They weren't handling phones properly when I called ahead of time I think they just kept putting me…read moreon hold with no plans of picking up. That happened twice and I'm only 5 minutes away so I drove down there because she said they were so busy. When I got there no one was in there and they didn't seem busy at all. Literally empty store. They wouldn't help me and actually told me they were closing earlier than their hours said. (I think it was 7:20 and it said they stay open until 8 something like that)... She even said "it's not safe for you to be in here"- like huh what? That made no sense to say what was she trying to do scare me I was advised by my credit card company's customer service that this location was on their verified list of places that do cash advances. The lady said no we don't do that and we are closing. Overall tbh it was a bad experience the lady was trying to be nice but not really. I imagine she deals with people she doesn't want to talk to a lot all day but where was the aloha ya know, anyways they were closing early and they couldn't help me so that was that. It was probably my angels telling me sista you don't need money this way! Get out of here girl I really don't think it's a good idea to ask for money from these places because the debt you'll be in is a bad idea. Please anybody reading this try to never be in debt in your life because these interest rates here and everywhere are totally out of control. God bless you guys.

Super sweet girl (I believe she's Micronesian) is always so helpful and patient. I've seen this…read moreplace packed with up to 10 people and I am so happy that they have another personnel on staff now. We always do our payday loans and cashed our checks here. They're always so thorough and professional, even with the high demand in this location. New hours posted

I've been with Charles Schwab for a long time. I'm talking for a very long time. One of the…read morereason's I've been with them for such a long time is because my dad started me investing since I was younger with Charles Schwab and I never left them. Some of the reasons to be with them are below. I broke down some advantages and some disadvantages. The disadvantage has a easy fix if you ask me. If you are a beginner investor or a player in the stock market, Charles Schwab is an excellent place to invest and is often rated as one of the best overall brokerage firms in the industry. It caters to a wide range of investors, from beginners to advanced traders, offering a robust combination of low costs, comprehensive tools, extensive research, and strong customer support. They also provide resources for virtually all types of investors. Beginners benefit from extensive educational materials and support, while active traders gain access to the powerful, customizable thinkorswim platform that they acquired when they merged with TD Ameritrade. They offer $0 commissions for online U.S. stock and ETF trades, no account minimums, and no annual account management fees. Wide Range of Offerings: You can invest in a vast array of assets, including U.S. and international stocks, ETFs, mutual funds (over 7,300 are no-transaction-fee), bonds, options, futures, and forex. Strong Research and Education: Clients have access to high-quality proprietary and third-party research from firms like Morningstar and Argus, along with top-tier educational content, live webinars, and charting tools. Customer Support: The firm is highly regarded for its customer service, offering phone, chat, and in-person support through its extensive network of physical branches. Me and my family has witnessed this as we spoke to No'e (sp?) at this branch and he helped us out a lot with his vast knowledge with our parents living trusts and all the paperwork that went along with it. He was very helpful as well as his mainland counterparts. One big drawback is the lack of Direct Cryptocurrency Trading: Schwab does not offer direct spot trading of individual cryptocurrencies, though it provides access to crypto-related funds and ETFs. Then again you can do this yourself. Just make sure you have a digital wallet where you can take your crypto offline so no one can hack you. Just don't lose it as you can't retrieve it once it is lost or stolen. Come on down and see how Charles Schwab can help you secure you financial planning and investing.

Seems many Charles Schwab's offices. If it's the one with Kim Mullen as partner, definitely avoid…read more Witnessed my friend go through some unfortunate servicing there. However, if it's another office, not related, then it should be okay.

Banking in Honolulu, Hawaii…read more.. When I was a City and County employee, my coworker advised me to join this credit union. She said that it's good to belong to more than one credit union to have options in the future - like if I needed a loan or something. I joined... and enjoyed the benefits such as free calendars, dinners with great gifts and raffle prizes, discounted tickets on Family Movie Day, etc. The staff are so nice... I've been to almost every location and they all are so helpful! This particular location is across the street from Straub Clinic's Emergency Department. There's free parking and more stalls underground. This year, I forgot to go to the Kailua location where I usually get a free calendar. I realized that I really needed one for my wall at home, so, I went to this "downtown" location because it's closest to my dentist's office. Haha... Yup! I'm last minute! Luckily, this location still had some free calendars with members' contributions. I enjoy the creative local pictures! One year, there were food photos with recipes! Yay! In the past, I entered a photo in the calendar photo contest. Shucks - I forgot to do so this year... Oh, well... Maybe next year! Happy New Year! Wishing you all the best!

never answered phone; constantly on hold.. need to answer…read morethe phone and stop using that bad call center

GREAT COMPANY! Candace koike were fantastic. Such a great experience to have a HELOC with her. She…read morewas every professional, patient and friendly. I highly recommend her to anybody who needs a loan. Keep up the good work and looking forward to doing another transaction with you in the future! Jian.

My husband and I were thrilled with the service and rate we were able to get from CU Network…read moreServices. From start to finish, they took care of all our needs. There were no issues or surprises. Miles and June really took care of us and we closed immediately. If you're looking for a service that'll understand your needs and treat you like family then this is the place! I look forward to working with them again in the future as they now have more lifelong clients and friends!

Best save for my family vacation. I'm so moved how nice people can still be in today's chaotic…read moreworld. We were leaving the country and somehow we lost our international drivers permit. We had a 1 hour time to get it done before take off. The office staff were closing at 14:00 with a whole week of hard work. I called them and they were nice enough to help me get the application rolling and everything set up before I arrive. It was the best service ever. Nina welcomed and waited for me with smiles on her face. I feel so lucky and my family gets to enjoy the vacation we planned a year ahead.

The cancellation lady was nice and good at her job. (~11am 06/29/26)…read more However, their overall customer service is so awful I had to leave and go with someone more expensive. I tried updating my insurance policy but never got a response back. I waited 2 weeks and sent 4 messages including to their corporate office which told me the Hawaii branch manager would contact me in 48 hours- a week ago. However, this is not an isolated incident. I never received my proof of insurance (and of course their app wasn't working, it's usually under "maintenance"). In August 2025, at this point I had already dealt with issues of them not being able to find my account because I had a membership for roadside assistance in a different state a long time ago. This was of course a someone's fault who "no longer works here". After, I had to find the solution by calling a branch in a different state, they disassociated my old account. Then the Hawaii branch was able to locate my account. Normally, a simple request of "Proof of Insurance", would not be an issue. But behold, in the Hawaii branch it is! I was told they would mail it to me- they didn't. I contacted their support via email as at this point I have no paper trail proving their negligence. Of course, the manager would be in contact with me in 48 hours... can you guess what didn't happen? So I message their general support again, no response. I message the sales guy, no response. At this point you start to ask, does this branch actually have employees, or are they that awful at regular customer support and lack competent management? Eventually, after several calling attempts (clearly they don't want to leave a paper trail of their lack of work.). They finally send me my proof of insurance. Since then, I tried to avoid contacting them as it wasn't worth the headache of trying to get people to do their job. However, I unfortunately needed to update my auto insurance to reflect changes of my car, leading to my statement in the first paragraph. I am grateful I didn't need to make a claim. Imagine, you get in an accident or your property has damage, then your insurance company (that you pay thousands a year to) decides they don't feel like working. Stolen vehicle? You gotta hunt down the branch manager while the cops look for your car. To be fair, I can't speak for every department. People have positive reviews for vacations, roadside assistance, and others. But, the only successful communication I had was with their cancellation department. My suggestion is to promote her to branch manager. At least she knows how basic customer service works, plus she actually responded back and provided a solution to prevent auto renewal. I can't tell you if anyone else knows how to do that since I never heard back from them (specifically management). Also, they spammed me with life insurance scam letters like 4-5 a week. That could be at a corporate level issue but nonetheless. I went with USAA because I went to their customer support and heard back within 30 seconds- might be 30 days+ with this AAA branch.

Great location, plenty parking, friendly staff. Mostly no long lines like other CUs…read more Also, stores (Times, Longs) and food places. I use Kamehameha FC as my shared-branch.

Poor training. Couldn't hear what the teller was saying. I could tell I was dealing with a…read morerookie, but she was far from ready for the floor.

If you want personal banking. This it !!! I like small banks…read morethat provide personal service. Thank you Territorial.

If you want personal banking. This it !!! I like small banks…read morethat provide personal service. Thank you Territorial Savings.

Kathy truly went above and beyond to help us through every step of the process. Honestly, without…read moreher help, I don't think we would have been able to get everything taken care of in time. Whenever we had a question or an issue, Kathy was always quick to respond and did everything she could to help us find a solution. A huge thank you to Kathy and Grace for being so responsive, patient, and dependable. We truly appreciate everything you've done for us and are so glad to be working with Pyramid Insurance!

Spoke to Christine regarding an urgent cert I needed to obtain for a property, She was quick and…read moreprofessional, got it right away. Thank you so much Christine for your kokua! So appreciate you!