for me. As always, try to always keep the communication flowing to make sure you cover your expectations on details to ensure you have a 5 star experience!

Beautiful Gemcore Jade Hickory floor
Placido D.

We are SO GLAD that we contacted Flooring Direct for an estimate because their service and price were unbeatable. Their workmanship was impeccable and the price was $1,000 lower than a bid for the same exact materials! The sales rep that took measurements and coordinated the job was excellent. Moji was friendly, professional and a total pleasure. Her lead installer, Yayo Falcon, was the best! He was always kind, super polite and had an amazing eye for all the details of the job. The end result is an absolutely gorgeous Gemcore wood floor with beautifully painted baseboard molding. They left the jobsite perfectly clean. The Flooring Direct showroom on Speedway Blvd in Tucson is well stocked with many great choices but isn't very appealing visually. Their budget location seems to keep their overhead costs down allowing for very competitive bids. Both the storefront and the interior could use some decorative upgrades but, really, who cares about this if it can save the customer lotsa bucks? Get past this somewhat cluttered or run down appearance and you will have no regrets in using these folks for your floor installation.

Bedroom
Rosa H.

I'm very happy with Flooring direct. I knew exactly what floors I wanted and they helped me get it done. Not all companies carry all the brands. The experience was great from beginning to end, coming over for measurements and also the end result :)

a man standing in the middle of a room
Jeff J.

Navid was excellent to work with from start to finish. Helped me pick out new carpet for an office remodel, came out to measure and ordered the material ASAP. His guys showed up right on time to complete the job and did an excellent job. I even added wall cove last minute and they got it all done faster than promised. Highly recommend Flooring Direct and Navid for any of your flooring needs

After purchasing a house, we hired Flooring Direct to remove old carpet and install luxury vinyl planks. The project went smoothly from start to finish. We received a few quotes and Flooring Direct was the lowest cost option, but the quality of their work and the product is fantastic. The project was able to kickoff a week early, which we really appreciated, and they finished exactly on time. Jose was the lead installer and he did thorough, great work and always showed up on time. I'd recommend visiting their showroom and getting a quote if you have flooring needs.

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9 months ago

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2 years ago

Loved working with flooring direct. Reasonable price. Completed the job quickly. Professional staff. Beautiful final result.

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4 years ago

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8 years ago

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11 years ago

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4 years ago

Excellent service from start to finish. Perfect installation of my wood flooring. Moji, Navid and David made a 2,500 mile relocation smooth.

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Ask the Community - Flooring Direct

Review Highlights - Flooring Direct

David came to the house with products and gave us time to make a good decision answering every question.

Mentioned in 8 reviews

Read more highlights

You might also consider

Empire Today

Empire Today

(5 reviews)

We are now left to finish the job we already paid for in full. Installers arrived March 27th…read morewithout the trim needed to complete the job. They required an approval code and balance paid in full before starting the job. Lead installer said he would come back the following Monday or Wednesday to complete the work. We have heard nothing. Customer support claims the job was marked complete, and said we have to now wait for an installation supervisor to call back to arrange completion. This is NOT acceptable. They have no problem taking your money, but do NOT provide what they promise. Completely unprofessional outfit. Don't fall for their misleading advertising and do your research as to just WHO will be performing your installation

Do not get your flooring done by this company, my parents got their flooring done and they ended up…read morehaving a bunch of items stolen, including a few thousand dollars worth of tools that are irreplaceable, also including a wallet with my mother-in-law's Social Security card. The company has done nothing to resolve this yet nor have they been helpful. I myself typically do not like to leave bad reviews unless something drastic has happened. I had to redo their transition strip from the kitchen to the bedroom. They installed it using silicone to glue it down instead of anchoring the metal bracket to the floor and pressing in the transition down like it's supposed to be. After spending over $5000 you think it would've been done correctly. They were also misleading in the price and when they showed up to start the work, they had added extra cost. Keep an eye on your things folks when you have unknown contractors show up your home. I hope you guys do the right thing and prosecute the technician, or technicians that were at the home stealing while working.

Apollo Flooring

Apollo Flooring

(26 reviews)

Harlan Heights

Apollo Flooring earned three stars specifically because the installation went well,the carpet looks…read morenice and they were able to install in a quick timeframe. Would we use them again? Likely not. My husband and I stopped at the store to price out some carpet. We already had a professional measure our room, so we had dimensions with us for an estimate. We picked out carpet and received an estimate which included everything except sales tax. The sales person still needed to come to the house and do his own measurements (which were approximately the same as we had) and he brought a sample of the carpet as well as some other samples since he knew I wasn't thrilled about the color. After consulting with my husband via text, we decided to go with a carpet that according to the salesman, was cheaper than the original we picked out. When we sat down at the table, he added everything up and I was very surprised to find the price was more than what he quoted in the store even though this was supposedly less expensive (and better) carpet. After promising a quick timeframe for install, we decided to go ahead because we had family coming from across the country and needed time to get things done and get the room back together. We really didn't have time to mess with getting more estimates. The price discrepancy took one star from the review. The salesman cost the store another star because he broke the unwritten rules of sales, which is to never bring up politics or religion during a sale. We're buying carpet, not canvassing for a politician or looking for a church. I don't need to know who someone is voting for or what their religious beliefs are during a sale. The audacity of someone coming to my house and questioning my voting choices is astounding. If we weren't in a hurry to get this job done, we would have canceled the sale and showed him the door. He seemed like a nice guy but extremely inappropriate.

We replaced 1,000 square feet of tile with luxury vinyl plank. In preparation we did A LOT of…read moreresearch and received several quotes. Apollo Flooring wasn't the least expensive but we based our decision on personality and the best company to work with. The fact that they've been in business since 1959 didn't hurt either. We were not disappointed. In fact, they Exceeded our expectations. Work done on schedule in a clean and professional manner and original contract adjusted to reflect actual work done. A HUGE shout out to our salesman Steven Bilsky and the Awesome installation crew of David Lee and Johnny. 5 Stars all around!!

Tile With Style

Tile With Style

(17 reviews)

I hope I'm leaving this review for the right company. They are no longer on Speedway, but have…read moretheir business on Kleindale. We just happened to see it as we were traveling on Alvernon. We stopped in and really liked some of the choices for a kitchen backsplash to go with our new countertops. My husband measured and figured out how many boxes of tiles we'd need. They say they can meet or beat the prices of almost anyone in town and we like supporting small, local businesses when we can. There was some miscommunication about letting us know when the tile was ready, but it got worked out. We are beginning to get it installed ourselves and think it's going to look great.

Mannnn.... I had really high hopes for this place. My husband and I came in and were super excited…read morethat they carried the tile we needed and their prices were really good. But that was all a front that could distract you from how terrible their customer service is. First, we ordered the correct amount of tile and at that time the gal had said "they might give you issues because their description on my book says this but you ordered the correct amount" we said okay. They said it would take a week and they would give us a call. Well we called and called and called after 3 weeks we never got a return phone call so we decided to make the drive and come back in. man, annoyed. They told us we could go pick them up at various locations. Which we did, but we realized that the company that she said might have an issue with the order did and that forced us to come back in for another trip to get it once again fixed. The lack of accountability and communication is absurd. They kept saying "we will call you" "it will be a few days" well we figured it's been another 3 weeks since it was supposed to be corrected and we took another trip to the store where they said we could go pick it up and low and behold were told that this store has picked them up 2 days after we ordered it. DID NOT BOTHER TO CALL US AGAIN. How many strikes do they get? So unprofessional, lack of everything from them is sad. They are a family run business that lacks the customer service skills. I have been wanting to write this since the first bullshit but today we are finally picking up the remaining boxes yet there are still having issues and giving more bullshit excuses. On top of that they were given to us soaked. Please do not be distracted by their prices. I would pay more for better customer service than come here and deal with this bullshit.

The Flooring Store & More - Incorrectly installed carpet that developed ripples.

The Flooring Store & More

(32 reviews)

Amphi

I was very happy with the service for the purchase and installation. Unfortunately there are two…read morevery disappointing issues that cause me to write this review and strongly suggest to look elsewhere for your carpeting needs. 1. The installation was not done correctly. They did not stretch the carpet enough which resulted in ripples forming in 6 out of 8 rooms (see attached photos). We had an extremely busy couple of years so we didn't call for repair until just recently. But I can't get them on the phone, nor have they returned my calls (4 calls total). I did not ask for it to be restretched under warranty because it's my fault that we waited so long; in other words I did. It give them a reason to avoid my calls. I ended up using Tucson Carpet Repair for that and they did a great job; so far. 2. They assured us that the carpet we chose was perfect for a family of 5 with two dogs. But within two years it was worn down excessively in the high traffic areas.

The sales service was very good as was the selection of carpets. The prices are fair. The…read moreinstallation was well done. However, we had an ajoining small hallway where they removed carpet and we're instructed to leave the concrete floor exposed. They did that, but failed to take up the tech strips on the cement and didn't finish the edge of carpet that had been cut off at the closet door. It took numerous phone calls and messages left that were ignored before they finally returned to finish the job.

Broadway Carpet Outlets

Broadway Carpet Outlets

(13 reviews)

10 years later and still mad about their shoddy work. Here's me still covering up where they…read moreliterally left a piece of furniture, and carpeted around it. Howard told me "they're carpet installers, not furniture movers!!!!" Still mad...... horrible.

We decided to go with this place to replace the carpet for our entire 1400 sq/ft house. We like to…read moresupport local business and they also offered a military discount like they do at Lowe's and Home Depot. When the installers showed up on 10/11/2017 they were cordial and worked fast. They did our bedroom last and I was told that they had cut the carpet too short. Because of this, they had to place a small approx. 1" strip of carpet on the doorway to create a seam with the bedroom and the rest of the carpet outside. I was a little concerned because this is the most trafficked area in the entire house, but they brushed it off as it was not a big deal. Fast forward to 7 months later. The seams are coming apart! I called their office and Howard, the owner, came to the house to look at it. He said that that work was not acceptable. He took some pictures and left with the promise to do something about it. A month went by and after not hearing from them, I went to their store. I was once again promised that someone was going to call me to fix this but it has been almost two months since. Please do yourself a favor and do business somewhere where they can stand by their work, this place is not it.

Sunshine Carpet & Rug Cleaning - WARNING! DO NOT USE! Check BBB prior to hire!
One of many "permanent" spots he left that I had to clean myself.

Sunshine Carpet & Rug Cleaning

(41 reviews)

Oak Flower

This guy said his company, Sunshine Carpet & Rug Cleaning, was a partner with Oro Valley Carpet…read moreCleaning. He had an ad in the TIPSTER claiming to be Oro Valley Carpet. I question this, as the number he calls from (520-331-7777) is not the one listed in the ad as Oro Valley Carpet. He runs his business out of an old, beat up mini van, his equipment is all duct taped together, he snagged one of our rugs significantly and he knocked over a chair and left a mark on the wall. He also writes on the invoice that there is NO WARRANTAY that is not legible hand writing, I had to ask what it said. I would not use his service again.

The worst job I ever had in 20 years living in Tucson. He walked in the door with his butt crack…read moreand undershorts in full view. Then he writes up a contract (read carefully) as he adds $5000 for a check that isn't good or bounces has you sign. Also has you sign the contract and writes in that you agree to no warranty you have no recourse for a bad job. I crossed it out before signing. The actual job was terrible. Had him clean tile floor grout in kitchen, when he was done it was still dark. He said he couldn't make it any cleaner and that I had seen him scrub it. I took 409 and tried to clean a small area of grout and it came out MUCH lighter and cleaner. He had puddles of water throughout the job, unlike previous cleaners I had used. I will NEVER use him again. BEWARE his coupon it's only a come-on. Paid waaaay too much for what actually didn't do well at all. If I could give him no stars and still post to warm you I would, but I'm forced to give him 1 star to post this warning. Maxine Ranicke

Flooring Direct - flooring - Updated May 2026

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