I had carpet installed at a cost of $13,500. When my wife returned home, she saw an area of carpet…read morethat was wet and appeared to be stained. The outsourced installers said that it would not leave a mark. And, of course it was stained. How could the installers spill something on the brand new carpet? How did it get there? Nobody but the installers were in the home. And, they admitted to having been who cleaned whatever it was. Flooring Direct sent over a product for cleaning the stain. I asked the owner to replace the section of carpet where the installers spilled something. No, Navid refused. Sleazebag owner operator. Then he sends me the invoice with updated charges with a payment due date which was 5 days in the past making it seem like I am overdue even though the job was not complete yet. This owner/manager will make arrangements for the installation but he will not stand behind the damages that his installers caused. Who wants brand new carpet that have had a soda or dirt spilled on it? I don't go to a clothes store and expect to buy new underwear which comes with a skid mark... Go elsewhere or be the next victim of this shoddy business. Here is how Navid, the Owner, handled the refund due to defective service and faulty materials. No content is anything different than what was actually sent to me or from me. This unhinged communique took 1 week after the Owner, Navid, was to have mailed me a refund for defective merchandise. Me: "No check has been received yet..." Navid: "I waited to see if you would respond. Zelle would have been fast and easy. I mailed it out yesterday. I hope this does not frustrated you." Me: "Yet another passive aggressive attempt to mess things up... Hopefully you can not muster any more incompetence in this matter. It is beyond frustrating." Navid: "I actually helped you more that you can imagine. So shame your anger has caused you to see things clearly I asked a simple question. Why was it so hard to answer? Take a pill. I actually helped you more than you can imagine. It's a shame your anger has kept you from seeing things clearly. I only asked a simple question--why was it so hard to answer? Maybe you need to take a step back and calm down." Me: "Once again, just send me the funds so that I can be done dealing with you. I have more important things to tend to than being dicked around by some lowly shopkeeper." Navid: "Careful little boy. Check was mailed out. I am just getting sick of your nonsense. I am out of town. I make sure I call you personally to deal with your unjust words and personal attack once I get back. I feel so sorry for you. I am sure your childhood must have been a unpleasant one. Take a pill Me: "F**k off kindly." Navid: "Definitely. Must be a childhood issue. How bad was it??" I had to block him as he continued making personal attacks and by name calling. In Closing: Is this a person that you trust to have your email, phone number and address? Is this a business person that you can feel comfortably to provide fair, professional service? I think not! This man is unhinged. Beware.

We hired Flooring Direct to refloor our approximately 700 sqft living room with tile. The most…read moredifficult part of the job would be the curving steps into this space as you can see in the pictures. Where others said it couldn't be done or offered solutions that were not tile, Flooring Direct said they could do it. I'll admit that it was a challenge to fully conceptualize how to do it but working with Moji and our installer, Jose, I believe the results justify the effort. The old carpet quickly came out and the initial part of the tile that was straight went in in about two days. Jose spent some time cutting and grinding to get the tiles to match the curving steps but was all finished by the following Friday. Jose and his assistant, Gustavo, were both courteous & professional throughout the project as was Moji who came by often to check on the progress and to be sure we were satisfied with how it was coming together. All the steps from tile selection through scheduling, layout, designing transitions, grout selection and final cleanup, were all pleasant. Would not hesitate to use them in the future and highly recommend them for your consideration.

We had an outstanding experience with Fuentes Flooring & Design LLC! After spending weeks…read moreresearching and comparing flooring options, we chose luxury vinyl plank for two bedrooms and our closets, and we couldn't be happier with the results. The installation was flawless, and the transitions to our existing tile are seamless. Every detail was handled with care, and the finished floors have completely transformed our home. Aldo and Antonio were punctual and left everything clean at the end of each day. It was obvious that customer satisfaction was important to them from start to finish. If you're looking for a flooring company that delivers beautiful workmanship, excellent service, and fair pricing, we highly recommend Fuentes Flooring & Design LLC. We wouldn't hesitate to hire them again! Additionally, after living with the new floors for more than a week now, we know we made the right decision, and we have Fuentes Flooring & Design LLC to thank for making our vision a reality.

We very highly recommend Fuentes Flooring! We had them remove all carpet and vinyl and replace it…read morewith new LVP in our entire 3-bedroom house (except bathrooms) Frank was very prompt in getting our estimate to us, his communication was always timely, and he gave us a very fair quote. The crew was fantastic, from always being there on time, to hauling away all of the old flooring, to installation of the LVP, to thorough cleanup! They were so careful with baseboard removal that we were able to keep it instead of having to buy all new. They even removed and hauled away the old bedroom closet doors for us. They also did a perfect job of moving the furniture and putting it back exactly in its place. Communication was frequent and excellent. We are so happy with our beautiful new floors! Thank you, Frank and crew for doing such a great job for us!

We replaced 1,000 square feet of tile with luxury vinyl plank. In preparation we did A LOT of…read moreresearch and received several quotes. Apollo Flooring wasn't the least expensive but we based our decision on personality and the best company to work with. The fact that they've been in business since 1959 didn't hurt either. We were not disappointed. In fact, they Exceeded our expectations. Work done on schedule in a clean and professional manner and original contract adjusted to reflect actual work done. A HUGE shout out to our salesman Steven Bilsky and the Awesome installation crew of David Lee and Johnny. 5 Stars all around!!

Apollo Flooring earned three stars specifically because the installation went well,the carpet looks…read morenice and they were able to install in a quick timeframe. Would we use them again? Likely not. My husband and I stopped at the store to price out some carpet. We already had a professional measure our room, so we had dimensions with us for an estimate. We picked out carpet and received an estimate which included everything except sales tax. The sales person still needed to come to the house and do his own measurements (which were approximately the same as we had) and he brought a sample of the carpet as well as some other samples since he knew I wasn't thrilled about the color. After consulting with my husband via text, we decided to go with a carpet that according to the salesman, was cheaper than the original we picked out. When we sat down at the table, he added everything up and I was very surprised to find the price was more than what he quoted in the store even though this was supposedly less expensive (and better) carpet. After promising a quick timeframe for install, we decided to go ahead because we had family coming from across the country and needed time to get things done and get the room back together. We really didn't have time to mess with getting more estimates. The price discrepancy took one star from the review. The salesman cost the store another star because he broke the unwritten rules of sales, which is to never bring up politics or religion during a sale. We're buying carpet, not canvassing for a politician or looking for a church. I don't need to know who someone is voting for or what their religious beliefs are during a sale. The audacity of someone coming to my house and questioning my voting choices is astounding. If we weren't in a hurry to get this job done, we would have canceled the sale and showed him the door. He seemed like a nice guy but extremely inappropriate.

I was very happy with the service for the purchase and installation. Unfortunately there are two…read morevery disappointing issues that cause me to write this review and strongly suggest to look elsewhere for your carpeting needs. 1. The installation was not done correctly. They did not stretch the carpet enough which resulted in ripples forming in 6 out of 8 rooms (see attached photos). We had an extremely busy couple of years so we didn't call for repair until just recently. But I can't get them on the phone, nor have they returned my calls (4 calls total). I did not ask for it to be restretched under warranty because it's my fault that we waited so long; in other words I did. It give them a reason to avoid my calls. I ended up using Tucson Carpet Repair for that and they did a great job; so far. 2. They assured us that the carpet we chose was perfect for a family of 5 with two dogs. But within two years it was worn down excessively in the high traffic areas.

The sales service was very good as was the selection of carpets. The prices are fair. The…read moreinstallation was well done. However, we had an ajoining small hallway where they removed carpet and we're instructed to leave the concrete floor exposed. They did that, but failed to take up the tech strips on the cement and didn't finish the edge of carpet that had been cut off at the closet door. It took numerous phone calls and messages left that were ignored before they finally returned to finish the job.

Our experience was exceptional, from an initial wood floor repair to a new wood floor installation…read morein another room. We thoroughly enjoyed meeting and working with Roy and his scheduling and installation team. Everyone was kind, knowledgeable, communicative, and timely.

We have purchased carpet from Complete Flooring on three separate occasions. The second carpet we…read morepurchased we noticed the steps were loose and needed stretched. When they installed the third carpet which was over a year after the carpet was installed we asked the installer to look at it and fix it. He addressed the steps during that installed. In December we called as the steps were wrinkled again and the top landing area and asked if someone could come out and fix it so it doesn't ruin the backing on the carpet. The person at the store said they would send someone out to check it out and it was Roy. This was mid December 2023. He said he would get back to us in a week and said that the carpet was installed 2 1/2yrs ago and they only have a 2 year warranty but he would see what he could do. We followed up several times and they said we are working on it and will get back to you with a proposal?!? Finally after another call in the morning on January 20th (1 month later!) Roy was busy with a customer and called back in the afternoon with a proposal for $600 that included $100 discount to re-stretch the carpet. I can not figure out how carpet would need to be re-stretched multiple times which tells me it was not stretched well enough when it was installed. We have more carpet & flooring to purchase and I am sorry but this is very petty to charge to address what we feel is an installation issue. There are too many flooring companies out there and we will NOT be returning with our business.

I highly recommend this small local business for your carpet needs. Completely professional and…read morecourteous with everything. I needed my carpet restretched back to my tile as the tack nails were poking out and cutting knees, fingers & toes on my kids. They advised against transfer plates due to the risk of tripping and installed a latex that helps keep the carpet sealed to the tile. I was able to test all of my doorways to my satisfaction before they left and if I need anything they will put me as priority which makes me feel valued as a customer. James all around cares and does awesome work with his assistant Eric. Both very stand up guys and I highly recommend as their pricing is also unbeatable!

Remodeling 3 bedroom home and needed someone who could do the carpentry work fast and easy. I got a…read morerecommendation to reach out to this company. Wow was I impressed and satisfied with a job well done and within the time frame I needed it to be completed. I wanted something durable and economical, the owner made recommendations and boom, I had a beautiful success story. I found them to be very professional, fair and honest. I would recommend them to anyone looking to remodel or upgrade their home! They have my vote! I will definitely call AZ Carpet Repair to do my carpentry work for any and all projects!

Tiled my fireplace wall. The job was completed on time and very well done. Excellent service and…read moreAlejandro was knowledgeable and helpful. I will definitely use their services again. Highly recommended.

Dano's repaired my damaged laminate flooring perfectly! They were fast, professional and went…read moreabove and beyond.

Michael was very punctual when he came to give the estimate. Very nice guy. The installer, Chris,…read moredid an excellent job of installing the carpet. Very satisfied with the job from start to finish. We wouldn't hesitate to recommend Arizona Floor Fashions.

Michael was very communicative and came out to the house on time…read moreTo give us a quote. He even called when he was a few minutes late to let us know. I appreciate his quick response and enthusiasm for the job and the products he sells.