I stopped into Monaco Locks because I live up the block and am in need of a new front door lock for my home. I told the guy behind the counter I'm interested in the Yale Real Living lock with the Wi-Fi remote option. He quickly said we don't have that, and mumbled something else. When I asked him if he knew what lock I was was talking about he said yeah, we just don't carry that one. I asked him if he could get it and: Do you know how much it is installed? How long might it take to get? All questions went unanswered and he said let me take your number and I'll call you back. Two weeks later, I decided to stop back. Each time I went, the doors were locked and the hands on the plastic clock were pointed to an hour from then. Eventually I made it back there and caught him actually at work. I was The same guy told me I must've given my number to someone else, and that he didn't take it. He was wrong. It was HIM. And it was him that never called me back. At this point I feel like I feel like this guy just doesn't want my money. Then he answers the phone in the middle of our conversation and continues to stay on the phone despite the fact that I already waited about 10 minutes for the previous customer to finish and leave. Then he hangs up and asks for my number again and says let me find out what I can do. I left my number chuckling as I read the numbers aloud. That was about a month ago. He should be calling me back any day now, right? Haha DO NOT USE MONACO LOCKS. read more

I had an emergency where one of my locks was stuck and Monaco showed up so quickly. Any time we have needed a service, they are quick and so friendly. I really appreciate them! read more

Moved into a new apartment and needed to have an unusual pushbutton lock changed. Master locksmith, Eddie, came to my rescue. He was prompt, professional, and knew exactly what needed to be done. I couldn't have been happier! read more

Had 13 keys cut for $29, quite a deal! Each of them was perfect and worked beautifully when I tried them out.

After dealing with multiple locksmiths in the area, I was fortunate to find Monaco Lock. Our front door has some strange quirks that required not only expertise, but outside-the-box thinking. Eddie was due to arrive for an on-site estimate but saw our situation was more urgent than originally thought and was able to help us solve the majority of our issues on the spot, and for a very reasonable rate. We will be working with them again for all of our future locksmith needs. read more

Easy and simple to work with. They have a wide range of solutions as well. Highly recommend.

THE best locksmith in the downtown JC area. Will continue to use their services as long as I live in the area

Absolutely the BEST! Superb customer service! Honest and trustworthy. There's a reason Monaco Lock has been around for so long. Lost my key and Eddie came out and fit my lock for a new key. Aces! Knows his locks in and out. Highly recommend for all your lock and key needs! read more

Eddie and the team at Monaco Lock are top notch. We had them replace the entire door actuator, and mechanism for our apartment building and could not have been happier with the quality and the level of service provided. I would definitely recommend them as they provide reasonable and fair estimates as well as stand behind their work. Huge plus that they are local and attentive to your needs. read more

Eddie did a great job installing my lock and trouble shooting why my security door was not closing properly. He went above and beyond by filing the lock apparatus and helping troubleshoot the problem with my door frame. I recommend Monaco in general and Eddie in particular! read more

Very impressed with how professional, friendly and effective they were. Fixed the door to our roof deck which has been very difficult to open and close and the handles were coming apart. Highly recommended. read more

If you're looking for an honest, friendly, pro-active, and professional locksmith Monaco should be your first choice, you second should be to ask for Eddie when you call. He's on the ball! He rekeyed, and installed two custom (custom locks) deadbolt locks, including having to drill through the door. He was very aware of making sure that the locks matched the design of the door and matched the preexisting door knob. It's these types of details and caring for the work he performs that make Eddie so good at his job. Plus he has a very calm and kind hearted demeanor which is helpful! read more

I couldn't be happier with the service I received. Eddie went above and beyond to make sure that I had all the information I need to make a decision about which Jersey City locksmith to choose. He even had me send him pictures of the door so that he could give me an accurate quote. He arrived on time, did the work (dead-bolt installation) in the amount of time he said he would, cleaned up after himself, and charged me exactly what he had quoted. He was friendly, helpful and kind. Thank you Eddie and thank you Monaco Lock! read more

I love these guys, anytime day or nite, they will take that little tool and open your door safely and not over charge you. good service and FAST read more

Fast, accommodating, quality service. Monaco is as good as it gets in my book. They offer same day appointments and do their best to work with your schedule. If your need is urgent they can definitely accommodate you. I called this morning and they were to our apartment 20min later to replace our broken deadbolt. They are very honest as well. No push for an up charge. No unnecessary repairs or replacements. The locksmith that came out for us this time made sure our deadbolt couldn't be repaired before suggesting we purchase a new one. I'd make them your first call for any locksmith needs. read more

Eddie came very quickly when we had a problem with our lock. He was very easy to work with and clear about the possible problem and possible solutions. Price was fair. This is the second time Eddie has helped us with our locks and I highly recommend him. read more

I had 4 locks rekeyed by them recently. The gentleman who arrived to work on the locks worked efficiently and communicated effectively. There was one lock that was a bit problematic (crappy builder grade stuff), but he brought it back to the shop, did whatever needed to be done, and came back a couple hours later to reinstall the lock. The man who answered my initial call and provided the quote was also helpful and accommodating. Thank you both! read more

I was reluctant about where to go for a lock smith job, however I went to Monaco and I am glad I did. Eddie installed an Augustloc on our brownstone door. He was efficient, friendly and provided good clean service. Every interaction that I have had with the Monaco representatives (Scott and Eddie) have been nothing less than helpful and professional. Thank you Fellas for providing a human element to an other wise "mechanical" procedure! read more

I use Monaco Lock's services for my business, and I truly wish every craftsman and trade took such great care as each and every staff member at Monaco Lock. They truly go above and beyond what you could ever expect. So friendly and professional. They take pride in their work, they're fast, extremely reliable and they know what they're doing. I can't recommend them highly enough. True JC gem of a business! read more

Eddie from Monaco Lock had to wrangle with our lock, spending 3 diligent hours rather than the 1 hour. Because it was an unexpectedly long lock repair, he charged us for 2 hours work instead of 3 hours. I can't recommend him enough. read more

Monaco was a pleasure to work with and very responsive to request for new locks. Nancy quickly and pleasantly accommodated my appointment needs and Eddie did an excellent job, not only installing lock, but cleaning up after himself. Would definitely use again! read more

Recently used Monaco Lock to install a keyless entry on our basement door. They were professional and priced competitively. They arrived as promised and communicated well through email and phone. read more

Best Place to get keys made. Customer service is friendly and timely. Very Impressed!

Awesome people. I bought a house in JC and they re locked, re keyed and gave me 5 copies of the key in less than 1 hour. The guy who they sent Michael is super nice and quick. Total cost for me was about 200 even. read more

Called Wednesday and told them I lost they key on a disc lock I had on my storage unit and needed it broken open. They couldn't come until Monday. They couldn't give me a time. We played phone tag all day Monday and they were able to meet a time good for me after all. It took maybe 5 minutes to drill the lock off. $75. I'm not sure how much things like this cost, but it seems pricey to me. But he took my Amex which made me happy. read more

I needed a deadbolt for my newly purchased apt. Called Monaco and they said they could install it that afternoon. The tech came on time and quickly installed the lock cleaned up the mess and was done in 30 minutes. The tech, Brian, was very nice and courteous. Perfect. Price was not cheap but was what I expected. I definitely recommend Monaco Luck. read more

Terrible service, I was locked out of my apt and was told there could a technician could get to my house in 30 minutes. 30 minutes later I got a call from a company that said they just received the job and would be there in 25 minutes. 30 minutes later, after many calls, I was finally told that the technician got a flat tire and they would send another technician that would get there in, you guessed it, 30 minutes. Found a local company that sent someone in 15. Will never use this company again. read more

Monaco Lock is as good as it gets. Big thanks to Ed who came out. Ed came by promptly at the time we set up and changed 3 different set of locks (2 with deadbolts) and made numerous copies. He went above + beyond and also helped us secure a window that was not properly aligned and gave us good tips to prevent any window burglaries. All the work took no longer than 2 hours and the price was very fair. read more

The dealership tried to gouge me by charging $25 for a car key copy (no microchip, just a plain key). Monaco didn't have the right size key blank, but when they heard how much I'd be charged, they ordered it, and charged me a few dollars for a key copy a few days later. These are my new favorite locksmiths. read more