This FCU is getting worse every year! 1. Poor…read moreCommunication: Annual April Shred It postponed for months because of parking construction? Would always ask/call? No idea! When they do decide, it is only on Instagram! 2. Holiday hours: closed on Christmas Eve, Christmas day and Day after Christmas! Really?! Did u notify members? Wasted drive over there today! 3. 2026 Calendars? ordered late! 4. Safe deposit box digital access always broken? 5. Awhile ago, i had a 5% CD maturing so went to branch to withdraw and move monies to another credit union around the corner since they were still offering 5%, unlike HOCU! While i was waiting for my cashiers check, i asked if they would match? OMG, what an ordeal. Teller had to call main office and was on hold "forever"! I said never mind i would take my monies and go to the other FCU as i had planned! All of sudden this woman, branch manager, told me she would do it as a 1 time rollover. Then she proceeded to lecture me how she was doing me a "favor" because interest rates would probably go down! I know that since i was moving my hefty monies elsewhere! I was doing HOCU a favor by leaving my monies with YOU! What happened to the newsletter? You used publish all pertinent information and hours!

I recently opened a CD at HOCU Moiliili Branch, and was excited since I heard they have great CD…read morerates and customer benefits such as free shredding. However, this was a unhappy customer service experience and a big mistake. I did not feel appreciated nor thanked for the CD monies I deposited. The interest was 4% for 8 months, but not worth the frustration and poor customer service I received. I called on a Monday and left two messages for someone to call me back. The first message was to an oversea customer service representative, the second message I left at the airport branch and someone finally answered after over five rings. I informed this person that your customer service is terrible and nobody answers the phone. He said he will message the branch to call me that Monday. A HOCU representative from the Moiliili Branch called me back on Wednesday at 5:20 - two days after I left my message. This type of call back and customer service is totally unacceptable. Unfortunately, the number for the HOCU is connected to all branches, and I cannot believe that no HOCO representative could of called me back that day or the next. When my CD has matured, you can rest assure I will be taking my money out from HOCU and going to Hawaii State FCU or Aloha Federal Credit Union - where I know I will receive superior customer service and a representative will answer the phone in a timely manner.

Credit Union services in Honolulu, Hawaii…read more.. Want free checks? May I suggest Hawaii Central Federal Credit Union! I originally opened an account at their booth at the Filipino Community Center when I was there on 5-4-24 for a Yelp Event (Celebrating Asian Pacific Islander Heritage Month). I saw the purple umbrella, purple tote bag, and purple pen! I was sold! It was free to open accounts! There's a $1 minimum for checking and $25 minimum for savings. The nice staff told me that I could get temporary checks at the King Street location. (I've passed by many times. It's on the right side of the street, before and across from Straub Clinic.) I finally got a chance to visit and get temporary checks! Four checks were printed up right on the spot! I made a cash deposit, so I have some money in my account! Easy! There's a free parking lot in the front of the building. Inside, the purple furniture, air-conditioning, and clean environment is much appreciated! I might bring my cousin here to open an account. You don't need to be an employee of any company to join this Credit Union. It's open to any resident of O'ahu!

I've been a long standing customer of HCFCU since 1995. That's commitment. I've established my kids…read moresavings account at the time of birth! Have been a committed customer when I opened a loan through their branch. Granted the fact their business is not feasible to most employed customers with regular working hours, any individual would have to take a special trip to bank at their facility since they are only open Monday - Friday 8AM - 4:30PM, Fridays at 5PM. What bank does that with no weekend services as well. They don't have 24 hours teller services. But I've accustom myself to it because I didn't want to judge so quickly. There have been a few great moments, SOME tellers are okay. It still doesn't justify that their Manager sits right behind the tellers and doesn't acknowledge customers AT ALL! Countless of times I've walked in, she's been at that location over 10 years... NOT ONE HELLO! HOW ARE YOU DOING? Yes, customer service is 2nd rate! Reason for my review is, they've started accommodating mobile banking. Which I thought it was wonderful. I don't have to make a special trip to bank or mail my check to the branch, I can FREELY do my banking by mobile. I had one check where it was address to me & my husband. I assume since my name is on the check it's okay to endorse it and cash it into my account. There were few instances where it was rejected due to not endorsed correctly, but it was accepted okay and I was able to divvy up the money to both of my kids account. Another check comes around address to me & my husband again and this time they flag it, advised it's been rejected because my husband's name is not on the account. He would need to endorse and bring proof of ID and give authorization to deposit the check into my account. It's the IRS check from the government providing funds to the Stimulus program. They treated it like I was depositing a Million Dollars into the account. They advise the first deposit it was a glitch in their system. Do you know how many glitches I had to encounter with their branch and no apologies whatsoever! Just take my business and money, but loyalty is out the door! Although it's also address to me, I'm still not able to deposit. No instruction at time of mobile deposits, no honor system for being a longstanding customer of their Institution, no free pass for this one time service. There is no justification to keeping great customer relationships, especially when i arrived back to their branch and indicated I wanted to close my account. No recourse to apologize, just OKAY! So So in essence, I want an institution that would fight for me, ensure that I am a valid customer, and would go above and beyond to service me. My husband told me it was the right thing to do and leave. He wholeheartedly believed that his own institution treats him with great loyalty and he's ecstatic I'm switching over. Please note: you are nothing but a number. You are never a great customer in their eyes, because you don't yield enough revenue for their company. Their customer service is never ever great. They have teller turn overs constantly. (I should know, I've witness few new faces over the course of the years). You are basically a VOTE which you did not freely give into their Board of Members. Your VOTE is their gain. But hey who cares if they lose customers, like myself, cause they get recognition by using Social Media Influencers who provide content for their advertisements. Ask yourself, will they ever get 5 star review? I mean their list is pretty short. I had very big plans to stay afloat with HCFCU. This was serendipity to connect with their competitors.

Great friendly service with teller Jasmine. I stopped into…read morethe pearl city office which is conveniently located inside of Walmart. Jasmine was very patient and answered all my questions.

I've had two interactions with Alysa, and unfortunately, both experiences were the same. She did…read morenot come across as friendly or welcoming. There was no greeting, no smile, and she didn't ask how she could help. Even after assisting me, there was no "thank you" or "is there anything else I can help you with?" I understand that everyone has different personalities, but customer service is a big part of working with customers, especially in a bank setting. I'm not sure if this was just my personal experience or if this is simply her usual approach, but I left both times feeling like I was an inconvenience rather than a customer being helped.

Navy veteran (honorable discharge) and total of 40+ years service at Pearl Harbor. 800+ credit. I…read moreapplied for an account to create a CD and got an error message saying I already have an account. I DO NOT HAVE AN ACCOUNT. I called and a rep confirmed I do not have an account and told me not to worry because the accounts team was processing my application. Then, about 10 days later, I get an email saying "We're sorry! An error occurred with your membership application Your recent application for membership may have been denied in error. So sorry for the inconvenience!" And to try again. What an immense cluster%@3! Obviously, I am not going to open an account with such a sloppy enterprise.

Crowded, rude staff, they want members to make appointments for the most routine of transactions…read more During COVID, the staff was unbearably domineering, as if active duty, retired, veterans and their families did not deserve the respect we earned. Kane'ohe/Aikahi branch is usually better but it's a long drive. Overall, been a member of NFCU for over 50 years and the NFCU has only helped me once. The rest of the time I keep a small balance and use it for ATM withdrawals for my own convenience because they claim to be the world's largest credit union and have branches all over. Don't rely on NFCU for car loans, mortgages, HELOCs, and other loan instruments. Try another credit union, an online loan merchant, or even a bank and you may get better terms and service.

Gladys Borja, member service supervisor provided us with…read moreexcellent service. She was very patient and thorough with helping us setting up our new account. Thank you

Very courteous and helpful. We asked for a money band to wrap the money, and she gave us a brand…read morenew one so it would stick on. Bank teller: 1BG1

Honolulu Fire Department FCU, has the nicest employees working there! Especially Nick, Char and…read moreMichele

My husband is a firefighter and has been a member of this credit union for quite a while now…read more Although there is only one branch on island, it sure packs a punch!! We've been fortunate for the wonderful one on one service we get at this bank - from financial advice to loans - this bank has it all. It's small but the service we get from here is absolutely awesome!! I can't stop raving about it since it really does give us peace of mind knowing we are partnering with such a great bank. We've always gotten quick responses to our inquiries and if they cannot answer your questions immediately, we don't wait long for a call back. The only drawback (and I don't see it that way) that HFDFCU has is location. It's located in a multi-zoned (residential / business) area and if you are not familiar with the exact location, you can miss it thinking that, "it can't be here...this is a residential area." Nonetheless, we will be banking here for a long time.

Easy parking, the ATM could use another one but friendly clerks even the outside security guard !!read more

Financial transactions in Honolulu, Hawaii…read more.. My cousin needed a new debit card from American Savings Bank (ASB). I knew about this location because I kept looking at it from across the street last year when our Jaycee group participated in the Dragon Boat Races at Aala Park. Besides being one of the sponsors, ASB also had a very spirited team! I told my cousin that we should go to this Aala Park "Campus" location because it had free covered parking and is a new building! Yes... the interior is very pleasant and clean. There was an employee in the parking structure - acting like a guard and/or guide. Inside, another employee asked if we needed help - I think he was screening us for possible loitering because we were chatting on one of the sofas. Well - it was a successful visit. My cousin was able to finish his transactions successfully. If he needs to return, I would choose this Campus Branch again.

I accidentally chose the wrong account when paying a credit card bill and even though 8 hours later…read morethe balance was back in the positive, they stacked fees on fees with no consideration to fact that I have only over drafted one other time in the 10 years being there and am usually super responsible. I like credit unions because they are supposed to be for the "people" and feel more like family. Ko'olau is good if you live in Kailua and never make mistakes with your online payments. The customer service was great, but they still charged me. I just need a place with a little more flexibility and consideration for human error.

Helped me obtain a car title replacement with speed, professionalism and understanding of my…read moresituation.