My last experience there at the Aina Haina branch was excellent. I needed currency exchange and they provided very good help. I appreciated the teller with her patience. All the staff was kind. Thank you all. read more

Convenient... I completely forgot about this Kahala location as it's slightly hidden from the main road as it's right behind the ZIPPY'S Kahala which is a decently sized building though thanks to Yelp as i was in the area and did a quick search was so happy to have found a location so much more closer than I imagined. This decently sized branch does have quite a bit of parking making it so easy to park and get my banking done and with four tellers available with to trainees it was very fast and easy to get my items processed. Nothing worse than standing in long lines after a long day so you know I'm keeping this place in mind for future visits. Thank you! read more

See all

As I sit and wait to close my dad's safety deposit box, a flood of memories comes to mind. How many years I would come with my dad here as he liked to bank here and had his safety deposit box with all his paperwork and valuables. It saddens me to close it as I feel I'm losing a part of my connection to him. Looking at some signage, I can see why he liked banking here as they have pretty aggressive CD's and my dad would always maximize his money. The people are nice and friendly as I never had a bad encounter. Lots of free parking right in front. Who knows, maybe I will open an account or CD just so I can keep coming to this location. Miss you dad. read more

First Hawaiian Bank - Rates as of today 2/21/24 - Banks & Credit Unions Near Me - Honolulu, Hawaii

See all

My experience as a customer has been frustrating and stressful. Even when you think you cleared an issue, it rises up again. My Zelle payment was on hold. I called and thought I had it cleared. When I happened to check on it. It still had a hold message. Called again and they said "the form was not submitted". I don't think it was me who messed up. This goes for other issues outside of your normal deposits and withdrawals. Bank leadership needs to change. I need to change my bank. read more

TERRIBLE administrative leadership!! All talk. No action. I tried & tried to get help on a simple matter and continually experienced bureaucratic mumbo jumbo. WASTED HOURS & hours on hold! Strong customer support leadership is non existent. Don't bank with FHB. read more

FHB is a solid bank as long as you are doing very conventional checking and savings. If you need to do anything more complicated than that, anything modern, go with a different bank. If you think that you might use Venmo, Zelle, ACH transfers, etc, go to a different bank. There are people who get those services to work with FHB, but they are in the minority. I have gotten both Venmo and Zelle to work, but frequently everything gets reset, and I'll have to waste time talking to their support to get it re-resolved. There is not such thing as free time, only life time. And for transfers, the amounts and frequencies with which they keep you under are stupid. The sensitivity to the system, eg initiating one transfer, then needing to initiate a second transfer which screws up both, is really strange for a bank. I'm not sure why they haven't embraced the modern, maybe their business model is reliant on a 1970s framework. read more

Like that there is a greeter at the entrance to guide you to what you need! Lines move quickly and tellers seem to know what I need without giving tude. Easy parking. Overall, easily accessable and it has helped me with my needs. read more

First Hawaiian Bank - Sculpture by entrance - Banks & Credit Unions Near Me - Honolulu, Hawaii

A shout out to Paula Kaneshiro, personal banker at FHB Hunakai branch for a job well done. She patiently handled a difficult transaction with patience. When I made many attempts online and offline to resolve a payment issue. She stepped in, made many phone calls, emails, and followed up with headquarters and myself until the issue was resolved. Thank you Paula. You are a warm hearted banker. You deserve a five star read more

Dean Tanaka at FHB and the entire crew there are amazing (please give them all a well deserved raise). They go above and beyond. I couldn't be any happier. Very thankful read more

Bank teller Joey helped us out a lot, she was very considerate and helped us through the wiring process

Great service from the staff everyone very polite and knowledgeable! I have been with first one Bank since 1983 both personally and for my business read more

I have been with this bank for over twenty five years, have had numerous accounts and had my business account here for ten years. It used to be the best, most professional bank, with excellent customer service. I always used to feel that I mattered as a customer. Over the years, my account rep moved to another division, and all my reps since hardly call, never give the answers I need, and really do not follow up on questions. And when I go into the bank, there are some really great tellers, and some who are ok, but the manager and the people who coordinate the notary and other customer services are SO rude and uncaring. Seems like the point is to refuse services more than provide them..I am looking for another bank for sure read more

Horrible customer service! Especially the lady with silver short hair. Super rude and unprofessional! I tried to open up a checking account and she was super impatient and snatched documents out of my hand. After this experience I cancled my application and will be opening my account at another branch! read more

First Hawaiian bank in general is the worst bank I have ever dealt with..... extremely slow at processing things and very unhelpful even when they mess up on your account and takes days for them to fix it. Don't waste your time and energy. . Bank elsewhere read more

Try not to think Im just trashing this bank cause of one incident. I am being as honest as possible. I live on kauai and was a banker since 2008 when I opened up a personal and 30yr fix mortgage. Lets just say The mortgage was around the predatorily hungry agents and pretty much just stuffed this home loan down my throat! Turned out to be biggest nightmare. No no not like just fees like fraud mortgage Fraud! Not going into it but Ill be short on most from now on to save from a million pages of negligence to my accounts. I started at Princeville branch, migrated to Kapaa and was pressured into opening my joint account with siblings so they could do auto tranfer to pay mortgage. Ok told me I had to! My siblings had no way due to bad overdrafts and made me yea made me and reassured it would be monitored for any activity other then paying monthly mortgage. Built home lived in it for 4 years moved to mainland and return with 90 60 7x 30 day late fees but my credit only my credit was damaged. They tell me my siblings where on time! I was then after trying to have it explain led deleted yes deleted my personal my cards and I had to jump through hoops to get account back minus all mu cash few hundred. Double charges fees for nothing banned from customer service account hacked no prior staments. All toghter couldnt account for anything thousands lost. Police harassed me arrested me heart failure no transparency flying papers at me making feel like trash telling me I was only a banker simce 2015 and then 86 from lihue tom the VP tells me its all better now so whats wrong!!? I WAS SO UPSET BECAUSE NO ONE CARES NO ONE NO ONE THEY RUN A MAPHIA TYPE BANK THAT IS ONE BIG JOKE AND FRAUD!! Stay away go to credit union. Online banking is joke and they are all anout fees i was feed over 10,000$ banker since 08. But tell me since they wipped me from any evidance of there criminal ways I waa only a 2 year banker. Not the 12 honest to god its way worse but you get the point they are crooks!! Fake and money hungry narcissists read more

DO NOT BANK HERE UNDER ANY CIRCUMSTANCE. This bank will hold your funds and if a CASHIERS CHECK is lost by USPS they will demand to HOLD YOUR FUNDS FOR 90 DAYS instead of stopping the check like a normal bank and reissuing. They aren't open normal hours. They hire actual idiots. Avoid this bank and save yourself the hassle. read more

I just want to thank Raphaela for her amazing customer service, she took the time to call and help me reset my bank account with attention to detail and patience. People like her truly caring about the customer is hard to find and experience nowadays! I hope she gets a raise for her outstanding servitude! She is an asset to First Hawaiian Bank Kahala! please give her the recognition and praise she deserves ! God bless her and her ohana! read more

Still get small bank personable & friendly staff. It's cute as I remember & efficiencies with no waiting

Terrible customer service . The bank sent my debit card late after it expired. I called them several times before it expires to inquire about my debit card . They kept telling me it shows they sent it. Called one last last day before the expiration day and they finally say they sent it to the wrong address a while back. I talk to supervisor and she left me on hold and said she would call back and I didn't receive a call back . I'm literally going to switch to another bank because it's insane how I called several times and it took them last minute to solve the problem. The inconvenience of callings is unacceptable, sending my personal information to the wrong address is unacceptable, and the fact that I couldn't use my debit card because it was expired is unacceptable. read more

FHB is not a great bank. The way they conduct business is unsatisfactory. I'm really glad that I received a threatening letter from their Vice President & Indirect Retail Manager. What a title! Why am I really glad? It made my choice of bank where to put my 401K and my funds. I guarantee it won't be FHB. read more

The customer service here is great, the lines are usually long but it moves quickly. I would like to note that the tellers have always been friendly and warm. I am giving two stars because the MANAGER has serious personal hygiene issues and they were on full display on my last visit. We're in a pandemic, people are supposed to be wearing masks. I could not read her nameplate it looked like Miriam possibly but she was wearing a face shield that only covered part of her face, no mask. She started hacking coughing while I'm waiting for a cashiers check. I'm panicking because I know someone in the back is going to have to approve this and I'm hoping it's not going to be her touching my check and ID. I see after she's coughing, she wipes her mouth, removes the shield, eats a musubi and then does not sanitize her hands. She gets up, starts touching a whole lot of things in the back area and then finally goes to the bathroom where I hope she washed her hands. Of course she is the one who has to sign off on my check. If the manager can't even follow simple protocols to protect the employees and customers, who will? read more

Great place for banking because usually there is no line. On top of that, if there is a line, the Merchant Teller will open her window for 'regular' people. Fantastic! read more

They charged $2.50 per page to get bank statements for my late mother's bank account. The banker failed to explain over the phone the required paperwork/authorization to get the statements at the local branch and wasted a lot of my time. read more

First Hawaiian is MY bank. I almost always have a parking spot waiting for me here. There is ample parking. I also like the renovations that made this place look updated. I have had really good service from these tellers. I like having the Shell service station for gas, Zippy's for food, and First Hawaiian for my banking all in a one block radius. :-) Yelp 365 Challenge: 123/365 read more

Although I don't have accounts with them, I've been with FHB for five years now on 2 car loans. So let me first start by saying, I hugely appreciate any bank that was willing to extend a loan offer to 20-21yr old kid with no credit. Sure my interest rates are high, but nonetheless, FHB was the ONLY bank that even extended an offer. Secondly, I've lived in every major area on the south half of Oahu so I have been to my fair share of FHB branches. Kahala is by far my favorite. There is a smaller branch in Kaimuki, which is about half the distance to my home than Kahala, but finding parking in that area is a pain. The lot at Kahala is pretty small but people are in & out really quickly here so it's usually easy to get a space. The tellers here are great, friendly & quick. The bank itself is very spacious. The only thing I kinda don't like is that their teller "windows" are just one giant open counter. There are no walls or anything to provide any privacy. All your cash handling is done in plain view of pretty much every person in the bank at that time. read more

I love this FHB location! Next door to the mall to do your banking. Friendly tellers and the lines are usually not that long, depending on when you go. Love the specious interior. Got my first checking account here! read more

Donna is the best! She was such a great help with my car loan and helping me pay it off/get things organized while I was off island. This was not an easy task to do and she personally helped me every step of the way. Mahalo, Donna! read more

The line is never long and I always get good service here. Parking has not been an issue. I cannot complain about my banking services.

I like this bank it has a great location near the mall yet you do not have to fight the mall traffic to get to it. Employees here are very nice... they should beeecause they have my money! read more

Worst customer service ever! the manager there is terrible as well. Don't expect any help or assitance. Liliha branch is so much better! Or even better yet go bank at territorial savings, they are AMAZING with customer service and banking in general! read more