Sir Grout was excellent beginning with Arthur who measured my house, listened to my needs for tile…read moregrout cleaning and gave me a fair price quote. He also arrived on time to the appointment! My job was scheduled over a one and a half day period and required grout repair. Isiah was a very hard worker with a high standard for performance. Most of the house needed color grout. Isiah was much faster than expected for such a big job. Five star work! Thank you! Jan, Oro Valley, AZ

Sir Grout's nice, young men and great work left our house looking wonderful. We are most impressed!read more

We absolutely love our floors! My time spent cleaning grout is over. The color sealing…read moretransformed our travertine. Rob, the owner arrived with a crew of four to complete our large job in just one day. The crew, James, Devin, Brennan, Mason were, polite, professional, hardworking and did a fabulous job with care for our home. We couldn't be happier with the results and highly recommend them.

Great work at a price lower than some others I checked. Owner Rob showed up on Monday to view my…read moretravertine floors (~1500 sq ft) and a crew of three, including owner, showed up Tuesday. Completed the entire job in a single day. Friendly, helpful, and knowledgeable. I recommend them highly.

Our experience was exceptional, from an initial wood floor repair to a new wood floor installation…read morein another room. We thoroughly enjoyed meeting and working with Roy and his scheduling and installation team. Everyone was kind, knowledgeable, communicative, and timely.

We have purchased carpet from Complete Flooring on three separate occasions. The second carpet we…read morepurchased we noticed the steps were loose and needed stretched. When they installed the third carpet which was over a year after the carpet was installed we asked the installer to look at it and fix it. He addressed the steps during that installed. In December we called as the steps were wrinkled again and the top landing area and asked if someone could come out and fix it so it doesn't ruin the backing on the carpet. The person at the store said they would send someone out to check it out and it was Roy. This was mid December 2023. He said he would get back to us in a week and said that the carpet was installed 2 1/2yrs ago and they only have a 2 year warranty but he would see what he could do. We followed up several times and they said we are working on it and will get back to you with a proposal?!? Finally after another call in the morning on January 20th (1 month later!) Roy was busy with a customer and called back in the afternoon with a proposal for $600 that included $100 discount to re-stretch the carpet. I can not figure out how carpet would need to be re-stretched multiple times which tells me it was not stretched well enough when it was installed. We have more carpet & flooring to purchase and I am sorry but this is very petty to charge to address what we feel is an installation issue. There are too many flooring companies out there and we will NOT be returning with our business.

I needed some grout cleaning and repair in my master bath shower. Brian came out to do an estimate…read moreand Michael came to do the work. I am very satisfied with the cleaning and grout repair and would call them again for other needs. Honest and reliable service!

We had them come out and clean our grout. There was a misunderstanding about the minimum amount…read morethat they would charge, but Brian worked with us. The grout had been incorrectly done years ago and even though clean, it didn't look good. Brian had one of his employees come out and paint the grout for 1/2 off. Very professional and knowledgeable. The grout looks beautiful. We are very happy with the results and pleased with the customer service we received. Deborah

Tiled my fireplace wall. The job was completed on time and very well done. Excellent service and…read moreAlejandro was knowledgeable and helpful. I will definitely use their services again. Highly recommended.

Dano's repaired my damaged laminate flooring perfectly! They were fast, professional and went…read moreabove and beyond.

We have been looking for someone to restore our master bath marble countertops and travertine…read morefloors. I did some research online and came across Oscar's business via Yelp and Facebook. After reviewing his before and after pictures I reached out by email. He replied quickly and asked to view areas in person for an estimate. Oscar arrived on time and was very knowledgeable. He spotted problems we didn't know we had ourselves. We had some scratching on one counter that he was not sure he could resolve. We asked him to try and we made an appointment for his work. Oscar and one other worker arrived on time and placed down mats to protect our floor leading to our bathroom, and taped up an area in our bathroom to limit the dust particles. Originally he estimated 5-6 hour work time but he was able to complete the work in 3.5 hours. Our marble countertop slabs have not looked this beautiful since we had them installed 25 years ago. They are so shiny and look new again! He was able to get all the scratches and water spots out. He then sealed the marble. Our travertine floors look amazing too. He did his magic and sealed the floors as well. Both surfaces are very porous so we were unsure what could be done. We highly recommend Oscar's business to you. There is no way we could have done this for the price he charged us. We are very pleased with his work!

Mr. Montoya provided excellent service at a very fair Price…read more The floors are absolutely beautiful. I highly recommend his company. You'll be as happy and shiny as the floors.

We hired Flooring Direct to refloor our approximately 700 sqft living room with tile. The most…read moredifficult part of the job would be the curving steps into this space as you can see in the pictures. Where others said it couldn't be done or offered solutions that were not tile, Flooring Direct said they could do it. I'll admit that it was a challenge to fully conceptualize how to do it but working with Moji and our installer, Jose, I believe the results justify the effort. The old carpet quickly came out and the initial part of the tile that was straight went in in about two days. Jose spent some time cutting and grinding to get the tiles to match the curving steps but was all finished by the following Friday. Jose and his assistant, Gustavo, were both courteous & professional throughout the project as was Moji who came by often to check on the progress and to be sure we were satisfied with how it was coming together. All the steps from tile selection through scheduling, layout, designing transitions, grout selection and final cleanup, were all pleasant. Would not hesitate to use them in the future and highly recommend them for your consideration.

I had carpet installed at a cost of $13,500. When my wife returned home, she saw an area of carpet…read morethat was wet and appeared to be stained. The outsourced installers said that it would not leave a mark. And, of course it was stained. How could the installers spill something on the brand new carpet? How did it get there? Nobody but the installers were in the home. And, they admitted to having been who cleaned whatever it was. Flooring Direct sent over a product for cleaning the stain. I asked the owner to replace the section of carpet where the installers spilled something. No, Navid refused. Sleazebag owner operator. Then he sends me the invoice with updated charges with a payment due date which was 5 days in the past making it seem like I am overdue even though the job was not complete yet. This owner/manager will make arrangements for the installation but he will not stand behind the damages that his installers caused. Who wants brand new carpet that have had a soda or dirt spilled on it? I don't go to a clothes store and expect to buy new underwear which comes with a skid mark... Go elsewhere or be the next victim of this shoddy business. Here is how Navid, the Owner, handled the refund due to defective service and faulty materials. No content is anything different than what was actually sent to me or from me. This unhinged communique took 1 week after the Owner, Navid, was to have mailed me a refund for defective merchandise. Me: "No check has been received yet..." Navid: "I waited to see if you would respond. Zelle would have been fast and easy. I mailed it out yesterday. I hope this does not frustrated you." Me: "Yet another passive aggressive attempt to mess things up... Hopefully you can not muster any more incompetence in this matter. It is beyond frustrating." Navid: "I actually helped you more that you can imagine. So shame your anger has caused you to see things clearly I asked a simple question. Why was it so hard to answer? Take a pill. I actually helped you more than you can imagine. It's a shame your anger has kept you from seeing things clearly. I only asked a simple question--why was it so hard to answer? Maybe you need to take a step back and calm down." Me: "Once again, just send me the funds so that I can be done dealing with you. I have more important things to tend to than being dicked around by some lowly shopkeeper." Navid: "Careful little boy. Check was mailed out. I am just getting sick of your nonsense. I am out of town. I make sure I call you personally to deal with your unjust words and personal attack once I get back. I feel so sorry for you. I am sure your childhood must have been a unpleasant one. Take a pill Me: "F**k off kindly." Navid: "Definitely. Must be a childhood issue. How bad was it??" I had to block him as he continued making personal attacks and by name calling. In Closing: Is this a person that you trust to have your email, phone number and address? Is this a business person that you can feel comfortably to provide fair, professional service? I think not! This man is unhinged. Beware.

We can highly recommend John (the owner of Mourelatos Tile Pro) and Ed for any tile work for your…read morehome or business! During an entire kitchen and bathroom remodel in Spring 2022 we had them remove our old floor tile and later install new tile in about half of the home, as well as fully demo and build a bathtub enclosure and finish it with subway tile. We also had them fully demo a walk-in shower and fully remodel it with new subway tile and niche. John and Ed thoroughly educated us on the entire process that is required to waterproof the surface on which the tile was set. These guys know everything about correctly preparing any surface on which they installed tile. John and Ed were extremely patient with our entire remodel timeline as they had to work around and coordinate with plumbers and cabinet installers during the entire process. John helped us in finding local tile stores that he usually coordinates with to order, pick up, and deliver tile and supplies to our garage. John and Ed were the only craftsmen we hired during this entire project that were capable of their craft without us looking over their shoulder. You could give your house keys to John and Ed and they can complete their tile work without any baby-sitting. They are both of unquestionable integrity, extremely honest and hard-working, and they kept a clean working environment every day. We would definitely hire them again!

John and his assistant, Cody, did an amazing job installing a back splash in our kitchen. The…read moretiles, grout and sealant were installed perfectly. They were a pleasure to have in our house and you can count on perfect work from John and his team.