I was looking for a specific cleaning product at Home Depot. When they didn't have it, I decided to…read moretry Ace Hardware. To my surprise, they had what I needed! There was other item they didn't have, but I was happy to get the cleaning product. They were also very helpful with helping my find what needed. Would definitely return for paint or other home project needs!

Terracotta pots, wall hooks, drills, hand and dish soap... you can find a lot in this little gem on…read moreWashington. It's a little tight inside but the store is surprisingly big. Someone always asks if they can help me find something the minute I walk in and if I say no, I'm left to fend for myself no problem. They can be a bit pricey for bigger things, like the drill my fiancé bought, but they are really reasonably priced for most other things. I know they can paint match and have picked up small bottles and cans for small projects. This a great neighborhood spot and I stop in often. Happy to know they have nearly anything I could need for projects big or small!!

Great staff, willing to go the extra mile to help out.read more

I was initially very satisfied with my key copying experience here but after trying the keys, only…read moreabout 5 out of the 20 work.

I normally don't post reviews but with the help I received recently from them was incredible! We…read morebought a gallon of paint 5years ago and was in desperate need of finding the exact color. I can't believe why I didn't ask for his name but he was very patient and eager to help me find the right match. He did his research and asked me some questions and later did you know? He found the exact color! I highly recommend this place because not only are they helpful but they sure are very knowledgable! Thanks again for finding my Yellow Squash Eggshell paint!!! We are very happy with the result!

I live in the neighborhood and have shopped here for ten years but I'm done. I needed to replace a…read moreburned-out $5 300W halogen lightbulb. I came here to pick one up a few days ago and was advised instead to buy a 150W bulb because 300W would be too bright. Brought it home, installed it, and it didn't work. No big deal. So I came back to return it today - in the middle of my workday, because their hours are so restricted. In a normal store, you just switch out the defective bulb; quick and dirty. Not here - the clerk's aggressive line of questioning made clear he didn't trust me in the least. Clerk: How do you know the bulb doesn't work if you didn't open the package? Me: The package is open - see? You just didn't see where I tore it open. Clerk: Did you touch the bulb when you were installing it? Me: No, I wore gloves like you're supposed to do. [Clerk pulls out a massive magnifying glass to read the fine print on the back of the package.] Clerk: Aha! It says here, 'Do not install if the lamp is hot.' Was your lamp hot? Me: No. I was replacing a bulb that burned out days ago and the lamp hadn't been used. [Clerk walks to a shelf and picks up a utility light that uses a similar bulb. He spends several minutes opening it up but doesn't test the defective bulb in it. He pulls out the 500W bulb that was packaged with the utility light.] Clerk: Do you just want to take this bulb? Me: No, that's a 500W bulb and my light is a 300W light. Clerk (triumphantly): What? Then why'd you buy a 150W bulb? (Waves defective bulb in the air.) Me: Because when I bought it the guy here, at this hardware store, told me to buy it. I was following the advice of your staff. [Clerk glares at me.] So I said forget it, I just came here to replace a $5 bulb, not lose half my workday and get interrogated to boot. From now on I'm buying my hardware at Home Depot or Amazon. Say what you will about supporting the spunky little local stores - I can't deal with this again.

Attendant was super rude over the phone and in person. They overcharge. I was looking to get a key…read morecopied and that usually costs me $1.50, but Gerber charges $3 with a side of attitude. Your staff need more customer service training.

There's a large "Retail Space Available" sign in their front window. What a shame. When the…read moreprevious generation ran the store (the old guys ), it was the best hardware store anywhere! When the young punks took over, they ran this venerable NYC icon into the ground. The inventory was ignored, friendly service no longer existed, and god forbid you ask a question! After my last 2 visits there, I just knew Amazon was going to kick their a$$! Glad I got an orange Garber canvas tote before the end. RIP Garber

This place always seems to have whatever I need. I'm not the most comfortable person in hardware…read morestores, and often have a hard time describing what I need, but somehow they're always able to help me! Over the years I've gotten screws, hooks, sink pipes, and basically every supply I needed for painting my hallway and bedroom. They're really friendly, helpful and attentive. Most of my trips in are usually 5 mins or less, they're that good!

Was super helpful and found everything I needed in less than 2 minutes…read more Purchased: packing Tape Rubber Hammer

Looking for hardware, not software, to fix my slow draining bathroom sink…read more The last timeI was here, same issue with the right fix. I asked and he told me exactly where in the store I would find it, downstairs to the left all the way in the back bottom shelf. Reasonable prices. What's not to like?

After thanks to road construction on NYE 2025, I was w/o water until NYD 2026, ironically, When I…read morewent to shower on 1/2/26 the hose to my handheld shower head plastic covering had cracked making hand held useless. Went to Dick's on my lunch hour, associate helped me find just a hose, vs. having to buy whole new set, it worked, and I am very happy with my experience, superior to having done this online, since I am not a plumber by trade.

I don't have much experience fixing plumbing. They were patient and answered all my questions. They…read moreeven called my superintendent to make sure I was buying the right pipes, then cut them to size. Watching them at work was like a performance in itself. They're wizards with hardware. And friendly.

One of the last of the old-fashioned hardware stores, and I'm a fan. They have a wonderful, huge…read moreselection of hardware items, and their store personnel are knowledgeable. They are also honorable people. I had to return an item that It turned out I didn't need, and it was the smoothest return process I've ever experienced. What great people! So don't go to Home Depot, where they don't know anything about their stock. Come here.