Worst bank I've ever used. I should've have never switched banks. Lesson learned. 3-5 days to post…read morea check? Chase post within minutes. Bank locations close at 4. Good luck going after work. The ATM was literally closed before 10AM. Imagine all these obstructions just to manage YOUR MONEY!!!!. Don't bank with them. They truly suck.

8a-4p??? Even on Fridays?? ASB is at least open till 5p on Fri. Most of us work and can't get to a…read morebank by 4p. Looks like a credit union may be a better option, HIUSA is open until 5p everyday.

Bank of Hawaii has long been loved as a major, and local, bank in Hawaii…read more I have been using FHB, another major bank in Hawaii, and I recently started using Bank of Hawaii. Compared to the bank I have been using for many years, the personal banker conditions are slightly looser, and you can easily consult about finance and trust. Also, there are a few Japanese people working as personal bankers, so it's reassuring. Of course, I'm used to FHB, which I've been using right after I moved to Hawaii, so I want to use both banks in the future. What I like about Bank of Hawaii is the Hawaiian-like lobby atmosphere. You can pass waiting time without getting bored because you can enjoy the interesting exhibitions and videos on display. It is not uncommon to see bankers with hair accessories such as hibiscus. When they say "Aloha" after concluding my business, I can't help but smile and return Aloha. I hope that you will continue to provide services that are typical of a local bank in Hawaii. Bank of Hawaiiは地元に根ざす銀行として長年ハワイの主要銀行として愛されて居ます。 残念ながら私はもう一つのハワイの大手ローカルFHBを利用しており、バンクオブハワイは最近から利用を始めました。 私が長年利用して居る銀行に比べると、パーソナルバンカー条件などは若干緩くてファイナンシャルやトラストについての相談も気軽に出来ます。 またパーソナルバンカーには日本人が数人居るので何かと心強いです。 もちろんハワイ移住直後から利用しているFHBも使い慣れているので今後はバンクオブハワイと二本立てて利用したいと思って居ます。 私がバンクオブハワイの好きなところはハワイらしいロビーの雰囲気です。 興味のある展示やビデオは待ち時間を退屈せずに過ごせます。 ハイビスカスなどのヘアーアクセサリーを付けた銀行員を良く見掛けるのもこの銀行の特色かも知れません。 手続きの後に「Aloha」と挨拶されると私も思わず笑顔でAlohaとお返しします。 これからもハワイのローカル銀行らしいサービスを提供して欲しいと願って居ます。

Writing this to commend Maria in safe deposit box area who assisted me today…read more To save us both time she asked whether my safe deposit box has always been here or was transferred from Chinatown branch. She then chose a huge folder and was able to find mine within seconds. Need to fill out a little form with name, date, box number and signature. Show ID and she asked if I needed a private room which I did not this time. Walked across tiny bridge into vault and did our double turnkey dance, then she asked if I wanted her to lift the box out for me and I happily said yes since it's kinda heavy. Maria set it on the table and told me to take my time. When pau, I replaced the box, took out my key and upon departure she asked if I needed parking validation. I asked how long was it for because I was going to run to Starbucks to get a coffee first and she said it's good for up to 2 hours max. That is nice to know in case I need to do other banking or grab coffee at Starbucks or lunch next time. She wished me a good day with a smile Mahalo Maria!

I can understand only 3 tellers and a few square feet can be stressful, but 0ne Star isn't…read morepossible. It's just a line , a person , and a receipt. In my years of going there , it can be slow which is why if I'm in a rush , need to multi task deposit and withdrawal- I'll go to an actual branch or be prepared that 20 people and 3 windows means it will take time and I will be patient. The staff deserve better because I have not once ever seen anything or any staff being disrespectful to me or anybody.

The worst bank that commits fraud and steals money. Do not get this bank. They will take away…read morescreenshots. Just so you cannot shine the light on their wrongdoings. Then go back on your account and change everything to look like it wasn't fraudulent.

This branch is very convenient. There is usually a guard to open the door to the bank for u or…read morewatch that u r save at the atm. The bank tellers are courteous. I prefer the old set up with the desk walls for privacy but this branch offers so many positives. Large parking lot is especially great - a stall is always available.

We made an error sending money through Venmo, the receiver refused to refund our money. We made a…read morepolice report. Venmo was not much help. We contacted our bank, they pressured Venmo to refund the money. Venmo complied. We want to thank the staff at our branch for their help. They are the best. They are always courteous, security opens the door to enter. Old school banking, the best.

This location is super conveniently located near UH Mānoa. It shares its walls with CVS so its easy…read moreto do multiple errands if needed. The clerks are okay, some are really great. The ATM inside is usually down. If its up the deposit feature doesnt work. Lines are usually long and wait times are 10+ minutes. Security posted out front due to the nature of the area. Lots of parking options.

I was having an issue that required me to sit down with Kay, who helps open accounts and also…read morehelped me at a teller station just days ago as well. Kay is an amazing staff member here that makes difficult transactions painless and simple. I am very appreciative she is able to help so much. After getting help from Kay, I went to the teller stations and was helped by Mel. Mel helped me quickly and professionally with a happy demeanor. I was very impressed with the professionalism and courtesy shown to me today by Kay and Mel. Thank you ladies.

I like this credit union and I love this location. I'm so lucky it's just right down the street,…read moretoo. I can even stop at times or kahala mall or Foodland because everything is so close! I opened a Hawaiiusa account a long time ago because they were doing a promotion for teachers. I like that they offer things for teachers. This branch particularly has very nice tellers. The line can sometimes get long, but the tellers are fast and they're so friendly. They all seem to enjoy working here. I like the parking lot. I've never had to wait for a space. I don't have to pull a ticket like at the other downtown Hawaiiusa location, and I don't have to walk so far from my car to get to the doors like at the Ward location. I've never had issues with keeping my money here. I use the online site to check balances and transfer to other accounts. It's been a 10/10 experience using this bank and I would prefer to come to this location as opposed to all the other locations any day. They even have popcorn sometimes. I love popcorn.

This team is made up of individuals who love their job and make you feel like one of the family.read more

Terrific Service!…read more Thank You Asia! My wife and I would like to give a shout-out to Asia at the FHB Makiki branch for her assistance and determination in helping us resolve a Debit card PIN problem. Her professionalism was stellar. My wife and I received new Debit Cards and activated them over the phone which confirmed activation. When we tried using the cards at the Makiki FHB ATM, a PIN error occurred on one of the cards. We called Customer Service which said a PIN reset was needed. We reset the PIN. A few weeks later we tried the Debit card again at the same Makiki FHB ATM. Didn't Work. PIN error. Apparently, there are PIN resetting issues and glitches. We went into the FHB Makiki branch for help. Asia helped us resolve this issued with patience, great communication, and professionalism. Thank You Asia!

I have two checking accounts at the First Hawaiian Bank, and it is the worst bank! I am so sick and…read moretired of rarely receiving a response from my online account. Literally, 75% of the time they never even bother to reply. Why does the troubled banking institution even bother to provide a messaging system when nobody responds to my inquiries? It is no way to run a business, let alone a financial business. Shame! Calling First Hawaiian Bank is no better. When I called I was rudely hung up on, before I could say one word, after waiting 45 minutes for someone to answer. Then I called back and had to wait another hour and fifteen minutes for someone to finally answer, just to be told that they couldn't help me because the employee didn't have enough information. Their bank is pathetic. As Morgan Freeman says in the movie Transcendence, "RUN from this place!"

Banking in Honolulu, Hawaii…read more.. When I was a City and County employee, my coworker advised me to join this credit union. She said that it's good to belong to more than one credit union to have options in the future - like if I needed a loan or something. I joined... and enjoyed the benefits such as free calendars, dinners with great gifts and raffle prizes, discounted tickets on Family Movie Day, etc. The staff are so nice... I've been to almost every location and they all are so helpful! This particular location is across the street from Straub Clinic's Emergency Department. There's free parking and more stalls underground. This year, I forgot to go to the Kailua location where I usually get a free calendar. I realized that I really needed one for my wall at home, so, I went to this "downtown" location because it's closest to my dentist's office. Haha... Yup! I'm last minute! Luckily, this location still had some free calendars with members' contributions. I enjoy the creative local pictures! One year, there were food photos with recipes! Yay! In the past, I entered a photo in the calendar photo contest. Shucks - I forgot to do so this year... Oh, well... Maybe next year! Happy New Year! Wishing you all the best!

never answered phone; constantly on hold.. need to answer…read morethe phone and stop using that bad call center

Grat customer service, friendly staff. Unfortunately, when I…read moreparked my vehicle in the Safeway parking lot. I parked on the line. I was threatened by the older security women who walks in the parking garage, that if I didn't move my vehicle she would give me a ticket and tow my car. I will not be returning to this branch because of her.

What can I say...American Savings We love you! From the…read moretellers to the desk clerks...everybody is sooo helpful and nice. We usually bank at another big bank...but now we might be switching our accounts to American Savings!!!

Credit Union services in Honolulu, Hawaii…read more.. Want free checks? May I suggest Hawaii Central Federal Credit Union! I originally opened an account at their booth at the Filipino Community Center when I was there on 5-4-24 for a Yelp Event (Celebrating Asian Pacific Islander Heritage Month). I saw the purple umbrella, purple tote bag, and purple pen! I was sold! It was free to open accounts! There's a $1 minimum for checking and $25 minimum for savings. The nice staff told me that I could get temporary checks at the King Street location. (I've passed by many times. It's on the right side of the street, before and across from Straub Clinic.) I finally got a chance to visit and get temporary checks! Four checks were printed up right on the spot! I made a cash deposit, so I have some money in my account! Easy! There's a free parking lot in the front of the building. Inside, the purple furniture, air-conditioning, and clean environment is much appreciated! I might bring my cousin here to open an account. You don't need to be an employee of any company to join this Credit Union. It's open to any resident of O'ahu!

I've been a long standing customer of HCFCU since 1995. That's commitment. I've established my kids…read moresavings account at the time of birth! Have been a committed customer when I opened a loan through their branch. Granted the fact their business is not feasible to most employed customers with regular working hours, any individual would have to take a special trip to bank at their facility since they are only open Monday - Friday 8AM - 4:30PM, Fridays at 5PM. What bank does that with no weekend services as well. They don't have 24 hours teller services. But I've accustom myself to it because I didn't want to judge so quickly. There have been a few great moments, SOME tellers are okay. It still doesn't justify that their Manager sits right behind the tellers and doesn't acknowledge customers AT ALL! Countless of times I've walked in, she's been at that location over 10 years... NOT ONE HELLO! HOW ARE YOU DOING? Yes, customer service is 2nd rate! Reason for my review is, they've started accommodating mobile banking. Which I thought it was wonderful. I don't have to make a special trip to bank or mail my check to the branch, I can FREELY do my banking by mobile. I had one check where it was address to me & my husband. I assume since my name is on the check it's okay to endorse it and cash it into my account. There were few instances where it was rejected due to not endorsed correctly, but it was accepted okay and I was able to divvy up the money to both of my kids account. Another check comes around address to me & my husband again and this time they flag it, advised it's been rejected because my husband's name is not on the account. He would need to endorse and bring proof of ID and give authorization to deposit the check into my account. It's the IRS check from the government providing funds to the Stimulus program. They treated it like I was depositing a Million Dollars into the account. They advise the first deposit it was a glitch in their system. Do you know how many glitches I had to encounter with their branch and no apologies whatsoever! Just take my business and money, but loyalty is out the door! Although it's also address to me, I'm still not able to deposit. No instruction at time of mobile deposits, no honor system for being a longstanding customer of their Institution, no free pass for this one time service. There is no justification to keeping great customer relationships, especially when i arrived back to their branch and indicated I wanted to close my account. No recourse to apologize, just OKAY! So So in essence, I want an institution that would fight for me, ensure that I am a valid customer, and would go above and beyond to service me. My husband told me it was the right thing to do and leave. He wholeheartedly believed that his own institution treats him with great loyalty and he's ecstatic I'm switching over. Please note: you are nothing but a number. You are never a great customer in their eyes, because you don't yield enough revenue for their company. Their customer service is never ever great. They have teller turn overs constantly. (I should know, I've witness few new faces over the course of the years). You are basically a VOTE which you did not freely give into their Board of Members. Your VOTE is their gain. But hey who cares if they lose customers, like myself, cause they get recognition by using Social Media Influencers who provide content for their advertisements. Ask yourself, will they ever get 5 star review? I mean their list is pretty short. I had very big plans to stay afloat with HCFCU. This was serendipity to connect with their competitors.