Bottomline: Expert, honest, fair. If you are reading this review, you have found your carpet…read morecompany. Just call them and make an appointment. Mark and his wife are a great team. Having been in sales for a reputable and honest business, I know how to detect the good and the bad. I felt totally comfortable with Mark from the get go. Aside from his years of experience and expertise, he and his wife bring the showroom to you. He prefers to make a house visit so that you can see the colors and the fabrics in *your home* and in your home lighting so that you can make an educated decision. Mark will be honest and let you know the pros and cons of each kind of carpet in all price ranges. He wants you to be happy with your carpet for many, many years to come, not like at Home Depot or Lowes of which you will be needing to replace the carpet every few years and you will also have dark brown/black corners from dirt stains. We are extremely pleased with the carpet we decided on and his workers skillfully installed it. I highly recommend him! 5* = A top favorite. Mind-blowing good. I will definitely return and I will go out of my way to go here. Worth every dime of my money. 4* = Outstanding. Tucson-top-tier. Some elements not quite as good as it gets, but it still is worthy of my regular business. 3* = Good experience. I might do repeat business if it is convenient, the only option, the only one in its category, or on a whim, but would not be among the first thing to come to mind. Would definitely recommend you trying it to get your own take on it. 2* = Not so good. Would not recommend at all. Waste of money. 1* = How are they still in business? Stay away at all costs!

I highly recommend this business if you're looking for carpeting. We were in the middle of a big…read morehome renovation, so it was a godsend to have the owner and his wife come to our home. They had many samples from which to choose, wool and synthetic, were able to look at the rooms we wanted carpeted, and could give us an accurate estimate of the cost. We ordered the carpeting that day. Our renovation caused us to delay the carpet installation several times, but Tucson Carpet Express was good natured about our delays. The installation went smoothly, and we are very happy with our newly carpeted bedrooms.

The selection is vast. The people were nice and helpful, price point was fair and I got what I…read moreneeded. We looked for a way to cover a big space with an area rug over bumpy saltillo tiles and Bobby Jo came to the rescue. They finished the edges of a thick rug and sold us a good pad for below. Both warmed up the primary bedroom and you can't see Criss Cross pattern showing throw from below. The guy who delivered the rug couldn't have been more helpful and they did us right. Great place and good to support local business

They took a piece of my semi-new carpet and made it into a beautifully-finished runner. I was…read moreamazed! They were very professional and really delivered on a good local reputation.

Installation seemed to go ok, and we (stupidly) purchased extended coverage. We've had problems…read morewith the carpet stretching and a few other issues along the way. Reaching out to get help has been tedious and next to impossible. VERY hesitant to send anyone to repair or to reimburse according to warranty protection. NEVER get the same person and multiple people have let things drop and ignore us. Save your money and the associated heartburn.

We are now left to finish the job we already paid for in full. Installers arrived March 27th…read morewithout the trim needed to complete the job. They required an approval code and balance paid in full before starting the job. Lead installer said he would come back the following Monday or Wednesday to complete the work. We have heard nothing. Customer support claims the job was marked complete, and said we have to now wait for an installation supervisor to call back to arrange completion. This is NOT acceptable. They have no problem taking your money, but do NOT provide what they promise. Completely unprofessional outfit. Don't fall for their misleading advertising and do your research as to just WHO will be performing your installation

Great service all around! Jordana is the BEST!! This company are true professionals! They installed…read morecarpet in my home that I'm selling and realtor noticed that the carpet in the loft area was buckling slightly. I called and explained and Jordana was able to send someone out within a couple days......mind you I had the carpet installed months ago. However no one has occupied the house since installation. I can't say enough about how great they are!

The first thing you notice is the speed of service. Calls are returned within the hour. Information…read moreasked for is instantly given. Problems are resolved on the spot. I went from nasty carpet in three rooms (approximately 800 square feet) to installed and beautiful vinyl plank in four days! Jordana measured on Monday, planks delivered Tuesday. Floors prepared on Wednesday, install on Thursday, amazing. I have had my share of flooring and other assorted home remodeling horror stories; which is why I could not possible say enough good about this experience. Great price sure, but out of this world customer service too.

We have been looking to replace our carpet in our home for about two years. We finally got serious…read moreand started looking at Home Depot, Lowes. Flooring America on the cholla was recommended to us and we went in and spoke to both Patsy and laddie. Our experience from start to finish was stellar! There was no pressure no upsell they listen to what we needed and wefound our perfect carpet. Laddie Was in constant communication with us from start to finish. The installers were professional and courteous and they did an amazing job! I would highly recommend this company especially this location.

I was very happy with the service for the purchase and installation. Unfortunately there are two…read morevery disappointing issues that cause me to write this review and strongly suggest to look elsewhere for your carpeting needs. 1. The installation was not done correctly. They did not stretch the carpet enough which resulted in ripples forming in 6 out of 8 rooms (see attached photos). We had an extremely busy couple of years so we didn't call for repair until just recently. But I can't get them on the phone, nor have they returned my calls (4 calls total). I did not ask for it to be restretched under warranty because it's my fault that we waited so long; in other words I did. It give them a reason to avoid my calls. I ended up using Tucson Carpet Repair for that and they did a great job; so far. 2. They assured us that the carpet we chose was perfect for a family of 5 with two dogs. But within two years it was worn down excessively in the high traffic areas.

The sales service was very good as was the selection of carpets. The prices are fair. The…read moreinstallation was well done. However, we had an ajoining small hallway where they removed carpet and we're instructed to leave the concrete floor exposed. They did that, but failed to take up the tech strips on the cement and didn't finish the edge of carpet that had been cut off at the closet door. It took numerous phone calls and messages left that were ignored before they finally returned to finish the job.

We're picky, my husband and I. Six different companies bid to install 1500 sqft of carpet in our…read morenewly purchased Oro Valley home. Marie from Carpet One Flooring was the clear winner, and a stand out choice for us. Patient and helpful from her first visit to measure, thru her final call to make sure we were thrilled, Marie (and her team) completely delivered! When it comes time to update our tile, we know who we can depend on. We'll be calling Marie... and you should, too.

Quick and easy. Called a big box store and they couldn't help me for over a month. Then I was…read morereferred to Carpet One and they had new carpet, at a fair price, inside my rental property in less than a week.