Best save for my family vacation. I'm so moved how nice people can still be in today's chaotic world. We were leaving the country and somehow we lost our international drivers permit. We had a 1 hour time to get it done before take off. The office staff were closing at 14:00 with a whole week of hard work. I called them and they were nice enough to help me get the application rolling and everything set up before I arrive. It was the best service ever. Nina welcomed and waited for me with smiles on her face. I feel so lucky and my family gets to enjoy the vacation we planned a year ahead. read more

On a hot sweltering day my car decides to act up. Being uninformed on car issues (I know how to turn on the engine and go! That's it) I decide to call AAA who tells me the wait is 1.5 hours (patience is not one of my virtues) The peanut gallery tells me to call a different roadside assistance company who will be able to get to me sooner and they do I'm then told I'd better not drive the car as i will ruin the rim of the tire Now then I cancelled my AAA order because another company came to my rescue. But now, I need a tow causing me lto start all over to get a tow. Are you following my story? I was lucky as the tow guy (Jonathan) who I cancelled helped me to get my order going again and he waited for me to get it ordered In less than 10 minutes he was over to save my day! Out of the sweltering heat into his air conditioned tow truck I waited as he loaded my vehicle to his truck bed. Heading to the tire place and all is good! Mahalo AAA and Jonathan for saving my day!!! AAA is batting 90 in my books. They are a good subscription to have read more

Need an International Driving Permit (IDP)? Look no where else! AAA Hawaii is the only in-person office you can get it. The other option is online, which does give you options for multiple years, but you gotta pay international shipping because we live in Hawaii. :/ I'm not a AAA member, but you don't need to be to get an IDP (and passport photos, which you need). Coming here was very easy. It's located along Nimitz, next to Best Buy, in the Nimitz Center. There's a decent amount of parking around. Just park the stalls without any signage. Members have VIP parking out front. Inside is quite lively. I don't think anyone would be bored working there. The front desk receptionist was very friendly and sweet. She gave clear instructions on where I need to go. The entire process was SUPER QUICK. Took my passport photos (only $15 for a set of two), took my driver's license, and a few minutes later, I have my International Driving License ($20 for a year). You can choose your start date, so I chose the first day I rented my car on my travel. Overall, it was an awesome experience. Customer service was top notch. Everyone was so friendly, nice, and super efficient. Now I know where to get my passport photos now! It's cheaper than other places. I'll definitely come back.. cause I expect I'll need an IDP again! read more

If you are traveling to another country and was thinking about renting in a car, AAA on Nimitz Highway is probably the most easiest place to get a international drivers license. All you need is a valid drivers license. They have everything in the facility to make it happen, including a photo studio. AAA members get a discount on the photography services as well as other products that they sell in the store. They even have travel books maps and can help you plan your next vacation. Lots of free parking available. read more

Services Purchases Hawaii Sandbox Jacqueline. Premier Loyalty Member 52years Discount Disclosures and Membership Information. A Local Motion Flavor, Macaroni Salad, Musubi Thank You So Much Car Support. read more

See all

We have been AAA PLUS members for over 20 years and never have I been as disappointed & let down as this branch. They do not return calls in a timely manner- which can make a big difference in trying to lock in a good deal. And despite the different numbers the answering service says to call, there is no answer. It was like a ping pong game calling the different numbers hoping to speak to someone. Even the number to call in an event of an emergency there was no answer. This was during office hours and my attempts started a day ago. Writing this as a warning if you are on a time constraint. read more

AAA Insurance - The multiple attempts I made to actually speak to someone at this branch and still unsuccessful. - Home & Rental Insurance Near Me - Honolulu, Hawaii

Waited three hours for a tow for my vehicle on Premier membership and then called and found out they sent them to the other side of the island. Don't know if this was dispatch from AAA or mistake at the tow company. They also traded three companies before they sent one finally came. If this is how they treat their premier members, I hate to see what the regular members get read more

This review is for Ridge!! He was truly an angel during such a scary moment. It stalled with my car suddenly stalling right on Keeaumoku and Kapiolani while I had my two kids in the car, both under five! I panicked and thankfully it started by the time it turned green but barely made it to the next side street. I called AAA and was able to set an appointment with ease via live agent for a battery charge. So grateful I was assigned Ridge, he did not take that long to arrive. Once he got there, he quickly realized it was not a battery issue. He was really patient to help figure it out. Now the car would start fine but taper off so he realized it was an intake valve issue. I was less than a mile from my house so I was praying I could just make it home without a tow. Since it would take maybe over an hour for a tow truck since they were all busy- mind you my kids are with me. Ridge was so gracious to offer to follow me home to make sure I got there safe. What a sweetie!! We did stall once after the bridge but he was right behind me willing to push but it started again with some pumps on the gas. All to say, Ridge was truly above and beyond- so patient and caring. It's moments like these that give you faith in people haha AAA has a gem of an employee! read more

Agent Julie barquin is the kindest, patient agent. She's so patient, polite and efficient. Wonderful experience with her helping me

Cool A/C, inviting staff. I went in to get my international license and was processed and on my way way in no time. Holly was the best!

2023 started out looking like this: - car break ins on our street the day after New Years - car batteries dead in one of our cars the day after New Years - tried to get gas at Costco and card said "declined" two days after New Years Now how's that for a trifecta??? Is this a foreshadowing of things to come? For every negative thing that comes with it, is a positive thing, and that's where AAA Hawaii comes into the picture. I've been a member for over 20 years but let my membership lapse out of sheer laziness. I had AAA mostly for the Disneyland discounts, remember those from years past? Hotels will also give you a discount, and some will actually check your AAA card. I've also gotten my International Driver's License through AAA (free of charge) so I could drive in Japan (a harrowing experience mentioned in one of my reviews on Toyota Rent-a-car in Gifu, Japan). I've locked myself out of my car as a college student in Florida and AAA was there for me way back then and they are still here for me now! I've recently decided to re-new after many years of non-activity, ironically during the height of the Covid pandemic. The deal was too good to pass up. Now the rates are up (don't remember what it is now) but TOTALLY WORTH IT - even if you don't use it, you have peace of mind knowing AAA will come through for you if you're stuck on some dark scary street in the middle of the night because your alternator went out, or your battery died, or you got locked out, or you have a flat, or you ran out of gas, or you need a tow...you get the picture. It's not only insurance for your car in the event crap hits the fan, it's peace of mind! Getting a battery changed was easier than navigating the Netflix movie menu; just go to the AAA Hawaii website, click on "request battery service" and a dispatcher comes out in a reasonable amount of time. They make sure that it's your battery and run diagnostics to rule out alternator or starter problems. Once they know for sure it's your battery giving you problems, they show you the diagnostics on a screen so you know for sure it's really your battery. They swap it right there in front of you too. Takes all but 10 to 15 minutes tops, even in the middle of the night (thanks Desmond from Empire Towing!!!) If you don't know what to get for the pickiest of pickiest people for Christmas or their birthdays and they already have everything, get them a very practical gift of an annual membership from AAA for $88 for the AAA plus which includes up to 100 miles of towing, free delivery and fuel if you run out of gas, four service calls a year, flat tire service, locksmith/lockout service, jumpstart and battery service, minor electrical diagnostics and repairs, etc. just check out their website, there's too many benefits to list; it's like $7.33 a month- way cheaper than two Starbucks lattes per month, that's for sure! RETURN FACTOR: you have a customer for life, and that's saying a lot. read more

Our parents aren't driving anymore, all siblings living in the mainland and our kids are working. We have close friends and relatives that we could count on if we needed a jump or run out of gas but we don't want to inconvenience them so my husband and I decided now is the right time to join AAA roadside assistance for our peace of mind. They are located on Nimitz Hwy on the opposite side of where the New Eagle Cafe was located. We parked in the covered stalls, walked around to the front and found that their front entrance was locked with a sign saying to use the back entrance. FYI: Go to the covered parking stalls, turn right and drive to the end of the building...there's stalls right outside of their back entrance. We were helped by Steven Ly. He informed us about the 3 different plans...Classic Service, AAA Plus Service and AAA Premier Service. We informed him that the AAA Plus Service fits our need. He said they have a special...the first year for the one we were interested in which is "Member & Adult", we'll be charged the "Member" price which will save us $51 ($159 vs $108). Next year, it'll be $159. Good deal...we signed up! We're happy! read more

See all

I have been a AAA Member for 40+ years. AAA has always been helpful with travel plans, car rentals and hotel accommodations. Car Towing is especially useful when a mechanical breakdown occurs. Staff is very helpful and I truly appreciate their consideration on budget. I wish AAA would reconsider printing their TRIP BOOKS and their maps. read more

Much Mahalos to Anthony Alcala. Knowledgeable and friendly. Overhauled by insurance policies and made it a out of the park experience. Ask for Anthony, you won't be disappointed. read more

No live person to communicate with to get assistance or help. Today I have been trying for over 3 hours to get roadside assistance for dead battery and out of gas. No service technician ever showed up to provide assistance or help. The service once was terrific but last couple years has rapidly declined. Not sure if I am getting the money worth. Especially when needed for emergency assistance. Been a member for nearly 40 years. This is the new world we live in... no hope for the future. If there were a lesser rating than 1 Star, they would earn it. read more

AAA Hawaii is located off Nimitz in the Nimitz Center and has parking in the private lot they share with the other tenants in the building. They are all the way at the end on the ground floor near Best Buy. They have entrances on Nimitz and in the parking garage. It's covered parking but stalls are on the smaller side. I needed to get an IDP, International Driving Permit, and AAA is the spot to get this done. You need to bring 2 recently taken Passport photos, your valid Driver License, the completed form and $20 (cash or credit card is accepted). You can download the form to complete before going to save you some time. If you don't have access to a printer, no worries because they have blank forms there that you can fill out. If you don't have Passport photos, no worries! They can take it there for you for an extra charge ($15.68 as of July 2024). They make the entire process as easy and as convenient as possible for you. When you call the number listed on Yelp, there is a recording stating that you can just walk in to take care of this. I came in the morning on a weekday and walked in as instructed by their recording. There were a few people ahead of me but the total time I was there was less than 10 minutes. Staff were friendly and very efficient. Great job and I'll be back when this IDP expires in a year. read more

Fast and easy from start to finish. Used the GetHelp interactive service. It was very easy to schedule the battery service, only took a few minutes. The technician arrived in about an hour or so. I got notification via text from AAA that a technician was sent and also a call from the dispatch office. The technician also called me twice to let me know he was on his way and with an ETA and once he arrived. You can also see an estimated time and location of the technician via the app. The technician tested the battery and recommended it be replaced as the safe option. My options for replacing was by AAA, a place nearby like Firestone or at the cheapest place like Costco or Sam's. Well it was simpler just to get it done right now and not worry about scheduling and driving thought might have saved $25 to $30 at Firestone and $80 to $90 at Sam's (far away). The technician removed and took the old battery and installed the new one. Total time from arrival to finish about 30 minutes. Paid via charge card and got a receipt. The service was fast, easy and convenient. The key to all of it was the technician, Shaceton from O'Sung. He was professional, friendly and fast. So 5 stars to AAA Hawaii, O'Sung and of course Shaceton! read more

My truck blew a hose tonight while my gf was out driving it to pick up dinner. She called me so I drove her car to go rescue her. I called AAA and got an automated answering system but since I couldn't give a specific address I was quickly connected to a live person. Well, Amber helped me secure a tow from O'Sung Towing Company. She said to expect a truck in about 2 hours but fortunately I was sitting at Stadium Mall so there was food places all around me where I could kill time and get fat. In less than a minute I got a call directly from O'Sung's saying they should be there in a half an hour! Less than a minute after that, I got another call from Josh, the driver who said he always fifteen minutes away. I don't think it was even 10 minutes and I saw the tow truck pulling into the parking lot. Josh was great and got me home in no time with some kidding about how our vehicles never break down when we're driving them, only when we loan them out! Mahalo to Josh and O'Sung Towing! read more

I've been a long time member and I love their Roadside services. I just got my car towed and it was efficient, timely, dispatch/technician very friendly & professional!!! Always a positive experience and highly recommend AAA Hawaii! read more

AAA HAWAII.. O' Sung 's Towing... and The driver Howard. Friday 8/18, My BF's car died at Makiki Zippys. The night before ( late thursday nite) He walks home... ( he lives close) Next morning. (Friday) We check the car.. BF thinks its the battery. We go and get a new battery, install it. .. nothing, tge motor doesn't turnover. Ok, we made several attempt's to try again. I called AAA, PJ, the dispatcher was wonderful, kind and patient with us. Text messages were sent in a timely manner, So, we had to wait.. ok.. we ate breakfast at Zipoy's Then, the driver ( Howard) arrives. He checks out the car.. verifies my info.. etc.. very professional.. polite. Thanked him.. he towed the car to the repair shop. Dropped it off.. thanked him so much.. great service. MAHALO. read more

Living on the Big Island, I had never had a chance to visit a AAA office. While in Honolulu, I had to take some photos for a passport, so I decided to stop in (they are free for Premier members). It was really cool to see all of the different things AAA offers. It felt like an old school travel agency (are there many even around anymore?). There was a section of books for sale, and my daughter went crazy. AAA is also only one of two entities authorized to issue International driving permits. It was super easy and it only took about 5 minutes to get mine. Domestic AAA guide books (printed) are going away this year, so I was glad to be able to grab a few. They are really helpful. If and when I'm in Honolulu again, I will make sure to stop by if I need anything. read more

AAA Insurance - Entrance - Home & Rental Insurance Near Me - Honolulu, Hawaii

Needed to drive into town but car wouldn't start and battery icon came on in red. Called AAA battery and spoke to Drew. He was friendly and contacted a company to come by. Keanu arrived before the estimated time of 8:40 a.m. and even called twice. Once that he was on his way and once when he arrived. Sad to say Drew told him my model was 2013 instead of 2014 and the driver did not carry that battery model. Luckily Keanu was able to run some diagnostics and gave me a printout on my battery and alternator functions. Keanu was fast, friendly and shook my hands when he arrived and when he left. He said he was only battery and not towing. Luckily the charge held till I got to my regular car's service dealership. Driving there was anxiously hoping the battery wouldn't die on the way. What a morning. Thankyou Keanu. read more

AAA Insurance - Battery service pulled right up our driveway - Home & Rental Insurance Near Me - Honolulu, Hawaii

We got our walk-in International Driving Permit here for our incoming trip and they are so professional on assisting us! Eventhough they short-handed but they addressed us right when we enter the place. I have all the paperworks (IDP form, 2×2 pic w/ sign at the back, our ID, passport)so easier for them and faster. read more

First experience. From the first call to towed destination in under an hour. Go to website to get discounted membership. Perhaps get the app for phone. When you need help/tow, call the #, give info, present your card/AAA# AND ID to tow/responding person and get your car taken or repaired right there. This day Tristan from D & D did a professional job for a semi-difficult of a terrain tow. read more

AAA Insurance - Tristan from D & D towing for AAA, A+! - Home & Rental Insurance Near Me - Honolulu, Hawaii

I am very disappointed with AAA!! I don't know if i will renew my membership as it keeps going up & the benefits and services keep going down! :( I use to get the tour books, maps and Triptiks but who needs that anymore when there is GOOGLE & GARMIN! Then I just bought Consolidated Movie Passes for the Holiday Movies but now AAA only takes CASH! What is the deal with that? So I went to get $100 cash to buy 12 passes! Brian at the front desk said I owe $198!! Really, what kind of math is that? When I questioned him, he looked at the computer & confirmed, yes that is how much I owe!!! Last time I checked $8.25 × 12 = $99! Made Brian check again & he looked again & FINALLY noticed that he charged me DOUBLE! Duh, just doing math in your head he should have known 8×12 is 96! Where did he learn math? People rely too much on the computer instead of their BRAIN! Makes me wonder why I should keep my membership?! read more

AAA Insurance - Have to pay cash for consolidated movie tickets! - Home & Rental Insurance Near Me - Honolulu, Hawaii

Don't bother with triple a in Big Island. only one company has contract with them and they pay so little you get pushed to last call LONG wait times. unless triple a ups their reimbursement they are gonna lose their only contract with tower on big island. use you insurance provider roadside if you have it in stead on big island. read more

Just went in to get my International driver's permit. The process was so quick, seamless, and efficient. I was able to get it within like 7 minutes! The lady who helped me, Deanne, was so kind, helpful and efficient. Highly recommend this location for any of the services AAA offers! read more

My husband and I had to go get our IDP (International Driving Permit) for our upcoming honeymoon abroad. So as a AAA member, we of course went in to AAA to do it in person (there is an option to mail this in as well so you don't have to go in person). The experience was quick, friendly and as my husband said upon leaving "surprisingly painless", lol. Tiffany helped us and she was soooo nice and made the process super easy. We also needed to take our passport photos there and as a AAA member, there is a discount ! Yay. We also didn't realize how many benefits you receive for being a AAA member until we walked in the office, we'll definitely check this out more! read more

AAA Insurance - Front side entrance (street side). - Home & Rental Insurance Near Me - Honolulu, Hawaii

See all

I thought this place was just roadside assistance for old people. I realized after an office visit that they do all kinds of awesome things, not just tow trips! I went in to get my international drivers license, and for $20, it's good for 1 year and gives me additional driver credentials in a long list of countries (however, South America doesn't recognize it). When I was there, I noticed a whole lot of options for services provided- discounted movie tickets and other fun stuff, insurance for auto, House, renters, and life. They're a full service travel agent. They sell maps and guide books. The maps they sell are mostly USA and Europe, and it seems old fashioned, but if you're ever abroad with a dead cell phone or impossibly expensive data plan or out of service area or in the middle of the night with nobody to ask for directions, trust me when I say a paper map is awesome!!! My parents go to their AAA office and the agent plans out road trips for them and prints off all the maps. They live in the mainland and they don't have smart phones and they use 3 GPS navigators and all of them are broken. But they make it from NJ to AZ with the AAA maps! What really pushed me over the edge was that the honolulu AAA office does passport photos. $10 for 2 (non-member price) or $7 for 2 (AAA member price). They can even adjust the photo size for other international (non-USA) passports. Costco and Long's don't offer this service with their passport photos. I went to some place in mapunapuna to try and get Irish passport photos and I spent like $40 on 2 photos that were grainy and unusable. AAA was able to do what has been impossible! When they did do my Irish passport photos, it was tricky bc the guidelines are SO specific and definitely different than USA passports. So it took a few tries, but they were so nice about it. Like, extremely nice and they kept trying so I'd have a useable photo. Even though it took a few misprints, they kept going until we got the money shot. I so appreciated it. Oh, and they have a notary public! I'm going to get a quote for house insurance and maybe auto to see how they stack up. They're definitely nicer than the current agents I use! Brian Fong is an all-star agent. See him for whatever you need! read more

"You never know when..." ... th unexpected breakdown happens to your car when you are driving. Over the years it has happened more times than I care to remember. Bad battery, flat tires, the car just deciding not to start for unknown reasons. The scariest time was a few years ago when In the afternoon rush hour traffic the car decides to "give up the ghost" and stops in the middle lane on the freeway near the Sears distribution center in Pearl City. Slow traffic kept it from being a fender bender or worse. Luckily, Good Samaritan Bruddahs helped me get da car to the shoulder and within 30 minutes AAA got the tow truck to my location and I was able to get my car to my mechanic. Always efficient and courteous, the dispatcher and tow drivers have always been great and have never been a problem or concern. Always able to count on them, a welcome relief during a stressful car event. But as others have pointed out AAA also provides free maps and guide books for areas across the country. Well written and a valuable reference, the Guide books are a wealth of information and a good complimentary source of information to anything you would get off your tablet or cellphone. They have offices across the country and your membership allows you to walk in to any location. An added benefit is that many hotels and businesses offer discounts by showing your card. It pays to ask as the discounts add up to bigger savings. Over the many years we have been AAA members we have been able to utilize their travel information and also their emergency tow services. We even bought their battery, quick installation and a nice warranty. The Honolulu AAA office is located at the Nimitz Center which is the two story shopping complex next to Best Buy, just Ewa of Best Buy. Mahalos AAA Honolulu for 11 years of peace of mind. Update note to this review- just as I finished writing this review my car developed a hard start and then wouldn't start at all after I got home. AAA to da rescue! They did a diagnostic and determined nothing wrong with the charging system so the battery was replaced, free of charge. No hassle and they come right to you. Excellent! read more

See all

AAA has contracted with OSungs towing in Honolulu. Over 5 hours to get a tow from the airport. I called a private company and paid to have it towed. Total cost $150 total time 45 minutes AAA & O'Sungs have a problem. read more

Sora Was very knowledgeable and I appreciate the honesty about if they booked my flight they would be 3rd party and if a problem So I book with the airlines directly . Maybe I could work with her with future travels. read more

I'm a firm believer that you learn something new everyday. I was under the impression that Triple A just bails you out of car situations like a flat tire, locked keys, running out of gas, towing or discounts to hotels. I found out today: - they can expedite an International Driver's License at their local office. Just complete paperwork, current driver's license and have your photo taken. Viola!! Same day service for an "expedite fee" you will be good to drive in a foreign country. - they provide NOTARY SERVICE - they have a slew of travel books and maps (yikes!! yes...they STILL have Rand-McNally maps) for a discounted price of 20% off for Triple A members. - they have discounted tours and trips for just about any place you want to go to. That's FOUR NEW THINGS in one day! read more

See all

Two years ago, when I was doing research for my first visit to Los Angeles, Tiffany assisted me. She provided many maps and tour books filled with discounts for members. The other day, I lucked out and got Tiffany's friendly, cheerful, helpful service again! I stopped by AAA on Nimitz Highway in Honolulu for information on Utah and Arizona. I received great advice and useful tips besides discounted group movie tickets! Mahalo to Tiffany! You make it worth it to be a member of AAA! read more

See all

I called the office this morning with a billing question. Agent named "Zee" answered my questions with full sarcasm and hung up mid-conversation. Thinking it was accidental, I called back. It was not accidental. It was clear she was having a bad morning. She skirted around my basic questions and did not address my concerns. I am a Plus member and had also enrolled my family, and have always respected this company for the past twenty years. Today I immediately cancelled my renewal membership, coming up in 2 weeks, due to the unprofessionalism and having left me with a bad taste for being a loyal customer. It seemed there was so supervisor on duty, and "Zee" interrupted me everytime I asked to speak to someone in charge. Truly a regrettable and preventable bad experience. read more

No help at all! Wasted my whole day!!! Paid good money for nothing!!! Had to find my own tow and now have to wait for a refund. Thought they were a reputable company. read more

Nina was great! I was in and out in about 15 minutes, even though it was quite busy! Awesome customer service!

Had a very bad experience yesterday that I want tell. I called AAA needing them to check my battery. In the morning, I arranged to have them come out at 2pm.The lady said no problem. I arranged my day to be home before 2pm. No one came out. I called AAA they said you need to call an hour ahead of the time you want. I had to wait an hour. The tech came at 3pm and checked my battery and immediately got one out of the van without telling me if I needed one. He wrote up the bill and I said I just purchased one recently. He went to his van, called AAA, came back and said you purchased one in 2022. I had already given him my credit card and he charged it. He said I need to call AAA to get reimbursement because I bought the last one pro rated I was entitled to reimbursement.. I spent that night writing up the form they sent me and faxed it in Sunday. SUnday a woman named Christen called me and said no you are not entitled a reimbursement. I was very dissappointed in the different stories I received as well as the time and effort I put in to get the paper work done, pay for fax and printing and the rudeness i received from the service...from being an hour late to the mis information. I plan on giving up my AAA membership. read more

First time visiting AAA in Honolulu to get an International Driving Permit and it was a breeze. They take your photo there and was in and out in about a half hour if that. Service was friendly and parking was easy. read more

Came to apply for an international driving permit, even though I'm no longer an AAA member, and also have my photo taken for the required 2 passport sized photos. Wonderful wonderful assistance by Holly, she is DA BESTEST, lots of Aloha. Walked out having taken the best photo of my life lol and the permit in hand. Holly asked if I was a member, and when I said no, wasn't pushy about getting me to become a member. Would definitely recommend coming here to get your passport photo taken, very professional (soft backlit lighting, professional camera, and they ask you if you're happy with your photo before they print it!) As a comparison, the photos I took last week for my passport renewal was done at CVS, and they pulled down a mini projector screen next to the veggie cooler and took my photo with a point and shoot AND it cost more. I mean, the person who helped me with the photo at CVS was very nice, but I won't be going back to CVS for a passport photo shoot. read more