It's interesting to read the reviews, I also went to Floor & Decor and this is how I ended up using…read morethis specific contractor. The job was delayed, the tile floor was put in beautifully, however, the contractor's team was not always professional, turning the air-conditioning unit down when I was not there, one in particular took materials from my garage without asking and when I told John about what happened, he said that he took them out of fair trade because he had to purchase extra materials for the bathroom.
The other is that John gave me a list of materials to purchase from Floor & Decor, not knowing what I needed, the Floor and Decor team helped with all the materials, but kept questioning why I needed so much. I told him that I was getting what was requested.
Come to find out, he over estimated the amount of materials, I returned over $2400 in materials, Floor & Decor staff couldn't believe what was on the list. I was not happy since I had to do return all of this on my own. The time out of my day, the energy it took to make 2 separate trips. Luckily there were boxes that were opened from the contractor but Floor & Decor returned them.
I filed a claim, have been working with Installation made easy. The stairs are currently not completed, there are nails in the stair treads - right down the middle. John is blaming Floor & Decor and said it's a faulty product - why would Floor & Decor offer a product to their customers without inspecting it first? John continue to blame Floor & Decor when I purchased everything on the list he gave me and he has put me off time and time again in making the correct repairs.
I am not happy with his lack of professionalism, especially when he would tell me that he would be at the house and wouldn't show up, only the crew. He would send them work orders and it was their perception how the job was done, as there were many missteps along the way.
I have saved up for years to buy a house and to remodel it. This has not been a pleasant experience.
The worker who did the showers was rude and inconsiderate in taking advantage of me, the homeowner, by taking materials out of the garage and turning the air conditioner down without asking permission.
The guy who did the tile floor was outstanding, his work was impeccable.
The two guys that did the laminate flooring and stairs opened all boxes which were not necessary and made a huge mess in which I had to clean up. Luckily Floor & Decor did return all the unopened boxes of laminate, along with the other materials.
This has not been a positive experience, I'm not happy, I gave it 3 stars because the tile floor is beautiful, but the lack of communication with John Cordero, his absence of not showing up and causing unnecessary mistakes that could have been avoided, the time it continues to take to get the stairs completed.
Another company is now being contacted to fix the stairs because the job was not done correctly the first time.
Lastly, they were supposed to take away all the construction debris, it was never done, I had to do it all on my own. They constantly filled up my garbage cans with concrete and other materials which weighed down the garbage can. This is completely unacceptable, especially when it was written in the contract that they remove the debris. Instead I had to do it.
Floor & Decor staff are fully aware of all issues with this job, and myself being in customer service, you do the job right the first time, you have open communication with the client and you own up to your mistakes instead of blaming others.
I already paid them in full, which is discouraging, when it came to the final walk through and I spoke with John since the grab bar in the shower was installed too high, and I expressed that I was cleaning up all the construction debris, he offered $100 off, that's it. I'm very unhappy with this entire experience and personally will not recommend them or ever use them in the future. I don't want anyone else to go through what I am currently going through.